I'm not one to usually write reviews. As a Marketing Director, I know the hassles that come from seeing someone trash your business reputation on the internet. With that in mind, the experience that my wife and her mother had at this dealership absolutely deserves to be known. My wife and I purchased a used Honda Civic (Not from this dealership, which is probably why Coggin DeLand Honda decided it was necessary to rip us off in the first place), and her mother who has always taken her Honda insisted that we let her take the car to this dealership for an oil change and to "look over" the car to make sure it was sound.
Well that's where the issues started. First of all, they threw four new tires on the car at a rate of $119 each when i had already priced them from my tire guy (yep the same exact tires) for $70 each. Then they some how just knew without taking anything apart that the timing belt and everything it touches needed replaced. So, instead of giving an estimate and suggesting to them that it needed done... or even explaining why they felt the need to tear the engine apart to check that in the first place... THEY REPLACED IT ALL..... no permission given, just went ahead and did it. They supposedly performed an alignment (this is the one and only thing other than an oil change they were authorized to do), but it wasn't done.... i know this because it still pulls to the right... and MY TIRE GUY said there was no way they did it based on his machine (the same equipment Honda Uses)... My wife and her mother waited literally from 10am until 6:30 pm while they tinkered, and toyed, and did whatever else they could milk out of my Mother in Law. They saw her coming a mile away, and probably have been doing the same thing to her for years!
Finally, after it was all said and done, a simple oil change and alignment which should have been quick and easy, came out to the tune of $2300. The worst part, is that they missed the fact that the struts need to be replaced, and neglected to fix the cracked CV Axle..... THINGS THAT SHOULD HAVE BEEN FIXED (but only after an estimate and permission was given).....This dealership is NOT TO BE TRUSTED! They will rip you off, perform unauthorized (and probably unnecessary) work to milk you for everything you have. ESPECIALLY if you didn't give them your money by purchasing a car from them.... Please for the sake of yourself and your loved ones, DO NOT USE THIS DEALERSHIP. I am writing to the BBB about this and will take every action i can to make sure that this does NOT happen to someone else.
Some of you might think that my review is a scam but I am certifying that everything included in this passage is 100% true. So my story started 7 months ago, yes I am no kidding 7 months of struggle without getting my money back. I have bought a car with this dealership and I purchased an extended warranty with it which has 30 days cancellation without any fees. 3 weeks after, I went to this dealership to cancel my warranty, and the person i dealt with confirmed to me that I am all set, and the money will go back to my bank. It turn out after 2 months that he did not even bother to cancel this warranty. After unsuccessful attempts to reach this person which is by the way, finance manager, I have decided to speak with his manager named "Sanjay" who confirmed me that he will take care of the issue. Guess what, he actually cancelled the warranty but with the fees, and I was charged 150 Dollars fees. Again, i contacted Mr Sanjay who told me 2 months ago that he will personally process the refund of the penalty, and without any surprise, he did not do anything. I am not here to judge people, and I never intended to do so but the way my case was handled even after it was escalated to Mr Sanjay, general sales manager is unfortunately unacceptable. I never see a company ignoring a guest complaint especially when it is caused by an employee's mistake. I have sent several emails to Mr Sanjay, and I still have copy of those emails, and I also called him and left several voice mails, and he did not even bother to reply to me. I just don't understand how such things could happen with the consent of the highest management. I am deeply irritated and disappointed, and I lost trust in this dealership. They held their customer responsible for their mistakes and they make you waiting and waiting to get nothing at the end. From my understanding, one of the manager duties is to ensure that the employees are following the rules, and to correct any mistakes by taking the required actions toward the customer first. My request is to be refunded, and I am not concerned about something else. I urge everyone to think twice before putting your foot in this place. Be careful as the only thing they are interested is to sell you a vehicle. After that, you will struggle with them as unfortunately for them they do not have any culture of customer service satisfaction. As today, I did not receive my money back and as today, I am still waiting for an answer.
