I purchased a loveseat from cymax on july 3rd and three minutes later cancelled the order. I repeat, i cancelled the order three minutes after placing it. I received an automated email saying that they have to review my request and will let me know if it is granted. The store is closed during weekend hours so i had to wait till the next monday to call. I was informed by an unintelligent customer service agent that they have to wait for the manufacturer's ok to cancel the order because they might have shipped it already! I said to this moron that the order was cancelled three minutes after it was placed and they were closed anyway so thats not humanly possible. I got nowhere with him. he said they will look into it and will call me. Nobody called. I called them again same thing, but they told me the item was not shipped, and they are willing to cancel. Three days later on their site my order was still in process and money was not returned. I called again, this guy canxelled order and sent email saying that it is indeed cancelled and im getting my refund within 3-5 business days!!! Now its two weeks later and i still do not have my money back! These people are crooks and tieves and im reporting them everywhere i can!!!!!
I ordered furniture first week of Oct. It was supposed to arrive in 2 wks, however they did not bother shipping it out till more that 2 wks after I ordered it. It took about 4 wks to receive the furniture.
Most of the pieces I ordered were OK, however, one of the file cabinets had a damaged drawere slide mechanism. I have requested a replacement. It is difficult to reach the customer service, but after several calls and holding on line for >30 each time I finally reached them. They agreed to ship me the damaged part. They sent me an email confirmation with a tracking number, which supposedly was from USPS. This was a sham. I called USPS as the tracking number would not track. USPS informed me that this was not their number as claimed by cymax. I called Cymax and they could not tell me what happen to may part.
I still have not received it - almost 3 months after I placed the initial order. As a result I am unable to use the file cabinet. I called them multiple times since. Every time they ask me what part I am missing: seem not to have a very useful record of my previous call. Every time they are very polite and promise to check on this with the manufacturer. They promise to email me the updates: which they have not send. One rep even gave me his direct email to check with him personally. Another lie: he just ignored my emails.
I've asked them to take back the filing cabinet but they charge 25% restocking fee.
Second piece of furniture I ordered was a table, which on their website was photographed standing on 3 legs. They only sent me 2 legs. Needless to say the table will not stand alone. It has to be put together with another piece of furniture. They refused to send me the extra legs I have requested.
Do not order from them. They are dishonest and don't care about customers once they have your money.
Cymax Stores Reviews
I purchased a loveseat from cymax on july 3rd and three minutes later cancelled the order. I repeat, i cancelled the order three minutes after placing it. I received an automated email saying that they have to review my request and will let me know if it is granted. The store is closed during weekend hours so i had to wait till the next monday to call. I was informed by an unintelligent customer service agent that they have to wait for the manufacturer's ok to cancel the order because they might have shipped it already! I said to this moron that the order was cancelled three minutes after it was placed and they were closed anyway so thats not humanly possible. I got nowhere with him. he said they will look into it and will call me. Nobody called. I called them again same thing, but they told me the item was not shipped, and they are willing to cancel. Three days later on their site my order was still in process and money was not returned. I called again, this guy canxelled order and sent email saying that it is indeed cancelled and im getting my refund within 3-5 business days!!! Now its two weeks later and i still do not have my money back! These people are crooks and tieves and im reporting them everywhere i can!!!!!
I ordered furniture first week of Oct. It was supposed to arrive in 2 wks, however they did not bother shipping it out till more that 2 wks after I ordered it. It took about 4 wks to receive the furniture.
Most of the pieces I ordered were OK, however, one of the file cabinets had a damaged drawere slide mechanism. I have requested a replacement. It is difficult to reach the customer service, but after several calls and holding on line for >30 each time I finally reached them. They agreed to ship me the damaged part. They sent me an email confirmation with a tracking number, which supposedly was from USPS. This was a sham. I called USPS as the tracking number would not track. USPS informed me that this was not their number as claimed by cymax. I called Cymax and they could not tell me what happen to may part.
I still have not received it - almost 3 months after I placed the initial order. As a result I am unable to use the file cabinet. I called them multiple times since. Every time they ask me what part I am missing: seem not to have a very useful record of my previous call. Every time they are very polite and promise to check on this with the manufacturer. They promise to email me the updates: which they have not send. One rep even gave me his direct email to check with him personally. Another lie: he just ignored my emails.
I've asked them to take back the filing cabinet but they charge 25% restocking fee.
Second piece of furniture I ordered was a table, which on their website was photographed standing on 3 legs. They only sent me 2 legs. Needless to say the table will not stand alone. It has to be put together with another piece of furniture. They refused to send me the extra legs I have requested.
Do not order from them. They are dishonest and don't care about customers once they have your money.