Would give zero stars if I could. There is a huge lack of customer service, efficiency, accountability, and integrity within this company. And now I can add possible theft to that list since my washer and dryer mysteriously disappeared along with four patio chairs. Not surprising the movers looked like criminals. Over the past 2 and ½ years I have had several problems with this company at the Jacksonville location. First I was supposed to have an automatic payment taken out of my checking account every month to cover this account which was never implemented and so I went several months thinking that I was all squared away with my payments when in fact no payments were going to my account. Then after a considerable amount of time I was notified that the billing department never charged my credit card for the moving fee of $500.00 which I was sure that I had paid. The billing department tacked on the extra $500.00 to my balance. December 2013 I was going to Virginia to see my family for Christmas. I contacted the office to notify them I would be coming in to get a few winter things out of storage. They said “OK no problem” and explained that they would be closed until after Christmas. Because of this I waited till December 26th and missed Christmas with my family. I drove 8 hours to Jacksonville from Marathon to get my winter clothing and was told I could not access my unit because of an outstanding balance of $1,000.00. Then was forced to proceed up north without any winter clothing. After this incident I began doubling my payments for the next 5 to 6 months so that I could bring my account to a zero balance. After 6 months I called to inquire of my account balance and was told it was still $1,000.00. This is not mathematically possible! I was told by the billing department that I had to get my bank statements and prove to them what payments I have made. I had to research 2 years of bank statements and fax them to your billing office. I gave them a few months (which is more than adequate time) to apply the payments that I proved that I made to my account. I called again this past October for a new balance and to get a quote on having my storage moved to Fort Lauderdale FL on the first of November. This time I was told that I still owe $900.00. This is again is mathematically impossible and no one ever got back to me with a quote even though I have called back three times! I have been living in Fort Lauderdale for two months now with no furniture!!! December I called to make a payment and inquire about the balance and moving quote could never get anyone to answer the phone which in my experience is typical of the billing department. I eventually left a message stating that I gave authorization for them to charge my card that they have on file $200.00 and to please call me if there are any questions. I never got a call back or a charge on my credit card. When I scheduled my moving day I was told it would be 8 AM maybe 9 AM with the morning traffic. I took the day off to be at home for my shipment loosing a day of wages. I was then called by the movers that informed me that they were going to Miami first because they scheduled another move on the same day. I told him that I was given a time of 8-9AM and that I arranged to be off from work and I am on the way to Miami why not stop at my place first instead it did not make any sense. But I was told that was what the office wanted and it would now be 12PM before they arrived. At 12;30 I called again to see where they were and in the same breath the driver said we will be there in 30 min, an hour and a half, 2 hours. lol They did not arrive until 6PM and were not finished till 11PM my neighbors were furious because they had no where to park after coming home from work and I lost a days pay for nothing. On top of everything my washer and dryer were missing along with the patio chairs. My bed is broken so the side rails and the footboard are useless, my china cabinet will not close, and several items in my shipment were full of mold. I called them to open a claim and they just keep giving me a 1-800 number to another company who handles the claims and wont look for my missing items. The claim company is just as useless they were supposed to email the claim form and it has been 4 days and 4 phone messages later and still nothing and it is not in my junk mail. Worst moving/storage company ever!! Take my advice do your self a favor and find a different company!!
Coleman American Moving Services, Inc. Reviews
Would give zero stars if I could. There is a huge lack of customer service, efficiency, accountability, and integrity within this company. And now I can add possible theft to that list since my washer and dryer mysteriously disappeared along with four patio chairs. Not surprising the movers looked like criminals. Over the past 2 and ½ years I have had several problems with this company at the Jacksonville location. First I was supposed to have an automatic payment taken out of my checking account every month to cover this account which was never implemented and so I went several months thinking that I was all squared away with my payments when in fact no payments were going to my account. Then after a considerable amount of time I was notified that the billing department never charged my credit card for the moving fee of $500.00 which I was sure that I had paid. The billing department tacked on the extra $500.00 to my balance. December 2013 I was going to Virginia to see my family for Christmas. I contacted the office to notify them I would be coming in to get a few winter things out of storage. They said “OK no problem” and explained that they would be closed until after Christmas. Because of this I waited till December 26th and missed Christmas with my family. I drove 8 hours to Jacksonville from Marathon to get my winter clothing and was told I could not access my unit because of an outstanding balance of $1,000.00. Then was forced to proceed up north without any winter clothing. After this incident I began doubling my payments for the next 5 to 6 months so that I could bring my account to a zero balance. After 6 months I called to inquire of my account balance and was told it was still $1,000.00. This is not mathematically possible! I was told by the billing department that I had to get my bank statements and prove to them what payments I have made. I had to research 2 years of bank statements and fax them to your billing office. I gave them a few months (which is more than adequate time) to apply the payments that I proved that I made to my account. I called again this past October for a new balance and to get a quote on having my storage moved to Fort Lauderdale FL on the first of November. This time I was told that I still owe $900.00. This is again is mathematically impossible and no one ever got back to me with a quote even though I have called back three times! I have been living in Fort Lauderdale for two months now with no furniture!!! December I called to make a payment and inquire about the balance and moving quote could never get anyone to answer the phone which in my experience is typical of the billing department. I eventually left a message stating that I gave authorization for them to charge my card that they have on file $200.00 and to please call me if there are any questions. I never got a call back or a charge on my credit card. When I scheduled my moving day I was told it would be 8 AM maybe 9 AM with the morning traffic. I took the day off to be at home for my shipment loosing a day of wages. I was then called by the movers that informed me that they were going to Miami first because they scheduled another move on the same day. I told him that I was given a time of 8-9AM and that I arranged to be off from work and I am on the way to Miami why not stop at my place first instead it did not make any sense. But I was told that was what the office wanted and it would now be 12PM before they arrived. At 12;30 I called again to see where they were and in the same breath the driver said we will be there in 30 min, an hour and a half, 2 hours. lol They did not arrive until 6PM and were not finished till 11PM my neighbors were furious because they had no where to park after coming home from work and I lost a days pay for nothing. On top of everything my washer and dryer were missing along with the patio chairs. My bed is broken so the side rails and the footboard are useless, my china cabinet will not close, and several items in my shipment were full of mold. I called them to open a claim and they just keep giving me a 1-800 number to another company who handles the claims and wont look for my missing items. The claim company is just as useless they were supposed to email the claim form and it has been 4 days and 4 phone messages later and still nothing and it is not in my junk mail. Worst moving/storage company ever!! Take my advice do your self a favor and find a different company!!