On April 28th, 2015, comcast had there subcontractors install services at my newly bought home and the worker was drilling to the outside from my basement and hit the main electrical wire and damage my siding which is over 30 yrs old. To this day im still waiting for compensation and from what im hearing there insurance company is only replacing one side of my home that i just bought in june. My home will be mismatched and i cant affthe rest of the siding. Comcast hasnt even called us to apologize or see whats going on with there subcontractors. I wish someone would take full responsibility for ruining my newly bought home and pay for all the siding.
I order internet essentials about a month ago call to see when they was going to send the equpiment. I notice also after speaking with a rep that he didn't even get my last name right, then they tell me the I had to an id verify who I am. I asked to speak to a supervisior and was denied they don't have an address but a P.O. box this is a ripoff really sick of comcast ripping off people that trying to help their children better themselves.
For the past several months, I am allocating $54.95/ month for internet service. Using XFINITY Wifi's infamous hot spot, I thought I found a lifelong partner in internet access. Unfortunatley, XFINITY has not fulfilled its ethical service of providing interent, following the purchase of their product. For example, when I attempt to access this supposed hot spot, my computer does not detect an IP address or a gateway. Furthermore, when I call their company to inquire for information, customer service is incompetent. Now, I am being raped of $54.95/ month. However, I have no access to high-speed internet. The only thing high-speed about our current relationship is how quickly they deduct money from my bank account. This company is unethical and evil. My hope is to reach people about my experience, and how this affects everybody, who perilously signs up for XFINITY and Comcast service. Thank you for reading.
My mother, which I help out at times since she’s 87 years old, has had Infinity for a few years with TV, phone and Internet. Her modem started having trouble so I took it in to Infinity to exchange. The person at the counter said she could save money each month by switching to a new bundle, adding security. I told the lady we didn’t need security but she said it’d be worth it so she could lower the monthly bill from $192 to $153. There would only be an installation fee of $16.50 for 6 months. Sounded good and my mother had the security added, thinking now her bill would be around $170 a month for six months and then down to $153 a month. Her first bill came and it is $314.17. That’s way higher, and she never used the security system and didn’t want it. She didn’t cancel the security system before 30 days because she’d no idea her bill would be higher than they originally told her in the Infinity office. Now they want $1000 + to cancel the security system that she didn’t need in the first place, plus she has installation fees and a higher monthly bill than before! They definitely tricked her into something she doesn’t need. She has never used the security and never will. So we’ll end up paying $1000 plus for absolutely nothing. Comcast was very dishonest on this matter. What an awful company! Sounds like elder abuse to me. I’ve called several times to Comcast plus gone to their office several times and I get various excuses. I’ve had various responses from, we can take off the security if you sign for a new package, to it’ll cost you $250 to cancel, or cost you $600 or the last one said $1000 plus. They’ve offered me Spanish packages instead (I don’t speak Spanish) and all say my mother is just stuck with the security because she signed. The installer told her she could cancel within 30 days with no penalty, but of course the first bill, charging way more than they originally told her, didn’t come tell after 30 days so we didn’t know we should cancel before the bill came. Sounds like a scam to me. This company is so awful I'll probably just pay the outrageous fee to cancel and never deal with them again. They clearly are taking advantage of an 87 year old that trusted what they said.
I purchased Comcast Xfinity with their Triple play in January 2015. So they send out their guy to set up the Xfinity modem box with Wi Fi. The guy gave me the most expensive box instead of the cheaper cable one that I had requested. So instead of me paying $129.00 they are charging me $250.07 a month. So I inquired to them and they sent out the correct Xfinity modem Wi Fi box in the mail and I changed the hook up then called them to activate it and sent back the expensive one back with their pre-paid label. Now I'm still getting billed for the expensive one for four months for $250.00 instead of $129.00 for the one I asked for in the first place. This is the third time I called them up about the over-charge and Comcast tells me that no one had closed the case with the expensive box. They told me the case will finally be closed two months a go with in 24 hours and now 2 months have gone buy so I'm being ripped off every month. Comcast keeps telling that they will figure out all charges and credits to me since January. Today they told me that they will call me at 12:30 PM to finally settle to change the billing and give me a four month credit and send out a guy to check my box to see if it is the correct one on today April 30, 2015 and the women never back call so far and the person to come to my apartment still has not showed up. Another place that has the Triple Play has at a start special of $71.00 a month so Comcast may be losing me soon.
Comcast Xfinity Comcast Service I purchased Comcast Xfinity with their Triple play in January 2015. So they send out their guy to set up the Xfinity modem box with Wi Fi. The guy gave me the most expensive box instead of the cheaper cable one that I had requested. So instead of me paying $129.00 they are charging me $250.07 a month. So I inquired to them and they sent out the correct Xfinity modem Wi Fi box in the mail and I changed the hook up then called them to activate it and sent back the expensive one back with their pre-paid label. Now I'm still getting billed for the expensive one for four months for $250.00 instead of $129.00 for the one I asked for in the first place. This is the third time I called them up about the over-charge and Comcast tells me that no one had closed the case with the expensive box. They told me the case will finally be closed two months a go with in 24 hours and now 2 months have gone buy so I'm being ripped off every month. Comcast keeps telling that they will figure out all charges and credits to me since January. Today they told me that they will call me at 12:30 PM to finally settle to change the billing and give me a four month credit and send out a guy to check my box to see if it is the correct one on today April 30, 2015 and the women never back call so far and the person to come to my apartment still has not showed up. Another place that has the Triple Play has at a start special of $71.00 a month so Comcast may be losing me soon. Union New Jersey
I have been dealing with Comcast Cable for over a year. My bill kept going up-up-up with no notice from comcast. Now they are over charging me for economy service. I thought this is the service I had from the begining. If not I should have gotten a notice from them.
I am diabled on a fixed income. I feel they are doing this to others.
We have been Comcast customers for several years. Last year Comcast installed the new xfinity platform in my home. They also offered me a 1 year promotion for their home security service. We have not had 1 straight month of continuous working service in over 1 year. I called to cancel Xfinity Home Security and they said I had a 3 year contract and it would cost $900.00 to do so. Just last week I had 4 police vehicles in front of my home for a false panic call to the station. On top of this the panic call suposedly came in the the station over 1 hour prior. I am pretty sure if I needed help I would have been dead by the time Comcast and my local police responded. Now I am fighting to not pay a fee to have a false panic call.
The comcast security touch screen was not working properly and had not been since December 2014. Since that time I have had 6 comcast employees or contractors in my home. The last one was so intoxicated on what I do not know but I am acutally fearful to have them in my home. Things have gone missing when they are here so I follow them from room to room. I had been told by one of their contract employees they are paid for every item they touch so If they use a screw driver to mess with a monitor or sensor they are paid. On average they are in my home 1 hour, but most times they spend 3-6 hours in my home. Often times sitting on my sofa making calls to comcast for approval on things they are doing. I had one guy sit on my couch watching a game. Another one disconnected every thing the previous tech did. One uninstalled my thermostat and put a new one in, Now I cannot control the heat from the thermostat, app, or touchscreen. Our cable tv goes on and off constantly. We had a tech come out to install a walll outlet. He too was either hung over or on something. He put a black cable on the side of our house for this outlet. The cable was like a wave line, he left tools in the dirt where he installed the line. We were told the tech would run the line under the house, it took 3 weeks to get the appointment. When the tech showed up he said "oh no I don't do that but you can reschedule with the department that does.
Each time and it's on average 4 times per month a tech is here, they remove what the last tech did and we have a whole other set of worse issues. We are so unsure of the security system we are afraid to use it.
Comcast is absolutely the worst company I have ever dealt with. Allowing people in our home that don't have a clue what they are doing is awful. I was on the phone with them again today about our internet. They transferred me to the Internet Specialist department. The female who answered did not know what a server was and she was not sure how to configure my printer with the wi-fi. She did give me a phone number to the manufacture of my printer, when I called it, guess what it was the wrong number.
We pay over 280.00 monthly. Our service never works for more than 1 day straight. This cannot be what our consumer protection agencies see as good business.
I got ripped off by Comcast for technichian "trouble call" for $60.00
I had problem with my internet and called tech support, they resent signal but it didnt help. After that they offered to send a technician, but NEVER warned it is going to be charge for that! Technician came, and said everything is fine, never did anything. And in my bill I get charge for that!
I would NEVER EVER agreed o call out technician for $60.00
COMCAST IS FRAUD!
Shame on you big company for ripping off your clients...
I have been with Comcast for over 5 years out of neccessity. No other company serviced our area until we moved recently. I have had nothing but abusive and brusque resentatives give me the run around everytime I call for support.
It took 4 years(!!!!), seriously, to get them to add me to the account. It was set up in my husbands name and he called in 2011 to add me so that I could handle it all(he has less time to do so). I have called a handful of times since for one reason or another and I would always get a rude person telling me they can't talk to me at all. They have hung up on me, called me names, refused to acknowledge me and so on. My husband called two more times since 2001 to add me to the account, and as of earlier today they still said I was not added to the account and would not talk to me. I finally got one person to say the notes said he added me on the account back in 2011(duh) and then continued to talk to me in a very abrasive manner.
This company also charges account holders for things that just seem made up. In August of 2011 I had a representative try to charge me 14.99 to continue talking to me. I hung up the phone and the charge was on my bill the next month.
They have also put charges on our bill like extra charges for routers we did not order or receive. It cost upwards of $100 to move our account over to the new address. No one even came out to set it up, we had to do it. Which was fine but I did not want to be charged. No one even let us know the there was going to be a charge. It was like they were trying to slip it by. They are scandalous and deceitful.
I have not once talked to a reasonable or understanding individual since my time with Comcast. I have never heard one sincere apology. I get off the phone or walk out of the service center door feeling betrayed and taken advantage of. Bad customer service is one thing. This is just exploitation and unacceptable.
I would not recommend anyone go near this abhorent and damaging company. Internet and cable just is not worth it. I am usually a very cordial and calm individual but I will be in consistant pursuit of getting the truth to people about this company.
I was wanting to get my morgage becase I had retired and I wanted to lower my payments. I had to borrow mother it was 1700.00 and I sent the money to him and he started to work on my request. We talk about every two weeks and then I never heard from him. This was quilt a while that I had not heard from him. I left message for him to call me and he never heard from him.. Then I tried like every day to get a hole of him and Nothing happend and a couple of weeks I got a disconnect when I diale the number and I got a disconnect.
I entered into a 2 year contract with Comcast for the Xfinity X1 triple play package in September 2014. I've had several billing issues with this firm since that time. They have resolved most of them except for the most recent.
On December 22, 2014, I paid my January bill and noticed that a $100 "WinBack" credit was applied to my bill, which left a balance of $39.85. On January 16, 2015, I paid for my February bill, which had a separate $100 "DSR" credit applied to my bill. This left a balance of $43.62 on my bill, which I paid. I recently checked my March bill and discovered that there was a $100 fee added to my bill totaling $243.62 due on March 9, 2015.
I contacted Comcast's Customer number two weeks ago and spoke to a CSR and their Supervisor to learn the following. Comcast's accounting department made an accounting error on my bill, they retracted one of the $100 credits and added $100 to my March bill, had no intentions of ever communicating this to me, apologized and told me that I must pay for their accounting mistake.
I researched the January and February bills to learn that Comcast revised the January bill to show that I received the (2) $100 credits in the January bill, which was not what the original bill showed. The Customer Service Supervisor stated that they put a request for someone to contact me from the Accounting department. Two weeks later, I heard nothing.
I went onto Twitter and tweeted on the ComcastCares handle on February 14th. A Comcast Social Media rep contacted me finally on February 25th. After direct messaging with the Social Media rep, Sean, for an hour on March 1st, they finally said that they will credit my March bill back the $100. Sean explained that the change should take effect within a few hours and that was at 8:30am this morning. It is now 3:30pm, over 7 hours later.
Comcast tends to delay response and I refuse the sit back and idly watch the hours, days tick away again. I have the following concerns. Why does Comcast think they have the right to revise customer bills after the bill has been paid? What gives Comcast the right to offer (2) $100 discount, claim of one which was a "billing error", apologize for the error, provide no notice or due process and increase the March bill?
This is a bait and switch. If the company offers a discount one month and then retracts the offer the following month, how is this legal? This is billing under false pretenses and fraudulent at the very least. Comcast made the billing mistake, they should honor the credit and not punish the customer. They failed to make any attempt/effort to explain what occurred. In addition, Comcast will tell you that they will contact you and correct the bill, but nothing happens. I need action. Thank you for your time.
I pay my Comcast bill each month by phone, using my debit card they have on file. At some point -- without my initiation -- Comcast took it upon themselves to put me on "Autopay," and took my late payment -- plus the bill for the upcoming month for a total of $309.94 -- out of my checking account without my authorization, putting me in an overdraft situation. I have made numerous calls to Comcast (I lost count after the first ten) to confront the fact they stole money from my checking account, and their typical response was that I need to take it up with my bank. My bank tells me I have to deal with Comcast. It seems that Comcast feels that because of their size, they are immune from prosecution for committing a criminal act. If I'm not mistaken, theft is a criminal offense. I think it's time that we work in numbers to defeat this company, and it's unethical -- and illegal practices.
I have been with Comcast for 15 years and no one could tell me that Comcast was a bad company. It surprised me when I called to pay my bill that was a total of $326.00. First, when I spoke with the rep. she stated that my account was $326.00 past due WITH an attitude and the correct amount that was past due was $48.00. When I stated that I was going to pay $300 and pay the rest later she became even more condescending and tried to set up the remaining "$26.00". I wouldn't have mind but her attitude was so ugly that I asked her if only paying $300 was a problem. She ignored my question and said "What's the card number?"
And the attitude goes on.. I gave my payment information but as soon as I got off the phone my internet turns off when I tried to call back on my house phone, my phone would not work. I called on my cell phone to have my service discontinued set for the 15th of February because I needed to finish some business. After I set up the discontinue service, I continued to have issues with my internet service, when I call today February 9, 2015 to have the voice service reset the internet, it stated it could not reset. I was connected to tech support and the customer rep was very rude and stated that my service was already disconnected. I asked her, "So I paid up to the 15th and Comcast had already disconnected my service?."
