They are theirs and liars. Don't bill out the DOS twe're should be to the private insurance. They convince you they are not gonna pay and make you take out the credited it cards and charade them when they want. They need To BE SHUT DOWN FOR FRAUD. They abuse older people and this is an Injustice.
On November 1, 2013 I was fraudulently overcharged $531.08 of $1496.44 by the office manager, who lied about my insurance limits and the correct in-network MetLife-Tricare dental PPO fees. I have made dozens of attempts to correct their records without any honest cooperation from Coast. Discover Card Fraud Investigation unit agreed the charges were indeed fraudulent and removed $531.08 from Coast account and credited to mine. Coast continued to have inaccurate records and I continued to try to correct them to this day. Metlife's Explanation of Benefits did not completely come to me until months later, as Coast made 5 incorrect claims to MetLife before finally one filed in January 2014 . I had done the exam and x rays in October, then got dental insurance and repeatedly informed the office managers and others of the insurance plan, of which they are a PPO preferred provider, obligated to certain lower rates. On November 1, 2013 not only did Dr. Reyes do the entire mouth initial periodontal treatment, she also took off two crowns. I was in the office from about 9 a.m. until well after closing. It took nearly an entire two months for both crowns to be finished, with the temporary crowns frequently falling off. So in a way, I was hostage to them from 11-1 to late December. There were three different office managers at the now closed East Naples office as well as their corporate office in Tampa that promised corrections but were just being deliberately dishonest. In October 2014, I have just now discovered by a semi annual check of credit report, and there was no previous notice, Coast Dental illegally dinged my credit for $531.08
Quality of Work:
There were dozens of worms on the lobby floor and the idle office manager did nothing.
There was a different dental assistant for each office visit, only one assistant and only one dentist, and never a hygienist. The first Haitian girl repeatedly jammed the x-ray film bracket very painfully into the mouth and also was incompetently striking with force my head and upper body with the stand-up x-ray machine. She also presented a paper and stated "just sign here". It included a unsolicited and very high charge for un-necessary "Oral Cancer Screening" (most dentists do for free). That of course was declined. On 11-1-2013 either the dentist had the chair at a wrong angle or the assistant was not doing suction correctly, because the entire day I had far too much water, etc. pooling into my throat. At one point it caused me to vomit slightly. At one point Dr. Reyes dropped a tooth into my throat, luckily I coughed it up and spit out, otherwise would have required hospital visit and stomach pumped. Although charming, Dr. Reyes is a very inexperienced dentist, as she graduated dental school in 2013 and the East Naples office had very few patients.
I initially made the mistake of choosing this office because of convenient location (now closed) and membership in dental PPO (won't honor contractually obligated rates). I have since learned that the large chains such as Coast, Aspen, Great Expressions, etc, are always doing these type of financial scams and frauds, unnecessary and inferior dental work, etc.. They are only about profit, not patient care. Most dentists are either inexperienced, or otherwise unable to be in a private practice. I strongly recommend anyone needing dental service avoid large chains and find a private practice. Coast is the worst, don't go there, you will regret it.
Received new dentures in 2006. Went for a try in for permanent dentures and they looked ridiculous. I told the assistant Gemma that I wasn't happy with them. She said we could do it again but I would have to leave my current denture there for three days. I said I wasn't doing that and left. I left the $1000 credit sitting on my account should I ever decide to have the permanent dentures made. I have never been back to their office.
I'm getting ready to move from Florida to Tennessee so, on May 9th, I started the process to have my credit refunded to me. After they obtained my chart, they determined my credit would only be for $636 because I had the impression done for the new dentures. I don't think so but it's been 8 years so I could be wrong. I only recall having the original one done before every even having anything pulled.
I accepted the 636. After waiting a month for the check to be mailed I called back and was told that corporate reduced the refund to a hundred and some dollars. What really gets me is that they said I made three visits, one each month for three months. A total and complete lie. If there are records of me making two additional visits they are a mistake at best but most likely completely fabricated.
I have called the corporate customer service number numerous times and just get sent to the voicemail for a Lisa Rodriguez. I have yet to receive a return phone call. The office keeps giving me the runaround. We are talking about a relatively small amount of money here but I won't let this go after seeing how often this has happened. I can't understand how a company can stay in business with practices like this.
Coast Dental, Deltona, FL participates in fradulant claims and billing practices, not informing patients of credits on their account. When I had inquired about my account after transferring my records low and behold I had a credit due. It has been requested in writing, person and phone to no avail. Thus far, I have waited since February with still no check in the mail. I fear for those who are not savvy enought to ask the right questions regarding their account.
