I ordered a quad copter RF package from this seller. There were two identical packages, one being considerably cheaper than the other. I called the customer service number and asked what the difference in the two sets were. I was told that the only difference between the two was the factory at which they were made. Naturally I ordered the less expensive one. When it came, there was no transmitter included. I emailed the seller and was told that the set I ordered did not come with a transmitter, and that this was clearly stated in the item description. Well, it was not there when I ordered it. After my inquiry was received the copy changed to reflect the difference.
So as to make my grandson happy (the set was a birthday gift) I quickly ordered the transmitter on May 26, 2015. As of July 1, 2015 I still have not received the item. Dealsmachine says that because I did not request a VERY EXPENSIVE shipping method, there is no tracking number and no way to find out what happened to my package. I will NEVER do business with this company again, and I advise that other buyers do the same!"
I initially had good luck with my first couple of orders but then the whole charade fell apart.
I ordered product that never got delivered. For more than 2 months, I had exchanged emails with customer service and was essentially given the runaround the entire time.
The agent stalled and repeated nonsense, ultimately calling me a liar!
They tried to settle by offering to refund 80% of my purchase price. Ultimately they agreed to refund my full amount but it appears that it will be a "store credit".
So I guess the adventure continues but after this,I am definitely taking my business to Gearbest from now on.
Dealsmachine.com Reviews
I ordered a quad copter RF package from this seller. There were two identical packages, one being considerably cheaper than the other. I called the customer service number and asked what the difference in the two sets were. I was told that the only difference between the two was the factory at which they were made. Naturally I ordered the less expensive one. When it came, there was no transmitter included. I emailed the seller and was told that the set I ordered did not come with a transmitter, and that this was clearly stated in the item description. Well, it was not there when I ordered it. After my inquiry was received the copy changed to reflect the difference.
So as to make my grandson happy (the set was a birthday gift) I quickly ordered the transmitter on May 26, 2015. As of July 1, 2015 I still have not received the item. Dealsmachine says that because I did not request a VERY EXPENSIVE shipping method, there is no tracking number and no way to find out what happened to my package. I will NEVER do business with this company again, and I advise that other buyers do the same!"
I initially had good luck with my first couple of orders but then the whole charade fell apart.
I ordered product that never got delivered. For more than 2 months, I had exchanged emails with customer service and was essentially given the runaround the entire time.
The agent stalled and repeated nonsense, ultimately calling me a liar!
They tried to settle by offering to refund 80% of my purchase price. Ultimately they agreed to refund my full amount but it appears that it will be a "store credit".
So I guess the adventure continues but after this,I am definitely taking my business to Gearbest from now on.