I hung up with the rude tech rep and called the regular number to speak with a manager and the next rep took my information and told me a manager would get back with me. A manager never returned my call. Then the internet turned back on. I was paying Comcast almost $300 a month and was not under contract. I thought and told everyone Comcast was the best. I was a loyal customer. Now I look foolish to my neighbors and friends.
I decided not to continue my services til 2/15/2015 and I had to call sales to have my service discontinued for 2/10/2015 (the sales rep was very polite until I told him the reason for my call. I was not rude to him, he did nothing to me but he represented the same disposition) because I could no longer get through on my home phone nor my cell phone with current customer prompts. I do not like giving reviews or complaints but I want others to know my experience and from my experience not to sign a contract with a company whose business ethics and integrity is displayed in their customer representatives. NO business of service will survive a long-term competitive advantage with poor customer service. This is how innovation is created by wanting something better.
So Comcast approved me for service after serval years of not having them. I had to term the service for a hardship and I know I had a balance. So when they called me to confirm they say they can not start the service until the back bill is paid. I say no problem I knew I had a small balance like 180. NO!!! they tell me $500 WTF!!!
Who are they kidding no service for about 3 years and you are trying to get me for almost 3 times the bill!!! There is no way I would pay that, now they lose a person who was more then willing to start service and pay $100 a month what kind of since does that make!!!
I work for a company that is just as big as theey are and they don't even do that for past due bills. The customer service agents are so robotic and lack personal skills and so not willing to listen to you. No wonder they are getting bad press at Comcast for their customer service. I rather just go to a competitor but can't because of where the property sits. This is crazy all I want is cable and internet in my house so my son can do his class work. Comcast is a joke heartless and just plan wrong!!!!
This is the condensed version as it would take hours to write all details. it has now been 4 months since I moved and was told I would have free installation, this after finally calling Comcast to cancel!! I was sooooo excited to finally be done with the worst customer service in the world! No more rude CSR's who can barely speak English, no more ridiculously high cable/internet bills.. Done! Or so I thought..... I totally fell for the lies about free installation and a "great monthly rate and to top it off, free land line she was "throwing in for fneed to say to keep customers from canceling. so of course.. the first bill had the installation charge not to mention an addit I was told after numerous and I do mean numerous calls that I would be credited even though they could see no notes of me being told that I would get a free installation and it's not something they normally do. I said well why ïdon't they just listen to the "recording"? That would resolve everything! They said they gave to put in a ticket.. Ok well do it!
When I called Wednesday December 24th because my service was disconnected! (oh yes, in the muddle of this dispute they had the audacity to disconnect my service and I had to pay $300! To get my service restored) I was told they now see a "note" from the 14th that a credit is being issued but they couldn't tell me for how much or what the credit was for exactly? What???
I have followed other exhausted, infuriated customers and have written a letter to Tom Karinshak, Senior Vice President of Customer Experience at Comcast - Who encourages customers with issues to write so do it! - you can find his email address at the bottom of the "contact us" page on Comcast.com - If he really does exist, he must be an extremely busy guy just reading complaint letters alone! Absolutely ridiculous. I am kicking myself for staying with this horrible company! But I will not give up like they want me to. It's just not right to tell people things just to keep a customer and then not stand by your word! Way to do business Comcast... You should be ashamed! Maybe Tom will do something to turn the worst customer service departments in business today around? I won't hold my breath! But I will keep pursuing my refund on every web site I can find! Trust and believe that Comcast!!
I was always a month behind on my bill and would get a notice to pay by a certain date to avoid shutoff and I would pay by that date. In October of 2014 they told me I needed to pay $400 to keep services on. I paid it. They then said I was still passed due $140.
i just gave them $265 on January 2015 and they say I still have a balance due of $286 ?? Where are they coming up with these numbers. That would be a total of $551 in 3 months and I'm only supposed to be paying $126 a month.
When I question them they twist the numbers and debate me. I feel like they keep adding in an extra month. Also when I make a payment with a representative they refuse to give me a confirmation number. Strange ??
Comcast has been giving me poor services for years with my cable high speed internet and equiptment with outages and connection problem every time i call them to report a service interuption .I'm getting charged with severioce call when the problem is out side of my residence and these tech dont know what they are doing they keep lieing and saying that the problem is inside when it the oppset of .I'm sick of there huge bills for problems i'm not responcable for i depend on my service and tired of it always going out and fighting with customer service agents .About not getting my bills on time i'm getting charge for two months of service and them chaging me past due amounts with additional charges .
I'm a senoir citizen and comcast is ripping me off big time ive had my fill comcast is the biggest rippoff the techs admitted that the problem were outside related I feel i'm due some justice here.... and they slapped me with a $500.00 bill and shut my service off when i was suppoes to get credit for 5 weeks of no service .And i feel i'm intitled to more than five weeks of bad service when this has been going on for years and they wont cancel my services when i requested it they hung up the phone on me they are the worst....
I spoke to a Comcast Rep about upgrading to the new X1 system, and was assured that if I switched over, that I would not be charged the 'Technician' fee. I get my bill this month, and it was included in my bill. I called their billing dept and was told that 'no-one' is authorized to offer the Tech fee waiver at Comcast, and that they cannot do anything to take that fee off.
Well, how is it that I read about this 'rip-off' in so many forums, and postings - that customers are being told that they will have the Tech fee waived, only to find out that they are being billed for it. That is classic bait and switch. How does Comcast get away with this?
When speaking to a Sales representative over the phone it was quoted around $135 a month for cableTV and Internet. It was agreed that no installation fees would be charged and be waived since this was a new acct and apt was already prewired, plus most companies like Directv, Uverse and dish network dont charge full installs up to 3 TVs. ( I know this because I woked for Cablevison for 5 years and I am an AT&T employee and unfortunately, my community is not uverse ready). Sales person said that their "X1 platform" had to be "professionally installed" and after consulting with his superior giving the okey to override such fees. Problem 1: earliest installation date was almost 7 days!!.. I was not going to live without Internet since my works from home. So the sales guy offered to send me a self install modem to ateast have the Internet until my TV service gets install.
Problem 2: After install I get a bill for $90 internet and self install kit charge of $29.95 so I got billled installing my service. Problem 3: a "contractor installer" that did not look any "professional" installed my X1 platform.... What did He do?... Absolutely nothing.... Since I hade everything ready for instal... He only entered my acct and my phone number on the screen of the 3 receivers, something that my 10 year old son could have done. Problem 4: I just received my bill today of $348. Charging me $99.98 for the x1 install $39.95 for the "professional install" $16 for 2 modems. $20 for 1 product install. I understand the rest is partial monthy bill and 1 full month in advance.
I contacted comcast about my bill they quoted me a bill for $143.00 a month and they have been charging me well over that.trying to make as if im behind and I know im not. So for this month they have chargeme $317 so far and are looking for 203 by the 17th of this month.I don't think it is right. Can you all please do something about thismatter
Unfortunately, I had to close my business after 3.5 years. We used Comcast phone and internet for at least 3 of those years. When I called to cancel my account I learned that there is a 60 day cancellation term of which I was unaware.
Originally I switched from Verizon to Comcast because of better rates. I also use Comcast for my residential service. I am not looking to switch carriers, I am looking to cancel because I have been unsuccessful in taking home a steady paycheck.
There is a new business taking over my space but not until April of 2015. Comcast recommended that I get in touch with the new owners to see if they would take responsiblility of my account which would cost them $130+ in order to waive a $299 installation fee in April. I told them that it would not make sense for them to do that and they told them I would be responsible for 2 more months of charges ($260+).
Due to the closure of my business, I had to transfer my Gas and Electric bill Account and I was able to do that with no problem. These 2 Utility companies base their charges on usage. Comcast doesn't. They base it on the minimum monthly fee no matter what. The new tenants could take the account over but they don't need to use it fully for 5 months. Why can't Comcast charge a temporary disconnect fee. NO, they want all their money. Greed reels its ugly head once again!
What ever you do dont use Comcast. They will fraudentally bill you and never answer a straight forward answer as to why. You will be transferred to an overseas call center and you will only get broken English nonsence
We were surprised to get the bill from them. Since we have been here we have only used 2 TV Cable services and Comcast is Not one of them. They said we owed $741.37 and would settle for $518.96. Guess thats how they stay in business is ripping of customers and non-customers. Will not pay something I do not owe.
I signed up with comcast they charged me a fifty dollar fee for service I never had in my name then took almost a month to send my box after the box was delivered it took almost two weeks for them to install it after the instalation I get an outstanding bill of $134 dollars I try to transfer my services to my new address the rep I spoke with on the phone told me it was processed I never recieved my cable at the new address so I called in to see why and another rep told me she couldnt transfer it until I make a payment of $84.84 cent I feel like I am being ripped off I will never deal with comcast again.
After continual increases in the monthly contracted amount, complaints were met with the lessening the channels from over 140 to 44, with no decrease in the outrageous monthly charges.
I cancelled my contract and scheduled an equipment pick up appointment. In less than a month after pick up, I received a final bill in the form of a notice from a collection agency. Really Comcast - try to mess up someone's credit because they change to a better company!! Every company is better. One more screw job from a really pathetic company. I tell everyone who is trying to make a decision or considering Comcast as their provider, just what they will be dealing with.
Hope I cost you more than you have cost me and countless others.
I am a business customer of Comcast, and have been for several years. This summer, we experienced function issues with our digital voice and Internet, so Comcast asked if I would like a faster speed and I signed up, for a discount for a year, and then adding $50 a month for the faster speed. Then on August 26th, I was lucky enough to find a full-time job with benefits after being unemployed since February. While looking for a home in Washington state, where my new job is, I was told that there was no Comcast service. I contacted Comcast on September 10th to close my account and request that they shut off my services on the 23rd. I was shocked to be told that because I signed a contract with them, I was responsible for 75% of the remaining contract. I was also told that I had to give them 60 days notification, however, I have to move within 6 weeks to start my new job. I also told them that I was closing my business, but every “Loyalty Team” agent told me it didn’t matter. The amount they expect me to pay is $2,510.05 for services that I can’t use because Comcast does not exist where I will be living. They did offer me an out if I could find someone among my friends, family, and associations who would take over my business account. I am right in the middle of a stressful, quick move already, yet they think that I should stop what I’m doing and devote my time to finding them a new customer. I believe they need to make some serious changes to their policies. I do believe they have lost me as a customer for the remainder of my life.
Comcast stands up to their reputation of horrible customer service. We have had service with them for our business for about 3 months now and have had interruptions no less than (4) times. Anytime I attempt to call and speak with a rep I would wait on hold forever, just to be given a canned answer. Today I got fed up when my service interrupted during an important video conference I was holding, and decided to cancel our service. I called in do so and was informed, in a very rude tone, by a Comcast Rep "in order to cancel you will need to sign a voluntary cancellation contract and provide a 60 day cancellation notice". I thought this was odd, so I asked to speak with a supervisor. The rep refused to transfer me. Stating, "you can speak with the CEO of Comcast and it isn't going to change anything". I again insisted and she said "if you ask again I will have to terminate the call". She did terminate the call. I will never use Comcast again. I will also be closing my residential service with them. Run far away from this company.
Comcast is a ripoff and discrimnates against the disabled and elderly and 100% disbaled veterans like myself. Many years agi the compnay used to have on ones bill when in fcat your service ending woudl be . I received a bill and due to memeory loss from my service connected disbility I was never informed in writing when my service contrcat would run out. To my surprise my bill was double what I normally paid and when I told them they never informed of such althouhg it used to be on bills they refused to do a thing about it. Even the Vice President of Comcast and the exec utive assistant of comcast treated me like a dog .
I have no way other then in writing as comcast used to do on bills when my service woudl be up. They all refused to even start putting back on bills when ones servise would be over This caused me aggrvated post rtraumatic problems and made my disbility worse as they refused to do anything about it for people with disbilitys, memory and post traumatic disbilitys and the elderly
I brought this upto the franchise authority in my Township at a meeting in which they apporved the comcast franchise agreement They told me to put it in writing to Comcast which I sent to the representative of Comcast in reading, pa I was sent an snwer in whichI eplied but the represnetative never ever responded to my complaint nor the townshipm of Spring Town ship wjho are in bed with comcats.
There is a very clear ethical problem in cities and townships receiving franchise money vis sweetheart dels with Comcast and in addition off the books these governmnetal entities such as in Spring Township Pa also receive from comcast via its licensing-franshise representative in Reading Pa also receive free intrent services and phone services, TV, etc as well as franchise money to the township.
All of this while in fcat the townships and govefrnments citys, etc are suppsodly to represent comsumers with compalints against comcast What a farce and what ethical and moral discripency there is when giovermnet is to represent complainst while at the same tie taking free money and services from comcast !! Not one educvated person at that Spring Township Pa supervisors meeting said a word about this conflict of interst not even theior own lawyer. IInstead of any help in answering my letter to comcast which the township managing director was given twioce , he did nothign abotu it claiming it as nothing !!
In addition, on the ocmcast bill via the Spring Township, Pa (near Reding Pa 19608 -Board of supervisors there is no notice to take any complainsts to Spring Township as the township put in a resoltuion not to make such known on the comcast bill and thus the public does nto even know . The reason for this told to me by this township wqs that they do not and cannot pay anyone to investiagte complaints agisnt comcast although they have a licensing agreement they the twonship will not enforce or do anything about. They also discrimated agauinst me as a disbled Vietnam veteran by refusing to do anything or aming Comcast reply to me letter I had two meetings with the Spring township Pa township manaqger who just pawnd me off.
Thye are as well co conspiratirs with comcast to do nothign regarding discrimination or any issues with comcats and cant even professionally see they have a clear conflict of interst by being paid off in a sweetheart deal woith comcast !!
I am a comcast customer and want to bring awareness of this unfair practice of inflating the bill to lure the customer to sign up for additional products.
