For anyone thinking about registering with Coinbase, please read because you may think again:
I had just finished the long and arduous process of verifying my personal and bank information. According to Coinbase, I was allowed to purchase up to $3,000 worth of Bitcoins per day. I assumed this would be a smooth transaction, considering the fact that I had already completed 2 successful transactions on their site, I had no reason to think this would turn out to be such a nightmare experience.
I waited patiently for the price of Bitcoin to fall, and when it did, I tried to buy 7.50 Bitcoins(BTC) for $2,966.97. I received an automated email confirming the transaction, and that the Bitcoins would be in my account(wallet) by next week. I was concerned because nothing appeared on my dashboard that showed that any transaction had happened. The only thing that did happen was the 3k yanked out of my bank account! I spoke with live chat representative "Luke" who was not helpful.
He simply stated it was out of his hands and to email [email protected]. I get a response:
James MacWhyte replied:
"I’m going to pass this along to my supervisors to make sure it’s resolved correctly. They’ll get back to you as quickly as they can. I’m sorry for the trouble!
Hurley
Customer Support Team"
I sent numerous emails and waited for days and no word from the "supervisor". This is a matter of concern for anyone who is thinking about using them because if their whole system is based around email, then it should be fast and customer friendly. There is no other way of contacting them e.g. by phone or live rep, which is questionable already.
Finally, I receive another automated response that states:
"Hi Alex,
On Oct 15, 2014 you purchased 7.50 BTC via bank transfer for $2,966.97.
Unfortunately, we have decided to cancel this order because it appears to be high risk. We do not send out any bitcoins on high risk transactions, and you will receive a refund to your bank account in 3-4 business days.
Please understand that we do this to keep the community safe and avoid fraudulent transactions. Apologies if you are one of the good users who gets caught up in this preventative measure - we don't get it right 100% of the time, but we need to be cautious when it comes to preventing fraud.
You may have more luck trying again in a few weeks. Best of luck and thank you for trying Coinbase.
Kind regards,
The Coinbase Team"
From my end, I had already done more than my due diligence giving out both my personal and bank info e.g. Social Security #, DOB, account & credit card numbers etc. All of which was verified which allowed me to make 2 prior transactions. However, when the price of Bitcoin fell and I tried to make a big purchase, is when they selectively decided the transaction would not be honored.
I've had much better experiences with other Bitcoin related companies so I was shocked at the lack of profesionalism. Integrity is crucial and considering how Bitcoin is still very new, companies like Coinbase have a responsibility to both customers and to the Bitcoin community to show good faith and erase negative stigmas. The government does not like competition and is paying a close eye. I don't know how much longer they will decide to keep this up. If they can't resolve my account, I'm going to seek other alternatives like Bitpay.
By the way, I did a test run and tried buying when the price shot up, the transaction went through. Very interesting . . .
For anyone thinking about registering with Coinbase, please read because you may think again:
I had just finished the long and arduous process of verifying my personal and bank information. According to Coinbase, I was allowed to purchase up to $3,000 worth of Bitcoins per day. I assumed this would be a smooth transaction, considering the fact that I had already completed 2 successful transactions on their site, I had no reason to think this would turn out to be such a nightmare experience.
I waited patiently for the price of Bitcoin to fall, and when it did, I tried to buy 7.50 Bitcoins(BTC) for $2,966.97. I received an automated email confirming the transaction, and that the Bitcoins would be in my account(wallet) by next week. I was concerned because nothing appeared on my dashboard that showed that any transaction had happened. The only thing that did happen was the 3k yanked out of my bank account! I spoke with live chat representative "Luke" who was not helpful.
He simply stated it was out of his hands and to email [email protected]. I get a response:
James MacWhyte replied:
"I’m going to pass this along to my supervisors to make sure it’s resolved correctly. They’ll get back to you as quickly as they can. I’m sorry for the trouble!
Hurley
Customer Support Team"
I sent numerous emails and waited for days and no word from the "supervisor". This is a matter of concern for anyone who is thinking about using them because if their whole system is based around email, then it should be fast and customer friendly. There is no other way of contacting them e.g. by phone or live rep, which is questionable already.
