Contacted this company April, of 2014 for document scanning services. Received a ridiculously low quote to scan all of my files. Met with a representative form the company at my office location. He actually looked at all of my files and gave me a good faith estimate of the number of files. He offered me a per box rate and a per page rate. It was estimated that I had a 100,000 documets. I believe the per box rate would have been 90 per box and the per page rate was at 4 cents ber page.
After a lengthy discussion with the representative, I was persuaded into taking the per page rate. The represantive mis-represented to me that if it turned out cheaper to be billed the per page rate he would adjust the billing. This turned out to be an outright lie. After the job was completed BEHIND schedule, we got a bill that was 50% more than the estimate.
I asked about going with the per box rate then things got interesting. I was told all kind of things like well the boxes were over filled per industry standards, the job was harder then we expected, and so on. I didnt really understand this because they actually picked up my boxes from our location. They saw the boxes before they started work. The job had took longer than quoted, I didnt have time to argue I needed my files back so I just paid them. They did actually have possession of my files, I didnt want any trouble.
Then I actually started looking at the work. I looked through a couple of the scanned computer files. Then we made a troubing discovery. We got billed for a huge number of blank pages. Scanning companies do not charge for blank pages. Im not just talking hundreds of blank pages but thousands. 12,394 to be exact. This adds up to a decent amount of money even at 4 cents a page. I immediatley brought this up to my representative and he said I would be refunded the money. So when it came time to give us the money they came up with excuses. How am I not owed money back if they incorrectly billed me for an additional 12,394 pages?
Bottom line is I was lied to when I entered into the agreement with them and I was billed incorrectly. And when I found the mistake I got excuses as to why I was not entitled to a refund.
Other than the questionable bill and misrepresentations the work was done I can say that, but how hard is it to scan a document.
Document Scanning Guys, L.L.C. Reviews
Contacted this company April, of 2014 for document scanning services. Received a ridiculously low quote to scan all of my files. Met with a representative form the company at my office location. He actually looked at all of my files and gave me a good faith estimate of the number of files. He offered me a per box rate and a per page rate. It was estimated that I had a 100,000 documets. I believe the per box rate would have been 90 per box and the per page rate was at 4 cents ber page.
After a lengthy discussion with the representative, I was persuaded into taking the per page rate. The represantive mis-represented to me that if it turned out cheaper to be billed the per page rate he would adjust the billing. This turned out to be an outright lie. After the job was completed BEHIND schedule, we got a bill that was 50% more than the estimate.
I asked about going with the per box rate then things got interesting. I was told all kind of things like well the boxes were over filled per industry standards, the job was harder then we expected, and so on. I didnt really understand this because they actually picked up my boxes from our location. They saw the boxes before they started work. The job had took longer than quoted, I didnt have time to argue I needed my files back so I just paid them. They did actually have possession of my files, I didnt want any trouble.
Then I actually started looking at the work. I looked through a couple of the scanned computer files. Then we made a troubing discovery. We got billed for a huge number of blank pages. Scanning companies do not charge for blank pages. Im not just talking hundreds of blank pages but thousands. 12,394 to be exact. This adds up to a decent amount of money even at 4 cents a page. I immediatley brought this up to my representative and he said I would be refunded the money. So when it came time to give us the money they came up with excuses. How am I not owed money back if they incorrectly billed me for an additional 12,394 pages?
Bottom line is I was lied to when I entered into the agreement with them and I was billed incorrectly. And when I found the mistake I got excuses as to why I was not entitled to a refund.
Other than the questionable bill and misrepresentations the work was done I can say that, but how hard is it to scan a document.