CRUNCH IP HOLDINGS, LLC


Country United States
State Aruba
City Upland
Address 380 S. Mountain Ave
Phone 909-931-0303
Website www.crunch.com/

CRUNCH IP HOLDINGS, LLC Reviews

  • Aug 8, 2015

Ilegal use of of customer checking account information

In September of 2014 I was late with a payment for my Crunch membership. I was out of the country. Normally I would

give Crunch a personal check for 3 months membership. Without any authorization or consent Crunch started debiting my

checking account each month for the membership fee. The only way Crunch could have attained access to the account

was by putting the account & routing numbers off one of my checks and entering them into their data. I'm not sure what the

legal ramifications of this behavior are but I intend to pursue it with the NY Attorney General.

  • Nov 3, 2014

Crunch Customer Service and Corporate Office is one of the worst I have ever experienced. It is a shame because the instructors are great at the Washington Avenue location in Miami Beach but I will never go back nor recommend this gym to anyone due to their non-existent customer service. Your company will gain more business and retain more customers by treating them right and with good care. I've been dealing with issues of continued billing after I had to freeze my account due to being in a car accident. In the process of trying to resolve this situation, customer service reps have hung up on me as well as my bank when they tried to call, they have cut me off, raised their voice, and refused to let me explain my situation leaving me in absolute shock. They refuse to accept any fault and after having to email their Member Service Manager, Jessie Harrington, she would only offer me one-month of free membership knowing that I can no longer workout due to medical reasons. This is not a resolution, it's a slap in the face.

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