This Company Is A False Advertising Scam! Do Not Fall Prey To Their False Claims or You Will Lose Hard-Earned $$$!
1. First, this company doesn't help the elderly, they only lease "the System" , or equipment that MUST be returned with a written letter of cancellation or you will continue to be billed each month along with a $350 fee for the equipment.
Reasons:
(a) I was charged and paid for 3 years of service, but it was only used for 2 years and 4 months.
(b) I am also expected to pay an additional $350 for the equipment that was actually returned and shipped via USPS by my 84 year old father but he forgot to save his tracking number as proof of shipping.
2. DO NOT trust this company or any of its dbas with your Elderly Loved Ones.
Reason: My 84 year old father was disrespected by a customer service rep for a phone call he made to try to get help with cancelling the service.
BTW: My father's phone call did not cancel the service even though this company has the phone call on record that he was agitated when trying to cancel the service and needed help with disconnecting it. ???
3. Do Not rely on this system for peace of mind that you can leave your beloved elderly alone; especially, if he or she has limited understanding of electronics other than a telephone or TV remote control.
Reason: My mother had fallen more than once while using the service and each time, she wasn't able to think clearly enough to even use the alarm system. Instead, she just simply yelled for help!
I got a call today from Connect America Medical Alert Company asking how I was doing with their equipment that I ordered last November. I told them it was still in the box it was shipped in. I had assumed that since it had never been unpacked and activated, no charges had been incurred.
Wrong. They've charged me $89.85 a quarter (Nov-Dec-Jan, Fed-Mar-Apr, May-Jun-Jul), $269.59. I said I'd like to return the equipment for a refund, as I did not feel confident in my ability to set it up. They said that if I returned it before July 1, they would refund the fee for July (one month). I requested and was denied a full refund.
It was then that I learned that this was only "leased" equipment; I thought I had purchased it (just as I purchased my cell phone; they both use communication towers). It wasn't even mine. I would not have done business if I had known this.
Continuing the conversation, I learned that "my" machine only worked within 600 feet of the house. I had talked with my salesman about taking it to California with me. What a joke. Not funny. It wouldn't even save my life at Safeway, 2 miles up the road.
So, my complaint is:
1) I was given misinformation and was not given information that I should have had.
2) I want the money back that I have spent to have a box of equipment on a table in my den that was never connected to any service and for which I do not believe I should be charged.
3) Their records would have shown that the equipment was not activated, yet it took them 8 months (while they raked in income for nothing) to check this out. The only reason I got a check-up call at all was to market an additional piece of equipment.
4) They told me flat out that "This (people not activating their equipment) happens all the time...and then they want their money back." Well, if it "happens all the time," somebody's not giving them the information they should be getting to have an honest transaction occur.
Why was I not aware of the charge? It was coming quarterly from a little-used account, the declining balance of which could be accounted for by a new premium for convalescent care insurance, and which would not overdraft. I pay better attention now.
I got this system fomy mother, and paid for the first year. In June I got a notice that I was overdrawn on my checking account due to a withdrawl for $359.40 from Connect America. I cslled and was informed that I signed for auto renewal (I never signed anything!) Then I was informed that the paperwork was sent to my mother, explaining the auto renew - and I have been told she signed it.
First, I never received anything from Connect America, and niether has my mom, stating that the year was up and they would be deducting money from my account. Second, my mother has not signed and returned any paperwork that she is aware of, and she is not signatory on my account nor does she even know the account number. I returned the equipment - the received it June 18, 2014. I enclosed a letter with all my current information and requested a refund for the annual fee and insufficient fee I was charged.
I have made several calls inquiring about my refund, which I have not received as of today, July 25th. I have dealt with rude representatives, I have been lied to several times as to where and when my refund was mailed, and today I even has a so called supervisor insinuate that I lost or misplaced the check!
So now I am told I have to wait on a stop payment and then they will re-issue me a check, but won't let me know when I can expect it, and that they won't overnight it. I am filing a complaint on Monday with the Condumer Finance Protection Bureau and am contacting thr Commissioner of Banking in MA. Keeping banking information of someone without there knowledge or consent is not only deceptive, it's fraudulent. Their actions have causes me financial burden as I live paycheck to paycheck and thry have no problem preying on the elderly and sick ~ shsme on them
Connect America Reviews
This Company Is A False Advertising Scam! Do Not Fall Prey To Their False Claims or You Will Lose Hard-Earned $$$!
