I contacted Direct Star TV via the internet. My mistake as I thought I was dealing direct with Direct TVHoweve the agent who's name was Michaelseemed helpful andI prceeded and placed an order with them having agreed on the following conditions.
1) It was importnt for me in changing my service that I did not want to be dealing with increased pricing after a 12 month special was over. I explaned that I would rather pay a little more and not have to worry about sudden increases and altering programing to suit my budget. Not a problem according to Michael, they understood and fealt the same way and with the promotional deal he was setting up for me I would be able to log into my account before the 12 month period was up and set everything to carry over and my promotional pricing would be set for the 2nd 12 month period.
2) After our conversation Micheal was going to put all we discussed including the details on maintaining the same pricing in an email so that there was no confusion.
Neadless to say I never got the email and as you cannot contact Direct Star unless to place an order I contacted customer Service at Direct TV to explain what had been offered and if the would kindly confirm. What they confirmed was that I had not been informed correctly and that after the 12 month promo was up my billing would replect the large increase in cosI would advise anyone looking at this type of service to avoid 3rd part reellrs like Direct Star and go direct were the info you get will represent the facts.
We had just moved to a new house, a Direct tv installer(in a Direct TV van)not a subcontractor installed our dish, router and wireless boxes, 3 weeks later our house had a lightning strick close to or on our home. Due to the improper ground on satillite dish the current was allowed to travel through the cable line into the home and blew the tv. A laptop which was on and plugged in to the same surge protecter was unaffected. The tv and Direct TV main box and wireless router got fried. After 7 days and 2 separate Direct TV subcontractor installer visits, both of which refused to hook up new equipment, we had enough and cancled our service with Direct TV. We had started the claim for our tv prior to cancelling. They agreed to waive the cancelation fee due to the poor service they had provided.
Now we have been informed they will not pay the claim for our TV, as it was an "act of God"...... I understand the act of God clause, if our tv had been near a window or ruined through the electrical wiring of house that would apply.................. But the only reason the tv is blown is because of their employees improper instillation of the ground wire for the satillite.
On a side note, the only way to actually get a supervisor to contact you is cancle your service, we were promised a supervisor would call us within an hour on 4 different occasions, never heard from one until we cancled
Direct Star TV, LLC Reviews
I contacted Direct Star TV via the internet. My mistake as I thought I was dealing direct with Direct TVHoweve the agent who's name was Michaelseemed helpful andI prceeded and placed an order with them having agreed on the following conditions.
1) It was importnt for me in changing my service that I did not want to be dealing with increased pricing after a 12 month special was over. I explaned that I would rather pay a little more and not have to worry about sudden increases and altering programing to suit my budget. Not a problem according to Michael, they understood and fealt the same way and with the promotional deal he was setting up for me I would be able to log into my account before the 12 month period was up and set everything to carry over and my promotional pricing would be set for the 2nd 12 month period.
2) After our conversation Micheal was going to put all we discussed including the details on maintaining the same pricing in an email so that there was no confusion.
Neadless to say I never got the email and as you cannot contact Direct Star unless to place an order I contacted customer Service at Direct TV to explain what had been offered and if the would kindly confirm. What they confirmed was that I had not been informed correctly and that after the 12 month promo was up my billing would replect the large increase in cosI would advise anyone looking at this type of service to avoid 3rd part reellrs like Direct Star and go direct were the info you get will represent the facts.
We had just moved to a new house, a Direct tv installer(in a Direct TV van)not a subcontractor installed our dish, router and wireless boxes, 3 weeks later our house had a lightning strick close to or on our home. Due to the improper ground on satillite dish the current was allowed to travel through the cable line into the home and blew the tv. A laptop which was on and plugged in to the same surge protecter was unaffected. The tv and Direct TV main box and wireless router got fried. After 7 days and 2 separate Direct TV subcontractor installer visits, both of which refused to hook up new equipment, we had enough and cancled our service with Direct TV. We had started the claim for our tv prior to cancelling. They agreed to waive the cancelation fee due to the poor service they had provided.
Now we have been informed they will not pay the claim for our TV, as it was an "act of God"...... I understand the act of God clause, if our tv had been near a window or ruined through the electrical wiring of house that would apply.................. But the only reason the tv is blown is because of their employees improper instillation of the ground wire for the satillite.
On a side note, the only way to actually get a supervisor to contact you is cancle your service, we were promised a supervisor would call us within an hour on 4 different occasions, never heard from one until we cancled
Sheila, Carlsbad New Mexico