It needs to be public knowledge regarding my treatment and experience with the owner of this local business, judy wallace, of cut loose.
Appalling, shocking, are the words that come to mind. If the owners are reading this; your behavior is a disgrace to this community and how dare you call yourself a reputable local business owner.
I received a botched hair cut; and a toner-treatment that turned my hair color orange. I specifically asked for: a trim, with no layers. She chopped off 2+ inches and gave me blunt layers surrounding my entire face; nearly up to my jawline! at the end of the cut, she even said, and i quote, "it looks a little jagged Referring to the blunt cuts she put in and said were 'layers', but it will settle," ...$95 later; i called the next morning to ask politely for a refund. In the middle of trying to calmly explain myself, i was cut off mid-apology, I was so embaressed as i went to this salon on a personal recommendation) and was shouted out over the phone; was personally insulted by the owner, cussed out, told by the owner Who is the same person who cut my hair) that "i don't care about your hair or how much it will cost to fix it" and informed that i would not be receiving a refund. I was not offered a fix-service or anything else.
I filed a claim with my bank for the $95 and quickly made an appointment with another hair studio. I got my hair fixed; and spoke with my bank who urged me to try and reason with the business owner in regards to a refund.
There are two other customers who also filed a claim with their bank due to poor service and product with this business.
Upon my second phone call, almost a week or so later; i started off by apologizing Once again, i, the paying client, apologizing to this unethical and unprofessional salon owner for their mistake) and was cut off; and was told "i don't care who you are. I don't like you, i don't want to like you, and i will not be giving you a refund." profanity was used and i was once again; not allowed a word-in edgewise and she hungup the phone on me.
This local business touts themselves as 40-year paul mitchell educators; however the $95 appointment i encountered was one of the most vicious experiences i have ever had as a paying customer anywhere in the united states in dealing with any business.
This owner is seriously out of control; and i urge no one to patronize this business based on my experience. In the business world, every paying customer has a right to ask for a refund or express disdain for a poor service. To me and my own personal business work-ethic; screaming, swearing, or degrading a paying customer, regardless of how upset directly in person or over the phone is unacceptable.
I strongly urge everyone to not patronize this "local business." please look elsewhere for ethical treatment and a professional business environment with a satisfactory end-product.
Cut Loose - Lake Tahoe Hair Salon Reviews
It needs to be public knowledge regarding my treatment and experience with the owner of this local business, judy wallace, of cut loose.
Appalling, shocking, are the words that come to mind. If the owners are reading this; your behavior is a disgrace to this community and how dare you call yourself a reputable local business owner.
I received a botched hair cut; and a toner-treatment that turned my hair color orange. I specifically asked for: a trim, with no layers. She chopped off 2+ inches and gave me blunt layers surrounding my entire face; nearly up to my jawline! at the end of the cut, she even said, and i quote, "it looks a little jagged Referring to the blunt cuts she put in and said were 'layers', but it will settle," ...$95 later; i called the next morning to ask politely for a refund. In the middle of trying to calmly explain myself, i was cut off mid-apology, I was so embaressed as i went to this salon on a personal recommendation) and was shouted out over the phone; was personally insulted by the owner, cussed out, told by the owner Who is the same person who cut my hair) that "i don't care about your hair or how much it will cost to fix it" and informed that i would not be receiving a refund. I was not offered a fix-service or anything else.
I filed a claim with my bank for the $95 and quickly made an appointment with another hair studio. I got my hair fixed; and spoke with my bank who urged me to try and reason with the business owner in regards to a refund.
There are two other customers who also filed a claim with their bank due to poor service and product with this business.
Upon my second phone call, almost a week or so later; i started off by apologizing Once again, i, the paying client, apologizing to this unethical and unprofessional salon owner for their mistake) and was cut off; and was told "i don't care who you are. I don't like you, i don't want to like you, and i will not be giving you a refund." profanity was used and i was once again; not allowed a word-in edgewise and she hungup the phone on me.
This local business touts themselves as 40-year paul mitchell educators; however the $95 appointment i encountered was one of the most vicious experiences i have ever had as a paying customer anywhere in the united states in dealing with any business.
This owner is seriously out of control; and i urge no one to patronize this business based on my experience. In the business world, every paying customer has a right to ask for a refund or express disdain for a poor service. To me and my own personal business work-ethic; screaming, swearing, or degrading a paying customer, regardless of how upset directly in person or over the phone is unacceptable.
I strongly urge everyone to not patronize this "local business." please look elsewhere for ethical treatment and a professional business environment with a satisfactory end-product.