Delta baggage handlers rifled through my luggage and stole one carton of cigarettes, a bottle of Polo cologne, a pocket knife, a bar of soap, and two belt buckles I was transporting for repair. Also the wheels on my luggage were broken off, although the we're not "protruding" like many other pieces of luggage that were on the luggage carrousel.
N response to your email, and they way Delta has handed this claim, I feel required to inform you that I am not at all satisfied with your resolution. I am actually insulted by your suggestion that delta "fulfilled their part of the obligation by delivering the kitten." The audacity of the claim that actually presenting a family (especially one with small children) a dead, frozen kitten is fullfilling an obligation is AT BEST insensitive, and more accurately the definition of horrific customer service. The obvious mistreatment of this situation, and gross negligence shown by your company, is sickening.
I am giving Delta claims 48 hours to mitigate this situation as best they can, or I will be forced to go to local media outlets, as well as social media and the online community, to reach a resolution. I will also encourage Mrs. Lasasso and her family to contact their local media and use social media to further publicize this issue. I believe that the full $2,000 purchase price originally due to us, as well as the $230 paid for shipping, is the only fair resolution that I can agree upon. Nothing will bring back this kitten, but our cattery should not be saddled with the financial burden cause by your company's neglectful actions.
Please respond before close of business on Friday, or the following will be released via every outlet we have at our disposal:
*WARNING** This post contains unfortunately tragic and potentially upsetting subject matter.
Last month we were excited to provide a kitten to a loving family in the New England area. The family had three young children, and we had been informed that this adoption was the majority of the Christmas they were receiving. They had been waiting over 6 weeks for her to be old enough to be fully weaned and ready to travel. On December 2nd, after providing the less-than-friendly Delta staff with the proper health papers and the kitten was in a airline-approved cat carrier, complete with food and water dishes, we eagerly awaited the pics of excitement and joy that always come after our new families greet their little hairless lovelies. However, the contact that we received was the exact opposite of that.
The mother and three children arrived to pick up their kitten to be handed a crate containing a frozen kitten in it. That's right. This kitten had clearly not once been checked on, and over a week after "the incident" Delta is still unable to give us any answers, though they claim a full investigation is being completed determine what happened. Not only was the kitten frozen and dead, but it's water had been spilled out into the crate, further proving mishandling during her transportation from Kansas City to Philadelphia. Who knows what else she was forced to endure along her flight, which included a 2 hour layover in Atlanta.
We have shipped kittens all across the country and never had any issues, however the extent of the trauma and tragedy surrounding this one is too much not to speak out about. Aside from the trauma of losing a beautiful pet that would have been cherished by the family for years, these young children weren't even sheltered from the horror of finding their sweet girl in such a tragic state. The airline didn't appear to have knowledge of the gravity of the situation until the family was standing there, forced to discover for themselves that they had been given a dead animal. The children had to be kept home from school to recover from the shock.
Upon further research, we have learned that this is not an uncommon happening with Delta: You can see this Gawker article detailing the situation. While the article states that less than 1/2 of 1% of transported animals are injured or harmed, over half of the ones that are, are on Delta flights (nearly four times more often than the second highest airline). We also were told of one of our dear friends, and fellow sphynx breeder, who had shipped a kitten via Delta, only to have that airline-approved crate arrived smashed and broken. Thank God her kitten did not suffer the same fate as ours, but the pure lack of responsibility by Delta employees is too much
Please share this story with all your animal loving friends and family. As long as this airline is able to stay out of the spotlight on this issue, they will be allowed to continue mishandling and failing to take care of beloved members of people's families.
Choice benefit ripoff alert. Transferred mileage program to Delta in 2013. Earned platinum status near end of year. Received award letter stating my choice benefit included (4) systemwide upgrades (the reason I switched to Delta). Applied for my award in 2014, Delta took it away. Said sorry doesn't exist anymore. Have others been ripped off? Considering class action suit with Chicago law firm. This is fraud.
Delta airlines charges $39 for preferred seating. There is nothing preferred - they are only seats that their medallion members prefer sitting in, that they get for free. No extra legroom, no priority boarding, but a lot of hassle from the gate agents and customer care. When I called to get my money back they treated me like I was stupid for not understanding I paid $39 for nothing and refused the refund. Preferred seating is a misrepresentation, a scam.
