Tried Driver Support on Friday, 7/18 in an attempt to resolve an issue. Result of scan was total computer crash requiring reinstallation of all software.
I too believe that the driver support program is a scam. I have a brand new pavallion notebook but driver support informed me that I had two mssing drivers and 12 out of date drivers. Fortunately I was in a position that I could get this information checked by a HP analyst who told me that the information that I had received was incorrect, in fact they brought up on my screen all the drivers and the location of where they were stored. This is one program to avoid. Unfortunately monies paid have been lost, but a lesson has been learned.
I had a problem with out of date drivers and discovered DriverSupport - did not follow my Mom's advice - look before you leap! Bought one year at $29.95 and then fell for 2 years at $10 more. The I was informed to call 855-481-5376 to activete my software. Bad mistake. Nonstop talking salesperson ignored my questions, took over my PC remotely, played all kinds of games showing me problems on my PC and then asked me to fill out a form with personal info - a form leading to the purchase of 90 days of PC protection for $249. I told them what I thought about their sales techniques (dishonest) and told them I would share my story with others. Salseperson then became apologetic as I hung up. Who knows what they planted on my PC. Stay away from this scam.
Contacted website, downloaded software for scanning my PC for driver updates. Paid for registration by credit card. Had initial problems and was advised to phone a technician who then offered remote service. I allowed the remote service and the phone-call dropped out. I was immediately rung by another technician (a male pretending to be the female person I had been speaking with previously - obviously running to a script - and he began a sales pitch I have heard a thousand times from Indian or Pakistani telemarketing companies about how slow my PC was (having only just reformatted and rejuevenated the PC). Despite having paid my $48 for registration I did not receive an activation code via email as promised, and cannot use the software I have downloaded.
What you will get when you buy driver support. First the driver update service is advertised as costing $29.95
But when you subscribe they add an additional year of support for an additional $10 without telling you.
Next you will recieve an email telling you that you need to activate your software through a technician by phone. This is a come on. The technician babbled on for thirty minutes about everthing that was wrong with my computer although he admitted that legally he is not a certified technician and only a certified Microsoft technician can fix my computer. All the while driver support downloaded and installed software without my knowledge that hijacks my browser and floods the browser with third party ads. It is called search protect. It redirects your home page even if you reset it back to your origianl home page. I have sent a refund request and we will see what they do.
Driver Support is a company that will sell you service that you can get from microsft for free. Thank GOD that has access to a real MS Tech support company. They had to work on my system forand they are 4 hours and identified Driver support as a Malware. So I called my bank and they can not do anything to block these jerks because the transaction is pending. I have to moniter my account until they come in to get their money and then I can retrieve, what a mess. They swore that they were MS Tech Support level 2 software engineers. LIAR....
I got a refurbished computer that came with a new hard drive. While installing Mozilla Firefox, I got a pop-up message saying my drivers were out of date (this seemed plausible to me). The pop-up had a fairly detailed description of which drivers were out of date and the most noticeable thing was a graphic across the top indicating the "health" of my computer was "poor". I should have figured out that the "information" on the graphic/pop-up was not specific to my computer right then... but I didn't. I clicked on the link to have the "drivers" downloaded.
When I got to the web site (Driver Support) I filled out the credit card info - I felt comfortable doing this because it seemed like a service associated with Firefox and I like them. I ws then sent two emails. The first saying that a product license key would be sent to be as soon as my payment was processed. The second started off with bold print saying 'call to activate your software and for technical support - 24/7' and provided a toll free number. This email was at least two pages long and further down on the second page there was a product license key that I did not see until I was gathering info to dispute the charge with my cc company.
I speak with a lady named Crystal who immediately asks for me to log onto a site to give her remote access to my computer so that she can "make sure everything is installed correctly". I see her install one of the "drivers" and then she looks into the event log while that is downloading. She asks how long have I had the computer and makes a comment about something seems "wrong". Did I have anybody check out the computer before I purchased it?, she asks. While looking at the event log she says something about how something isn't right. There are too many entries and that this will become a critical issue. She would have to transfer me to a "senior technician" to get these serious problems addressed.
