I attempted to book a cruise for my daughter and her friends online at direct cruiseline.com. The transaction was not successfull. I got an error msg to call the company. I did not . I called the cruise line directly and booked the cruise. I received a decline credit card email from direct cruiseline.com on the same night, then a confirmation email and a reservation number. This is a shock to me because I never called them, I NEVER CALLED THEM,I called Royal Caribbean instead. I NEVER authorized the reuse of my credit card. Upon realizing I had 2 Reservations with 2 DIFFERENT AGENCIES on the same cruise, date etc I immediately called direct cruiseline.com. This was ABSOLUTELY NO HELP. It got worse. Mr William Oden (so called cruise specialist) told me I called and spoke directly with him and he made the reservation over the phone. This alledged call to Mr Oden never happened. I was charged a $35 per person cancellation fee for a reservation I never made. This is a shock to me because I never called them, I CALLED Royal Caribbean instead. I NEVER authorized the reuse of my credit card. Upon realizing I had 2 RESERVATIONS with 2 DIFFERENT agencies on the same cruise date etc I immediately called direct cruiseline.com. This was ABSOLUTELY no help. MR WILLIAN ODEN a cruise specialist told me I called him and he made the reservation over the phone with me. This alledged call to MR ODEN cruise specialist never happened.
CruiseDirect.com Reviews
I attempted to book a cruise for my daughter and her friends online at direct cruiseline.com. The transaction was not successfull. I got an error msg to call the company. I did not . I called the cruise line directly and booked the cruise. I received a decline credit card email from direct cruiseline.com on the same night, then a confirmation email and a reservation number. This is a shock to me because I never called them, I NEVER CALLED THEM,I called Royal Caribbean instead. I NEVER authorized the reuse of my credit card. Upon realizing I had 2 Reservations with 2 DIFFERENT AGENCIES on the same cruise, date etc I immediately called direct cruiseline.com. This was ABSOLUTELY NO HELP. It got worse. Mr William Oden (so called cruise specialist) told me I called and spoke directly with him and he made the reservation over the phone. This alledged call to Mr Oden never happened. I was charged a $35 per person cancellation fee for a reservation I never made. This is a shock to me because I never called them, I CALLED Royal Caribbean instead. I NEVER authorized the reuse of my credit card. Upon realizing I had 2 RESERVATIONS with 2 DIFFERENT agencies on the same cruise date etc I immediately called direct cruiseline.com. This was ABSOLUTELY no help. MR WILLIAN ODEN a cruise specialist told me I called him and he made the reservation over the phone with me. This alledged call to MR ODEN cruise specialist never happened.