I was contacted by a representative of the new offer they have as I am ending the promotion period on high speed internet service of $ 29.99 base service and going to pay $ 49.99 plus taxes and modem lease. the new offer is, for the price of $ 59.99, comcast now offers high speed internet upgraded to blast internet service and cable. thought good offer and said ok on the phone. The representative said that I have one month to cancel the service without any monetary consequences. My spouse did not want cable and so we decided to return the instrument unopened. Within 15 days, again we received the instrument, we returned that too unopened. Note: I did not even order for this instrument second time. That month bill came to $ 102, thought that it is resolvable as it might be some mistake due to this cancellation. The next month bill came to $ 87. When contacted comcast billing service, the person was very apologetic, however, only interested in selling me additional products to resolve this issue, the best service that I could for the amount that I pay.
When asked about billing issues, the representative repeatedly told about the step up rate and that I am confused about the promotion that I sign up for. Only after I quoted my monthly bill and show proof that I actually signed up for only highspeed internet and not blast internet, then the representative came down consenting that a different promotional package has been added to my account. However, that representative is unable to resolve the issue and refer me to customer solutions quoting again about the best service with all these new offers that the customer solutions can provide me. Again, no interest in resolving the issue.
Comcast is very bent on selling more products even at the cost of deceiving unsuspecting customers. And this promotion offer is very deceiving. They offer one rate for first 6 months and by the time the promotion period ends, the customer may not remember what they signed up for and the representative would be so convincing that the customer started to believe probably that s/he is wrong and may end up paying high price. I was too until I looked at my bills closely.
I hope to bring awareness to many customers who are like me out there. I am going to post in my facebook page too.
I had comcast come out to put in a bundle service and the tec who came out really did not know what he was doing! He locked my computer and put a block on my TV and never gave me the phone number for the land line! He also put me on a inernet line that lock up every thing this was going on for over a year! they told me that it was the modem and box so I took and changed them! It was still going bad! So they told me it was my tvs and vcrs were to old! I bought new ones the black box on the tv was gone but service still went off and the computer had to go to shop to be wiped of the password the thec put on cost me 100.00 to fix had to call my cell phone to get phone # this is a bad thing to happen to any one ! I called and talked to a thec who told me the troble was that the person who did the service call put me on a gov chanel! He also told me that if they seen my service running there I would be fined! he changed my chanel and the tv worked better the internet was better too! He told me to talk to the billing to get a refound and he sent me on a gosse chase they hung up on me and sent me too colections my bill was in good standing and they passed me around for a good 45 mins!
I talked to a superviser who told me they owed me to much money to refpound so they would give me a package and send a thec out to fix the things that were wrong at NO charge ! the thec came to my house and did nothing no tools or paper for call ! So I called comcast and told them he didn't do the job the told me they would send a thec in 30 mins ! He never showed he told them he came to my house a peach and white house its funny there are no peach and white homes on my block! So again I called the told me they would send another thec and would call to make sure he came! the thec came and put the code in the remote three days I had to wait for a code to be put on then I got billed 35.00 for that I was told NO CHARGE they messed up and was making me pay for services I was not getting they found the problem july 27 and aug would have been a year they need to be more careful how they do costmer dealings they need to pay back the money paid they lied to me and I thhink THEY SHOULD PAY FOR THE TIME I WAS NO GETTING SERVICE ! ANITA C SAN JOSE CA
I contacted Comcast/Xfinity to set up service to provide only internet to my home. The customer service rep. talked me into bundling it with TV because they had package that would make it cheaper than just internet service, the price would be 52.00 a month that included the price for the equipment rental, but not taxes. I was not informed about the self install kit and video and the charges that came along with that, I never even received the video. So my first bill was 70.74 not what I was told. I contacted them again to figure out why they had so many additional charges that I was not informed about when I had agreed to use their service, they told me it was the way it was and there was nothing that they could do, but reassured me that my next bill would be the original amount that I had anticipated paying upon initial set up. To my surprise it is more than twice that amount as grand total of $111.67. When I received the equipment router and other equipment, I found that there was not a line coming into the house from the communication lines on the pole outside. So I called to arrange for there technitians to come and re-run a line from the pole to my house. I was unable to be here for them so I had a friend be there so they could get into the house and do their job. The service technitian who came to hook up the service did not even use an existing jack for the purpose of such services, they drilled a new hole in the wall 7 feet away from the existing jack on the same wall, and left all of the dry wall dust and wood shavings on the floor. I could not believe the blatant lack respect to me as an individual in to my home, this goes against, "The Comcast Customer Guarantee" # 4. "We will treat you and your home with courtesy and respect." In addition to them Violating their "Customer Guarantee" #4. They also lied about # 5. " We're here for you, 24 hours as day, 7 days a week to answer questions at your convenience." This is not true at all they do not have anyone available on Sundays at all and during the week at night.
I was a victim of fraud with my bank. My bank account had been used by someone not authorized. I during this personal problem had made a payment to Comcast. The payment was returned due to the account being closed by Bank of America. The bank had issued me another account so that I may continue banking. I then made a payment with another account I had with Regions Bank. That payment was also going to end up being returned due to the identity theft. Knowing this, I decided to pay Comcast with my new account from Bank of America and made the payment in full; prior to the second payment being returned. I knew that this would leave a large credit on my account, but the amount would satisfy the payment being returned.
One week ago I tried to make a payment using my credit card via their online system. The system said that I could not make a payment online at that time. I know have waited a week and tried to make the payment online again. That system continued to say the same thing. I now know that this is not their system simply acting up, so I decided to call them. When I was able to speak with a billing representative she explained to me that I had been blocked from being able to pay online or by phone. I was extremely irritated and explained to her that I had been a victim of identity theft. I continued to explain that I had spoken to another rep who had made all the notes on the account as to what had happened, and she also noticed that I tried being pro-active on the matter by paying in advance.
Now, I'm being told that I have to make payments in person at a Comcast facility. I DON'T HAVE THE TIME TO DO THIS! I think this is completely unfair and unjust. I wouldn't recommend Comcast to anyone, and I most definitely plan on using another vendor. This is not fair to me, and the last thing I needed was for one of my service providers to treat me like a criminal.
I hope this helps others know the type of corporation Comcast is, and how they treat their loyal consumers. This practice should not be tolerated by anyone, and I pray no one else goes through this; but I'm afraid there is no stopping them from being corporate bullies.
When I started service with comcast I was told that my bill would be no more then $150.00 dollars. Well every since that day in August 2012 my bill was more then $150.00 like $250.00 and more. I am disable and on a fix income I am tried of the lies, I even spoke to a supervisor in the denver are and he himself told me that he would take care of it. Guss what it wsa never thken care of. I went to one of the office here in Houston The complaint I the people was saying how comcast wse charging the people without letting them. We need th start a class action suite and have our bill checked over and we will see how much fees were added to our bills I want to file a breach of contract filed against them because I was lied to. My bill do not know what $150.00 dollars looks like.
Is there anyone out there that has had major problems with Comcast? I am trying to get help filing a class action lawsuit against them. Fraudulent advertising, gift card offers that are not any good, bad customer service, broken equipment, installation errors, fraudulent billing, contract issues when service is poor and not as agreed upon, transfer of service scheduling errors and much more. All of this has happened to me in just one year and I am locked into a “bundle” because one of the products in the bundle includes Xfinity Home and they say I have a 36-month contract and if I cancel it, I will have to pay 700.00.
DO NOT DO BUSINESS WITH COMCAST/XFINITY IF POSSIBLE. Seriously, beware. They will ruin your life and cost you hundreds of dollars and literally make you sick. I am stuck with Comcast, handcuffed to them because where I am moving to has an exclusive business deal with Comcast. Comcast is going around making deals with apartment complexes in an effort to monopolize their company and are ripping off their customers in virtually every way they can. In fact, there is nothing about the service or company that I have anything good to say. Poor and inconsistent cable TV, slow internet speed, 1/2 of the speed I was guaranteed, Home Security that is faulty and the alarm goes off all by itself, broken equipment including router, modem, horrible customer service all the way up to the management level, bad phone connections when you call them AND agents that are inept, lye and you cannot understand them most of the time because they are in a foreign country. Culture issues from rude, foreign agents. Example, I was chatting with an agent in India or somewhere far away and told them I was physically sick and crying because of the extreme mishandling of my Comcast service transfer and the agent said “Do you need to take your meds?” OMG, amazing. GOOD LUCK if you have to use Comcast.
I am hoping, that with this complaint, that Comcast will be encouraged to honor their promises as stated when I initially ordered Internet service.
They quoted me $59.00 for installation. I stated that seemed excessive. After going back and forth, they agreed to take $20.00 off the installation price. I asked for an email confirming this, and was told they did not have the capability to email me. The representative stated she would have her supervisor put the credit on my bill. I've come to find out that the credit was never applied,
I called in June 6 at approximately 8am Central Time to see about an earlier installation appointment. I was told there was an opening from 8am-noon that day. Further, the representative (based overseas) stated I would receive a phone call from the local dispatch office to set an appointment. Again, I was told there was an opening between 8am-noon. No phone call came, and no one showed up.
I have made several calls to Comcast, and am repeatedly told that they have no record of making these promises to me. This is very disturbing.
Ripoffreport: you are my last line of defense. I have made a complaint to the Better Business Bureau without success. Please help me, as well as other customers so they can be aware of how Comcast does business.
I have chosen comcast xfinity internet for my new home. I couldn't get connected to the internet in 6 days so I called comcast company and told them what was happening. Then they said we will send you a technologist in Saturday July 12 th 2014. I didnt have a work to do so I stayed my home in whole Saturday . But no one come over my house . Then I. called back and asked why didnt any technologist didn't come over my home, they said they apologize that and we will send you the technologist next Friday which is july 18th 2014. I told them I can't wait no longer but they didn't have another schedule for me so I had to accept it. I was thinking of why they are telling different things aren't they one company.
Open complaints against Comcast Cable with Kansas Attorney Generals Office: Deceptive Billing Practices.
I have been a customer of Comcast Cable for approximately two years now, and have, as well as others, been erroneously billed for services not provided or not requested. I, as well as others, have submitted complaints to the Kansas Attorney Generals office and there is an open investigation against the Comcast Cable. Others that are Comcast Cable customers need to be notified as well, and to please file a complaint with our state Attorney Generals office if you feel that you have been billed in error. Please look at you statements going back as far as possible. Comcast Cable has billed me for:
1) Services not rendered. Comcast Cables digital phone line, internet service, and cable frequently go out. I, as well as others, have gone without phone service for hours and days at a time as well as dealing with internet connectivity problems and cable outages. When I originally called Comcast Cable to report these series of outages they were ineffectual in fixing the service for quite some time, and when I demanded that they credit my account due to downtime the Comcast Cable representative and billing department refused to credit my account. Comcast Cable, as well as other providers, is required per law to credit for lost service and due to an Attorney General complaint with the state of Kansas I was credited about $75.00. Upon speaking to one of the employees in the Attorney Generals office, I was told that there is an open investigation into Comcasts billing practices and to send them copies of my bills.
2) Household wire service. I recently noticed that Comcast Cable is billing me $1.25 per month for some Household Wire service that I never requested, and they have been billing me for this service since the inception of my account. I looked at my work order, and this service was never itemized on my bill so they just arbitrarily started billing me for the service. When I spoke to a Comcast representative, once again they refused to credit my account and told me I should have noticed it sooner and that is why they werent crediting it to my account. Upon talking to a few other Comcast Cable customers, I have found out that this charge is also being applied to their accounts and they never asked for the service, so once again I have filed an Attorney General complaint.
3) CHSI service. Since my complaint, they sent me a letter stating they have audited my account and have found that they havent been charging me for CHSI service ($9.69 per month) and this would be added to my next billing statement. They failed to explain properly what the CHSI service is in the letter, and I believe they are billing me for this out of pure spite since I have reported them to the Attorney General.
Comcast Cable owns additional businesses, one specifically being NBC. This company is completely arrogant, obviously feels they are above the law, and must be held accountable for their actions. If you or others you know have experienced billing problems with Comcast Cable, please write your state Attorney General, local BBB, and the Federal Trade Commission (FTC). If enough complaints are lodged against Comcast Cable, or other businesses for deceptive billing practices, our government will have no other choice but to look into their business activities and take action.
It is not possible to do something as simple as DISCONNECT your internet service with COMCAST.
Probably because COMCAST does NOT want you to disconnect.
1. It is not possible to disconnect your service on the internet, even though you can pay them directly by signing on to their site. There is no email address you can email to, even though they are an internet provider.
2. You have to call to disconnect, but they do NOT pick up the phone. I have called two or three times every month for the past five months. You cannot leave a message. They are ONLY open from 8-5:30PM.
3. If you finally get someone to pick up, they will tell you that they have to transfer you to another number, which does not pick up.
4. When they trap you into their "deals", you have to work really really hard to disconnect. I am a business customer paying $100 a month for fast connection. Can you imagine what they do to the other customers.
Open complaints against Comcast Cable with Kansas Attorney Generals Office: Deceptive Billing Practices.
I have been a customer of Comcast Cable for approximately two years now, and have, as well as others, been erroneously billed for services not provided or not requested. I, as well as others, have submitted complaints to the Kansas Attorney Generals office and there is an open investigation against the Comcast Cable. Others that are Comcast Cable customers need to be notified as well, and to please file a complaint with our state Attorney Generals office if you feel that you have been billed in error. Please look at you statements going back as far as possible. Comcast Cable has billed me for:
1) Services not rendered. Comcast Cables digital phone line, internet service, and cable frequently go out. I, as well as others, have gone without phone service for hours and days at a time as well as dealing with internet connectivity problems and cable outages. When I originally called Comcast Cable to report these series of outages they were ineffectual in fixing the service for quite some time, and when I demanded that they credit my account due to downtime the Comcast Cable representative and billing department refused to credit my account. Comcast Cable, as well as other providers, is required per law to credit for lost service and due to an Attorney General complaint with the state of Kansas I was credited about $75.00. Upon speaking to one of the employees in the Attorney Generals office, I was told that there is an open investigation into Comcasts billing practices and to send them copies of my bills.
