I purchased a $29.99 car wash with detail. Upon completion I tipped the employee and left. Within an hour, I got back into my 2013 Volvo XC90 and noticed that the drivers side mud mat was missing. I then checked the rest of the car and noted that the left rear mat was missing as well. I immediately went back to the car wash.
The manager (Charlie) said it wasn't in the car. I insisted that they look for it. After 10 minutes he returned, and told me to look for it at home. I asked for the owners name or insurance information. He refused to provide it to me. I hope the owner will read this and do the right thing as the replacements are $109.00.
I am not sure why they would refuse to look or want to keep two mats, but they should be replaced as they were 110% definitely in the car upon arrival.
Clean N Go Reviews
Buyer beware!
I purchased a $29.99 car wash with detail. Upon completion I tipped the employee and left. Within an hour, I got back into my 2013 Volvo XC90 and noticed that the drivers side mud mat was missing. I then checked the rest of the car and noted that the left rear mat was missing as well. I immediately went back to the car wash.
The manager (Charlie) said it wasn't in the car. I insisted that they look for it. After 10 minutes he returned, and told me to look for it at home. I asked for the owners name or insurance information. He refused to provide it to me. I hope the owner will read this and do the right thing as the replacements are $109.00.
I am not sure why they would refuse to look or want to keep two mats, but they should be replaced as they were 110% definitely in the car upon arrival.