Robert Agani or whatever his name is a scam artist and Coffee Machines USA is a SCAM! I paid $18,500 for four machines to be placed at one location. Robert promised me an estimated vend rate of 90 vends per day times 4 machines per day. Each vend was to equal a minimum of $1. He also said I would recoup my initial investment after three months.
After 4 months, I had the 4 machines still wrapped in original packing in my garage and no locations! After much back and fourth, I did receive $500 leaving a loss of $18,000. Robert or whatever his name is and Coffee Machines USA believes ripping off their customers is an appropriate way to do business.
On June 19th, 2014, after completing a form inquiring about a possible franchise opportunity, I was contacted by Robert Agani by phone. After discussion about his business opportunity, he assured me and followed it up with a written Purchase Agreement and subsequent Contract. Written in the Purchase Agreement and Contract: Coffee Machines USA would suppply me with 4 coffee vending machines, all 4 machines would be located at a local hospital, each machines was expected to vend 90 vends a day, Coffee Machines USA would pay for placement of machines, Coffee Machines USA would pay for insurance, repairs, and training. Coffee Machines USA would provide first set of supplies for the 4 machines in the form of coffee, sugar, milk, etc. For this service, I paid $18,500. After approximately 6 weeks and many, many, many phone calls and emails (some returned, many not returned) later, I received the 4 machines. At this point, Robert Agani played a disappearing game- not returning phone calls, or evading phone calls, not responding to emails or acting as if he didn't know why I was upset. For example, on one occasion, he spent 3 weeks telling me he was trying to get the tech out to train me and locate the machines. I eventually learned that the person he was calling the tech was the destributor and not the person he was purporting at all. After approx. 4 weeks of my contstant complaints for lack of performance, he put me in trouch with a tech. Unfortunately, the tech I spoke with was as disturbed by Robert as I. Robert refused to give either the tech or myself the location where the machines were to be placed. Robert actually set up a time for training, but refused to send the coffee products, or release the location for the machines. The tech was so disgusted by Robert's constant mis information that he became very concerned about Robert's motives. Eventually, after consistant complaining and 2 and a half months without my vending business after which I had paid $18,500 Robert refused to return any form of communication. Approx. a week later I received a call from Rodger Scott who said he was the Customer Service Director and was asked by Robert to contact me. After a lenghty discussion in which I described Robert's disasterous performance, Rodger assured me that Coffee Machines USA (C. M. USA) would make things right or refund my money. The refund date was set for September 19, 2014. Rodger appeared to try and rectify the situation; however, the situation did not improve. They did send me 4 separate locations with an expected vend number of 25 per day. When I called the locations, I was told they wanted to see a contranct from C. M. USA before meeting with me. I was informed by the location service C. M. USA used, that there was no such contract. When I tried contacting the sites again, they did not return my calls. I related all of this to Rodger. As Sept. 19th had arrived, I asked for my full refund as assured. Rodger told me he actually did not have any authority to make that statement. He later told me on another phone call that Robert refused to return the money. To date I have received only the 4 machines and $500 for a bonus. I have not received the location service with an expected 90 vends per day each machines, I have not received training, I have received no further contact by C. M. USA. Originally Robert told me to set up my business while waiting for machines to arrive. My LLC cost another $700.
I was scamed by Robert Agani owner of Coffee Machines USA. I found his website on line while looking for franchises. He told me that he sells Coffee vending machines which come with a guaranteed location and he told me that he had 17 locations in my area, that each location had over 120 employees and that the machines go in the employee break room so you have a captured audience. That typically 60 to 70% of the people buy one cup of coffee each day, so a machine could sell about 80 cups a day at $1.25 each. The cost of one cup is .25 cents which leaves $1.00 in profit, times 80 equals $80 a day, times 6 days is $480 a week, timse four weeks is $1920 a month. Each machine cost $5,000, so the way he was describing it the machine could be paid off in less than three months, i told him i would call him back in a couple of days. I called him after two days and started to ask some questions and he tells me that most of the locations have been sold that there are only three left.
He said he had a college which is one mile from my house with 190 faculty, a data company about 15 minutes from my house with 120 employees and another office with 130 employees and that the people that had bought the other locations were interested in those also so i needed to tell him if i wanted any before he calls them and gives it to them, so i fell for his hard sell and bought three of them. He also told me that he had an agreement with these locations to put the machines in, the following week, so i would be in business next week. I wired the money to him like an idiot and waited for the machines. the machines did not arrive the following week, i called him but he would not answer his phone, after i paid for the machines the only communication i had with him was emails. The machines arrived at my house seven weeks after i paid for them, and he kept assuring me while i waited for the machines that the locations were still available," a million percent guaranty", " i promise you, you will be in business next week" he told me.
The machines came and i asked him when would his guy come to show me how to operate them and take them to the locations, that was part of the deal. No one came i got an email after a couple of days from a coffee machine locator company, who said that they were hired to find me locations for my machines. I responded, who hired you and why, because i already had locations. I asked Robert Agani what is going on but he did not respond. Next day i got an email from the locator offic with fous locations, three of them were car repair shops with four employees and one ice rink arena with about 10 employees. I asked Agani again what happened to the locations he had promised and he responded " that's how this business is, locations come and go". Well i was very angry asked him to refund my money because he lied to me, but he said that technically he fulfille his part of the agreement.
After trying numerous times to talk to him i failed because he wont respond to my emails or to my phone calls. He has since changed his name to Ryan, but he is still the same crook as before, do not buy anything from this man or company you will surely lose.