2) Household wire service. I recently noticed that Comcast Cable is billing me $1.25 per month for some Household Wire service that I never requested, and they have been billing me for this service since the inception of my account. I looked at my work order, and this service was never itemized on my bill so they just arbitrarily started billing me for the service. When I spoke to a Comcast representative, once again they refused to credit my account and told me I should have noticed it sooner and that is why they werent crediting it to my account. Upon talking to a few other Comcast Cable customers, I have found out that this charge is also being applied to their accounts and they never asked for the service, so once again I have filed an Attorney General complaint.
3) CHSI service. Since my complaint, they sent me a letter stating they have audited my account and have found that they havent been charging me for CHSI service ($9.69 per month) and this would be added to my next billing statement. They failed to explain properly what the CHSI service is in the letter, and I believe they are billing me for this out of pure spite since I have reported them to the Attorney General.
Comcast Cable owns additional businesses, one specifically being NBC. This company is completely arrogant, obviously feels they are above the law, and must be held accountable for their actions. If you or others you know have experienced billing problems with Comcast Cable, please write your state Attorney General, local BBB, and the Federal Trade Commission (FTC). If enough complaints are lodged against Comcast Cable, or other businesses for deceptive billing practices, our government will have no other choice but to look into their business activities and take action.
Comcast Business "Service" sucks - 9 hour outage - 2 missed appointments and their response is simply, "I'm sorry". They promise 2 hrs appointment windows and 4 hour response time - when they can't meet it, they say, "we are doing our best". Asked for a manager and as soon as I said that I was recording the call, they said they did not consent to that and immediately hung up. Guess they know that they are not providing quality support. Guess their best REALLY sucks.
1st of 2 nightmare experineces with Comcast: INSTALLATION. I scheduled an installation of both my TV service and internet. The installer arrived and attempted to connect both services, but for reasons still not knowm to me (AT&T hooked up my service late without incident), he did not complete the job. He then stated to me that I would be first on the list the following morning for installation. Two o'clock the following day rolled around and no one showed up. I called Comcast and they said they had no idea that I still needed to have my services connected and told me I'd have to wait for the following Tuesday ( one day short of a week after my original date) for it to be completed. I had conference calls that had to completed via the web the next day. I asked to talk to a supervisor and they told me no supervisor was available at the time, so I called back and told them I wanted to cancel my serivce for failure to perform their installation in a timely and efficient manner. It was only then (no surprise here) that i was able to somehow get a hold of a supervisor, which them proceeded to tell me that a suprevisor in the installations field would complete the job. He or she never showed up. However, I was left with TWO pieces of equipment..remember TWO, because that number plays a vital role later in this mess of an experience.
2nd: RETURN OF EQUIPMENT: Let me premis the rest of the story by stating that I manage apartments for a living and know first hand from residents over the years that is not a good idea to fail to return cable boxes. Upon cancelling my service with Comcast, they told me that I could return the boxes back to them and that they would send me boxes to return the equipment. Two BIG boxes arrived. One box had 3 smaller boxes in it, and the other box contained 2 smaller boxes. Remember, I only was left with TWO pieces of equipment, the modem and the cable box, but I received 7 total boxes in which to return the equipment. I called them immediately and verified with them that I had only two pieces of equpment to return. The service rep told me to use only the boxes I needed to return thr equipment and discard the rest. He ASSURED me that it was not going to be a problem. He verified both serial numbers on the equipment that I had and it matched his records. i also took PICTURES of the boxes and their serail numbers ( I did this because of the nightmare i had with the installation process and did not have confidence in thier record keeping ability at that point). I put the equipment in the boxes and taped it up with the tape the provided for me in the box. I then brought the two boxes down to my leasing office and had my usual UPS dirver pick up the two boxes. I did not call UPS ahead of time to arrange a pick-up because the UPS driver picks up packages from my leasing office where a work almost every day. Comcast boxes have UPS return lables on them and I taped the boxes securely. The UPS driver scanned my boxes and took them away to be returned.
Two aeek later, COMPLETE RECOVERY is calling me over and over again, along with emailing me about my boxes not being returned. Comcast even sent me a bill. I called Complete Recovery and I verified the seriai numbers AGAIN and they matched with the pictures I still have on my cell phone. I explained to them that I now have service with AT&T and that i have no reason to keep their boxes. After receiving several emails and calls from the recovery company Comcast hires, I called Comcast on May 8th and they told me that as of the 3rd of May, the equipment charged was removed from the account. I strongly beleive the service rep told me that just to get me off the phone..I hit the prompt before the conversation stating that I wanted to take their survey rating the rep who would help me affer the call)
Today, May 9th, I received another email from the Complete Recovery stating that the equpment that I sent them PICTURES of that I returnd with the serial numbers plainly visiable did not match the ones they had on file for me at Comcast and that Im still being billed for non-returned equipment!!! The bill I received on the 8th stated the same thing. Why all of a sudden do the serial numbers to the equipment I had and took pictures of (even sent those to complete recovery) do match the numbers on file with Comcast? Who's lying to me? Complete Recovery, Comcast or both? My pictures do no lie! I did not fabricate the boxes I took pictures of, and i only had two items to return. I live in just a two bedroom apartment. I only needed an one modem and a cable box. Why and how would they think i have more than that to return? Why would they send me 5 bxes to return TWO pieces of equipment? The service and treatment I have receved is appauling, to say the least. I iwll be filing a report to the Attorney General's Office and the BB Bureau if this is not resolved by this coming Monday. I will come back and report my results on Tuesday. Comcast and Complete Recovery work very closely with each other and should be considered the SAME company in consumers minds. Action from one directly relfects the other. BEWARE!
I had comcast for internet, phone and tv. If they don't get their money, they will contuiniously call demanding payment. This is a violation of the telephone consumer protection act (TCPA). Look it up and make them pay.
I had a very disturbing checkout experience with the ""New"" Comcast, I had submitted my order and was ready to checkout when all of the sudden I received a screenpop informing me that I had to complete a session with an analyst to make sure my order was correct (read upsell). So it began:
chat id : 71e11235-46f5-4e7b-a1a1-81f684f0e05a
Problem : Order Information
Dhruv > Hello RYAN, Thank you for contacting Comcast Live Chat Support. My name is Dhruv. Please give me one moment to review your information.
Dhruv > I see you are interested in adding Comcast services. It's my pleasure to process your order and answer any questions you may have. How are you doing today?
RYAN > I think we are good, the change is service is desired, etc - no other s TY
RYAN > I will await a service tech on Monday, April 7th
RYAN > is there anything else we need to cover before ending this chat?
Dhruv > Sure, Ryan , no need to worry I will do my best for you.
RYAN > ok - please submit the order for Extreme 105 Internet Only service and that will work
Dhruv > Ryan, I see that you are interested in our Extreme 105 at
CHICAGO, IL, 60624, is this correct?
RYAN > the address, etc - on the unit is all correct as this account is current
RYAN > you need only approve
Dhruv > Thank you for confirming.
Dhruv > That's a great value! It shouldn't take very long to process this order for you. I'll be asking you just a few questions to make sure you get the best deal.
Dhruv > After I complete your order, we will go over all of the charges and the installation process to make sure you don't have any questions.Sound good?
RYAN > I understand the charges completely
RYAN > $39.95 installation
RYAN > and $89.99 monthly for the promo
RYAN > I want no other deal/services
Dhruv > Wonderful!
Dhruv > For verification of the account, could you please verify the last 4 digits of the Social Security Number on the account?
RYAN >
Dhruv > Thank you for providing the social security number.
Dhruv > I would like to inform you that as the installation charge you have selected $39.95 is for services install charge, to install the Extreme 105 installation is $50.
Dhruv > You have opened a window for Comcast Support and I don't want to miss an opportunity to support you. Are we still connected?
RYAN > so $89.95 installation?
Dhruv > No installation is $50.
RYAN > I'm reading very clearly $39.95 one time charge for extreme 105 and $89.95 monthly
RYAN > so why is it different then what is advertised
Dhruv > Package price is $89.99/mo for first 12 months and one time installation is charge is $50 instead of $39.95.
RYAN > why?
RYAN > why is it different then the price advertised
RYAN > I have an order here that clearly states $39.95 and $89.99
RYAN > now you are informing me of some magical change
RYAN > which of course is in your companies favor
RYAN > just process the order as advertised
Dhruv > I apologize for the same, however, $39.95 installation is for service install To install Extreme 105 the installation is $249.95, however for you it is $50.
RYAN > it says right here $39.95
RYAN > now you act like your doing me a favor making it $50 from $249? this is like mafia
Dhruv > Ryan, Extreme 105 installation is $249.95, and to make it $50 I will raise a ticket for you to our support team.
RYAN > if you want to charge $50 then make that reflect what you advertise
RYAN > but don't raise the price then act like it's a favor because your discounting it from another imaginary number
RYAN > what is your first and last name
RYAN > as well as position with teh company
Dhruv > Ryan, seriously it is for $249.95 if you don't belive it you call to our toll free number they will also say it is for $249.95.
Dhruv > I apologize we don't have rights to provide you the such information, My first name is Dhruv.
RYAN > do you have an employee ID
RYAN > this is for the FTC complaint
RYAN > for deceptive marketing
RYAN > I will pay the $50 as I have no choice, however I will make sure to lodge a complaint with the federal trade commission
Dhruv > Ryan, If you wish to get a copy of this transcript, you can do so by clicking the ""Transcript"" button. You will have the option to print this information.
RYAN > you may note to your supervisor that FTC complaint 52569919 has been filed
RYAN > please process the order for $50 since I have no choice and consider a position where you don't have to lie/deceive people for a living, might as well be a criminal
Dhruv > Sure.
Dhruv > I have set the install date as per your request on 04/07/2014 between 10A-12P.
RYAN > are we completed at this point?
Dhruv > Yes, I have added Extreme 105 for $89.99/mo for first 12 months and I will raise a ticket for you to make the install charge for $50.
Dhruv > Your satisfaction is my priority. Is there anything else I can assist you with? I am more than glad to help you out further.
RYAN > oh wait - so your charing me $250?
RYAN > not $50?
RYAN > *charging
RYAN > and I have to now rely on a ""ticket"" that I have no visibility to to make it $50?
Dhruv > No it will $50 not $250.
RYAN > ok
Dhruv > Thank you.
Dhruv > If you need assistance in the future, please do not hesitate to chat with us (available 24 hours a day, 7 days a week). Comcast also offers great FAQ and Help forums located at customer.comcast.com/help-and-support/ to help you solve many issues on your own.
Dhruv > Bye! Have a great and fruitful time ahead. Take care.
Dhruv > You may now click the ""END SESSION"" button to properly close our chat.
Comcast has the worst customer service, and horrible billing practices. I returned a bunch of Comcast equipment, but continued to receive bills for services and equipment rental that I discontinued. When I complained, they threatened to shut off the remaining services I did get.
Comcast also has a rotten practice of billing in advance (you pay for services you haven't yet received).
Worst of all, it took me MONTHS to get them to disconnect TV service I never wanted. After I returned the equipment and told them NO MORE TV, they started with harassing phonecalls to try to get me to sign up for the services that I had just told them to discontinue.
Thoroughly disgusted. I have a bad feeling that Verizon won't be any better - I hope I'm wrong about that.
I try to say nothing ugly about companies. But I JUST GOT a call from a COLLECTION agent telling me that I owed you guys nearly 400$ for unreturned equipment and a past due bill. First, I had no last bill, because it was paid in full. When I told Comcast to cut the services off, it took them 3 weeks after we'd actually moved to cut it off (because we left MS for TX)! Then, when we got here to Texas, I tried to return the equipment to a local office. After waiting nearly 30 minutes to talk to someone at a LOCAL OFFICE, I was told they wouldn't accept the equipment and I had to return it to MS. They didn't offer me a box, they didn't offer me s**t. I call Comcast to SEND ME A BOX and they said they would. I NEVER GOT the box. It isn't my responsibility to hound you to send me a box for YOUR equipment.
Now I get a call saying this is in collections!?! You've GOT TO BE KIDDING ME! Not only that, we were without services about 1/2 of the time for nearly 9 months straight because of incompetent installation techs. COMCAST'S wiring, NOT MINE was screwed up every. single. time. they had to come out. I was charged 2x for visits and the other 5-6 I had to complain to get someone to come out and I also had to call corporate offices! In total, Comcast got $1083.12 from me for 9 months.
You guys were in breach of contract the ENTIRE TIME I had services with you. Comcast provides awful service. Their billing department is ridiculous. No, I don't want to talk to you, no I don't need your damn email. No I don't want you to call me. I'm NOT paying the bill and this may go on my already shitty credit, but you STILL won't get a single red freaking cent from me and I will tell every single person I know to stay away from Comcast. And considering we travel all over the US 365 days a year, that's going to be a TON of people!!!!
Pastor_LeClara (Atlanta) Just sent this complaint to Comcast. Every month I must go through this same ritual. Comcast is a ripoff. The company doesn't care about it's customers.... Why does your company insist on over charging me? The bill for this month is $158.xx. I agreed to pay it on Friday 04/25/2014 when I spoke to one of your agents earlier. She quoted the current balance in the same amount of $158.,,. The next bill isn't due until May 14, 2014. The previous bill for the amount of $215.xx was renegotiated because there was an increase of about $50.00 even though the contract had already been re-negotiated a few months earlier. I agreed to pay that bill for an amount of $178.xx, which was paid at Krogers on Cascade Rd. for the amount of $179.00 on 03/22/2014, Western Union Receipt # 0814735110. That meant I had a $0 balance. The initial bill for this month was $158.xx but suddenly it's $322.xx. Sorry Comcast the math doesn't add up. Maybe you should focus more on your customers instead of acquisition of Time-Warner and streaming of Netflix products. I'm appalled by the way you conduct business. I'm spreading the word and warning potential customers to.... Stay The Hell Out of Comcast Territory!!!
Comcast Reviews
On April 28th, 2015, comcast had there subcontractors install services at my newly bought home and the worker was drilling to the outside from my basement and hit the main electrical wire and damage my siding which is over 30 yrs old. To this day im still waiting for compensation and from what im hearing there insurance company is only replacing one side of my home that i just bought in june. My home will be mismatched and i cant affthe rest of the siding. Comcast hasnt even called us to apologize or see whats going on with there subcontractors. I wish someone would take full responsibility for ruining my newly bought home and pay for all the siding.