Then I spoke with Martin; AKA "Marty". At some point along the way (probably when my call was transferred), I was now working with "Tech Live Connect". That was the title of the dialogue box that popped up... but there was never anything typed in it!! All the communication was done verbally, as we were talking to one another on the phone. Martin (American, no foreign accent) wentto the event log and repeated the same vague but dire warnings. I should sign up for this service that will get everything straight. The cost is ~$350. I say no way. "I just called because I wanted to get my Driver Support software activated". Then Martin tells me I can subscribe for a shorter period of time for ~$200 - 24/7 service for all of my computer problems, technicians that are just as good as Microsoft technicians, and my computer would last seven or eight years. I had to repeatedly tell him "no", "no way", "not going to happen", etc. before he gave up.
And, to make matters worse, the "drivers" they were installing were nothing more than a boat load of malware. I had 132 "identified objects" identified by a scan directly after having only a few of the "drivers" downloaded. Then I searched for rip-off reports and there is no shortage of them. These scammers are portraying themselves as experts, deliberately misleading folks about the "health" of their computers, and then profiting from their BS.
If there is a class action suit.. I'll participate! And I would imagine it would be painfully easy to set up a sting on these diceitful, dishonest and downright dirty ass hats.
And to be fair, they did refund my cc when I sent a written request. I'm still pissed for having to go through all that unnecessary stuff and having to wonder if I got all their s*** off my new computer.
I got a message on my computer saying I needed to fix some drivers. I agreed to pay 39.99 for two years of protection. Then this man, who was very hard to undersstand because of a foreign language, was trying to explain things to me that I didn't understand. He kept repeating himself and I was getting frustrated. he asked how old my computer was. When I said four months he asked how my computer got so messed up. I told him if I knew I wouldn't need him. About 45 minutes laterite finally said when would we be done. He then told and showed me that now there was more things that needed fixing and it would only be $395. I said no I wasn't going to pay that. So, then he said he could do it for $199. I said no I wasn't going to pay that, in fact, I was calling my bank to stop payment. After that I looked up driversupport and sawRip off report website. Thank you so much for posting the truth about these scam artists. I feel very violated, but writing this has heled me vent. Once again, thank you for your service.
I needed a driver for a HP 1500 printer. I googled for that and came to what looked like an official HP website. The website asked me to download a program called DRIVER SUPPORT for 29.95. I thought that odd, but have had other companies require that, so I downloaded program DRIVER SUPPORT.
Immediately I got a window that said to call an agent at 1-877-958-9708 to obtain a code to use to activate the program. I did that and when agent asnwered was asked my name, email address. Then I realized that he had accessed and taken over my computer. He pointed out all the problems I had with my computer and said that he could fix them.
He listed two options on a notepad window. Option #1 was to take my computer to a Microsoft Store which would cost me $400.00 or use his services which would only cost $300.00. He said he would fix all my problems and that I would never have any problems again. I was already suspicious, but I didn't believe that and told him so.
He started fishing for my Visa card number. He told me to take paper and pencil and write down a customer id no. and a Toll free number I could call anytime. I said, "Hold on, what's going on here? Is this a scam?" Then he referred me to his supervisor. I told the supervisor that I wanted Option #1. He referred me back to agent. Agent agressively tried to persuade me to take his "fix" citing all the problems I had. I started repeating, "No, No., No, I don't want your fix. This is a scam." And I hung up.
When you attempt to Uninstall DRVER SUPPORT, you get a message that continuing may cause harm to your computer. I continued and have uninstalled DRIVER SUPPORT.
This company charged me $29.95 for what I thought would be printer drivers for my HP scanner. The technicians told me I had to pay another $165 to "fix" my computer. I refused to pay the additional money. So I paid $29.95 for nothing.