Coggin DeLand Honda Reviews
I'm not one to usually write reviews. As a Marketing Director, I know the hassles that come from seeing someone trash your business reputation on the internet. With that in mind, the experience that my wife and her mother had at this dealership absolutely deserves to be known. My wife and I purchased a used Honda Civic (Not from this dealership, which is probably why Coggin DeLand Honda decided it was necessary to rip us off in the first place), and her mother who has always taken her Honda insisted that we let her take the car to this dealership for an oil change and to "look over" the car to make sure it was sound.
Well that's where the issues started. First of all, they threw four new tires on the car at a rate of $119 each when i had already priced them from my tire guy (yep the same exact tires) for $70 each. Then they some how just knew without taking anything apart that the timing belt and everything it touches needed replaced. So, instead of giving an estimate and suggesting to them that it needed done... or even explaining why they felt the need to tear the engine apart to check that in the first place... THEY REPLACED IT ALL..... no permission given, just went ahead and did it. They supposedly performed an alignment (this is the one and only thing other than an oil change they were authorized to do), but it wasn't done.... i know this because it still pulls to the right... and MY TIRE GUY said there was no way they did it based on his machine (the same equipment Honda Uses)... My wife and her mother waited literally from 10am until 6:30 pm while they tinkered, and toyed, and did whatever else they could milk out of my Mother in Law. They saw her coming a mile away, and probably have been doing the same thing to her for years!
Finally, after it was all said and done, a simple oil change and alignment which should have been quick and easy, came out to the tune of $2300. The worst part, is that they missed the fact that the struts need to be replaced, and neglected to fix the cracked CV Axle..... THINGS THAT SHOULD HAVE BEEN FIXED (but only after an estimate and permission was given).....This dealership is NOT TO BE TRUSTED! They will rip you off, perform unauthorized (and probably unnecessary) work to milk you for everything you have. ESPECIALLY if you didn't give them your money by purchasing a car from them.... Please for the sake of yourself and your loved ones, DO NOT USE THIS DEALERSHIP. I am writing to the BBB about this and will take every action i can to make sure that this does NOT happen to someone else.
Some of you might think that my review is a scam but I am certifying that everything included in this passage is 100% true. So my story started 7 months ago, yes I am no kidding 7 months of struggle without getting my money back. I have bought a car with this dealership and I purchased an extended warranty with it which has 30 days cancellation without any fees. 3 weeks after, I went to this dealership to cancel my warranty, and the person i dealt with confirmed to me that I am all set, and the money will go back to my bank. It turn out after 2 months that he did not even bother to cancel this warranty. After unsuccessful attempts to reach this person which is by the way, finance manager, I have decided to speak with his manager named "Sanjay" who confirmed me that he will take care of the issue. Guess what, he actually cancelled the warranty but with the fees, and I was charged 150 Dollars fees. Again, i contacted Mr Sanjay who told me 2 months ago that he will personally process the refund of the penalty, and without any surprise, he did not do anything. I am not here to judge people, and I never intended to do so but the way my case was handled even after it was escalated to Mr Sanjay, general sales manager is unfortunately unacceptable. I never see a company ignoring a guest complaint especially when it is caused by an employee's mistake. I have sent several emails to Mr Sanjay, and I still have copy of those emails, and I also called him and left several voice mails, and he did not even bother to reply to me. I just don't understand how such things could happen with the consent of the highest management. I am deeply irritated and disappointed, and I lost trust in this dealership. They held their customer responsible for their mistakes and they make you waiting and waiting to get nothing at the end. From my understanding, one of the manager duties is to ensure that the employees are following the rules, and to correct any mistakes by taking the required actions toward the customer first. My request is to be refunded, and I am not concerned about something else. I urge everyone to think twice before putting your foot in this place. Be careful as the only thing they are interested is to sell you a vehicle. After that, you will struggle with them as unfortunately for them they do not have any culture of customer service satisfaction. As today, I did not receive my money back and as today, I am still waiting for an answer.