I order internet essentials about a month ago call to see when they was going to send the equpiment. I notice also after speaking with a rep that he didn't even get my last name right, then they tell me the I had to an id verify who I am. I asked to speak to a supervisior and was denied they don't have an address but a P.O. box this is a ripoff really sick of comcast ripping off people that trying to help their children better themselves.
For the past several months, I am allocating $54.95/ month for internet service. Using XFINITY Wifi's infamous hot spot, I thought I found a lifelong partner in internet access. Unfortunatley, XFINITY has not fulfilled its ethical service of providing interent, following the purchase of their product. For example, when I attempt to access this supposed hot spot, my computer does not detect an IP address or a gateway. Furthermore, when I call their company to inquire for information, customer service is incompetent. Now, I am being raped of $54.95/ month. However, I have no access to high-speed internet. The only thing high-speed about our current relationship is how quickly they deduct money from my bank account. This company is unethical and evil. My hope is to reach people about my experience, and how this affects everybody, who perilously signs up for XFINITY and Comcast service. Thank you for reading.
My mother, which I help out at times since she’s 87 years old, has had Infinity for a few years with TV, phone and Internet. Her modem started having trouble so I took it in to Infinity to exchange. The person at the counter said she could save money each month by switching to a new bundle, adding security. I told the lady we didn’t need security but she said it’d be worth it so she could lower the monthly bill from $192 to $153. There would only be an installation fee of $16.50 for 6 months. Sounded good and my mother had the security added, thinking now her bill would be around $170 a month for six months and then down to $153 a month. Her first bill came and it is $314.17. That’s way higher, and she never used the security system and didn’t want it. She didn’t cancel the security system before 30 days because she’d no idea her bill would be higher than they originally told her in the Infinity office. Now they want $1000 + to cancel the security system that she didn’t need in the first place, plus she has installation fees and a higher monthly bill than before! They definitely tricked her into something she doesn’t need. She has never used the security and never will. So we’ll end up paying $1000 plus for absolutely nothing. Comcast was very dishonest on this matter. What an awful company! Sounds like elder abuse to me. I’ve called several times to Comcast plus gone to their office several times and I get various excuses. I’ve had various responses from, we can take off the security if you sign for a new package, to it’ll cost you $250 to cancel, or cost you $600 or the last one said $1000 plus. They’ve offered me Spanish packages instead (I don’t speak Spanish) and all say my mother is just stuck with the security because she signed. The installer told her she could cancel within 30 days with no penalty, but of course the first bill, charging way more than they originally told her, didn’t come tell after 30 days so we didn’t know we should cancel before the bill came. Sounds like a scam to me. This company is so awful I'll probably just pay the outrageous fee to cancel and never deal with them again. They clearly are taking advantage of an 87 year old that trusted what they said.
I purchased Comcast Xfinity with their Triple play in January 2015. So they send out their guy to set up the Xfinity modem box with Wi Fi. The guy gave me the most expensive box instead of the cheaper cable one that I had requested. So instead of me paying $129.00 they are charging me $250.07 a month. So I inquired to them and they sent out the correct Xfinity modem Wi Fi box in the mail and I changed the hook up then called them to activate it and sent back the expensive one back with their pre-paid label. Now I'm still getting billed for the expensive one for four months for $250.00 instead of $129.00 for the one I asked for in the first place. This is the third time I called them up about the over-charge and Comcast tells me that no one had closed the case with the expensive box. They told me the case will finally be closed two months a go with in 24 hours and now 2 months have gone buy so I'm being ripped off every month. Comcast keeps telling that they will figure out all charges and credits to me since January. Today they told me that they will call me at 12:30 PM to finally settle to change the billing and give me a four month credit and send out a guy to check my box to see if it is the correct one on today April 30, 2015 and the women never back call so far and the person to come to my apartment still has not showed up. Another place that has the Triple Play has at a start special of $71.00 a month so Comcast may be losing me soon.
Comcast Xfinity Comcast Service I purchased Comcast Xfinity with their Triple play in January 2015. So they send out their guy to set up the Xfinity modem box with Wi Fi. The guy gave me the most expensive box instead of the cheaper cable one that I had requested. So instead of me paying $129.00 they are charging me $250.07 a month. So I inquired to them and they sent out the correct Xfinity modem Wi Fi box in the mail and I changed the hook up then called them to activate it and sent back the expensive one back with their pre-paid label. Now I'm still getting billed for the expensive one for four months for $250.00 instead of $129.00 for the one I asked for in the first place. This is the third time I called them up about the over-charge and Comcast tells me that no one had closed the case with the expensive box. They told me the case will finally be closed two months a go with in 24 hours and now 2 months have gone buy so I'm being ripped off every month. Comcast keeps telling that they will figure out all charges and credits to me since January. Today they told me that they will call me at 12:30 PM to finally settle to change the billing and give me a four month credit and send out a guy to check my box to see if it is the correct one on today April 30, 2015 and the women never back call so far and the person to come to my apartment still has not showed up. Another place that has the Triple Play has at a start special of $71.00 a month so Comcast may be losing me soon. Union New Jersey
I have been dealing with Comcast Cable for over a year. My bill kept going up-up-up with no notice from comcast. Now they are over charging me for economy service. I thought this is the service I had from the begining. If not I should have gotten a notice from them.
I am diabled on a fixed income. I feel they are doing this to others.
Please help they are ripping me off.
Short HORROR story: Our mistake was switching from Verizon to Comcast.
Comcast HD cable service brakes when changing channels and the sound gets distorted for no reason (forcing us to turn the top box off and on).
Attempted calling customer service, and 2 out of 3 reps were rude, unclear, or didn't even try to look into options.
Imagine the cancellation process... we had to pay over $200 to get out of contract. DO NOT RECOMMEND COMCAST!
We have been Comcast customers for several years. Last year Comcast installed the new xfinity platform in my home. They also offered me a 1 year promotion for their home security service. We have not had 1 straight month of continuous working service in over 1 year. I called to cancel Xfinity Home Security and they said I had a 3 year contract and it would cost $900.00 to do so. Just last week I had 4 police vehicles in front of my home for a false panic call to the station. On top of this the panic call suposedly came in the the station over 1 hour prior. I am pretty sure if I needed help I would have been dead by the time Comcast and my local police responded. Now I am fighting to not pay a fee to have a false panic call.
The comcast security touch screen was not working properly and had not been since December 2014. Since that time I have had 6 comcast employees or contractors in my home. The last one was so intoxicated on what I do not know but I am acutally fearful to have them in my home. Things have gone missing when they are here so I follow them from room to room. I had been told by one of their contract employees they are paid for every item they touch so If they use a screw driver to mess with a monitor or sensor they are paid. On average they are in my home 1 hour, but most times they spend 3-6 hours in my home. Often times sitting on my sofa making calls to comcast for approval on things they are doing. I had one guy sit on my couch watching a game. Another one disconnected every thing the previous tech did. One uninstalled my thermostat and put a new one in, Now I cannot control the heat from the thermostat, app, or touchscreen. Our cable tv goes on and off constantly. We had a tech come out to install a walll outlet. He too was either hung over or on something. He put a black cable on the side of our house for this outlet. The cable was like a wave line, he left tools in the dirt where he installed the line. We were told the tech would run the line under the house, it took 3 weeks to get the appointment. When the tech showed up he said "oh no I don't do that but you can reschedule with the department that does.
Each time and it's on average 4 times per month a tech is here, they remove what the last tech did and we have a whole other set of worse issues. We are so unsure of the security system we are afraid to use it.
Comcast is absolutely the worst company I have ever dealt with. Allowing people in our home that don't have a clue what they are doing is awful. I was on the phone with them again today about our internet. They transferred me to the Internet Specialist department. The female who answered did not know what a server was and she was not sure how to configure my printer with the wi-fi. She did give me a phone number to the manufacture of my printer, when I called it, guess what it was the wrong number.
We pay over 280.00 monthly. Our service never works for more than 1 day straight. This cannot be what our consumer protection agencies see as good business.
I got ripped off by Comcast for technichian "trouble call" for $60.00
I had problem with my internet and called tech support, they resent signal but it didnt help. After that they offered to send a technician, but NEVER warned it is going to be charge for that! Technician came, and said everything is fine, never did anything. And in my bill I get charge for that!
I would NEVER EVER agreed o call out technician for $60.00
COMCAST IS FRAUD!
Shame on you big company for ripping off your clients...
I have been with Comcast for over 5 years out of neccessity. No other company serviced our area until we moved recently. I have had nothing but abusive and brusque resentatives give me the run around everytime I call for support.
It took 4 years(!!!!), seriously, to get them to add me to the account. It was set up in my husbands name and he called in 2011 to add me so that I could handle it all(he has less time to do so). I have called a handful of times since for one reason or another and I would always get a rude person telling me they can't talk to me at all. They have hung up on me, called me names, refused to acknowledge me and so on. My husband called two more times since 2001 to add me to the account, and as of earlier today they still said I was not added to the account and would not talk to me. I finally got one person to say the notes said he added me on the account back in 2011(duh) and then continued to talk to me in a very abrasive manner.
This company also charges account holders for things that just seem made up. In August of 2011 I had a representative try to charge me 14.99 to continue talking to me. I hung up the phone and the charge was on my bill the next month.
They have also put charges on our bill like extra charges for routers we did not order or receive. It cost upwards of $100 to move our account over to the new address. No one even came out to set it up, we had to do it. Which was fine but I did not want to be charged. No one even let us know the there was going to be a charge. It was like they were trying to slip it by. They are scandalous and deceitful.
I have not once talked to a reasonable or understanding individual since my time with Comcast. I have never heard one sincere apology. I get off the phone or walk out of the service center door feeling betrayed and taken advantage of. Bad customer service is one thing. This is just exploitation and unacceptable.
I would not recommend anyone go near this abhorent and damaging company. Internet and cable just is not worth it. I am usually a very cordial and calm individual but I will be in consistant pursuit of getting the truth to people about this company.
I was wanting to get my morgage becase I had retired and I wanted to lower my payments. I had to borrow mother it was 1700.00 and I sent the money to him and he started to work on my request. We talk about every two weeks and then I never heard from him. This was quilt a while that I had not heard from him. I left message for him to call me and he never heard from him.. Then I tried like every day to get a hole of him and Nothing happend and a couple of weeks I got a disconnect when I diale the number and I got a disconnect.
And I never heard another word from them.
I entered into a 2 year contract with Comcast for the Xfinity X1 triple play package in September 2014. I've had several billing issues with this firm since that time. They have resolved most of them except for the most recent.
On December 22, 2014, I paid my January bill and noticed that a $100 "WinBack" credit was applied to my bill, which left a balance of $39.85. On January 16, 2015, I paid for my February bill, which had a separate $100 "DSR" credit applied to my bill. This left a balance of $43.62 on my bill, which I paid. I recently checked my March bill and discovered that there was a $100 fee added to my bill totaling $243.62 due on March 9, 2015.
I contacted Comcast's Customer number two weeks ago and spoke to a CSR and their Supervisor to learn the following. Comcast's accounting department made an accounting error on my bill, they retracted one of the $100 credits and added $100 to my March bill, had no intentions of ever communicating this to me, apologized and told me that I must pay for their accounting mistake.
I researched the January and February bills to learn that Comcast revised the January bill to show that I received the (2) $100 credits in the January bill, which was not what the original bill showed. The Customer Service Supervisor stated that they put a request for someone to contact me from the Accounting department. Two weeks later, I heard nothing.
I went onto Twitter and tweeted on the ComcastCares handle on February 14th. A Comcast Social Media rep contacted me finally on February 25th. After direct messaging with the Social Media rep, Sean, for an hour on March 1st, they finally said that they will credit my March bill back the $100. Sean explained that the change should take effect within a few hours and that was at 8:30am this morning. It is now 3:30pm, over 7 hours later.
Comcast tends to delay response and I refuse the sit back and idly watch the hours, days tick away again. I have the following concerns. Why does Comcast think they have the right to revise customer bills after the bill has been paid? What gives Comcast the right to offer (2) $100 discount, claim of one which was a "billing error", apologize for the error, provide no notice or due process and increase the March bill?
This is a bait and switch. If the company offers a discount one month and then retracts the offer the following month, how is this legal? This is billing under false pretenses and fraudulent at the very least. Comcast made the billing mistake, they should honor the credit and not punish the customer. They failed to make any attempt/effort to explain what occurred. In addition, Comcast will tell you that they will contact you and correct the bill, but nothing happens. I need action. Thank you for your time.
I pay my Comcast bill each month by phone, using my debit card they have on file. At some point -- without my initiation -- Comcast took it upon themselves to put me on "Autopay," and took my late payment -- plus the bill for the upcoming month for a total of $309.94 -- out of my checking account without my authorization, putting me in an overdraft situation. I have made numerous calls to Comcast (I lost count after the first ten) to confront the fact they stole money from my checking account, and their typical response was that I need to take it up with my bank. My bank tells me I have to deal with Comcast. It seems that Comcast feels that because of their size, they are immune from prosecution for committing a criminal act. If I'm not mistaken, theft is a criminal offense. I think it's time that we work in numbers to defeat this company, and it's unethical -- and illegal practices.
I have been with Comcast for 15 years and no one could tell me that Comcast was a bad company. It surprised me when I called to pay my bill that was a total of $326.00. First, when I spoke with the rep. she stated that my account was $326.00 past due WITH an attitude and the correct amount that was past due was $48.00. When I stated that I was going to pay $300 and pay the rest later she became even more condescending and tried to set up the remaining "$26.00". I wouldn't have mind but her attitude was so ugly that I asked her if only paying $300 was a problem. She ignored my question and said "What's the card number?"
And the attitude goes on.. I gave my payment information but as soon as I got off the phone my internet turns off when I tried to call back on my house phone, my phone would not work. I called on my cell phone to have my service discontinued set for the 15th of February because I needed to finish some business. After I set up the discontinue service, I continued to have issues with my internet service, when I call today February 9, 2015 to have the voice service reset the internet, it stated it could not reset. I was connected to tech support and the customer rep was very rude and stated that my service was already disconnected. I asked her, "So I paid up to the 15th and Comcast had already disconnected my service?."