Finally, I receive another automated response that states:
"Hi Alex,
On Oct 15, 2014 you purchased 7.50 BTC via bank transfer for $2,966.97.
Unfortunately, we have decided to cancel this order because it appears to be high risk. We do not send out any bitcoins on high risk transactions, and you will receive a refund to your bank account in 3-4 business days.
Please understand that we do this to keep the community safe and avoid fraudulent transactions. Apologies if you are one of the good users who gets caught up in this preventative measure - we don't get it right 100% of the time, but we need to be cautious when it comes to preventing fraud.
You may have more luck trying again in a few weeks. Best of luck and thank you for trying Coinbase.
Kind regards,
The Coinbase Team"
From my end, I had already done more than my due diligence giving out both my personal and bank info e.g. Social Security #, DOB, account & credit card numbers etc. All of which was verified which allowed me to make 2 prior transactions. However, when the price of Bitcoin fell and I tried to make a big purchase, is when they selectively decided the transaction would not be honored.
I've had much better experiences with other Bitcoin related companies so I was shocked at the lack of profesionalism. Integrity is crucial and considering how Bitcoin is still very new, companies like Coinbase have a responsibility to both customers and to the Bitcoin community to show good faith and erase negative stigmas. The government does not like competition and is paying a close eye. I don't know how much longer they will decide to keep this up. If they can't resolve my account, I'm going to seek other alternatives like Bitpay.
By the way, I did a test run and tried buying when the price shot up, the transaction went through. Very interesting .
I am here today to tell you about our horrible experience with coinbase.com a so called bitcoin merchant. For starters they have horrible customer service both for customers and there own very merchants.Secondly we were banned because we created an additional account to test there API then we were forced to close them right after there registration forum is the same as there login so when we signed into our account we used one of our other emails not realizing the account was not under that email and it automatically created an ACCOUNT. forever banning us from there services. Just to get help with a problems takes days even weeks because they have no clue what each other are doing you get passed around there service center like a good bag on nutz.I have opened and managed many successful businesses and have dealt with many other business and by far this is one of the worse I've seen. Secondly if your developing a website based on coinbase or there API i would stop right now and look into other options don't make the same mistake i made because this will cost you a lot of time and money when you finally complete your project and coin base works one day and fails you the next. They don't have sandbox accounts and they don't let you register multiple accounts to validate and verify your store.They force you to mix your personal account with your business which can be very confusing as well. They have a very poor verification process that literally picks up anything and when i say anything i mean anything. Log into your account from a different IP. Try to buy to little amount of bitcoin or to much even.There entire algorithm sucks and honestly does not work at all its filters everything out but the fraud because if it was honestly working you would not see all the complaints on this company and they would not experience all the fraud. Also a word of advice coinbase.com has a Major security flaw that i informed them of and they took no note on the matter and froze my account again for bringing this to there attention. There bank verification is stone age and retarded. Lets pretend here something no way am i endorsing my self or anyone to do this but upon using my own very account i stumbled across this matter by mistake because people that deal with cyber security as my self have a very good eye on picking out weaknesses. There system allows a person to use any bank account login credentials and as long as you have a login name for lets say bank of America you can use that login to add or link any bank account you want from that same bank so if i have an account number from lets say subject A to bank of America and i have a bank of America account or happen to know someone's logini can use subject A's routing and account number and verify it with Subject B's login credentials. This is serious because it allows not only coinbase to experience major fraud but it also allows consumers and the American people to be victimized through coinbases system. We at Virtual CoinBox have become a victim of coinbases bias and prejudice system and techniques they use and there mistreatment because of them we are forced to redesign our entire API integration and our merchant to make virtual coinbox a successful bitcoin community which has been delayed in its launch date again now because of coinbase.com lack of professional conduct to provide services to business to my self professionally. We are currently looking for a relationship with gocoin.com and we hope to have a successful and long relationship with them. And as for coinbase they can go to hell and there EGO will be the very thing to bring that company to its knees.
