They lied and deceived me. Sleazy doesn't even begin to describe my experience
This is the first time I’ve ever written a negative review about a company but this was the most deceitful thing I've experienced as a consumer.
They sold me a "clarity enhanced" engagement ring without verbally telling me. That was bad, but even worse was that they sold me a ring with "I" color...that was actually “K” color when analyzed by an independent gemologist. That is two color grades different! The gemologist also found the clarity grade to be different from what they said. Of the "four C's" the gemologist only agreed with the carat weight.
When I went back to the store, they did not deny what I said, they just tried to upsell me on a bigger diamond. I wanted quality and they kept offering me more carats.
These people cannot be trusted. All I wanted was my money back because I was misled and lied to. They refused and I had to fight the charge with the credit card company. I met with the manager/owner and he wanted to charge me $5K to take the ring back after only 48 hours. An honest business wouldn't do that because they would want their customers to be happy.
Daniela Diamonds Reviews
They lied and deceived me. Sleazy doesn't even begin to describe my experience
This is the first time I’ve ever written a negative review about a company but this was the most deceitful thing I've experienced as a consumer.
They sold me a "clarity enhanced" engagement ring without verbally telling me. That was bad, but even worse was that they sold me a ring with "I" color...that was actually “K” color when analyzed by an independent gemologist. That is two color grades different! The gemologist also found the clarity grade to be different from what they said. Of the "four C's" the gemologist only agreed with the carat weight.
When I went back to the store, they did not deny what I said, they just tried to upsell me on a bigger diamond. I wanted quality and they kept offering me more carats.
These people cannot be trusted. All I wanted was my money back because I was misled and lied to. They refused and I had to fight the charge with the credit card company. I met with the manager/owner and he wanted to charge me $5K to take the ring back after only 48 hours. An honest business wouldn't do that because they would want their customers to be happy.