Horrible company w/ discruntled reps who interrupt you as when your speaking & are very quick to hang up on you. Poor customer service skills, great prices, but not worth the headache of dealing with them. Scott & Dexter are extremely rude, speak extremely fast & do not care how they treat their customers. Thumbs down for DSM SUPPLY aka (direct electrodes).
Wow-what an incedible phone experience with this company called dsmsupply.com who invited me to order medical supplies from them by sending a brochure with a discount code. So I am trying to put in an order for physical therapy supplies but the guy on the phone keeps repeating that my office phone line does not show a PT office on his screen and they only sell to PTs and Chiropractors.
I told him I understood this and that I am a PT calling from a non PT office--can I please just get on with the order so I can pay for it and be done with it. I am willing to provide you a legitimate option for verifying that I am a PT by providing you a license number or any other form of ID to allay your fears of selling to a non PT/chiropractor. He insisted that he could not sell to me and that implied that I was not being truthful.
My question is: do you really think your bsiness is that good, that relevant that you can get away with insulting prospective clients? This episode really turns comical when I call back to speak to a manager. When the manager actually answers the phone and is reluctant to identify herself by providing a name--you know you're in for a battle and it's not going to be pretty.
She reluctantly provides a name and repeats the sentance ""we only sell to Chiropractors and Physical Therapists"". She too hung up as I was telling her I was PT--what is up with your company or whatever it is you really operate since I can't imagine a legitimate business treating their propspective clients in this manner. Then I have a revelation when I see the number of complaints filed by people and it all becomes clear that this company is a low ranking bottom feeder in the world of customer service. What a shame since their pricing is quite good!
I ordered pillows on June 2nd, and to this date still have not received my order. They took the money for them the day I placed the order. I have called numerous times, and they are hateful and do not want to deal with the problem. I asked a couple of weeks ago if I ordered more pillow when would I get them, and she said NOT FOR A VERY LONG TIME! Wow what a company. I have placed my last order ever with them.
DSM Supply Reviews
Horrible company w/ discruntled reps who interrupt you as when your speaking & are very quick to hang up on you. Poor customer service skills, great prices, but not worth the headache of dealing with them. Scott & Dexter are extremely rude, speak extremely fast & do not care how they treat their customers. Thumbs down for DSM SUPPLY aka (direct electrodes).
Wow-what an incedible phone experience with this company called dsmsupply.com who invited me to order medical supplies from them by sending a brochure with a discount code. So I am trying to put in an order for physical therapy supplies but the guy on the phone keeps repeating that my office phone line does not show a PT office on his screen and they only sell to PTs and Chiropractors.
I told him I understood this and that I am a PT calling from a non PT office--can I please just get on with the order so I can pay for it and be done with it. I am willing to provide you a legitimate option for verifying that I am a PT by providing you a license number or any other form of ID to allay your fears of selling to a non PT/chiropractor. He insisted that he could not sell to me and that implied that I was not being truthful.
My question is: do you really think your bsiness is that good, that relevant that you can get away with insulting prospective clients? This episode really turns comical when I call back to speak to a manager. When the manager actually answers the phone and is reluctant to identify herself by providing a name--you know you're in for a battle and it's not going to be pretty.
She reluctantly provides a name and repeats the sentance ""we only sell to Chiropractors and Physical Therapists"". She too hung up as I was telling her I was PT--what is up with your company or whatever it is you really operate since I can't imagine a legitimate business treating their propspective clients in this manner. Then I have a revelation when I see the number of complaints filed by people and it all becomes clear that this company is a low ranking bottom feeder in the world of customer service. What a shame since their pricing is quite good!
Pillows ordered
I ordered pillows on June 2nd, and to this date still have not received my order. They took the money for them the day I placed the order. I have called numerous times, and they are hateful and do not want to deal with the problem. I asked a couple of weeks ago if I ordered more pillow when would I get them, and she said NOT FOR A VERY LONG TIME! Wow what a company. I have placed my last order ever with them.