On May 9th I called several DQ restaurants and got no answers from any of them except this DQ on Saltzman Rd. in Portland, OR the time was 3:13pm. I ordered an ice cream cake for my pregnant daughter for Mother's Day. Pick up date was 5/11/14 10am.
I picked up the cake on Mother's Day5/11/14 it looked beautiful from the side I couldn't see the top becase it had a lot of vapor and plastic was foggy. I took it to my daughters and stuck it in the freezer since she was sick and sleeping. Anyways later that night my daughter called me and told me the cake said Happy Birthday To Be and she sent me a picture. We were both pretty upset. I tried to call but got no answer so I called Monday.
The cake was supposed to say Happy Mother To Be Day not Happy Birthday to Be Day. who in their right mind would order a happy Birthday to be cake. Anyways I called on Monday and the young man said to bring the picture on wednesday the 14th and talk to the manager, so I did just that and she was pretty rude.
I showed her the picture no sorry no offer for a credit or refund. She said I needed to bring the cake back and it had already been 4 days because I had to wait for the manager to be in. My daughter did save the cake but her stupid roommates ate the whole thing when she told them not to.
That cake decorator ruined my daughters Mother's Day and she couldn't put a picture of the cake in her baby book because it didn't say what it was supposed to say. I didn't order a birthday cake. I ordered a Mother's Day cake. I also called 2 times to the DQ hotline and talked to Derek twice and filed a report and he said someone would get back to me and I haven't heard a word from them of course. on their site it says youguys are our No.1 priority!!! That's a Lie!!!
Dairy Queen Reviews
On May 9th I called several DQ restaurants and got no answers from any of them except this DQ on Saltzman Rd. in Portland, OR the time was 3:13pm. I ordered an ice cream cake for my pregnant daughter for Mother's Day. Pick up date was 5/11/14 10am.
I picked up the cake on Mother's Day5/11/14 it looked beautiful from the side I couldn't see the top becase it had a lot of vapor and plastic was foggy. I took it to my daughters and stuck it in the freezer since she was sick and sleeping. Anyways later that night my daughter called me and told me the cake said Happy Birthday To Be and she sent me a picture. We were both pretty upset. I tried to call but got no answer so I called Monday.
The cake was supposed to say Happy Mother To Be Day not Happy Birthday to Be Day. who in their right mind would order a happy Birthday to be cake. Anyways I called on Monday and the young man said to bring the picture on wednesday the 14th and talk to the manager, so I did just that and she was pretty rude.
I showed her the picture no sorry no offer for a credit or refund. She said I needed to bring the cake back and it had already been 4 days because I had to wait for the manager to be in. My daughter did save the cake but her stupid roommates ate the whole thing when she told them not to.
That cake decorator ruined my daughters Mother's Day and she couldn't put a picture of the cake in her baby book because it didn't say what it was supposed to say. I didn't order a birthday cake. I ordered a Mother's Day cake. I also called 2 times to the DQ hotline and talked to Derek twice and filed a report and he said someone would get back to me and I haven't heard a word from them of course. on their site it says youguys are our No.1 priority!!! That's a Lie!!!