This company calls no less than four times a week. They always have the same speech ready, that they have detected our Windows machines are infected with a virus and that they need us to log on and give them access and they can clean the machine and keep it running. Funny thing is we don't have Windows machines....I have repeatedly asked for their information and get Cyber Support as the company name but various names of their supervisors. Usually movie star names, or the best one was Peter Jackson...I asked them if the hobbits were coming as well. I have reported this and their number to the FBI, but who knows if they will be able to do anything since this is clearly a scam coming out of India. Do not under any circumstances give these people your information or money. Try to get as much information out of them as possible, Names, locations, phone numbers etc, and go to the FBI internet fraud site and report them.
I signed up for Cyber Support's Life Time Support on May 30, 2013. That I understand from your literature ""life time"" means only service for a period of five years. I paid Cyber Support the amount of $300 for this service. That amounts to $60 per year.
The reasons for my cancellation of Cyber Support is:
1. So many times I call Cyber Support with a problem and they say that it is not applicable to their services and tell me to go to someone else.
2. I discussed with them that I wanted to upgrade from Windows XP to Windows 7 and they said they would help me. When I called for help they said why did I do that and told me to wait until Windows XP support stopped. They were very inconsiderate of my problem. I went to a third party that is similar to their service for $49 and they straightened me out.
3. I cannot understand their technicians. They do not speak good English. That is a major problem.
I emailed them stating all of the above and asked for a refund for four years of unused service which comes to $240. They immediately phoned me and told me there would be no refund. I ask them why. They told me in a very unprofessional way that is the way it is. Saying something that the money was already spent, which I did not understand.
I just hope that by me filing this complaint it keeps someone from being rippedoff.
Cyber Support Reviews
This company calls no less than four times a week. They always have the same speech ready, that they have detected our Windows machines are infected with a virus and that they need us to log on and give them access and they can clean the machine and keep it running. Funny thing is we don't have Windows machines....I have repeatedly asked for their information and get Cyber Support as the company name but various names of their supervisors. Usually movie star names, or the best one was Peter Jackson...I asked them if the hobbits were coming as well. I have reported this and their number to the FBI, but who knows if they will be able to do anything since this is clearly a scam coming out of India. Do not under any circumstances give these people your information or money. Try to get as much information out of them as possible, Names, locations, phone numbers etc, and go to the FBI internet fraud site and report them.
I signed up for Cyber Support's Life Time Support on May 30, 2013. That I understand from your literature ""life time"" means only service for a period of five years. I paid Cyber Support the amount of $300 for this service. That amounts to $60 per year.
The reasons for my cancellation of Cyber Support is:
1. So many times I call Cyber Support with a problem and they say that it is not applicable to their services and tell me to go to someone else.
2. I discussed with them that I wanted to upgrade from Windows XP to Windows 7 and they said they would help me. When I called for help they said why did I do that and told me to wait until Windows XP support stopped. They were very inconsiderate of my problem. I went to a third party that is similar to their service for $49 and they straightened me out.
3. I cannot understand their technicians. They do not speak good English. That is a major problem.
I emailed them stating all of the above and asked for a refund for four years of unused service which comes to $240. They immediately phoned me and told me there would be no refund. I ask them why. They told me in a very unprofessional way that is the way it is. Saying something that the money was already spent, which I did not understand.
I just hope that by me filing this complaint it keeps someone from being rippedoff.