On May 31st of this year, i paid $326 to have a package delivered to Mongolia to my son at our church mission home in Ulaanbataar. The package was not delivered to him at the address specified, but instead was delivered to the Ulaanbataar Airport instead . My son had to take a taxi the next day to get the package, and on top of that, he was charged $45 fee to pick it up... I called the customer service number to issue a complaint and they had a gentleman named Dominic call and leave a message for me that he is investigating the case... over 2 weeks later, i found out from the postal annex where i originated the shipment , that they were refused a refund for the shipment when they requested the money back for me. i called the claims dept and the representative told me that when the package got to the Ulaanbataar airport, it is then out of their hands, as there is a customs broker there who took the package... they refused to give me a refund, even though the delivery was not made to my son... when i told the representative that we have sent packages by Fed Ex before, and they always deliver the packages to the address, they said "" we are not Fed Ex"". that is for sure... I will never use DHL again to ship internationally . I encourage others to avoid them as well.....
DHL Reviews
On May 31st of this year, i paid $326 to have a package delivered to Mongolia to my son at our church mission home in Ulaanbataar. The package was not delivered to him at the address specified, but instead was delivered to the Ulaanbataar Airport instead . My son had to take a taxi the next day to get the package, and on top of that, he was charged $45 fee to pick it up... I called the customer service number to issue a complaint and they had a gentleman named Dominic call and leave a message for me that he is investigating the case... over 2 weeks later, i found out from the postal annex where i originated the shipment , that they were refused a refund for the shipment when they requested the money back for me. i called the claims dept and the representative told me that when the package got to the Ulaanbataar airport, it is then out of their hands, as there is a customs broker there who took the package... they refused to give me a refund, even though the delivery was not made to my son... when i told the representative that we have sent packages by Fed Ex before, and they always deliver the packages to the address, they said "" we are not Fed Ex"". that is for sure... I will never use DHL again to ship internationally . I encourage others to avoid them as well.....