In the age of online reviews it still amazes me when a company just plain doesn't care about their service. I was forced to use this un professional company by my home warranty company when my AC stopped working. After waiting from Monday at 4 pm to Wednesday at 7 pm and I have the emails and correspondence to prove it, to finally have someone come out to work on my dead AC after sweltering in 105-107 temps, I had Daniel show up at my door with a small bag of tools , no business card, no advertising of his company on a shirt or truck so I had no idea if he was a temp agency guy or what. First thing he told me was the filter was dirty it was 5 days old and 3 of those days the AC wasn't working. Then I needed freon and the capacitor was blown. He did not show me the blown capacitor and then told me that the freon was $58 a lb and I needed 2 lbs. He did put in the capacitor as the AC unit started blowing again. I questioned the strength of the blowing air and asked why the unit needed freon as AC is a closed system so there has to be something wrong to loose freon. No answer by the tech for that one. The air was colder for about 4 hours. He told me I would have to let it run for 24 hours to cool the 92 degree house down. Well I did and the air got warmer and the blowing got weaker and 24 hours of constant running later my house was still 86 degree. I called my warranty company and D&D to ask for a return to really fix my ac. Well I am still waiting 6 days later for D&D to honor their work. I am still in a house that is anywhere from 80-90 degrees inside. I am getting the run around from my warranty company while they try to make this company act professionally. I am at the mercy of this ridiculous company or pay another service fee on top of the $200 I have already paid out of pocket. They are required under their contract with AHS to contact me to schedule an appointment /call me back within 24 hours well I have had 6- 24 hour periods go by. Guess they are still on 4th of July break.
D & D Mechanical Inc Reviews
In the age of online reviews it still amazes me when a company just plain doesn't care about their service. I was forced to use this un professional company by my home warranty company when my AC stopped working. After waiting from Monday at 4 pm to Wednesday at 7 pm and I have the emails and correspondence to prove it, to finally have someone come out to work on my dead AC after sweltering in 105-107 temps, I had Daniel show up at my door with a small bag of tools , no business card, no advertising of his company on a shirt or truck so I had no idea if he was a temp agency guy or what. First thing he told me was the filter was dirty it was 5 days old and 3 of those days the AC wasn't working. Then I needed freon and the capacitor was blown. He did not show me the blown capacitor and then told me that the freon was $58 a lb and I needed 2 lbs. He did put in the capacitor as the AC unit started blowing again. I questioned the strength of the blowing air and asked why the unit needed freon as AC is a closed system so there has to be something wrong to loose freon. No answer by the tech for that one. The air was colder for about 4 hours. He told me I would have to let it run for 24 hours to cool the 92 degree house down. Well I did and the air got warmer and the blowing got weaker and 24 hours of constant running later my house was still 86 degree. I called my warranty company and D&D to ask for a return to really fix my ac. Well I am still waiting 6 days later for D&D to honor their work. I am still in a house that is anywhere from 80-90 degrees inside. I am getting the run around from my warranty company while they try to make this company act professionally. I am at the mercy of this ridiculous company or pay another service fee on top of the $200 I have already paid out of pocket. They are required under their contract with AHS to contact me to schedule an appointment /call me back within 24 hours well I have had 6- 24 hour periods go by. Guess they are still on 4th of July break.