I upgraded my previous flip phone I had with Cricket for around five years to a newer flip phone in September 2014. I was told by the Cricket customer service representative that AT&T had bought them out and now they are NEW and IMPROVED Cricket with 4G service and the rate plans had been reduced. Sound good, right? All I do is basic talk and some texting. The first irritation was that I was never informed that Cricket had changed over and been bought out by AT&T and that the rate plan I was on had reduced in the price. So all this past year or more, I've been paying a HIGHER rate than what the new reduced rate was. So they'd been happily charging my account each month automatically at the rate plan I had been paying for the past five years which was higher than their new rate plan. Okay, so I'm told my new rate plan is $25.00 and with my automatic pay, I get $5.00 off so my monthly plan would be $20.00 per month. Sounded good to me and it was a savings from my previous plan. I buy a different flip phone and get all upgraded and everything transferred over. I was told I was on 4G network now. So I start using my phone and notice my phone kept saying 3G on it. So I call Cricket to find out why that is and I'm told that my phone doesn't work on the 4G, it only works on the 3G! My NEW phone mind you. Then I start getting a lot of dropped calls. I rarely ever had that with my previous phone on the OLD Cricket, as they refer to it. This was a continuous reoccuring issue. Plus this new phone's battery I was having to charge every two days when my previous phone's battery would last up to five days before it needed recharging. I hadn't changed my talk amount time because it is only my Mom and I who talk on the phone. So that hadn't changed. I did research on this new phone and found out it is crap. A lot of negative reviews on the phone, its features and its battery life. A poor quality phone by LG. So I get a text from Cricket stating my bill is coming due and that $25.00 would be taken out of my account. I was like, wait a minute, I was told with my auto pay, my bill would be $20.00 a month with the $5.00 discount. So I call Cricket's customer service and they tell me that the $25.00 rate plan does not get the auto pay discount. What?! That is not what I was told at the store. So they tell me there is nothing they can do. What again????! I proceed to tell them the problems with the phone and other issues I was "inaccurately" told and was told to return to the Cricket store where I upgraded. So I did. Repeat myself to them for the sixth time. The customer rep there was cold, callous, and said there was nothing they could do. Because I didn't return the phone within 7 days, I'm stuck with it. They would not refund me or give me any sort of credit. Said they can't do it. Asked who can, I was told I had to call the 611 customer service #. Did that, they told me the same thing - nothing they can do! Seems there is no top dog who can do anything about anything! I told them I wanted my account closed and wanted nothing to do with Cricket ever again and I wanted a credit back of the $25.00 they just charged me for the next month's service. Said they couldn't do that. They shut off my service and kept my payment for the next month's service which I'm not getting now! How can they do that? I had heard AT&T had been sued because they were charging customers more than they were supposed to so now they are hiding under the guise of Cricket since they bought Cricket out and now they are NEW and supposed to be improved Cricket but instead they are lying deceitful ripping customers off stealing from them Cricket. There needs to be a lawsuit filed against them. Does anyone know who has a current suit or claim against them as I would like to join in on the action class lawsuit because they stoled from me a month's worth of service I'm not getting and a phone I paid for that is a piece of junk. Now I have no phone service at all. I am angry and this is not the way to provide a service to customers. Their customer service sucks. To tell a customer there is nothing they can do is ridiculous. The gal at the Cricket store was so cold and callous and wasn't even sorry for the poor service I received. She clearly cared less.
Cricket.com Reviews
I upgraded my previous flip phone I had with Cricket for around five years to a newer flip phone in September 2014. I was told by the Cricket customer service representative that AT&T had bought them out and now they are NEW and IMPROVED Cricket with 4G service and the rate plans had been reduced. Sound good, right? All I do is basic talk and some texting. The first irritation was that I was never informed that Cricket had changed over and been bought out by AT&T and that the rate plan I was on had reduced in the price. So all this past year or more, I've been paying a HIGHER rate than what the new reduced rate was. So they'd been happily charging my account each month automatically at the rate plan I had been paying for the past five years which was higher than their new rate plan. Okay, so I'm told my new rate plan is $25.00 and with my automatic pay, I get $5.00 off so my monthly plan would be $20.00 per month. Sounded good to me and it was a savings from my previous plan. I buy a different flip phone and get all upgraded and everything transferred over. I was told I was on 4G network now. So I start using my phone and notice my phone kept saying 3G on it. So I call Cricket to find out why that is and I'm told that my phone doesn't work on the 4G, it only works on the 3G! My NEW phone mind you. Then I start getting a lot of dropped calls. I rarely ever had that with my previous phone on the OLD Cricket, as they refer to it. This was a continuous reoccuring issue. Plus this new phone's battery I was having to charge every two days when my previous phone's battery would last up to five days before it needed recharging. I hadn't changed my talk amount time because it is only my Mom and I who talk on the phone. So that hadn't changed. I did research on this new phone and found out it is crap. A lot of negative reviews on the phone, its features and its battery life. A poor quality phone by LG. So I get a text from Cricket stating my bill is coming due and that $25.00 would be taken out of my account. I was like, wait a minute, I was told with my auto pay, my bill would be $20.00 a month with the $5.00 discount. So I call Cricket's customer service and they tell me that the $25.00 rate plan does not get the auto pay discount. What?! That is not what I was told at the store. So they tell me there is nothing they can do. What again????! I proceed to tell them the problems with the phone and other issues I was "inaccurately" told and was told to return to the Cricket store where I upgraded. So I did. Repeat myself to them for the sixth time. The customer rep there was cold, callous, and said there was nothing they could do. Because I didn't return the phone within 7 days, I'm stuck with it. They would not refund me or give me any sort of credit. Said they can't do it. Asked who can, I was told I had to call the 611 customer service #. Did that, they told me the same thing - nothing they can do! Seems there is no top dog who can do anything about anything! I told them I wanted my account closed and wanted nothing to do with Cricket ever again and I wanted a credit back of the $25.00 they just charged me for the next month's service. Said they couldn't do that. They shut off my service and kept my payment for the next month's service which I'm not getting now! How can they do that? I had heard AT&T had been sued because they were charging customers more than they were supposed to so now they are hiding under the guise of Cricket since they bought Cricket out and now they are NEW and supposed to be improved Cricket but instead they are lying deceitful ripping customers off stealing from them Cricket. There needs to be a lawsuit filed against them. Does anyone know who has a current suit or claim against them as I would like to join in on the action class lawsuit because they stoled from me a month's worth of service I'm not getting and a phone I paid for that is a piece of junk. Now I have no phone service at all. I am angry and this is not the way to provide a service to customers. Their customer service sucks. To tell a customer there is nothing they can do is ridiculous. The gal at the Cricket store was so cold and callous and wasn't even sorry for the poor service I received. She clearly cared less.
I HAVE BEEN TAKEN FOR ALL THE MONEY L PUT IN FLEX BUCKET AND THEY CAN'T FIND MY PAYMENT THEY ARE STEALING EVERYONES MONEY!