I am the president and owner of STC Soldering Training & Certification (STC, LLC) located in St Louis Park, MN. I was notified today by media company who provides our media design and marketing that Constant Contact was continuing to auto bill the corporate credit card at $55. per month for EventSpot and to keep the account open. We no longer used the account or their services.
We had discontinued using Constant Contact based on previously filed complaints with them for poor customer service and poor design services. I called today and spoke with Katie Mathews who is the Asst Manager of Billing.
I informed Katie that I wanted to terminate their services and my account due to the poor service issues identified above. The card was auto billed 5 days ago and I requested a refund credit be placed back on the card as I should not have to pay for poor service and the unused remaining portion of the billing cycle.
Katie was uncooperative, refused to refund our corporate funds, and displayed an unpleasant attitude. It became evident that this is not an individual who stands behind their services or takes corrective action over customer dissatisfaction.
I am recommending to those who read this complaint that you consider an alternate online e-mail marketing provider. There are plenty of good ones out there who provide better quality, customer service and support, and demonstrate that they truly value their customers. I would avoid Constant Contact at all cost. A real disappointment and rip off.
Do NOT trust Constant Contact! They are dishonst and provide horrible service.
We signed up with Constant contact over 3 years ago after we confirmed over the phone with one of their representives that they are ok with mailing for supplement business, and we parked the account for over 3 years paying $15 a month becuase we were in the process of colleting opt-in emails. A month ago, we were ready use Constant Contact, and then, they tell us that they don't provide email service to supplement businesses. Now, at this point we have paid over $15*12month*3year= $540 becuase we signed up based on what they told us, which is that they are ok with our supplement business. Hoever when we are actually about to use it, they then tell us bascially in so many words ""sorry, you paid us $540 for nothing. And sorry, our rep mis-led you to sign up. oops... there is no proof, and there is nothing we can do...""
We then spoke to one of their managers and ask them to pull their call recording because the proof is there, so they can hear themselves that their representive clearly mis-led us to sign up. This manager agreed promised to contact us back to set this straight, but conveniently we never heard back from him. A few days later, we got a email from their billing saying our account is terminated and no refund shall be given.
Bacially, they scammed us. And they won't or can't pull their call recording to prove they are wrong.
When choosing email/newsletter service companies, trust is paramount, you have to trust this company that they won't sell your email lists to anyone else. We regret to say, based our experience, we do NOT trust Constant Contact period. They are, simply put, either very lazy, or just untrustworthy, or both.
Constant Contact Reviews
I am the president and owner of STC Soldering Training & Certification (STC, LLC) located in St Louis Park, MN. I was notified today by media company who provides our media design and marketing that Constant Contact was continuing to auto bill the corporate credit card at $55. per month for EventSpot and to keep the account open. We no longer used the account or their services.
We had discontinued using Constant Contact based on previously filed complaints with them for poor customer service and poor design services. I called today and spoke with Katie Mathews who is the Asst Manager of Billing.
I informed Katie that I wanted to terminate their services and my account due to the poor service issues identified above. The card was auto billed 5 days ago and I requested a refund credit be placed back on the card as I should not have to pay for poor service and the unused remaining portion of the billing cycle.
Katie was uncooperative, refused to refund our corporate funds, and displayed an unpleasant attitude. It became evident that this is not an individual who stands behind their services or takes corrective action over customer dissatisfaction.
I am recommending to those who read this complaint that you consider an alternate online e-mail marketing provider. There are plenty of good ones out there who provide better quality, customer service and support, and demonstrate that they truly value their customers. I would avoid Constant Contact at all cost. A real disappointment and rip off.
Do NOT trust Constant Contact! They are dishonst and provide horrible service.
We signed up with Constant contact over 3 years ago after we confirmed over the phone with one of their representives that they are ok with mailing for supplement business, and we parked the account for over 3 years paying $15 a month becuase we were in the process of colleting opt-in emails. A month ago, we were ready use Constant Contact, and then, they tell us that they don't provide email service to supplement businesses. Now, at this point we have paid over $15*12month*3year= $540 becuase we signed up based on what they told us, which is that they are ok with our supplement business. Hoever when we are actually about to use it, they then tell us bascially in so many words ""sorry, you paid us $540 for nothing. And sorry, our rep mis-led you to sign up. oops... there is no proof, and there is nothing we can do...""
We then spoke to one of their managers and ask them to pull their call recording because the proof is there, so they can hear themselves that their representive clearly mis-led us to sign up. This manager agreed promised to contact us back to set this straight, but conveniently we never heard back from him. A few days later, we got a email from their billing saying our account is terminated and no refund shall be given.
Bacially, they scammed us. And they won't or can't pull their call recording to prove they are wrong.
When choosing email/newsletter service companies, trust is paramount, you have to trust this company that they won't sell your email lists to anyone else. We regret to say, based our experience, we do NOT trust Constant Contact period. They are, simply put, either very lazy, or just untrustworthy, or both.