These people are calling non stop saying i owe $4000.00 for advertisment that i never knew we had.They say that someone in my office authorized this ad to be run verbaly,yet i have never seen a bill from them. I have asked numerous times to hear the recording for this authoriztion,iwas told they dont have the man power to just look it up.I am now being cotacted by somone claiming to be an attorney saying if i dont pay or settle thst will be taking us to court for litigaiton.Not sure what to do at this point.
This company is a rip-off. They don't disclose certian information when your signing up for a program. I found out that they locked me in for 1 year for their stupid PPC program, and told them I didn't not want it due to a 1 yr commitment. So to my knowlege I was done with them, until a month later when they charged my personal Debit Card, which I took off file wih them way before i even closed out my account with them. DON'T EVER DO BUSINESS WITH THIS COMPANY! They are crooks, and fruads. I am filing a police report, and have my bank disputing this unauthorized transaction.
The account representative for my company called to ask if I wanted to renew my one year advertising in Dex Media. I told them no. They conveniently forgot to update my cancellation in their computer system.
I called up to complain that I was still getting billed and want to cancel. The representative that I spoke with said that because it had already gone to print I would have to pay for another year of advertising in their book. I told them that I had cancelled a while back and they didn't have any record of it in their system and that there was nothing that they will do for me. This place is a rip off. Their overpriced and have deceptive practices. I realize that the print industry isn't doing so well now that everyone is online, but this is rediculous. Avoid them at all costs!
I'm going to tell you why this company should get no where near your website for internet marketing. They create fake websites and URLs in Adwords so they can open mulitple accounts at once. This is done to create a total shut out for the competition share. But the result will be your website BANNED from using Google Adwords to advertise. Multiple requests have been filed against their clients who have been unknowling using these tactics and it's the clients that will suffer from their misconduct. Reports have just been filed with Google, hopefully shutting the agency down for good. Don't fall for their tactics, these guys have nothing by greed on their mind and will say anything to get you to sign with them. Trust me, they are on their way to be perminently banned from Google. Do yourself a favor and take your business else where.
I gave Dex Media the opportunity to help me with my companies advertising. They said they would build me a website that would mirror my existent website and send referrals. They would track the clicks and give me reports. Nothing was ever done and that was in 2010. I fought with them then and they said I was right and would not be charged for anything and take what I had already paid as payment in full. 2013 I get a call from a collection company, I fight with them for 3 weeks and finally get it settled again. Now October 2014 I get contacted by a totally different collection company claiming I owe $651.70. I call DexMedia and they say surprisingly there are no notes in their system other than I owe the money. So Dex doesn't collect on their accounts for 4 years? They say there are notes they tried multiple times to get a hold of me, same number, same address same contact information for over 8 years. Funny the collection company reached me first try. I refuse to pay for this and it seems that every time there is management change they try to collect as much as they can if it's owed or not and can't justify there was never anything done to be paid. Don't waste your money or your time with this company, you better off with another company that does what they say they will and don't waste your time after fighting for years that you owe them.
My wife & I own a local business & get calls every day from salespeople. Not sure why but this lady ( Camille Curinga) calls & for some reason we thought it was different. Promising unreal ROI & said within 30 days we would have to hire 2 new employees for all the calls. She shared false information & lied about just everything we discussed for 2 hours on 2 different occasions. We have not even received 1 call. After calling the companies corp office in Dallas they said they will investigate.
Nothing but spending $549 a month automatically on my credit card which wasn’t the first agreement with this Camille Curinga. She is a total scam. Do not believe a word she says. I am going to the BBB because its been 6 months & she or her manager which is different every time I call. We lost our trust for local Ad companies because of this lady.
Today a representative from DEX called our business and asked for me by name. She said that they had sent us two invoices which had not been paid and were past due. I told her I had no idea what DEX was, and had not received any correspondence from them. She said that I personally had authorized online advertising in May of last year (2013) and I explained to her that it was impossible, because I did not have the authority to do so, I had no idea who DEX even was, and if they had authorization from me it was fraudulent. She said that the company had been in business 20+ years and was not involved in any fraud.
She claimed to have a recording of my verbal consent, and I explained that I would never have given such consent, and unless they had a signed contract which the owners had signed, we would not be paying for anything. She told me that my verbal consent was as legally binding as a signed contract and I again told her that I had not given my verbal consent for anything. I ended the call by telling her to do whatever she had to do, but that we would not be paying them, and hung up.
We get several of these type phone calls a week, from several different companies, and have never authorized anything, period. I think what they do is call and ask for the office manager or accounts payable person's name, and once they have a name they call back and say that person authorized the purchase of whatever they're selling. I'm sure there are companies who fall for this line and these threats, and these rip-off artists are laughing all the way to the bank. I'm convinced that one way to handle them is to never give them your name, and I've instructed everyone who answers the phones here to not give out anyone's name. Another thing is never to "confirm" anything regarding your company's name, address, website, email, etc. over the phone unless it is someone you know or someone you were expecting to phone.
Hopefully this post will help stomp out these scammers!
We have done business with Verizon / super media / Dex media, whatever BS shell company they are under now for several years. They are over priced, Arrogant, and not willing to be flexible at all.
This year when I said we would no longer be using their services I was accused of wasting the salesman's time, then Mr. Michael minichello had the audacity to call me back and tell me that I was arrogant.
This after waiting over a year for customer support to make a simple fix to one of our listings which we paid WAY TOO MUCH money for.
Customer Service - A Joke!
Product - Garbage
Price - Ridiculous
Do yourself a favor and go with Haines if you are considering advertising in any phone book.
