I have contacted Royal Solaris to book a room for our Mexican vacation in December 2015.
When booking the room, the hotel provided a promotion deal if you agree to attend their timeshare presentation. Listed below are the terms of the hotels agreement:
"But taking advantage of these special rates, the total of your reservation will be “1,209 usd”
The rate incudes:
All meals
Unlimited Drinks
Entertainment Shows every night
Kids Club
All Taxes Included
Get to know the new in our Club
Our marketing department is doing an extra effort to honor you this outstanding prices, that is why we like to invite you to discover a different way to travel and listen to our 90 minutes informative tour as part of your morning breakfast, you just need to fulfill a marketing profile,
which is really easy:
Married Couples or cohabitating at least for 24 months or Single Woman (Cohabitated couples must present a ID with the same address).
Must be American, Canadian (except Montreal and Quebec), Mexico or UK Citizens and Residents)
30 to 65 years of age; Mexican Residents over 35 years old.
Travel with one Major Credit card / 2 CC for Mexicans
Annual combine income of US$50,000 dollars for US Residents / $60,000 pesos per month for Mexicans
Not applicable to students, travel agents, airline employees or unemployed persons
Enjoy benefits exclusive for our Premier Class
Besides the savings on the rate, our Club wants to pamper you with:
450 usd Resort Credit
Transportation Airport-Hotel
Personal Concierge Service
Free Access to a Premier Class Event
Carnival Party on Tuesday (Regular price $55 usd p/Adult)
Tiki Party on Friday (Regular price $45 usd p/ Adult)
I will be waiting for your answer, remember this is a special promotion limited to a certain number of reservation, so let’s hurry and book your next vacation as soon as possible."
The benefit I am reporting is the "450 usd Resort Credit." After booking and PAYING in FULL for my December vacation, I received an email from my travel agent "Xochitl" sending me a coupon book that has a total value of $500.
I emailed my agent back immediately stating that I did not sign up for a coupon book, but rather a resort credit. A resort credit implies a cash credit that can be used anywhere in the resort, IE. the Spa, Restaurants, or any hotel activities.
I would have never agreed to a time share presentation for a book full of coupons that I will never use, as they are mostly for excursions that I am not interested in partaking in.
When contacting them about their false advertising via telephone, the Managing agent "Sandra" hung up on me multiple times. When I called her back and said, you hung up on me. She said "Yeah, because I'm not giving you the resort credit, and my manager said to cancel your reservation."
I am very upset, I am not sure how business operates in Mexico. But as a business owner here in the United States, I can honestly say I'd never operate my business on false pretenses and especially would never hang up with my customer instead of handling their problems.
The wording of their "resort credit" is definitely not a resort credit, but rather a coupon book that includes resort savings.
My family is planning or I should say, WAS planning a wedding at this resort, and had booked (3) rooms for our party. I can honestly say we have all lost trust in the Royal Solaris resort, and want to make sure that others do not get deceived by this same shady promotion.
Club Solaris Resort Reviews
I have contacted Royal Solaris to book a room for our Mexican vacation in December 2015.
When booking the room, the hotel provided a promotion deal if you agree to attend their timeshare presentation. Listed below are the terms of the hotels agreement:
"But taking advantage of these special rates, the total of your reservation will be “1,209 usd”
The rate incudes:
All meals
Unlimited Drinks
Entertainment Shows every night
Kids Club
All Taxes Included
Get to know the new in our Club
Our marketing department is doing an extra effort to honor you this outstanding prices, that is why we like to invite you to discover a different way to travel and listen to our 90 minutes informative tour as part of your morning breakfast, you just need to fulfill a marketing profile,
which is really easy:
Married Couples or cohabitating at least for 24 months or Single Woman (Cohabitated couples must present a ID with the same address).
Must be American, Canadian (except Montreal and Quebec), Mexico or UK Citizens and Residents)
30 to 65 years of age; Mexican Residents over 35 years old.
Travel with one Major Credit card / 2 CC for Mexicans
Annual combine income of US$50,000 dollars for US Residents / $60,000 pesos per month for Mexicans
Not applicable to students, travel agents, airline employees or unemployed persons
Enjoy benefits exclusive for our Premier Class
Besides the savings on the rate, our Club wants to pamper you with:
450 usd Resort Credit
Transportation Airport-Hotel
Personal Concierge Service
Free Access to a Premier Class Event
Carnival Party on Tuesday (Regular price $55 usd p/Adult)
Tiki Party on Friday (Regular price $45 usd p/ Adult)
I will be waiting for your answer, remember this is a special promotion limited to a certain number of reservation, so let’s hurry and book your next vacation as soon as possible."
The benefit I am reporting is the "450 usd Resort Credit." After booking and PAYING in FULL for my December vacation, I received an email from my travel agent "Xochitl" sending me a coupon book that has a total value of $500.
I emailed my agent back immediately stating that I did not sign up for a coupon book, but rather a resort credit. A resort credit implies a cash credit that can be used anywhere in the resort, IE. the Spa, Restaurants, or any hotel activities.
I would have never agreed to a time share presentation for a book full of coupons that I will never use, as they are mostly for excursions that I am not interested in partaking in.
When contacting them about their false advertising via telephone, the Managing agent "Sandra" hung up on me multiple times. When I called her back and said, you hung up on me. She said "Yeah, because I'm not giving you the resort credit, and my manager said to cancel your reservation."
I am very upset, I am not sure how business operates in Mexico. But as a business owner here in the United States, I can honestly say I'd never operate my business on false pretenses and especially would never hang up with my customer instead of handling their problems.
The wording of their "resort credit" is definitely not a resort credit, but rather a coupon book that includes resort savings.
My family is planning or I should say, WAS planning a wedding at this resort, and had booked (3) rooms for our party. I can honestly say we have all lost trust in the Royal Solaris resort, and want to make sure that others do not get deceived by this same shady promotion.