A fundamental principle of ethics is fairness. Ethical people play fairly. They respect the rules, judge circumstances by ethical criteria, and follow through appropriately. In a competitive business climate, the ethical lines are blurred by the urgency to make the sale, outmaneuver the competition, and leverage anything and everything to close the deal. First, understand that fairness is about how you play the game.
We entered into a purchase agreement to buy the homes prior to completion.
Thanks to the hard work of the construction workers, the home is wonderful and appears well built.
For this organization unfortunately, the sales workers, Discovery Realty; the customer service workers, The Design Center; the finance workers who profit off the hard work of those real workers: the laborers, detract and ruin the integrity of the sale. They may and can willingly end up ruining a seemingly wonderful time in the life of your family. Discovery Brokerage, the sales operation; Pacific Funding, the mortgage brokerage the Design Center workers, turn a good experience into a bad one. They need a reprimand from the State. They put us through hours approving disclosures; hold harmless agreements; inches think of endless paperwork; endless legal documents supposedly to protect the consumer but apparently used to protect their business. Regardless, with all the consumer protection, they still found another way to get an extra $3,000.00 out of me and get away with it.
My complaint specifically is being taken unfair advantage of (ripped off) at escrow for $3000.00; late fee penalties for not closing on the stated date of contract. They consider that breach of contract or a contract provision; however, if you use their lender, Pacific Funding, they will be flexible with the closing date. I was told by my neighbor who used Discovery Lender that they will extend it for as long as needed. However, if you use your own and just need a few more days, they will make you pay $500.00 a day penalty including weekdays, weekends and holiday. To close, we were forced under duress to pay $500 each day (four workdays and a weekend) a six-day penalty. We were supposed to close Monday. We went to escrow Friday. The loan funded Monday. Pacific Funding, the mortgage company they directed me to; could not get us the loan. My bank, however approved the loan. We were ready to close well before the house was completed. I got my own loan approved before the home was completed. My bank could not close on time because the bank appraiser had to return until the home was complete to complete the appraisal. Well the builder then, not my lender nor I caused that delay. That causes a small delay in the closing. They (Discovery Brokerage) sent me intimidating letter sent certified and dated November 1. They made intimidating phone calls to acknowledge receipt of this letter in writing from us.
RE: Varanda Purchase
“This letter serves as formal notification that your escrow is currently at risk of closing late. Your Purchase Contract Date, Buyer shall be deemed to be in material default hereunder and , at Sellers option, Buyer may be assessed a delay fee of up to Five Hundred ($500.00) per day for every day after the date is which is three (3) days after the Scheduled Closing Date, up to and including the day escrow actually close”. I informed my lender, Bank of the West, of their position statement. “My lenders response was
FYI (directed to Discovery Brokerage and me) Went out today and the property is not quit finished. I will need to re-inspect next week but will not go until verified confirmation. Julissa gave me via email but it was not completed. Roof tiles were being put on, finishing touches/misc items installed kitchen, FR+ and general clean up was being made. I have contacted her in regards”. “At this point, we will need a minimum of 2 business days and possibly 3 after the receipt until we can have you (me, the buyer) sign depending upon every ones timing.
My lender and I did everything possible to explain they cannot close escrow without receipt of final appraisal & certificate of occupancy. The Discovery Brokerage only got more belligerent, hostile and intimidating with me.
After this purchase process, I did attempt to complain and mediate with Discovery to recover all or part of the late penalty without any resolve. The sales staffs, office staff were resolute and unconcerned that I would complaint; I asked to speak with the Broker manger, but was not permitted.
Discovery Builders Inc Reviews
Discovery Homes in Pittsburg Ca.
Complaint: Unfair Dealing
A fundamental principle of ethics is fairness. Ethical people play fairly. They respect the rules, judge circumstances by ethical criteria, and follow through appropriately. In a competitive business climate, the ethical lines are blurred by the urgency to make the sale, outmaneuver the competition, and leverage anything and everything to close the deal. First, understand that fairness is about how you play the game.
We entered into a purchase agreement to buy the homes prior to completion.
Thanks to the hard work of the construction workers, the home is wonderful and appears well built.
For this organization unfortunately, the sales workers, Discovery Realty; the customer service workers, The Design Center; the finance workers who profit off the hard work of those real workers: the laborers, detract and ruin the integrity of the sale. They may and can willingly end up ruining a seemingly wonderful time in the life of your family. Discovery Brokerage, the sales operation; Pacific Funding, the mortgage brokerage the Design Center workers, turn a good experience into a bad one. They need a reprimand from the State. They put us through hours approving disclosures; hold harmless agreements; inches think of endless paperwork; endless legal documents supposedly to protect the consumer but apparently used to protect their business. Regardless, with all the consumer protection, they still found another way to get an extra $3,000.00 out of me and get away with it.
My complaint specifically is being taken unfair advantage of (ripped off) at escrow for $3000.00; late fee penalties for not closing on the stated date of contract. They consider that breach of contract or a contract provision; however, if you use their lender, Pacific Funding, they will be flexible with the closing date. I was told by my neighbor who used Discovery Lender that they will extend it for as long as needed. However, if you use your own and just need a few more days, they will make you pay $500.00 a day penalty including weekdays, weekends and holiday. To close, we were forced under duress to pay $500 each day (four workdays and a weekend) a six-day penalty. We were supposed to close Monday. We went to escrow Friday. The loan funded Monday. Pacific Funding, the mortgage company they directed me to; could not get us the loan. My bank, however approved the loan. We were ready to close well before the house was completed. I got my own loan approved before the home was completed. My bank could not close on time because the bank appraiser had to return until the home was complete to complete the appraisal. Well the builder then, not my lender nor I caused that delay. That causes a small delay in the closing. They (Discovery Brokerage) sent me intimidating letter sent certified and dated November 1. They made intimidating phone calls to acknowledge receipt of this letter in writing from us.
RE: Varanda Purchase
“This letter serves as formal notification that your escrow is currently at risk of closing late. Your Purchase Contract Date, Buyer shall be deemed to be in material default hereunder and , at Sellers option, Buyer may be assessed a delay fee of up to Five Hundred ($500.00) per day for every day after the date is which is three (3) days after the Scheduled Closing Date, up to and including the day escrow actually close”. I informed my lender, Bank of the West, of their position statement. “My lenders response was
FYI (directed to Discovery Brokerage and me) Went out today and the property is not quit finished. I will need to re-inspect next week but will not go until verified confirmation. Julissa gave me via email but it was not completed. Roof tiles were being put on, finishing touches/misc items installed kitchen, FR+ and general clean up was being made. I have contacted her in regards”. “At this point, we will need a minimum of 2 business days and possibly 3 after the receipt until we can have you (me, the buyer) sign depending upon every ones timing.
My lender and I did everything possible to explain they cannot close escrow without receipt of final appraisal & certificate of occupancy. The Discovery Brokerage only got more belligerent, hostile and intimidating with me.
After this purchase process, I did attempt to complain and mediate with Discovery to recover all or part of the late penalty without any resolve. The sales staffs, office staff were resolute and unconcerned that I would complaint; I asked to speak with the Broker manger, but was not permitted.