1. First, this company doesn't help the elderly, they only lease "the System" , or equipment that MUST be returned with a written letter of cancellation or you will continue to be billed each month along with a $350 fee for the equipment.
Reasons:
(a) I was charged and paid for 3 years of service, but it was only used for 2 years and 4 months.
(b) I am also expected to pay an additional $350 for the equipment that was actually returned and shipped via USPS by my 84 year old father but he forgot to save his tracking number as proof of shipping.
2. DO NOT trust this company or any of its dbas with your Elderly Loved Ones.
Reason: My 84 year old father was disrespected by a customer service rep for a phone call he made to try to get help with cancelling the service.
BTW: My father's phone call did not cancel the service even though this company has the phone call on record that he was agitated when trying to cancel the service and needed help with disconnecting it. ???
3. Do Not rely on this system for peace of mind that you can leave your beloved elderly alone; especially, if he or she has limited understanding of electronics other than a telephone or TV remote control.
Reason: My mother had fallen more than once while using the service and each time, she wasn't able to think clearly enough to even use the alarm system. Instead, she just simply yelled for help!
I got a call today from Connect America Medical Alert Company asking how I was doing with their equipment that I ordered last November. I told them it was still in the box it was shipped in. I had assumed that since it had never been unpacked and activated, no charges had been incurred.
Wrong. They've charged me $89.85 a quarter (Nov-Dec-Jan, Fed-Mar-Apr, May-Jun-Jul), $269.59. I said I'd like to return the equipment for a refund, as I did not feel confident in my ability to set it up. They said that if I returned it before July 1, they would refund the fee for July (one month). I requested and was denied a full refund.
It was then that I learned that this was only "leased" equipment; I thought I had purchased it (just as I purchased my cell phone; they both use communication towers). It wasn't even mine. I would not have done business if I had known this.
Continuing the conversation, I learned that "my" machine only worked within 600 feet of the house. I had talked with my salesman about taking it to California with me. What a joke. Not funny. It wouldn't even save my life at Safeway, 2 miles up the road.
So, my complaint is:
1) I was given misinformation and was not given information that I should have had.
2) I want the money back that I have spent to have a box of equipment on a table in my den that was never connected to any service and for which I do not believe I should be charged.
3) Their records would have shown that the equipment was not activated, yet it took them 8 months (while they raked in income for nothing) to check this out. The only reason I got a check-up call at all was to market an additional piece of equipment.
4) They told me flat out that "This (people not activating their equipment) happens all the time...and then they want their money back." Well, if it "happens all the time," somebody's not giving them the information they should be getting to have an honest transaction occur.
Why was I not aware of the charge? It was coming quarterly from a little-used account, the declining balance of which could be accounted for by a new premium for convalescent care insurance, and which would not overdraft. I pay better attention now.
I got this system fomy mother, and paid for the first year. In June I got a notice that I was overdrawn on my checking account due to a withdrawl for $359.40 from Connect America. I cslled and was informed that I signed for auto renewal (I never signed anything!) Then I was informed that the paperwork was sent to my mother, explaining the auto renew - and I have been told she signed it.
First, I never received anything from Connect America, and niether has my mom, stating that the year was up and they would be deducting money from my account. Second, my mother has not signed and returned any paperwork that she is aware of, and she is not signatory on my account nor does she even know the account number. I returned the equipment - the received it June 18, 2014. I enclosed a letter with all my current information and requested a refund for the annual fee and insufficient fee I was charged.
I have made several calls inquiring about my refund, which I have not received as of today, July 25th. I have dealt with rude representatives, I have been lied to several times as to where and when my refund was mailed, and today I even has a so called supervisor insinuate that I lost or misplaced the check!
So now I am told I have to wait on a stop payment and then they will re-issue me a check, but won't let me know when I can expect it, and that they won't overnight it. I am filing a complaint on Monday with the Condumer Finance Protection Bureau and am contacting thr Commissioner of Banking in MA. Keeping banking information of someone without there knowledge or consent is not only deceptive, it's fraudulent. Their actions have causes me financial burden as I live paycheck to paycheck and thry have no problem preying on the elderly and sick ~ shsme on them