I hung up with the rude tech rep and called the regular number to speak with a manager and the next rep took my information and told me a manager would get back with me. A manager never returned my call. Then the internet turned back on. I was paying Comcast almost $300 a month and was not under contract. I thought and told everyone Comcast was the best. I was a loyal customer. Now I look foolish to my neighbors and friends.
I decided not to continue my services til 2/15/2015 and I had to call sales to have my service discontinued for 2/10/2015 (the sales rep was very polite until I told him the reason for my call. I was not rude to him, he did nothing to me but he represented the same disposition) because I could no longer get through on my home phone nor my cell phone with current customer prompts. I do not like giving reviews or complaints but I want others to know my experience and from my experience not to sign a contract with a company whose business ethics and integrity is displayed in their customer representatives. NO business of service will survive a long-term competitive advantage with poor customer service. This is how innovation is created by wanting something better.
So Comcast approved me for service after serval years of not having them. I had to term the service for a hardship and I know I had a balance. So when they called me to confirm they say they can not start the service until the back bill is paid. I say no problem I knew I had a small balance like 180. NO!!! they tell me $500 WTF!!!
Who are they kidding no service for about 3 years and you are trying to get me for almost 3 times the bill!!! There is no way I would pay that, now they lose a person who was more then willing to start service and pay $100 a month what kind of since does that make!!!
I work for a company that is just as big as theey are and they don't even do that for past due bills. The customer service agents are so robotic and lack personal skills and so not willing to listen to you. No wonder they are getting bad press at Comcast for their customer service. I rather just go to a competitor but can't because of where the property sits. This is crazy all I want is cable and internet in my house so my son can do his class work. Comcast is a joke heartless and just plan wrong!!!!
This is the condensed version as it would take hours to write all details. it has now been 4 months since I moved and was told I would have free installation, this after finally calling Comcast to cancel!! I was sooooo excited to finally be done with the worst customer service in the world! No more rude CSR's who can barely speak English, no more ridiculously high cable/internet bills.. Done! Or so I thought..... I totally fell for the lies about free installation and a "great monthly rate and to top it off, free land line she was "throwing in for fneed to say to keep customers from canceling. so of course.. the first bill had the installation charge not to mention an addit I was told after numerous and I do mean numerous calls that I would be credited even though they could see no notes of me being told that I would get a free installation and it's not something they normally do. I said well why ïdon't they just listen to the "recording"? That would resolve everything! They said they gave to put in a ticket.. Ok well do it!
When I called Wednesday December 24th because my service was disconnected! (oh yes, in the muddle of this dispute they had the audacity to disconnect my service and I had to pay $300! To get my service restored) I was told they now see a "note" from the 14th that a credit is being issued but they couldn't tell me for how much or what the credit was for exactly? What???
I have followed other exhausted, infuriated customers and have written a letter to Tom Karinshak, Senior Vice President of Customer Experience at Comcast - Who encourages customers with issues to write so do it! - you can find his email address at the bottom of the "contact us" page on Comcast.com - If he really does exist, he must be an extremely busy guy just reading complaint letters alone! Absolutely ridiculous. I am kicking myself for staying with this horrible company! But I will not give up like they want me to. It's just not right to tell people things just to keep a customer and then not stand by your word! Way to do business Comcast... You should be ashamed! Maybe Tom will do something to turn the worst customer service departments in business today around? I won't hold my breath! But I will keep pursuing my refund on every web site I can find! Trust and believe that Comcast!!
I was always a month behind on my bill and would get a notice to pay by a certain date to avoid shutoff and I would pay by that date. In October of 2014 they told me I needed to pay $400 to keep services on. I paid it. They then said I was still passed due $140.
i just gave them $265 on January 2015 and they say I still have a balance due of $286 ?? Where are they coming up with these numbers. That would be a total of $551 in 3 months and I'm only supposed to be paying $126 a month.
When I question them they twist the numbers and debate me. I feel like they keep adding in an extra month. Also when I make a payment with a representative they refuse to give me a confirmation number. Strange ??
Comcast has been giving me poor services for years with my cable high speed internet and equiptment with outages and connection problem every time i call them to report a service interuption .I'm getting charged with severioce call when the problem is out side of my residence and these tech dont know what they are doing they keep lieing and saying that the problem is inside when it the oppset of .I'm sick of there huge bills for problems i'm not responcable for i depend on my service and tired of it always going out and fighting with customer service agents .About not getting my bills on time i'm getting charge for two months of service and them chaging me past due amounts with additional charges .
I'm a senoir citizen and comcast is ripping me off big time ive had my fill comcast is the biggest rippoff the techs admitted that the problem were outside related I feel i'm due some justice here.... and they slapped me with a $500.00 bill and shut my service off when i was suppoes to get credit for 5 weeks of no service .And i feel i'm intitled to more than five weeks of bad service when this has been going on for years and they wont cancel my services when i requested it they hung up the phone on me they are the worst....
I spoke to a Comcast Rep about upgrading to the new X1 system, and was assured that if I switched over, that I would not be charged the 'Technician' fee. I get my bill this month, and it was included in my bill. I called their billing dept and was told that 'no-one' is authorized to offer the Tech fee waiver at Comcast, and that they cannot do anything to take that fee off.
Well, how is it that I read about this 'rip-off' in so many forums, and postings - that customers are being told that they will have the Tech fee waived, only to find out that they are being billed for it. That is classic bait and switch. How does Comcast get away with this?
When speaking to a Sales representative over the phone it was quoted around $135 a month for cableTV and Internet. It was agreed that no installation fees would be charged and be waived since this was a new acct and apt was already prewired, plus most companies like Directv, Uverse and dish network dont charge full installs up to 3 TVs. ( I know this because I woked for Cablevison for 5 years and I am an AT&T employee and unfortunately, my community is not uverse ready). Sales person said that their "X1 platform" had to be "professionally installed" and after consulting with his superior giving the okey to override such fees. Problem 1: earliest installation date was almost 7 days!!.. I was not going to live without Internet since my works from home. So the sales guy offered to send me a self install modem to ateast have the Internet until my TV service gets install.
Problem 2: After install I get a bill for $90 internet and self install kit charge of $29.95 so I got billled installing my service. Problem 3: a "contractor installer" that did not look any "professional" installed my X1 platform.... What did He do?... Absolutely nothing.... Since I hade everything ready for instal... He only entered my acct and my phone number on the screen of the 3 receivers, something that my 10 year old son could have done. Problem 4: I just received my bill today of $348. Charging me $99.98 for the x1 install $39.95 for the "professional install" $16 for 2 modems. $20 for 1 product install. I understand the rest is partial monthy bill and 1 full month in advance.
I contacted comcast about my bill they quoted me a bill for $143.00 a month and they have been charging me well over that.trying to make as if im behind and I know im not. So for this month they have chargeme $317 so far and are looking for 203 by the 17th of this month.I don't think it is right. Can you all please do something about thismatter
Unfortunately, I had to close my business after 3.5 years. We used Comcast phone and internet for at least 3 of those years. When I called to cancel my account I learned that there is a 60 day cancellation term of which I was unaware.
Originally I switched from Verizon to Comcast because of better rates. I also use Comcast for my residential service. I am not looking to switch carriers, I am looking to cancel because I have been unsuccessful in taking home a steady paycheck.
There is a new business taking over my space but not until April of 2015. Comcast recommended that I get in touch with the new owners to see if they would take responsiblility of my account which would cost them $130+ in order to waive a $299 installation fee in April. I told them that it would not make sense for them to do that and they told them I would be responsible for 2 more months of charges ($260+).
Due to the closure of my business, I had to transfer my Gas and Electric bill Account and I was able to do that with no problem. These 2 Utility companies base their charges on usage. Comcast doesn't. They base it on the minimum monthly fee no matter what. The new tenants could take the account over but they don't need to use it fully for 5 months. Why can't Comcast charge a temporary disconnect fee. NO, they want all their money. Greed reels its ugly head once again!
What ever you do dont use Comcast. They will fraudentally bill you and never answer a straight forward answer as to why. You will be transferred to an overseas call center and you will only get broken English nonsence
We were surprised to get the bill from them. Since we have been here we have only used 2 TV Cable services and Comcast is Not one of them. They said we owed $741.37 and would settle for $518.96. Guess thats how they stay in business is ripping of customers and non-customers. Will not pay something I do not owe.
I signed up with comcast they charged me a fifty dollar fee for service I never had in my name then took almost a month to send my box after the box was delivered it took almost two weeks for them to install it after the instalation I get an outstanding bill of $134 dollars I try to transfer my services to my new address the rep I spoke with on the phone told me it was processed I never recieved my cable at the new address so I called in to see why and another rep told me she couldnt transfer it until I make a payment of $84.84 cent I feel like I am being ripped off I will never deal with comcast again.
After continual increases in the monthly contracted amount, complaints were met with the lessening the channels from over 140 to 44, with no decrease in the outrageous monthly charges.
I cancelled my contract and scheduled an equipment pick up appointment. In less than a month after pick up, I received a final bill in the form of a notice from a collection agency. Really Comcast - try to mess up someone's credit because they change to a better company!! Every company is better. One more screw job from a really pathetic company. I tell everyone who is trying to make a decision or considering Comcast as their provider, just what they will be dealing with.
Hope I cost you more than you have cost me and countless others.
I am a business customer of Comcast, and have been for several years. This summer, we experienced function issues with our digital voice and Internet, so Comcast asked if I would like a faster speed and I signed up, for a discount for a year, and then adding $50 a month for the faster speed. Then on August 26th, I was lucky enough to find a full-time job with benefits after being unemployed since February. While looking for a home in Washington state, where my new job is, I was told that there was no Comcast service. I contacted Comcast on September 10th to close my account and request that they shut off my services on the 23rd. I was shocked to be told that because I signed a contract with them, I was responsible for 75% of the remaining contract. I was also told that I had to give them 60 days notification, however, I have to move within 6 weeks to start my new job. I also told them that I was closing my business, but every “Loyalty Team” agent told me it didn’t matter. The amount they expect me to pay is $2,510.05 for services that I can’t use because Comcast does not exist where I will be living. They did offer me an out if I could find someone among my friends, family, and associations who would take over my business account. I am right in the middle of a stressful, quick move already, yet they think that I should stop what I’m doing and devote my time to finding them a new customer. I believe they need to make some serious changes to their policies. I do believe they have lost me as a customer for the remainder of my life.
Comcast stands up to their reputation of horrible customer service. We have had service with them for our business for about 3 months now and have had interruptions no less than (4) times. Anytime I attempt to call and speak with a rep I would wait on hold forever, just to be given a canned answer. Today I got fed up when my service interrupted during an important video conference I was holding, and decided to cancel our service. I called in do so and was informed, in a very rude tone, by a Comcast Rep "in order to cancel you will need to sign a voluntary cancellation contract and provide a 60 day cancellation notice". I thought this was odd, so I asked to speak with a supervisor. The rep refused to transfer me. Stating, "you can speak with the CEO of Comcast and it isn't going to change anything". I again insisted and she said "if you ask again I will have to terminate the call". She did terminate the call. I will never use Comcast again. I will also be closing my residential service with them. Run far away from this company.
Comcast is a ripoff and discrimnates against the disabled and elderly and 100% disbaled veterans like myself. Many years agi the compnay used to have on ones bill when in fcat your service ending woudl be . I received a bill and due to memeory loss from my service connected disbility I was never informed in writing when my service contrcat would run out. To my surprise my bill was double what I normally paid and when I told them they never informed of such althouhg it used to be on bills they refused to do a thing about it. Even the Vice President of Comcast and the exec utive assistant of comcast treated me like a dog .
I have no way other then in writing as comcast used to do on bills when my service woudl be up. They all refused to even start putting back on bills when ones servise would be over This caused me aggrvated post rtraumatic problems and made my disbility worse as they refused to do anything about it for people with disbilitys, memory and post traumatic disbilitys and the elderly
I brought this upto the franchise authority in my Township at a meeting in which they apporved the comcast franchise agreement They told me to put it in writing to Comcast which I sent to the representative of Comcast in reading, pa I was sent an snwer in whichI eplied but the represnetative never ever responded to my complaint nor the townshipm of Spring Town ship wjho are in bed with comcats.
There is a very clear ethical problem in cities and townships receiving franchise money vis sweetheart dels with Comcast and in addition off the books these governmnetal entities such as in Spring Township Pa also receive from comcast via its licensing-franshise representative in Reading Pa also receive free intrent services and phone services, TV, etc as well as franchise money to the township.
All of this while in fcat the townships and govefrnments citys, etc are suppsodly to represent comsumers with compalints against comcast What a farce and what ethical and moral discripency there is when giovermnet is to represent complainst while at the same tie taking free money and services from comcast !! Not one educvated person at that Spring Township Pa supervisors meeting said a word about this conflict of interst not even theior own lawyer. IInstead of any help in answering my letter to comcast which the township managing director was given twioce , he did nothign abotu it claiming it as nothing !!
In addition, on the ocmcast bill via the Spring Township, Pa (near Reding Pa 19608 -Board of supervisors there is no notice to take any complainsts to Spring Township as the township put in a resoltuion not to make such known on the comcast bill and thus the public does nto even know . The reason for this told to me by this township wqs that they do not and cannot pay anyone to investiagte complaints agisnt comcast although they have a licensing agreement they the twonship will not enforce or do anything about. They also discrimated agauinst me as a disbled Vietnam veteran by refusing to do anything or aming Comcast reply to me letter I had two meetings with the Spring township Pa township manaqger who just pawnd me off.
Thye are as well co conspiratirs with comcast to do nothign regarding discrimination or any issues with comcats and cant even professionally see they have a clear conflict of interst by being paid off in a sweetheart deal woith comcast !!
Lee Horowitz, M.Ed, CAGS
Dsiabled Vietnam Era Veteran
[email protected]
We disbled vets need legal help in this and for disbled people versus comcast
I am a comcast customer and want to bring awareness of this unfair practice of inflating the bill to lure the customer to sign up for additional products.
