Conexis is a Health Savings Account paid for by me through my employer.
On 7/19/14 I placed a claim for a medical bill of $41.66. Conexis challenged that the medical charge did not take place during the calendar year 2014- (I couldn't prove differently - easily), so I send a Plan Repayment Check to Conexis to cover the entire $41.66 so that Conexis would remove the suspension from my account.
I mailed the Repayment Check on 9/30/14.
Conexis has repeatedly suspended my account, stating that I owe them $41.66.
I have called Conexis several (6) times between late November and 12/16/14 to resolve this issue- the issue is still unresolved, and Conexis is continuing to Deny my Medical Bill payments.
In late November, I was told that they received the plan repayment check on 10/7/14, but they were experiening issues with their system, and that the claim was or would be resolved immediately.
Conexis had not posted the repayment check or cleared this issue as of 12/12/14, so I made an additional Credit Card repayment for the $41.66 so that Conexis would un-suspend my account. This repayment posted on 12/15/14.
As of 12/26/14 this issue has yet to be resolved, as another medical bill was denied today (12/26/14) at my Cardiovascular Specialist's office visit.
Since 12/15/14 Conexis has denied 4 more claims, which cost me over $115 out of my pocket, even though my balance according to Conexis is over $172.
I have called Conexis 6 times since lat November, and have spent well over an hour on the phone with them. They keep telling me they are working on it, or that the issue is resolved- yet Conexis continues to Deny my medical payments.
Conexis has infuriated me to the point that I started yelling at the supervisor on 12/16/14- which is not good since I am currently suffering with heart issues. And they have denied my Cardiovascular Specialist's office visit copay twice since 12/19/14.
This company denies claims for no valid reason. I submitted a claim for daycare for my son, to get reimbursed from my dependent care FSA. The first time they rejected the claim for lack of documentation even though I sent the invoice and receipt. The second time I submitted the claim, with the signature of the daycare provider, and they rejected it as an ineligible expense, even though it clearly states on their own website that this is an eligible expense.
This company is such a scam. They take your money and won't give it back to you. I think they use delay tactics so they can earn interest on YOUR money. It's been several months now and I haven't seen a dime of my own contributions.
Do not use this FSA company. Their aim is to make your life as difficult as possible, and to put roadblocks up to your health dollar claims. I have struggled for MONTHS in attempts to get payments approved. keep in mind that this money is MINE, taken directly from my paycheck. And yet since Conexis controls the payments, they essentially approved or disapprove based on their own standards.
At the end of the year, they KEEP whatever money is left, meaning that it is in their interest to deny your claims. Or at the very least, make it incredibly difficult to get your money.
I get the whole IRS regulations thing; I understand. But after dealing with Conexis for a year, there's more to it than that. They are simply obstructive.
Beware. I will not be using them again. It's simply not worth it.
Conexis is a true scam. They are denying all of my claims. My claims are allowed and on the allowed list and for some reason, conexis denies them. No matter what supporting documentation I send in, they simply deny it. The deny comes so fast that I wonder if t hey even read the supporting documentation. I did call, and the impression I got for the Conexis representative is that they really arnt there to approve claims.
I am going to my HR department tomorrow to file a grief. Hopefully if enough people complain to their HR departments Conexis will lose all of their business.
At my last company I had the Benefits Planning group, which was a great company to deal with. Never had a problem submitting a claim.
Conexis Reviews
Conexis is a Health Savings Account paid for by me through my employer.
On 7/19/14 I placed a claim for a medical bill of $41.66. Conexis challenged that the medical charge did not take place during the calendar year 2014- (I couldn't prove differently - easily), so I send a Plan Repayment Check to Conexis to cover the entire $41.66 so that Conexis would remove the suspension from my account.
I mailed the Repayment Check on 9/30/14.
Conexis has repeatedly suspended my account, stating that I owe them $41.66.
I have called Conexis several (6) times between late November and 12/16/14 to resolve this issue- the issue is still unresolved, and Conexis is continuing to Deny my Medical Bill payments.
In late November, I was told that they received the plan repayment check on 10/7/14, but they were experiening issues with their system, and that the claim was or would be resolved immediately.
Conexis had not posted the repayment check or cleared this issue as of 12/12/14, so I made an additional Credit Card repayment for the $41.66 so that Conexis would un-suspend my account. This repayment posted on 12/15/14.
As of 12/26/14 this issue has yet to be resolved, as another medical bill was denied today (12/26/14) at my Cardiovascular Specialist's office visit.
Since 12/15/14 Conexis has denied 4 more claims, which cost me over $115 out of my pocket, even though my balance according to Conexis is over $172.
I have called Conexis 6 times since lat November, and have spent well over an hour on the phone with them. They keep telling me they are working on it, or that the issue is resolved- yet Conexis continues to Deny my medical payments.
Conexis has infuriated me to the point that I started yelling at the supervisor on 12/16/14- which is not good since I am currently suffering with heart issues. And they have denied my Cardiovascular Specialist's office visit copay twice since 12/19/14.
This company denies claims for no valid reason. I submitted a claim for daycare for my son, to get reimbursed from my dependent care FSA. The first time they rejected the claim for lack of documentation even though I sent the invoice and receipt. The second time I submitted the claim, with the signature of the daycare provider, and they rejected it as an ineligible expense, even though it clearly states on their own website that this is an eligible expense.
This company is such a scam. They take your money and won't give it back to you. I think they use delay tactics so they can earn interest on YOUR money. It's been several months now and I haven't seen a dime of my own contributions.
Makes me feel that FSA is not worth the hassle.
Do not use this FSA company. Their aim is to make your life as difficult as possible, and to put roadblocks up to your health dollar claims. I have struggled for MONTHS in attempts to get payments approved. keep in mind that this money is MINE, taken directly from my paycheck. And yet since Conexis controls the payments, they essentially approved or disapprove based on their own standards.
At the end of the year, they KEEP whatever money is left, meaning that it is in their interest to deny your claims. Or at the very least, make it incredibly difficult to get your money.
I get the whole IRS regulations thing; I understand. But after dealing with Conexis for a year, there's more to it than that. They are simply obstructive.
Beware. I will not be using them again. It's simply not worth it.
Conexis is a true scam. They are denying all of my claims. My claims are allowed and on the allowed list and for some reason, conexis denies them. No matter what supporting documentation I send in, they simply deny it. The deny comes so fast that I wonder if t hey even read the supporting documentation. I did call, and the impression I got for the Conexis representative is that they really arnt there to approve claims.
I am going to my HR department tomorrow to file a grief. Hopefully if enough people complain to their HR departments Conexis will lose all of their business.
At my last company I had the Benefits Planning group, which was a great company to deal with. Never had a problem submitting a claim.