Driver Support Reviews
Tried Driver Support on Friday, 7/18 in an attempt to resolve an issue. Result of scan was total computer crash requiring reinstallation of all software.
I too believe that the driver support program is a scam. I have a brand new pavallion notebook but driver support informed me that I had two mssing drivers and 12 out of date drivers. Fortunately I was in a position that I could get this information checked by a HP analyst who told me that the information that I had received was incorrect, in fact they brought up on my screen all the drivers and the location of where they were stored. This is one program to avoid. Unfortunately monies paid have been lost, but a lesson has been learned.
I had a problem with out of date drivers and discovered DriverSupport - did not follow my Mom's advice - look before you leap! Bought one year at $29.95 and then fell for 2 years at $10 more. The I was informed to call 855-481-5376 to activete my software. Bad mistake. Nonstop talking salesperson ignored my questions, took over my PC remotely, played all kinds of games showing me problems on my PC and then asked me to fill out a form with personal info - a form leading to the purchase of 90 days of PC protection for $249. I told them what I thought about their sales techniques (dishonest) and told them I would share my story with others. Salseperson then became apologetic as I hung up. Who knows what they planted on my PC. Stay away from this scam.
Contacted website, downloaded software for scanning my PC for driver updates. Paid for registration by credit card. Had initial problems and was advised to phone a technician who then offered remote service. I allowed the remote service and the phone-call dropped out. I was immediately rung by another technician (a male pretending to be the female person I had been speaking with previously - obviously running to a script - and he began a sales pitch I have heard a thousand times from Indian or Pakistani telemarketing companies about how slow my PC was (having only just reformatted and rejuevenated the PC). Despite having paid my $48 for registration I did not receive an activation code via email as promised, and cannot use the software I have downloaded.
What you will get when you buy driver support. First the driver update service is advertised as costing $29.95
But when you subscribe they add an additional year of support for an additional $10 without telling you.
Next you will recieve an email telling you that you need to activate your software through a technician by phone. This is a come on. The technician babbled on for thirty minutes about everthing that was wrong with my computer although he admitted that legally he is not a certified technician and only a certified Microsoft technician can fix my computer. All the while driver support downloaded and installed software without my knowledge that hijacks my browser and floods the browser with third party ads. It is called search protect. It redirects your home page even if you reset it back to your origianl home page. I have sent a refund request and we will see what they do.
Driver Support is a company that will sell you service that you can get from microsft for free. Thank GOD that has access to a real MS Tech support company. They had to work on my system forand they are 4 hours and identified Driver support as a Malware. So I called my bank and they can not do anything to block these jerks because the transaction is pending. I have to moniter my account until they come in to get their money and then I can retrieve, what a mess. They swore that they were MS Tech Support level 2 software engineers. LIAR....
I got a refurbished computer that came with a new hard drive. While installing Mozilla Firefox, I got a pop-up message saying my drivers were out of date (this seemed plausible to me). The pop-up had a fairly detailed description of which drivers were out of date and the most noticeable thing was a graphic across the top indicating the "health" of my computer was "poor". I should have figured out that the "information" on the graphic/pop-up was not specific to my computer right then... but I didn't. I clicked on the link to have the "drivers" downloaded.
When I got to the web site (Driver Support) I filled out the credit card info - I felt comfortable doing this because it seemed like a service associated with Firefox and I like them. I ws then sent two emails. The first saying that a product license key would be sent to be as soon as my payment was processed. The second started off with bold print saying 'call to activate your software and for technical support - 24/7' and provided a toll free number. This email was at least two pages long and further down on the second page there was a product license key that I did not see until I was gathering info to dispute the charge with my cc company.
I speak with a lady named Crystal who immediately asks for me to log onto a site to give her remote access to my computer so that she can "make sure everything is installed correctly". I see her install one of the "drivers" and then she looks into the event log while that is downloading. She asks how long have I had the computer and makes a comment about something seems "wrong". Did I have anybody check out the computer before I purchased it?, she asks. While looking at the event log she says something about how something isn't right. There are too many entries and that this will become a critical issue. She would have to transfer me to a "senior technician" to get these serious problems addressed.