Coffee Machines USA Reviews
Robert Agani or whatever his name is a scam artist and Coffee Machines USA is a SCAM! I paid $18,500 for four machines to be placed at one location. Robert promised me an estimated vend rate of 90 vends per day times 4 machines per day. Each vend was to equal a minimum of $1. He also said I would recoup my initial investment after three months.
After 4 months, I had the 4 machines still wrapped in original packing in my garage and no locations! After much back and fourth, I did receive $500 leaving a loss of $18,000. Robert or whatever his name is and Coffee Machines USA believes ripping off their customers is an appropriate way to do business.
On June 19th, 2014, after completing a form inquiring about a possible franchise opportunity, I was contacted by Robert Agani by phone. After discussion about his business opportunity, he assured me and followed it up with a written Purchase Agreement and subsequent Contract. Written in the Purchase Agreement and Contract: Coffee Machines USA would suppply me with 4 coffee vending machines, all 4 machines would be located at a local hospital, each machines was expected to vend 90 vends a day, Coffee Machines USA would pay for placement of machines, Coffee Machines USA would pay for insurance, repairs, and training. Coffee Machines USA would provide first set of supplies for the 4 machines in the form of coffee, sugar, milk, etc. For this service, I paid $18,500. After approximately 6 weeks and many, many, many phone calls and emails (some returned, many not returned) later, I received the 4 machines. At this point, Robert Agani played a disappearing game- not returning phone calls, or evading phone calls, not responding to emails or acting as if he didn't know why I was upset. For example, on one occasion, he spent 3 weeks telling me he was trying to get the tech out to train me and locate the machines. I eventually learned that the person he was calling the tech was the destributor and not the person he was purporting at all. After approx. 4 weeks of my contstant complaints for lack of performance, he put me in trouch with a tech. Unfortunately, the tech I spoke with was as disturbed by Robert as I. Robert refused to give either the tech or myself the location where the machines were to be placed. Robert actually set up a time for training, but refused to send the coffee products, or release the location for the machines. The tech was so disgusted by Robert's constant mis information that he became very concerned about Robert's motives. Eventually, after consistant complaining and 2 and a half months without my vending business after which I had paid $18,500 Robert refused to return any form of communication. Approx. a week later I received a call from Rodger Scott who said he was the Customer Service Director and was asked by Robert to contact me. After a lenghty discussion in which I described Robert's disasterous performance, Rodger assured me that Coffee Machines USA (C. M. USA) would make things right or refund my money. The refund date was set for September 19, 2014. Rodger appeared to try and rectify the situation; however, the situation did not improve. They did send me 4 separate locations with an expected vend number of 25 per day. When I called the locations, I was told they wanted to see a contranct from C. M. USA before meeting with me. I was informed by the location service C. M. USA used, that there was no such contract. When I tried contacting the sites again, they did not return my calls. I related all of this to Rodger. As Sept. 19th had arrived, I asked for my full refund as assured. Rodger told me he actually did not have any authority to make that statement. He later told me on another phone call that Robert refused to return the money. To date I have received only the 4 machines and $500 for a bonus. I have not received the location service with an expected 90 vends per day each machines, I have not received training, I have received no further contact by C. M. USA. Originally Robert told me to set up my business while waiting for machines to arrive. My LLC cost another $700.
I was scamed by Robert Agani owner of Coffee Machines USA. I found his website on line while looking for franchises. He told me that he sells Coffee vending machines which come with a guaranteed location and he told me that he had 17 locations in my area, that each location had over 120 employees and that the machines go in the employee break room so you have a captured audience. That typically 60 to 70% of the people buy one cup of coffee each day, so a machine could sell about 80 cups a day at $1.25 each. The cost of one cup is .25 cents which leaves $1.00 in profit, times 80 equals $80 a day, times 6 days is $480 a week, timse four weeks is $1920 a month. Each machine cost $5,000, so the way he was describing it the machine could be paid off in less than three months, i told him i would call him back in a couple of days. I called him after two days and started to ask some questions and he tells me that most of the locations have been sold that there are only three left.
He said he had a college which is one mile from my house with 190 faculty, a data company about 15 minutes from my house with 120 employees and another office with 130 employees and that the people that had bought the other locations were interested in those also so i needed to tell him if i wanted any before he calls them and gives it to them, so i fell for his hard sell and bought three of them. He also told me that he had an agreement with these locations to put the machines in, the following week, so i would be in business next week. I wired the money to him like an idiot and waited for the machines. the machines did not arrive the following week, i called him but he would not answer his phone, after i paid for the machines the only communication i had with him was emails. The machines arrived at my house seven weeks after i paid for them, and he kept assuring me while i waited for the machines that the locations were still available," a million percent guaranty", " i promise you, you will be in business next week" he told me.
The machines came and i asked him when would his guy come to show me how to operate them and take them to the locations, that was part of the deal. No one came i got an email after a couple of days from a coffee machine locator company, who said that they were hired to find me locations for my machines. I responded, who hired you and why, because i already had locations. I asked Robert Agani what is going on but he did not respond. Next day i got an email from the locator offic with fous locations, three of them were car repair shops with four employees and one ice rink arena with about 10 employees. I asked Agani again what happened to the locations he had promised and he responded " that's how this business is, locations come and go". Well i was very angry asked him to refund my money because he lied to me, but he said that technically he fulfille his part of the agreement.
After trying numerous times to talk to him i failed because he wont respond to my emails or to my phone calls. He has since changed his name to Ryan, but he is still the same crook as before, do not buy anything from this man or company you will surely lose.