Their server box/DVR dies on Friday on a holiday weekend. They say they will ship a new box to arrive in 3 business days. You can't drive 5 miles without seeing a Direct TV Service vehicle, but they aren't for service, new customers only. So, there is no service. Once you sign the 2 year contract, you're leverage is gone. BTW, they didn't provide the "free" NFL package either. As much as I hate TWC and the fact that they were rated as one of the worst providers of customer service, Direct TV was somehow worse.
DirecTV Group Reviews
Their server box/DVR dies on Friday on a holiday weekend. They say they will ship a new box to arrive in 3 business days. You can't drive 5 miles without seeing a Direct TV Service vehicle, but they aren't for service, new customers only. So, there is no service. Once you sign the 2 year contract, you're leverage is gone. BTW, they didn't provide the "free" NFL package either. As much as I hate TWC and the fact that they were rated as one of the worst providers of customer service, Direct TV was somehow worse.