Coast Dental Reviews
They are theirs and liars. Don't bill out the DOS twe're should be to the private insurance. They convince you they are not gonna pay and make you take out the credited it cards and charade them when they want. They need To BE SHUT DOWN FOR FRAUD. They abuse older people and this is an Injustice.
On November 1, 2013 I was fraudulently overcharged $531.08 of $1496.44 by the office manager, who lied about my insurance limits and the correct in-network MetLife-Tricare dental PPO fees. I have made dozens of attempts to correct their records without any honest cooperation from Coast. Discover Card Fraud Investigation unit agreed the charges were indeed fraudulent and removed $531.08 from Coast account and credited to mine. Coast continued to have inaccurate records and I continued to try to correct them to this day. Metlife's Explanation of Benefits did not completely come to me until months later, as Coast made 5 incorrect claims to MetLife before finally one filed in January 2014 . I had done the exam and x rays in October, then got dental insurance and repeatedly informed the office managers and others of the insurance plan, of which they are a PPO preferred provider, obligated to certain lower rates. On November 1, 2013 not only did Dr. Reyes do the entire mouth initial periodontal treatment, she also took off two crowns. I was in the office from about 9 a.m. until well after closing. It took nearly an entire two months for both crowns to be finished, with the temporary crowns frequently falling off. So in a way, I was hostage to them from 11-1 to late December. There were three different office managers at the now closed East Naples office as well as their corporate office in Tampa that promised corrections but were just being deliberately dishonest. In October 2014, I have just now discovered by a semi annual check of credit report, and there was no previous notice, Coast Dental illegally dinged my credit for $531.08
Quality of Work:
There were dozens of worms on the lobby floor and the idle office manager did nothing.
There was a different dental assistant for each office visit, only one assistant and only one dentist, and never a hygienist. The first Haitian girl repeatedly jammed the x-ray film bracket very painfully into the mouth and also was incompetently striking with force my head and upper body with the stand-up x-ray machine. She also presented a paper and stated "just sign here". It included a unsolicited and very high charge for un-necessary "Oral Cancer Screening" (most dentists do for free). That of course was declined. On 11-1-2013 either the dentist had the chair at a wrong angle or the assistant was not doing suction correctly, because the entire day I had far too much water, etc. pooling into my throat. At one point it caused me to vomit slightly. At one point Dr. Reyes dropped a tooth into my throat, luckily I coughed it up and spit out, otherwise would have required hospital visit and stomach pumped. Although charming, Dr. Reyes is a very inexperienced dentist, as she graduated dental school in 2013 and the East Naples office had very few patients.
I initially made the mistake of choosing this office because of convenient location (now closed) and membership in dental PPO (won't honor contractually obligated rates). I have since learned that the large chains such as Coast, Aspen, Great Expressions, etc, are always doing these type of financial scams and frauds, unnecessary and inferior dental work, etc.. They are only about profit, not patient care. Most dentists are either inexperienced, or otherwise unable to be in a private practice. I strongly recommend anyone needing dental service avoid large chains and find a private practice. Coast is the worst, don't go there, you will regret it.
Received new dentures in 2006. Went for a try in for permanent dentures and they looked ridiculous. I told the assistant Gemma that I wasn't happy with them. She said we could do it again but I would have to leave my current denture there for three days. I said I wasn't doing that and left. I left the $1000 credit sitting on my account should I ever decide to have the permanent dentures made. I have never been back to their office.
I'm getting ready to move from Florida to Tennessee so, on May 9th, I started the process to have my credit refunded to me. After they obtained my chart, they determined my credit would only be for $636 because I had the impression done for the new dentures. I don't think so but it's been 8 years so I could be wrong. I only recall having the original one done before every even having anything pulled.
I accepted the 636. After waiting a month for the check to be mailed I called back and was told that corporate reduced the refund to a hundred and some dollars. What really gets me is that they said I made three visits, one each month for three months. A total and complete lie. If there are records of me making two additional visits they are a mistake at best but most likely completely fabricated.
I have called the corporate customer service number numerous times and just get sent to the voicemail for a Lisa Rodriguez. I have yet to receive a return phone call. The office keeps giving me the runaround. We are talking about a relatively small amount of money here but I won't let this go after seeing how often this has happened. I can't understand how a company can stay in business with practices like this.
Coast Dental, Deltona, FL participates in fradulant claims and billing practices, not informing patients of credits on their account. When I had inquired about my account after transferring my records low and behold I had a credit due. It has been requested in writing, person and phone to no avail. Thus far, I have waited since February with still no check in the mail. I fear for those who are not savvy enought to ask the right questions regarding their account.