Comfort Masters A/C & Appliances is easily the worst experience of my life as a consumer. I want to make sure other consumers hear about my experience, especially with their rude owner JACK. I apologize for the long story but I want to be as objective and thorough as possible because I think the facts speak for themselves. My key message to all potential customers is….. COMPLETELY AVOID Comfort Master A/C & Appliances!
To ensure I’m identifying the correct company their information is listed below:
Comfort Masters A/C & Appliances (AKA Coastal AC)
Owner: Jack (last name unknown)
Location: Houston, TX
(832) 775-6440; (832) 901-4078; (713) 568-2455
hvacmasterstx.net/
On 12/15/2013 my washing machine abruptly stopped working. My wife found Comfort Masters A/C & Appliances through Google so she called them the next day around 12:30pm to schedule a service visit. Their service technician Alfredo showed up that same day around 7:00pm. The technician spent 5 minutes diagnosing the problem and said our Main Board needed to be replaced because our machine didn’t have any power. He quoted my wife a price of $350 and told her it could be repaired the following day. My wife gave him a check for $100 so he could order the part.
The following day nobody called us to schedule the repair. The next day we didn’t receive a call so my wife called their office around 11:00am and the receptionist assured her that someone would call her back. Nobody called her back. The next morning (2 days after the repair was supposed to be completed) she had to call their offices AGAIN to get some answers. Finally, the owner of the company JACK called her back around 10am. Jack said his service technician should NOT have told us that it could be repaired the following day because that part had to be ordered from LG and it will take a week to arrive. Jack said someone would call us when the part arrives.
On 12/23/2013 we still hadn’t received a call so my wife called Jack to ask for an update. Jack told her that part hadn’t arrived yet he assured her someone would call when it arrived.
On 12/27/2013 we STILL hadn’t received a call about our part so my wife called Jack AGAIN to get an updated. Between 12/27/2013 and 1/2/2014 my wife called Jack and the Comfort Masters offices a total of 6 different times. NOBODY called her back until 1/3/2013, A FULL 17 DAYS AFTER OUR WASH WAS SUPPOSED TO BE REPAIRED!!! Jack finally called her back on 1/3/2014 and he said the part STILL HADN’T ARRIVED!!!
On 1/6/2014 my wife called their offices AGAIN and she was told that part had arrived and that the service technician could come by later that evening to fix our washer. FINALLY!!! We had prior plans that evening so we scheduled the repair for the next day. Their office told us that a technician would give us a call the following day. The following day nobody called us in the morning so finally my wife called their offices around 1:40pm. Jack called her back and said they couldn’t fix our washer because LG SENT THEM THE WRONG PART!!! UNBELEIVABLE!!! At this point I took over the discussions with Jack and he was completely unapologetic about our situation. He took no responsibility and completely blamed the error on LG. He was actually confrontational when I became irritated.
At this point, we were in so deep with this company that against my better judgment I agreed to let Jack order us another part. IT HAD BEEN 21 DAYS SINCE OUR WASHER WAS ORIGINALLY SUPPOSED TO BE REPAIRED!
Anyways, after several more weeks of calling for updates I finally spoke to Jack on 1/7/2014. Jack sounded inconvenienced by my call and he said the part hadn’t arrived. I asked Jack if he could track the package and give more a detailed update on when it was going to arrive and when my washer would be fixed. He responded by saying that “LG doesn’t allow their vendors to track packages”. I think Jack realized this wasn’t going to fly so he said he would give me a call right back. Jack called me back a few minutes later and said the package was in Dallas and would arrive on Friday. He would have his technician at my house on Friday or first thing Monday.
We didn’t receive a call on Friday. We still didn’t receive a call on Monday. Finally, on Tuesday I had to call Jack and his explanation was utterly shocking….. Jack told me that they just found out from LG “THAT THEY NO LONGER MAKE MAIN BOARDS FOR MY WASHER”. Huh? I thought it was in Dallas? I thought you were sent the wrong part? Understandably, I was very angry and I let Jack hear about it. Since I was told he couldn’t repair my washer (BTW - which was purchased in 2011) I asked him to refund my $100 deposit. Jack said he would refund my money but that he was going to charge me a service fee of $70!!!! Needless to say I was completely dumbfounded….
After our conversation ended abruptly Jack called me back a few minutes later and said that he had talked to his parts supplier and that they had another version of the main board that would work with my washer and it could be picked up at their warehouse. I had waited 29 days for a part that was in-stock at their warehouse but getting my washer repaired was still great news! He agreed to have a technician pick up the part and fix my washer the following day on 1/15/2014.