I was contacted by a representative of the new offer they have as I am ending the promotion period on high speed internet service of $ 29.99 base service and going to pay $ 49.99 plus taxes and modem lease. the new offer is, for the price of $ 59.99, comcast now offers high speed internet upgraded to blast internet service and cable. thought good offer and said ok on the phone. The representative said that I have one month to cancel the service without any monetary consequences. My spouse did not want cable and so we decided to return the instrument unopened. Within 15 days, again we received the instrument, we returned that too unopened. Note: I did not even order for this instrument second time. That month bill came to $ 102, thought that it is resolvable as it might be some mistake due to this cancellation. The next month bill came to $ 87. When contacted comcast billing service, the person was very apologetic, however, only interested in selling me additional products to resolve this issue, the best service that I could for the amount that I pay.
When asked about billing issues, the representative repeatedly told about the step up rate and that I am confused about the promotion that I sign up for. Only after I quoted my monthly bill and show proof that I actually signed up for only highspeed internet and not blast internet, then the representative came down consenting that a different promotional package has been added to my account. However, that representative is unable to resolve the issue and refer me to customer solutions quoting again about the best service with all these new offers that the customer solutions can provide me. Again, no interest in resolving the issue.
Comcast is very bent on selling more products even at the cost of deceiving unsuspecting customers. And this promotion offer is very deceiving. They offer one rate for first 6 months and by the time the promotion period ends, the customer may not remember what they signed up for and the representative would be so convincing that the customer started to believe probably that s/he is wrong and may end up paying high price. I was too until I looked at my bills closely.
I hope to bring awareness to many customers who are like me out there. I am going to post in my facebook page too.
I had comcast come out to put in a bundle service and the tec who came out really did not know what he was doing! He locked my computer and put a block on my TV and never gave me the phone number for the land line! He also put me on a inernet line that lock up every thing this was going on for over a year! they told me that it was the modem and box so I took and changed them! It was still going bad! So they told me it was my tvs and vcrs were to old! I bought new ones the black box on the tv was gone but service still went off and the computer had to go to shop to be wiped of the password the thec put on cost me 100.00 to fix had to call my cell phone to get phone # this is a bad thing to happen to any one ! I called and talked to a thec who told me the troble was that the person who did the service call put me on a gov chanel! He also told me that if they seen my service running there I would be fined! he changed my chanel and the tv worked better the internet was better too! He told me to talk to the billing to get a refound and he sent me on a gosse chase they hung up on me and sent me too colections my bill was in good standing and they passed me around for a good 45 mins!
I talked to a superviser who told me they owed me to much money to refpound so they would give me a package and send a thec out to fix the things that were wrong at NO charge ! the thec came to my house and did nothing no tools or paper for call ! So I called comcast and told them he didn't do the job the told me they would send a thec in 30 mins ! He never showed he told them he came to my house a peach and white house its funny there are no peach and white homes on my block! So again I called the told me they would send another thec and would call to make sure he came! the thec came and put the code in the remote three days I had to wait for a code to be put on then I got billed 35.00 for that I was told NO CHARGE they messed up and was making me pay for services I was not getting they found the problem july 27 and aug would have been a year they need to be more careful how they do costmer dealings they need to pay back the money paid they lied to me and I thhink THEY SHOULD PAY FOR THE TIME I WAS NO GETTING SERVICE ! ANITA C SAN JOSE CA
I contacted Comcast/Xfinity to set up service to provide only internet to my home. The customer service rep. talked me into bundling it with TV because they had package that would make it cheaper than just internet service, the price would be 52.00 a month that included the price for the equipment rental, but not taxes. I was not informed about the self install kit and video and the charges that came along with that, I never even received the video. So my first bill was 70.74 not what I was told. I contacted them again to figure out why they had so many additional charges that I was not informed about when I had agreed to use their service, they told me it was the way it was and there was nothing that they could do, but reassured me that my next bill would be the original amount that I had anticipated paying upon initial set up. To my surprise it is more than twice that amount as grand total of $111.67. When I received the equipment router and other equipment, I found that there was not a line coming into the house from the communication lines on the pole outside. So I called to arrange for there technitians to come and re-run a line from the pole to my house. I was unable to be here for them so I had a friend be there so they could get into the house and do their job. The service technitian who came to hook up the service did not even use an existing jack for the purpose of such services, they drilled a new hole in the wall 7 feet away from the existing jack on the same wall, and left all of the dry wall dust and wood shavings on the floor. I could not believe the blatant lack respect to me as an individual in to my home, this goes against, "The Comcast Customer Guarantee" # 4. "We will treat you and your home with courtesy and respect." In addition to them Violating their "Customer Guarantee" #4. They also lied about # 5. " We're here for you, 24 hours as day, 7 days a week to answer questions at your convenience." This is not true at all they do not have anyone available on Sundays at all and during the week at night.
I was a victim of fraud with my bank. My bank account had been used by someone not authorized. I during this personal problem had made a payment to Comcast. The payment was returned due to the account being closed by Bank of America. The bank had issued me another account so that I may continue banking. I then made a payment with another account I had with Regions Bank. That payment was also going to end up being returned due to the identity theft. Knowing this, I decided to pay Comcast with my new account from Bank of America and made the payment in full; prior to the second payment being returned. I knew that this would leave a large credit on my account, but the amount would satisfy the payment being returned.
One week ago I tried to make a payment using my credit card via their online system. The system said that I could not make a payment online at that time. I know have waited a week and tried to make the payment online again. That system continued to say the same thing. I now know that this is not their system simply acting up, so I decided to call them. When I was able to speak with a billing representative she explained to me that I had been blocked from being able to pay online or by phone. I was extremely irritated and explained to her that I had been a victim of identity theft. I continued to explain that I had spoken to another rep who had made all the notes on the account as to what had happened, and she also noticed that I tried being pro-active on the matter by paying in advance.
Now, I'm being told that I have to make payments in person at a Comcast facility. I DON'T HAVE THE TIME TO DO THIS! I think this is completely unfair and unjust. I wouldn't recommend Comcast to anyone, and I most definitely plan on using another vendor. This is not fair to me, and the last thing I needed was for one of my service providers to treat me like a criminal.
I hope this helps others know the type of corporation Comcast is, and how they treat their loyal consumers. This practice should not be tolerated by anyone, and I pray no one else goes through this; but I'm afraid there is no stopping them from being corporate bullies.
When I started service with comcast I was told that my bill would be no more then $150.00 dollars. Well every since that day in August 2012 my bill was more then $150.00 like $250.00 and more. I am disable and on a fix income I am tried of the lies, I even spoke to a supervisor in the denver are and he himself told me that he would take care of it. Guss what it wsa never thken care of. I went to one of the office here in Houston The complaint I the people was saying how comcast wse charging the people without letting them. We need th start a class action suite and have our bill checked over and we will see how much fees were added to our bills I want to file a breach of contract filed against them because I was lied to. My bill do not know what $150.00 dollars looks like.
Is there anyone out there that has had major problems with Comcast? I am trying to get help filing a class action lawsuit against them. Fraudulent advertising, gift card offers that are not any good, bad customer service, broken equipment, installation errors, fraudulent billing, contract issues when service is poor and not as agreed upon, transfer of service scheduling errors and much more. All of this has happened to me in just one year and I am locked into a “bundle” because one of the products in the bundle includes Xfinity Home and they say I have a 36-month contract and if I cancel it, I will have to pay 700.00.
DO NOT DO BUSINESS WITH COMCAST/XFINITY IF POSSIBLE. Seriously, beware. They will ruin your life and cost you hundreds of dollars and literally make you sick. I am stuck with Comcast, handcuffed to them because where I am moving to has an exclusive business deal with Comcast. Comcast is going around making deals with apartment complexes in an effort to monopolize their company and are ripping off their customers in virtually every way they can. In fact, there is nothing about the service or company that I have anything good to say. Poor and inconsistent cable TV, slow internet speed, 1/2 of the speed I was guaranteed, Home Security that is faulty and the alarm goes off all by itself, broken equipment including router, modem, horrible customer service all the way up to the management level, bad phone connections when you call them AND agents that are inept, lye and you cannot understand them most of the time because they are in a foreign country. Culture issues from rude, foreign agents. Example, I was chatting with an agent in India or somewhere far away and told them I was physically sick and crying because of the extreme mishandling of my Comcast service transfer and the agent said “Do you need to take your meds?” OMG, amazing. GOOD LUCK if you have to use Comcast.
Good Afternoon,
I am hoping, that with this complaint, that Comcast will be encouraged to honor their promises as stated when I initially ordered Internet service.
They quoted me $59.00 for installation. I stated that seemed excessive. After going back and forth, they agreed to take $20.00 off the installation price. I asked for an email confirming this, and was told they did not have the capability to email me. The representative stated she would have her supervisor put the credit on my bill. I've come to find out that the credit was never applied,
I called in June 6 at approximately 8am Central Time to see about an earlier installation appointment. I was told there was an opening from 8am-noon that day. Further, the representative (based overseas) stated I would receive a phone call from the local dispatch office to set an appointment. Again, I was told there was an opening between 8am-noon. No phone call came, and no one showed up.
I have made several calls to Comcast, and am repeatedly told that they have no record of making these promises to me. This is very disturbing.
Ripoffreport: you are my last line of defense. I have made a complaint to the Better Business Bureau without success. Please help me, as well as other customers so they can be aware of how Comcast does business.
I have chosen comcast xfinity internet for my new home. I couldn't get connected to the internet in 6 days so I called comcast company and told them what was happening. Then they said we will send you a technologist in Saturday July 12 th 2014. I didnt have a work to do so I stayed my home in whole Saturday . But no one come over my house . Then I. called back and asked why didnt any technologist didn't come over my home, they said they apologize that and we will send you the technologist next Friday which is july 18th 2014. I told them I can't wait no longer but they didn't have another schedule for me so I had to accept it. I was thinking of why they are telling different things aren't they one company.
Open complaints against Comcast Cable with Kansas Attorney Generals Office: Deceptive Billing Practices.
I have been a customer of Comcast Cable for approximately two years now, and have, as well as others, been erroneously billed for services not provided or not requested. I, as well as others, have submitted complaints to the Kansas Attorney Generals office and there is an open investigation against the Comcast Cable. Others that are Comcast Cable customers need to be notified as well, and to please file a complaint with our state Attorney Generals office if you feel that you have been billed in error. Please look at you statements going back as far as possible. Comcast Cable has billed me for:
1) Services not rendered. Comcast Cables digital phone line, internet service, and cable frequently go out. I, as well as others, have gone without phone service for hours and days at a time as well as dealing with internet connectivity problems and cable outages. When I originally called Comcast Cable to report these series of outages they were ineffectual in fixing the service for quite some time, and when I demanded that they credit my account due to downtime the Comcast Cable representative and billing department refused to credit my account. Comcast Cable, as well as other providers, is required per law to credit for lost service and due to an Attorney General complaint with the state of Kansas I was credited about $75.00. Upon speaking to one of the employees in the Attorney Generals office, I was told that there is an open investigation into Comcasts billing practices and to send them copies of my bills.
2) Household wire service. I recently noticed that Comcast Cable is billing me $1.25 per month for some Household Wire service that I never requested, and they have been billing me for this service since the inception of my account. I looked at my work order, and this service was never itemized on my bill so they just arbitrarily started billing me for the service. When I spoke to a Comcast representative, once again they refused to credit my account and told me I should have noticed it sooner and that is why they werent crediting it to my account. Upon talking to a few other Comcast Cable customers, I have found out that this charge is also being applied to their accounts and they never asked for the service, so once again I have filed an Attorney General complaint.
3) CHSI service. Since my complaint, they sent me a letter stating they have audited my account and have found that they havent been charging me for CHSI service ($9.69 per month) and this would be added to my next billing statement. They failed to explain properly what the CHSI service is in the letter, and I believe they are billing me for this out of pure spite since I have reported them to the Attorney General.
Comcast Cable owns additional businesses, one specifically being NBC. This company is completely arrogant, obviously feels they are above the law, and must be held accountable for their actions. If you or others you know have experienced billing problems with Comcast Cable, please write your state Attorney General, local BBB, and the Federal Trade Commission (FTC). If enough complaints are lodged against Comcast Cable, or other businesses for deceptive billing practices, our government will have no other choice but to look into their business activities and take action.
Hold corporate America responsible; take action!
It is not possible to do something as simple as DISCONNECT your internet service with COMCAST.
Probably because COMCAST does NOT want you to disconnect.
1. It is not possible to disconnect your service on the internet, even though you can pay them directly by signing on to their site. There is no email address you can email to, even though they are an internet provider.
2. You have to call to disconnect, but they do NOT pick up the phone. I have called two or three times every month for the past five months. You cannot leave a message. They are ONLY open from 8-5:30PM.
3. If you finally get someone to pick up, they will tell you that they have to transfer you to another number, which does not pick up.
4. When they trap you into their "deals", you have to work really really hard to disconnect. I am a business customer paying $100 a month for fast connection. Can you imagine what they do to the other customers.
Open complaints against Comcast Cable with Kansas Attorney Generals Office: Deceptive Billing Practices.
I have been a customer of Comcast Cable for approximately two years now, and have, as well as others, been erroneously billed for services not provided or not requested. I, as well as others, have submitted complaints to the Kansas Attorney Generals office and there is an open investigation against the Comcast Cable. Others that are Comcast Cable customers need to be notified as well, and to please file a complaint with our state Attorney Generals office if you feel that you have been billed in error. Please look at you statements going back as far as possible. Comcast Cable has billed me for:
1) Services not rendered. Comcast Cables digital phone line, internet service, and cable frequently go out. I, as well as others, have gone without phone service for hours and days at a time as well as dealing with internet connectivity problems and cable outages. When I originally called Comcast Cable to report these series of outages they were ineffectual in fixing the service for quite some time, and when I demanded that they credit my account due to downtime the Comcast Cable representative and billing department refused to credit my account. Comcast Cable, as well as other providers, is required per law to credit for lost service and due to an Attorney General complaint with the state of Kansas I was credited about $75.00. Upon speaking to one of the employees in the Attorney Generals office, I was told that there is an open investigation into Comcasts billing practices and to send them copies of my bills.