Coinbase Reviews
For anyone thinking about registering with Coinbase, please read because you may think again:
I had just finished the long and arduous process of verifying my personal and bank information. According to Coinbase, I was allowed to purchase up to $3,000 worth of Bitcoins per day. I assumed this would be a smooth transaction, considering the fact that I had already completed 2 successful transactions on their site, I had no reason to think this would turn out to be such a nightmare experience.
I waited patiently for the price of Bitcoin to fall, and when it did, I tried to buy 7.50 Bitcoins(BTC) for $2,966.97. I received an automated email confirming the transaction, and that the Bitcoins would be in my account(wallet) by next week. I was concerned because nothing appeared on my dashboard that showed that any transaction had happened. The only thing that did happen was the 3k yanked out of my bank account! I spoke with live chat representative "Luke" who was not helpful.
He simply stated it was out of his hands and to email [email protected]. I get a response:
James MacWhyte replied:
"I’m going to pass this along to my supervisors to make sure it’s resolved correctly. They’ll get back to you as quickly as they can. I’m sorry for the trouble!
Hurley
Customer Support Team"
I sent numerous emails and waited for days and no word from the "supervisor". This is a matter of concern for anyone who is thinking about using them because if their whole system is based around email, then it should be fast and customer friendly. There is no other way of contacting them e.g. by phone or live rep, which is questionable already.
Finally, I receive another automated response that states:
"Hi Alex,
On Oct 15, 2014 you purchased 7.50 BTC via bank transfer for $2,966.97.
Unfortunately, we have decided to cancel this order because it appears to be high risk. We do not send out any bitcoins on high risk transactions, and you will receive a refund to your bank account in 3-4 business days.
Please understand that we do this to keep the community safe and avoid fraudulent transactions. Apologies if you are one of the good users who gets caught up in this preventative measure - we don't get it right 100% of the time, but we need to be cautious when it comes to preventing fraud.
You may have more luck trying again in a few weeks. Best of luck and thank you for trying Coinbase.
Kind regards,
The Coinbase Team"
From my end, I had already done more than my due diligence giving out both my personal and bank info e.g. Social Security #, DOB, account & credit card numbers etc. All of which was verified which allowed me to make 2 prior transactions. However, when the price of Bitcoin fell and I tried to make a big purchase, is when they selectively decided the transaction would not be honored.
I've had much better experiences with other Bitcoin related companies so I was shocked at the lack of profesionalism. Integrity is crucial and considering how Bitcoin is still very new, companies like Coinbase have a responsibility to both customers and to the Bitcoin community to show good faith and erase negative stigmas. The government does not like competition and is paying a close eye. I don't know how much longer they will decide to keep this up. If they can't resolve my account, I'm going to seek other alternatives like Bitpay.
By the way, I did a test run and tried buying when the price shot up, the transaction went through. Very interesting . . .
For anyone thinking about registering with Coinbase, please read because you may think again:
I had just finished the long and arduous process of verifying my personal and bank information. According to Coinbase, I was allowed to purchase up to $3,000 worth of Bitcoins per day. I assumed this would be a smooth transaction, considering the fact that I had already completed 2 successful transactions on their site, I had no reason to think this would turn out to be such a nightmare experience.
I waited patiently for the price of Bitcoin to fall, and when it did, I tried to buy 7.50 Bitcoins(BTC) for $2,966.97. I received an automated email confirming the transaction, and that the Bitcoins would be in my account(wallet) by next week. I was concerned because nothing appeared on my dashboard that showed that any transaction had happened. The only thing that did happen was the 3k yanked out of my bank account! I spoke with live chat representative "Luke" who was not helpful.
He simply stated it was out of his hands and to email [email protected]. I get a response:
James MacWhyte replied:
"I’m going to pass this along to my supervisors to make sure it’s resolved correctly. They’ll get back to you as quickly as they can. I’m sorry for the trouble!
Hurley
Customer Support Team"
I sent numerous emails and waited for days and no word from the "supervisor". This is a matter of concern for anyone who is thinking about using them because if their whole system is based around email, then it should be fast and customer friendly. There is no other way of contacting them e.g. by phone or live rep, which is questionable already.