Then I spoke with Martin; AKA "Marty". At some point along the way (probably when my call was transferred), I was now working with "Tech Live Connect". That was the title of the dialogue box that popped up... but there was never anything typed in it!! All the communication was done verbally, as we were talking to one another on the phone. Martin (American, no foreign accent) wentto the event log and repeated the same vague but dire warnings. I should sign up for this service that will get everything straight. The cost is ~$350. I say no way. "I just called because I wanted to get my Driver Support software activated". Then Martin tells me I can subscribe for a shorter period of time for ~$200 - 24/7 service for all of my computer problems, technicians that are just as good as Microsoft technicians, and my computer would last seven or eight years. I had to repeatedly tell him "no", "no way", "not going to happen", etc. before he gave up.
And, to make matters worse, the "drivers" they were installing were nothing more than a boat load of malware. I had 132 "identified objects" identified by a scan directly after having only a few of the "drivers" downloaded. Then I searched for rip-off reports and there is no shortage of them. These scammers are portraying themselves as experts, deliberately misleading folks about the "health" of their computers, and then profiting from their BS.
If there is a class action suit.. I'll participate! And I would imagine it would be painfully easy to set up a sting on these diceitful, dishonest and downright dirty ass hats.
And to be fair, they did refund my cc when I sent a written request. I'm still pissed for having to go through all that unnecessary stuff and having to wonder if I got all their s*** off my new computer.
I got a message on my computer saying I needed to fix some drivers. I agreed to pay 39.99 for two years of protection. Then this man, who was very hard to undersstand because of a foreign language, was trying to explain things to me that I didn't understand. He kept repeating himself and I was getting frustrated. he asked how old my computer was. When I said four months he asked how my computer got so messed up. I told him if I knew I wouldn't need him. About 45 minutes laterite finally said when would we be done. He then told and showed me that now there was more things that needed fixing and it would only be $395. I said no I wasn't going to pay that. So, then he said he could do it for $199. I said no I wasn't going to pay that, in fact, I was calling my bank to stop payment. After that I looked up driversupport and sawRip off report website. Thank you so much for posting the truth about these scam artists. I feel very violated, but writing this has heled me vent. Once again, thank you for your service.
I needed a driver for a HP 1500 printer. I googled for that and came to what looked like an official HP website. The website asked me to download a program called DRIVER SUPPORT for 29.95. I thought that odd, but have had other companies require that, so I downloaded program DRIVER SUPPORT.
Immediately I got a window that said to call an agent at 1-877-958-9708 to obtain a code to use to activate the program. I did that and when agent asnwered was asked my name, email address. Then I realized that he had accessed and taken over my computer. He pointed out all the problems I had with my computer and said that he could fix them.
He listed two options on a notepad window. Option #1 was to take my computer to a Microsoft Store which would cost me $400.00 or use his services which would only cost $300.00. He said he would fix all my problems and that I would never have any problems again. I was already suspicious, but I didn't believe that and told him so.
He started fishing for my Visa card number. He told me to take paper and pencil and write down a customer id no. and a Toll free number I could call anytime. I said, "Hold on, what's going on here? Is this a scam?" Then he referred me to his supervisor. I told the supervisor that I wanted Option #1. He referred me back to agent. Agent agressively tried to persuade me to take his "fix" citing all the problems I had. I started repeating, "No, No., No, I don't want your fix. This is a scam." And I hung up.
When you attempt to Uninstall DRVER SUPPORT, you get a message that continuing may cause harm to your computer. I continued and have uninstalled DRIVER SUPPORT.
This company charged me $29.95 for what I thought would be printer drivers for my HP scanner. The technicians told me I had to pay another $165 to "fix" my computer. I refused to pay the additional money. So I paid $29.95 for nothing.