Dex Media, Inc. Reviews
These people are calling non stop saying i owe $4000.00 for advertisment that i never knew we had.They say that someone in my office authorized this ad to be run verbaly,yet i have never seen a bill from them. I have asked numerous times to hear the recording for this authoriztion,iwas told they dont have the man power to just look it up.I am now being cotacted by somone claiming to be an attorney saying if i dont pay or settle thst will be taking us to court for litigaiton.Not sure what to do at this point.
This company is a rip-off. They don't disclose certian information when your signing up for a program. I found out that they locked me in for 1 year for their stupid PPC program, and told them I didn't not want it due to a 1 yr commitment. So to my knowlege I was done with them, until a month later when they charged my personal Debit Card, which I took off file wih them way before i even closed out my account with them. DON'T EVER DO BUSINESS WITH THIS COMPANY! They are crooks, and fruads. I am filing a police report, and have my bank disputing this unauthorized transaction.
STAY AWAY FROM DEX MEDIA!
The account representative for my company called to ask if I wanted to renew my one year advertising in Dex Media. I told them no. They conveniently forgot to update my cancellation in their computer system.
I called up to complain that I was still getting billed and want to cancel. The representative that I spoke with said that because it had already gone to print I would have to pay for another year of advertising in their book. I told them that I had cancelled a while back and they didn't have any record of it in their system and that there was nothing that they will do for me. This place is a rip off. Their overpriced and have deceptive practices. I realize that the print industry isn't doing so well now that everyone is online, but this is rediculous. Avoid them at all costs!
I'm going to tell you why this company should get no where near your website for internet marketing. They create fake websites and URLs in Adwords so they can open mulitple accounts at once. This is done to create a total shut out for the competition share. But the result will be your website BANNED from using Google Adwords to advertise. Multiple requests have been filed against their clients who have been unknowling using these tactics and it's the clients that will suffer from their misconduct. Reports have just been filed with Google, hopefully shutting the agency down for good. Don't fall for their tactics, these guys have nothing by greed on their mind and will say anything to get you to sign with them. Trust me, they are on their way to be perminently banned from Google. Do yourself a favor and take your business else where.
I gave Dex Media the opportunity to help me with my companies advertising. They said they would build me a website that would mirror my existent website and send referrals. They would track the clicks and give me reports. Nothing was ever done and that was in 2010. I fought with them then and they said I was right and would not be charged for anything and take what I had already paid as payment in full. 2013 I get a call from a collection company, I fight with them for 3 weeks and finally get it settled again. Now October 2014 I get contacted by a totally different collection company claiming I owe $651.70. I call DexMedia and they say surprisingly there are no notes in their system other than I owe the money. So Dex doesn't collect on their accounts for 4 years? They say there are notes they tried multiple times to get a hold of me, same number, same address same contact information for over 8 years. Funny the collection company reached me first try. I refuse to pay for this and it seems that every time there is management change they try to collect as much as they can if it's owed or not and can't justify there was never anything done to be paid. Don't waste your money or your time with this company, you better off with another company that does what they say they will and don't waste your time after fighting for years that you owe them.
My wife & I own a local business & get calls every day from salespeople. Not sure why but this lady ( Camille Curinga) calls & for some reason we thought it was different. Promising unreal ROI & said within 30 days we would have to hire 2 new employees for all the calls. She shared false information & lied about just everything we discussed for 2 hours on 2 different occasions. We have not even received 1 call. After calling the companies corp office in Dallas they said they will investigate.
Nothing but spending $549 a month automatically on my credit card which wasn’t the first agreement with this Camille Curinga. She is a total scam. Do not believe a word she says. I am going to the BBB because its been 6 months & she or her manager which is different every time I call. We lost our trust for local Ad companies because of this lady.
Today a representative from DEX called our business and asked for me by name. She said that they had sent us two invoices which had not been paid and were past due. I told her I had no idea what DEX was, and had not received any correspondence from them. She said that I personally had authorized online advertising in May of last year (2013) and I explained to her that it was impossible, because I did not have the authority to do so, I had no idea who DEX even was, and if they had authorization from me it was fraudulent. She said that the company had been in business 20+ years and was not involved in any fraud.
She claimed to have a recording of my verbal consent, and I explained that I would never have given such consent, and unless they had a signed contract which the owners had signed, we would not be paying for anything. She told me that my verbal consent was as legally binding as a signed contract and I again told her that I had not given my verbal consent for anything. I ended the call by telling her to do whatever she had to do, but that we would not be paying them, and hung up.
We get several of these type phone calls a week, from several different companies, and have never authorized anything, period. I think what they do is call and ask for the office manager or accounts payable person's name, and once they have a name they call back and say that person authorized the purchase of whatever they're selling. I'm sure there are companies who fall for this line and these threats, and these rip-off artists are laughing all the way to the bank. I'm convinced that one way to handle them is to never give them your name, and I've instructed everyone who answers the phones here to not give out anyone's name. Another thing is never to "confirm" anything regarding your company's name, address, website, email, etc. over the phone unless it is someone you know or someone you were expecting to phone.
Hopefully this post will help stomp out these scammers!
We have done business with Verizon / super media / Dex media, whatever BS shell company they are under now for several years. They are over priced, Arrogant, and not willing to be flexible at all.
This year when I said we would no longer be using their services I was accused of wasting the salesman's time, then Mr. Michael minichello had the audacity to call me back and tell me that I was arrogant.
This after waiting over a year for customer support to make a simple fix to one of our listings which we paid WAY TOO MUCH money for.
Customer Service - A Joke!
Product - Garbage
Price - Ridiculous
Do yourself a favor and go with Haines if you are considering advertising in any phone book.