2) Household wire service. I recently noticed that Comcast Cable is billing me $1.25 per month for some Household Wire service that I never requested, and they have been billing me for this service since the inception of my account. I looked at my work order, and this service was never itemized on my bill so they just arbitrarily started billing me for the service. When I spoke to a Comcast representative, once again they refused to credit my account and told me I should have noticed it sooner and that is why they werent crediting it to my account. Upon talking to a few other Comcast Cable customers, I have found out that this charge is also being applied to their accounts and they never asked for the service, so once again I have filed an Attorney General complaint.
3) CHSI service. Since my complaint, they sent me a letter stating they have audited my account and have found that they havent been charging me for CHSI service ($9.69 per month) and this would be added to my next billing statement. They failed to explain properly what the CHSI service is in the letter, and I believe they are billing me for this out of pure spite since I have reported them to the Attorney General.
Comcast Cable owns additional businesses, one specifically being NBC. This company is completely arrogant, obviously feels they are above the law, and must be held accountable for their actions. If you or others you know have experienced billing problems with Comcast Cable, please write your state Attorney General, local BBB, and the Federal Trade Commission (FTC). If enough complaints are lodged against Comcast Cable, or other businesses for deceptive billing practices, our government will have no other choice but to look into their business activities and take action.
Hold corporate America responsible; take action!
Comcast Business "Service" sucks - 9 hour outage - 2 missed appointments and their response is simply, "I'm sorry". They promise 2 hrs appointment windows and 4 hour response time - when they can't meet it, they say, "we are doing our best". Asked for a manager and as soon as I said that I was recording the call, they said they did not consent to that and immediately hung up. Guess they know that they are not providing quality support. Guess their best REALLY sucks.
1st of 2 nightmare experineces with Comcast: INSTALLATION. I scheduled an installation of both my TV service and internet. The installer arrived and attempted to connect both services, but for reasons still not knowm to me (AT&T hooked up my service late without incident), he did not complete the job. He then stated to me that I would be first on the list the following morning for installation. Two o'clock the following day rolled around and no one showed up. I called Comcast and they said they had no idea that I still needed to have my services connected and told me I'd have to wait for the following Tuesday ( one day short of a week after my original date) for it to be completed. I had conference calls that had to completed via the web the next day. I asked to talk to a supervisor and they told me no supervisor was available at the time, so I called back and told them I wanted to cancel my serivce for failure to perform their installation in a timely and efficient manner. It was only then (no surprise here) that i was able to somehow get a hold of a supervisor, which them proceeded to tell me that a suprevisor in the installations field would complete the job. He or she never showed up. However, I was left with TWO pieces of equipment..remember TWO, because that number plays a vital role later in this mess of an experience.
2nd: RETURN OF EQUIPMENT: Let me premis the rest of the story by stating that I manage apartments for a living and know first hand from residents over the years that is not a good idea to fail to return cable boxes. Upon cancelling my service with Comcast, they told me that I could return the boxes back to them and that they would send me boxes to return the equipment. Two BIG boxes arrived. One box had 3 smaller boxes in it, and the other box contained 2 smaller boxes. Remember, I only was left with TWO pieces of equipment, the modem and the cable box, but I received 7 total boxes in which to return the equipment. I called them immediately and verified with them that I had only two pieces of equpment to return. The service rep told me to use only the boxes I needed to return thr equipment and discard the rest. He ASSURED me that it was not going to be a problem. He verified both serial numbers on the equipment that I had and it matched his records. i also took PICTURES of the boxes and their serail numbers ( I did this because of the nightmare i had with the installation process and did not have confidence in thier record keeping ability at that point). I put the equipment in the boxes and taped it up with the tape the provided for me in the box. I then brought the two boxes down to my leasing office and had my usual UPS dirver pick up the two boxes. I did not call UPS ahead of time to arrange a pick-up because the UPS driver picks up packages from my leasing office where a work almost every day. Comcast boxes have UPS return lables on them and I taped the boxes securely. The UPS driver scanned my boxes and took them away to be returned.
Two aeek later, COMPLETE RECOVERY is calling me over and over again, along with emailing me about my boxes not being returned. Comcast even sent me a bill. I called Complete Recovery and I verified the seriai numbers AGAIN and they matched with the pictures I still have on my cell phone. I explained to them that I now have service with AT&T and that i have no reason to keep their boxes. After receiving several emails and calls from the recovery company Comcast hires, I called Comcast on May 8th and they told me that as of the 3rd of May, the equipment charged was removed from the account. I strongly beleive the service rep told me that just to get me off the phone..I hit the prompt before the conversation stating that I wanted to take their survey rating the rep who would help me affer the call)
Today, May 9th, I received another email from the Complete Recovery stating that the equpment that I sent them PICTURES of that I returnd with the serial numbers plainly visiable did not match the ones they had on file for me at Comcast and that Im still being billed for non-returned equipment!!! The bill I received on the 8th stated the same thing. Why all of a sudden do the serial numbers to the equipment I had and took pictures of (even sent those to complete recovery) do match the numbers on file with Comcast? Who's lying to me? Complete Recovery, Comcast or both? My pictures do no lie! I did not fabricate the boxes I took pictures of, and i only had two items to return. I live in just a two bedroom apartment. I only needed an one modem and a cable box. Why and how would they think i have more than that to return? Why would they send me 5 bxes to return TWO pieces of equipment? The service and treatment I have receved is appauling, to say the least. I iwll be filing a report to the Attorney General's Office and the BB Bureau if this is not resolved by this coming Monday. I will come back and report my results on Tuesday. Comcast and Complete Recovery work very closely with each other and should be considered the SAME company in consumers minds. Action from one directly relfects the other. BEWARE!
I had comcast for internet, phone and tv. If they don't get their money, they will contuiniously call demanding payment. This is a violation of the telephone consumer protection act (TCPA). Look it up and make them pay.
I had a very disturbing checkout experience with the ""New"" Comcast, I had submitted my order and was ready to checkout when all of the sudden I received a screenpop informing me that I had to complete a session with an analyst to make sure my order was correct (read upsell). So it began:
chat id : 71e11235-46f5-4e7b-a1a1-81f684f0e05a
Problem : Order Information
Dhruv > Hello RYAN, Thank you for contacting Comcast Live Chat Support. My name is Dhruv. Please give me one moment to review your information.
Dhruv > I see you are interested in adding Comcast services. It's my pleasure to process your order and answer any questions you may have. How are you doing today?
RYAN > I think we are good, the change is service is desired, etc - no other s TY
RYAN > I will await a service tech on Monday, April 7th
RYAN > is there anything else we need to cover before ending this chat?
Dhruv > Sure, Ryan , no need to worry I will do my best for you.
RYAN > ok - please submit the order for Extreme 105 Internet Only service and that will work
Dhruv > Ryan, I see that you are interested in our Extreme 105 at
CHICAGO, IL, 60624, is this correct?
RYAN > the address, etc - on the unit is all correct as this account is current
RYAN > you need only approve
Dhruv > Thank you for confirming.
Dhruv > That's a great value! It shouldn't take very long to process this order for you. I'll be asking you just a few questions to make sure you get the best deal.
Dhruv > After I complete your order, we will go over all of the charges and the installation process to make sure you don't have any questions.Sound good?
RYAN > I understand the charges completely
RYAN > $39.95 installation
RYAN > and $89.99 monthly for the promo
RYAN > I want no other deal/services
Dhruv > Wonderful!
Dhruv > For verification of the account, could you please verify the last 4 digits of the Social Security Number on the account?
RYAN >
Dhruv > Thank you for providing the social security number.
Dhruv > I would like to inform you that as the installation charge you have selected $39.95 is for services install charge, to install the Extreme 105 installation is $50.
Dhruv > You have opened a window for Comcast Support and I don't want to miss an opportunity to support you. Are we still connected?
RYAN > so $89.95 installation?
Dhruv > No installation is $50.
RYAN > I'm reading very clearly $39.95 one time charge for extreme 105 and $89.95 monthly
RYAN > so why is it different then what is advertised
Dhruv > Package price is $89.99/mo for first 12 months and one time installation is charge is $50 instead of $39.95.
RYAN > why?
RYAN > why is it different then the price advertised
RYAN > I have an order here that clearly states $39.95 and $89.99
RYAN > now you are informing me of some magical change
RYAN > which of course is in your companies favor
RYAN > just process the order as advertised
Dhruv > I apologize for the same, however, $39.95 installation is for service install To install Extreme 105 the installation is $249.95, however for you it is $50.
RYAN > it says right here $39.95
RYAN > now you act like your doing me a favor making it $50 from $249? this is like mafia
Dhruv > Ryan, Extreme 105 installation is $249.95, and to make it $50 I will raise a ticket for you to our support team.
RYAN > if you want to charge $50 then make that reflect what you advertise
RYAN > but don't raise the price then act like it's a favor because your discounting it from another imaginary number
RYAN > what is your first and last name
RYAN > as well as position with teh company
Dhruv > Ryan, seriously it is for $249.95 if you don't belive it you call to our toll free number they will also say it is for $249.95.
Dhruv > I apologize we don't have rights to provide you the such information, My first name is Dhruv.
RYAN > do you have an employee ID
RYAN > this is for the FTC complaint
RYAN > for deceptive marketing
RYAN > I will pay the $50 as I have no choice, however I will make sure to lodge a complaint with the federal trade commission
Dhruv > Ryan, If you wish to get a copy of this transcript, you can do so by clicking the ""Transcript"" button. You will have the option to print this information.
RYAN > you may note to your supervisor that FTC complaint 52569919 has been filed
RYAN > please process the order for $50 since I have no choice and consider a position where you don't have to lie/deceive people for a living, might as well be a criminal
Dhruv > Sure.
Dhruv > I have set the install date as per your request on 04/07/2014 between 10A-12P.
RYAN > are we completed at this point?
Dhruv > Yes, I have added Extreme 105 for $89.99/mo for first 12 months and I will raise a ticket for you to make the install charge for $50.
Dhruv > Your satisfaction is my priority. Is there anything else I can assist you with? I am more than glad to help you out further.
RYAN > oh wait - so your charing me $250?
RYAN > not $50?
RYAN > *charging
RYAN > and I have to now rely on a ""ticket"" that I have no visibility to to make it $50?
Dhruv > No it will $50 not $250.
RYAN > ok
Dhruv > Thank you.
Dhruv > If you need assistance in the future, please do not hesitate to chat with us (available 24 hours a day, 7 days a week). Comcast also offers great FAQ and Help forums located at customer.comcast.com/help-and-support/ to help you solve many issues on your own.
Dhruv > Bye! Have a great and fruitful time ahead. Take care.
Dhruv > You may now click the ""END SESSION"" button to properly close our chat.
Dhruv > Analyst has closed chat and left the room
Comcast has the worst customer service, and horrible billing practices. I returned a bunch of Comcast equipment, but continued to receive bills for services and equipment rental that I discontinued. When I complained, they threatened to shut off the remaining services I did get.
Comcast also has a rotten practice of billing in advance (you pay for services you haven't yet received).
Worst of all, it took me MONTHS to get them to disconnect TV service I never wanted. After I returned the equipment and told them NO MORE TV, they started with harassing phonecalls to try to get me to sign up for the services that I had just told them to discontinue.
Thoroughly disgusted. I have a bad feeling that Verizon won't be any better - I hope I'm wrong about that.
I try to say nothing ugly about companies. But I JUST GOT a call from a COLLECTION agent telling me that I owed you guys nearly 400$ for unreturned equipment and a past due bill. First, I had no last bill, because it was paid in full. When I told Comcast to cut the services off, it took them 3 weeks after we'd actually moved to cut it off (because we left MS for TX)! Then, when we got here to Texas, I tried to return the equipment to a local office. After waiting nearly 30 minutes to talk to someone at a LOCAL OFFICE, I was told they wouldn't accept the equipment and I had to return it to MS. They didn't offer me a box, they didn't offer me s**t. I call Comcast to SEND ME A BOX and they said they would. I NEVER GOT the box. It isn't my responsibility to hound you to send me a box for YOUR equipment.
Now I get a call saying this is in collections!?! You've GOT TO BE KIDDING ME! Not only that, we were without services about 1/2 of the time for nearly 9 months straight because of incompetent installation techs. COMCAST'S wiring, NOT MINE was screwed up every. single. time. they had to come out. I was charged 2x for visits and the other 5-6 I had to complain to get someone to come out and I also had to call corporate offices! In total, Comcast got $1083.12 from me for 9 months.
You guys were in breach of contract the ENTIRE TIME I had services with you. Comcast provides awful service. Their billing department is ridiculous. No, I don't want to talk to you, no I don't need your damn email. No I don't want you to call me. I'm NOT paying the bill and this may go on my already shitty credit, but you STILL won't get a single red freaking cent from me and I will tell every single person I know to stay away from Comcast. And considering we travel all over the US 365 days a year, that's going to be a TON of people!!!!
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Pastor_LeClara (Atlanta) Just sent this complaint to Comcast. Every month I must go through this same ritual. Comcast is a ripoff. The company doesn't care about it's customers.... Why does your company insist on over charging me? The bill for this month is $158.xx. I agreed to pay it on Friday 04/25/2014 when I spoke to one of your agents earlier. She quoted the current balance in the same amount of $158.,,. The next bill isn't due until May 14, 2014. The previous bill for the amount of $215.xx was renegotiated because there was an increase of about $50.00 even though the contract had already been re-negotiated a few months earlier. I agreed to pay that bill for an amount of $178.xx, which was paid at Krogers on Cascade Rd. for the amount of $179.00 on 03/22/2014, Western Union Receipt # 0814735110. That meant I had a $0 balance. The initial bill for this month was $158.xx but suddenly it's $322.xx. Sorry Comcast the math doesn't add up. Maybe you should focus more on your customers instead of acquisition of Time-Warner and streaming of Netflix products. I'm appalled by the way you conduct business. I'm spreading the word and warning potential customers to.... Stay The Hell Out of Comcast Territory!!!