Delta Airlines Reviews
Delta baggage handlers rifled through my luggage and stole one carton of cigarettes, a bottle of Polo cologne, a pocket knife, a bar of soap, and two belt buckles I was transporting for repair. Also the wheels on my luggage were broken off, although the we're not "protruding" like many other pieces of luggage that were on the luggage carrousel.
N response to your email, and they way Delta has handed this claim, I feel required to inform you that I am not at all satisfied with your resolution. I am actually insulted by your suggestion that delta "fulfilled their part of the obligation by delivering the kitten." The audacity of the claim that actually presenting a family (especially one with small children) a dead, frozen kitten is fullfilling an obligation is AT BEST insensitive, and more accurately the definition of horrific customer service. The obvious mistreatment of this situation, and gross negligence shown by your company, is sickening.
I am giving Delta claims 48 hours to mitigate this situation as best they can, or I will be forced to go to local media outlets, as well as social media and the online community, to reach a resolution. I will also encourage Mrs. Lasasso and her family to contact their local media and use social media to further publicize this issue. I believe that the full $2,000 purchase price originally due to us, as well as the $230 paid for shipping, is the only fair resolution that I can agree upon. Nothing will bring back this kitten, but our cattery should not be saddled with the financial burden cause by your company's neglectful actions.
Please respond before close of business on Friday, or the following will be released via every outlet we have at our disposal:
*WARNING** This post contains unfortunately tragic and potentially upsetting subject matter.
Last month we were excited to provide a kitten to a loving family in the New England area. The family had three young children, and we had been informed that this adoption was the majority of the Christmas they were receiving. They had been waiting over 6 weeks for her to be old enough to be fully weaned and ready to travel. On December 2nd, after providing the less-than-friendly Delta staff with the proper health papers and the kitten was in a airline-approved cat carrier, complete with food and water dishes, we eagerly awaited the pics of excitement and joy that always come after our new families greet their little hairless lovelies. However, the contact that we received was the exact opposite of that.
The mother and three children arrived to pick up their kitten to be handed a crate containing a frozen kitten in it. That's right. This kitten had clearly not once been checked on, and over a week after "the incident" Delta is still unable to give us any answers, though they claim a full investigation is being completed determine what happened. Not only was the kitten frozen and dead, but it's water had been spilled out into the crate, further proving mishandling during her transportation from Kansas City to Philadelphia. Who knows what else she was forced to endure along her flight, which included a 2 hour layover in Atlanta.
We have shipped kittens all across the country and never had any issues, however the extent of the trauma and tragedy surrounding this one is too much not to speak out about. Aside from the trauma of losing a beautiful pet that would have been cherished by the family for years, these young children weren't even sheltered from the horror of finding their sweet girl in such a tragic state. The airline didn't appear to have knowledge of the gravity of the situation until the family was standing there, forced to discover for themselves that they had been given a dead animal. The children had to be kept home from school to recover from the shock.
Upon further research, we have learned that this is not an uncommon happening with Delta: You can see this Gawker article detailing the situation. While the article states that less than 1/2 of 1% of transported animals are injured or harmed, over half of the ones that are, are on Delta flights (nearly four times more often than the second highest airline). We also were told of one of our dear friends, and fellow sphynx breeder, who had shipped a kitten via Delta, only to have that airline-approved crate arrived smashed and broken. Thank God her kitten did not suffer the same fate as ours, but the pure lack of responsibility by Delta employees is too much
Please share this story with all your animal loving friends and family. As long as this airline is able to stay out of the spotlight on this issue, they will be allowed to continue mishandling and failing to take care of beloved members of people's families.
Choice benefit ripoff alert. Transferred mileage program to Delta in 2013. Earned platinum status near end of year. Received award letter stating my choice benefit included (4) systemwide upgrades (the reason I switched to Delta). Applied for my award in 2014, Delta took it away. Said sorry doesn't exist anymore. Have others been ripped off? Considering class action suit with Chicago law firm. This is fraud.
Delta airlines charges $39 for preferred seating. There is nothing preferred - they are only seats that their medallion members prefer sitting in, that they get for free. No extra legroom, no priority boarding, but a lot of hassle from the gate agents and customer care. When I called to get my money back they treated me like I was stupid for not understanding I paid $39 for nothing and refused the refund. Preferred seating is a misrepresentation, a scam.