The technician showed up at my house at 7:00pm. After about 30 minutes he called me into my laundry room and said that when my main board blew out it also blew out my electrical outlet. When he plugged my washed into another outlet it was working fine. I asked him if he had already installed the new main board and he said he did. I asked him to put in the old main board just to confirm that the electrical outlet wasn’t the problem all along. He agreed and then he stepped out of my utility room to make a phone call. Given my very negative experience with this company thus far, I decided to take a closer look at the “old” main board. It clearly had a manufacturer date on one of the circuits that was “6-15-2013”…. My washer was purchased in October 2011 so there’s no way this was my old main board! I took a picture of the “old” main board while he was out of the room and then let him install it. He eventually called me back into the room to show me that the washer wouldn’t work with the “old” main board. At this point I’m suspicious that he just didn’t install it correctly on purpose so I asked to see the “new” main board. Guess what??? IT STILL HAS THE MANUFACTURER DATE OF 6-15-2013!! NOW I KNOW HE’S TYRING TO RIP ME OFF.
I desperately wanted to get my washer fixed so I let him go ahead and switch out my electrical outlets and get the washer working. Once the washer was working I asked to see the “old” main board again. At this point I confronted him about the “6-15-2013” manufacturer date. He was speechless. At this point he had to stick with his original story so he insisted that a new main board was installed but the evidence was right in front of him. I told him that I took a picture of what he said was the “old” board and inspected the “new” board and they had the exact same manufacturer date, 6-15-2013. He basically shrugged his shoulders and said he “didn’t know”. I left the room.
I walked back into the laundry room about 5 minutes later and he was on the phone with his boss. My timing was perfect because I heard him say “you can return it”. I immediately said “return what? Are you talking about returning that part?” The technician immediately hung up the phone. His boss called him back but he didn’t answer. I asked him why he hung up and he said the call was disconnected. At this point the technician walked out of my house and went to his car to use the phone. I grabbed his tools, clip board, and the main board and put it all out on my front porch. I walked half way over to his car and told that his stuff was on my porch and that he needed to get off my property immediately. He didn’t argue, he got his stuff and left.
Since this incident I’ve traded several text messages with the owner Jack. Jack is absolutely delusional and he continues to take no responsibility for his company dishonest behavior. He refuses to refund my $100 deposit and claims I still owe him for repairs but for some reason he refuses to send me an itemized invoice…. I wonder why???
Comfort Masters Reviews
THIS COMPANY IS DISHONEST AND UNPROFESSIONAL!!!
Comfort Masters A/C & Appliances is easily the worst experience of my life as a consumer. I want to make sure other consumers hear about my experience, especially with their rude owner JACK. I apologize for the long story but I want to be as objective and thorough as possible because I think the facts speak for themselves. My key message to all potential customers is….. COMPLETELY AVOID Comfort Master A/C & Appliances!
To ensure I’m identifying the correct company their information is listed below:
Comfort Masters A/C & Appliances (AKA Coastal AC)
Owner: Jack (last name unknown)
Location: Houston, TX
(832) 775-6440; (832) 901-4078; (713) 568-2455
hvacmasterstx.net/
On 12/15/2013 my washing machine abruptly stopped working. My wife found Comfort Masters A/C & Appliances through Google so she called them the next day around 12:30pm to schedule a service visit. Their service technician Alfredo showed up that same day around 7:00pm. The technician spent 5 minutes diagnosing the problem and said our Main Board needed to be replaced because our machine didn’t have any power. He quoted my wife a price of $350 and told her it could be repaired the following day. My wife gave him a check for $100 so he could order the part.
The following day nobody called us to schedule the repair. The next day we didn’t receive a call so my wife called their office around 11:00am and the receptionist assured her that someone would call her back. Nobody called her back. The next morning (2 days after the repair was supposed to be completed) she had to call their offices AGAIN to get some answers. Finally, the owner of the company JACK called her back around 10am. Jack said his service technician should NOT have told us that it could be repaired the following day because that part had to be ordered from LG and it will take a week to arrive. Jack said someone would call us when the part arrives.
On 12/23/2013 we still hadn’t received a call so my wife called Jack to ask for an update. Jack told her that part hadn’t arrived yet he assured her someone would call when it arrived.
On 12/27/2013 we STILL hadn’t received a call about our part so my wife called Jack AGAIN to get an updated. Between 12/27/2013 and 1/2/2014 my wife called Jack and the Comfort Masters offices a total of 6 different times. NOBODY called her back until 1/3/2013, A FULL 17 DAYS AFTER OUR WASH WAS SUPPOSED TO BE REPAIRED!!! Jack finally called her back on 1/3/2014 and he said the part STILL HADN’T ARRIVED!!!
