On May 20, 2014, I ordered an instrument cluster for my 2005 Chevrolet Impala from this company through the "Buy It Now" option on eBay for $59.96 plus $9.95 shipping and handling, for a grand total of $69.91. I paid for this item with my credit/debit card through PayPal as this was the preferred method of payment for this company. The money was taken out of my bank account for this item on May 21, 2014 and eBay indicated that I should have received the item somewhere between May 22-24.
On May 28, 2014 when I had still not received my item after 8 days since I ordered it, I opened a dispute case with eBay after I had attempted twice to contact the seller directly to no avail. When I opened the dispute with eBay, I was contacted by the owner of Classic Speedometer Repair, Joshua Gillpatrick, who informed me that he did not have any knowledge of the part even being sold to me and that he would, "personally look into the matter". Later that same day, Mr. Gillpatrick contacted me again and stated that my part was "either misplaced or thrown away".
To say that I was furious was an understatement. However, Classic Speedometer did issue me a full refund of $69.91. I could understand a delay of maybe a day or two because of the Memorial Day holiday but c'mon, you take my money and then 8 days later you tell me you either lost or threw away the part I ordered? I am a vehicle salesperson in Pennsylvania and needed this part in order to sell the vehicle. I had a hell of a time finding a replacement instrument cluster for this vehicle and because of this fiasco, Classic Speedometer ended up costing me more time and money. I ended up having to spend $189.00 through a different company to finally get the instrument cluster that I needed.
The level of customer service that I received from Classic Speedometer Repair absolutely sucked. They ought to be ashamed if this is how they treat all of their customers. This company should be banned from performing any further business on eBay and I would urge anybody considering doing business with this compproceed do so with caution.
Classic Speedometer Repair Reviews
On May 20, 2014, I ordered an instrument cluster for my 2005 Chevrolet Impala from this company through the "Buy It Now" option on eBay for $59.96 plus $9.95 shipping and handling, for a grand total of $69.91. I paid for this item with my credit/debit card through PayPal as this was the preferred method of payment for this company. The money was taken out of my bank account for this item on May 21, 2014 and eBay indicated that I should have received the item somewhere between May 22-24.
On May 28, 2014 when I had still not received my item after 8 days since I ordered it, I opened a dispute case with eBay after I had attempted twice to contact the seller directly to no avail. When I opened the dispute with eBay, I was contacted by the owner of Classic Speedometer Repair, Joshua Gillpatrick, who informed me that he did not have any knowledge of the part even being sold to me and that he would, "personally look into the matter". Later that same day, Mr. Gillpatrick contacted me again and stated that my part was "either misplaced or thrown away".
To say that I was furious was an understatement. However, Classic Speedometer did issue me a full refund of $69.91. I could understand a delay of maybe a day or two because of the Memorial Day holiday but c'mon, you take my money and then 8 days later you tell me you either lost or threw away the part I ordered? I am a vehicle salesperson in Pennsylvania and needed this part in order to sell the vehicle. I had a hell of a time finding a replacement instrument cluster for this vehicle and because of this fiasco, Classic Speedometer ended up costing me more time and money. I ended up having to spend $189.00 through a different company to finally get the instrument cluster that I needed.
The level of customer service that I received from Classic Speedometer Repair absolutely sucked. They ought to be ashamed if this is how they treat all of their customers. This company should be banned from performing any further business on eBay and I would urge anybody considering doing business with this compproceed do so with caution.