Finally, I receive another automated response that states:
"Hi Alex,
On Oct 15, 2014 you purchased 7.50 BTC via bank transfer for $2,966.97.
Unfortunately, we have decided to cancel this order because it appears to be high risk. We do not send out any bitcoins on high risk transactions, and you will receive a refund to your bank account in 3-4 business days.
Please understand that we do this to keep the community safe and avoid fraudulent transactions. Apologies if you are one of the good users who gets caught up in this preventative measure - we don't get it right 100% of the time, but we need to be cautious when it comes to preventing fraud.
You may have more luck trying again in a few weeks. Best of luck and thank you for trying Coinbase.
Kind regards,
The Coinbase Team"
From my end, I had already done more than my due diligence giving out both my personal and bank info e.g. Social Security #, DOB, account & credit card numbers etc. All of which was verified which allowed me to make 2 prior transactions. However, when the price of Bitcoin fell and I tried to make a big purchase, is when they selectively decided the transaction would not be honored.
I've had much better experiences with other Bitcoin related companies so I was shocked at the lack of profesionalism. Integrity is crucial and considering how Bitcoin is still very new, companies like Coinbase have a responsibility to both customers and to the Bitcoin community to show good faith and erase negative stigmas. The government does not like competition and is paying a close eye. I don't know how much longer they will decide to keep this up. If they can't resolve my account, I'm going to seek other alternatives like Bitpay.
By the way, I did a test run and tried buying when the price shot up, the transaction went through. Very interesting .
I am here today to tell you about our horrible experience with coinbase.com a so called bitcoin merchant. For starters they have horrible customer service both for customers and there own very merchants.Secondly we were banned because we created an additional account to test there API then we were forced to close them right after there registration forum is the same as there login so when we signed into our account we used one of our other emails not realizing the account was not under that email and it automatically created an ACCOUNT. forever banning us from there services. Just to get help with a problems takes days even weeks because they have no clue what each other are doing you get passed around there service center like a good bag on nutz.I have opened and managed many successful businesses and have dealt with many other business and by far this is one of the worse I've seen. Secondly if your developing a website based on coinbase or there API i would stop right now and look into other options don't make the same mistake i made because this will cost you a lot of time and money when you finally complete your project and coin base works one day and fails you the next. They don't have sandbox accounts and they don't let you register multiple accounts to validate and verify your store.They force you to mix your personal account with your business which can be very confusing as well. They have a very poor verification process that literally picks up anything and when i say anything i mean anything. Log into your account from a different IP. Try to buy to little amount of bitcoin or to much even.There entire algorithm sucks and honestly does not work at all its filters everything out but the fraud because if it was honestly working you would not see all the complaints on this company and they would not experience all the fraud. Also a word of advice coinbase.com has a Major security flaw that i informed them of and they took no note on the matter and froze my account again for bringing this to there attention. There bank verification is stone age and retarded. Lets pretend here something no way am i endorsing my self or anyone to do this but upon using my own very account i stumbled across this matter by mistake because people that deal with cyber security as my self have a very good eye on picking out weaknesses. There system allows a person to use any bank account login credentials and as long as you have a login name for lets say bank of America you can use that login to add or link any bank account you want from that same bank so if i have an account number from lets say subject A to bank of America and i have a bank of America account or happen to know someone's logini can use subject A's routing and account number and verify it with Subject B's login credentials. This is serious because it allows not only coinbase to experience major fraud but it also allows consumers and the American people to be victimized through coinbases system. We at Virtual CoinBox have become a victim of coinbases bias and prejudice system and techniques they use and there mistreatment because of them we are forced to redesign our entire API integration and our merchant to make virtual coinbox a successful bitcoin community which has been delayed in its launch date again now because of coinbase.com lack of professional conduct to provide services to business to my self professionally. We are currently looking for a relationship with gocoin.com and we hope to have a successful and long relationship with them. And as for coinbase they can go to hell and there EGO will be the very thing to bring that company to its knees.