On 1/6/2014 my wife called their offices AGAIN and she was told that part had arrived and that the service technician could come by later that evening to fix our washer. FINALLY!!! We had prior plans that evening so we scheduled the repair for the next day. Their office told us that a technician would give us a call the following day. The following day nobody called us in the morning so finally my wife called their offices around 1:40pm. Jack called her back and said they couldn’t fix our washer because LG SENT THEM THE WRONG PART!!! UNBELEIVABLE!!! At this point I took over the discussions with Jack and he was completely unapologetic about our situation. He took no responsibility and completely blamed the error on LG. He was actually confrontational when I became irritated.
At this point, we were in so deep with this company that against my better judgment I agreed to let Jack order us another part. IT HAD BEEN 21 DAYS SINCE OUR WASHER WAS ORIGINALLY SUPPOSED TO BE REPAIRED!
Anyways, after several more weeks of calling for updates I finally spoke to Jack on 1/7/2014. Jack sounded inconvenienced by my call and he said the part hadn’t arrived. I asked Jack if he could track the package and give more a detailed update on when it was going to arrive and when my washer would be fixed. He responded by saying that “LG doesn’t allow their vendors to track packages”. I think Jack realized this wasn’t going to fly so he said he would give me a call right back. Jack called me back a few minutes later and said the package was in Dallas and would arrive on Friday. He would have his technician at my house on Friday or first thing Monday.
We didn’t receive a call on Friday. We still didn’t receive a call on Monday. Finally, on Tuesday I had to call Jack and his explanation was utterly shocking….. Jack told me that they just found out from LG “THAT THEY NO LONGER MAKE MAIN BOARDS FOR MY WASHER”. Huh? I thought it was in Dallas? I thought you were sent the wrong part? Understandably, I was very angry and I let Jack hear about it. Since I was told he couldn’t repair my washer (BTW - which was purchased in 2011) I asked him to refund my $100 deposit. Jack said he would refund my money but that he was going to charge me a service fee of $70!!!! Needless to say I was completely dumbfounded….
After our conversation ended abruptly Jack called me back a few minutes later and said that he had talked to his parts supplier and that they had another version of the main board that would work with my washer and it could be picked up at their warehouse. I had waited 29 days for a part that was in-stock at their warehouse but getting my washer repaired was still great news! He agreed to have a technician pick up the part and fix my washer the following day on 1/15/2014.
The technician showed up at my house at 7:00pm. After about 30 minutes he called me into my laundry room and said that when my main board blew out it also blew out my electrical outlet. When he plugged my washed into another outlet it was working fine. I asked him if he had already installed the new main board and he said he did. I asked him to put in the old main board just to confirm that the electrical outlet wasn’t the problem all along. He agreed and then he stepped out of my utility room to make a phone call. Given my very negative experience with this company thus far, I decided to take a closer look at the “old” main board. It clearly had a manufacturer date on one of the circuits that was “6-15-2013”…. My washer was purchased in October 2011 so there’s no way this was my old main board! I took a picture of the “old” main board while he was out of the room and then let him install it. He eventually called me back into the room to show me that the washer wouldn’t work with the “old” main board. At this point I’m suspicious that he just didn’t install it correctly on purpose so I asked to see the “new” main board. Guess what??? IT STILL HAS THE MANUFACTURER DATE OF 6-15-2013!! NOW I KNOW HE’S TYRING TO RIP ME OFF.
I desperately wanted to get my washer fixed so I let him go ahead and switch out my electrical outlets and get the washer working. Once the washer was working I asked to see the “old” main board again. At this point I confronted him about the “6-15-2013” manufacturer date. He was speechless. At this point he had to stick with his original story so he insisted that a new main board was installed but the evidence was right in front of him. I told him that I took a picture of what he said was the “old” board and inspected the “new” board and they had the exact same manufacturer date, 6-15-2013. He basically shrugged his shoulders and said he “didn’t know”. I left the room.
I walked back into the laundry room about 5 minutes later and he was on the phone with his boss. My timing was perfect because I heard him say “you can return it”. I immediately said “return what? Are you talking about returning that part?” The technician immediately hung up the phone. His boss called him back but he didn’t answer. I asked him why he hung up and he said the call was disconnected. At this point the technician walked out of my house and went to his car to use the phone. I grabbed his tools, clip board, and the main board and put it all out on my front porch. I walked half way over to his car and told that his stuff was on my porch and that he needed to get off my property immediately. He didn’t argue, he got his stuff and left.
Since this incident I’ve traded several text messages with the owner Jack. Jack is absolutely delusional and he continues to take no responsibility for his company dishonest behavior. He refuses to refund my $100 deposit and claims I still owe him for repairs but for some reason he refuses to send me an itemized invoice…. I wonder why???