I got internet through cincinnati bell in april of 2012, in april of 2013 I suddenly stopped recieving my bills in the mail. When I finally called after a few months of not having a single bill they explained that I stopped recieving my bills because I signed up to recieve them through e-mail.
I informed them I never made that change and asked for the e-mail address, they did not even have my email address and ended up adding it to their records. Then I find out I had cable and phone added to my account. This was also not a change I made. I asked to cancel all services other than internet, they assured me they would. The next month came and I am still being billed for these services.
I call again to cancel each month for a couple months every time I recieved a bill and seen I was still being billed for the services. A manager explains to me that she does see my previous request to cancel these services and was not sure why they are still billing me.
Cincinnati bell added services to my account without my permission, they are basically refusing to cancel them. No one will help me. They pull me around wasting time over and over acting as if it will be taken care of and in the mean time this bill only continues to grow.
I request to speak with someone that can actually help me and deal with this, I have tried everything I possibly can and I do not know what else to do. I just want to pay what I actually owe and get rid of them but they wont stop billing me or cancel the service so that I can.
The only thing that makes since is if they are making commision and are signing us up for paperless bills so we wont notice right away and then play with us for so long until we cant do anything about it.
What am I supposed to do? please someone help me, is there someone I can contact in this company that actually will fix this? Because I have tried every phone number I can find on their site and the email address and its always the same thing. I feel like I am going to run out of time like they are trying to push me off for soo long, until they can finally tell me its been too long to do anything or something I dont know. Please someone that has had this happen to them please help me and tell me what you did to finally make them cancel the services. Thanks
Almost every month since I signed up for Cincinnati Bell's Fioptics TV and internet services my monthly billiing amount has increased ranging from $5-$25. I was assured when I signed up by the representative that contacted me that as long as they worked there they would do their best to see promotions would remain on my account for the second year. When I contacted that rep. I was informed that they were no longer in residential sales and that I needed to speak to someone in account retention. My bill increased from approx. $99 monthly to approx. $145 monthly which was unacceptable.
Almost every month I have had to contact customer service and inquire why my monthly billiing charge went up. Every time I call I am on hold for at least 10 minutes waiting to speak to a representative then once I speak with them they look at my account and see that I spoke with someone else the month before. I give them the confirmation code the was given to me by the previous rep along with the amount they indicated and assured me my bill would be. They tell me the reason my bill increased was because a promotion dropped off. They assure me that they will put the promotion back on and it will be on my account for six months. I ask how much my monthly billing will be then for the next six months and am given an amount including taxes and fees for a total biiling estimate. I then receive my bill and it is $15 more. Go through the same cycle call customer service, hold the line for a representative, speak to a rep., they have to speak to a supervisor, then tell me they will put the promotion back on my account. I've repeatedly told each representative that I don't understand why I have to call almost every month and how I was assured by the last rep that I spoke to my account would be corrected and that amount would be good for the next six months. My question is how can a six month long promotion drop off every month when I was assured the month before it was put on?
I spoke with a customer service rep in Aug. 2014 and Sept.2014 both indicated that my bill would be a specific dollar amount. I rec'd my bill which is due in Oct. 2014 and it is $15 more than what I was told again. I called customer service again last week & gave them the name of the person I spoke with and confirmation number I was given along with the dollar amount my bill should be. She indicated that a different amount what noted on my account and that she had to speak with a supervisor. I told her that I needed to get back into work and asked her to call me back after a specific time or leave me a voice message. I still have not rec'd a return phone call or voice message and my bill has not been adjusted! I will be calling them again this week and wasting another 30-40 minutes of my time to try to get my monthly bill to what has been promised to me everytime I call their customer serivce dept.
Cincinnati Bell why can't you get something as simple as a monthly billing statement right? Everytime I speak with someone they tell me not to worry they are working on my account now and assure me it will be correct for the next six months. It never happens!
Oh, did I forget too mention I have to do the same thing with my cell phone account through Cincinnati Bell as it also randomly increases $5-$10 for the same service as well. I have been a customer for over 15 years and my bill is paid on time every month, you would think they would try to get this fixed once and for all.
My husband, Mark, and I were long-time customers of Cincinnati Bell. We bundled our phone, internet, and cable with them. However, we decided, after they were acquired by (or sold their wireless service to) Verizon that we wanted to switch to AT&T for telephone service.
We switched in July 2014 and were assessed two early termination fees (one for $155 and one for $205). However, in August, the month after we terminated our telephone service, we were slapped with a bill for $865. We were not only charged two early termination fees, we were also double-billed for telephone service for August 2014 AFTER we had already canceled.
We were also slapped with an $80 "carryover" charge from July's bill. But I paid July's bill in full, which is reflected in my online account. So, in total, we were overcharged $465.
No one has been interested in helping us. We've been disconnected and otherwise refused assistance. Now, we cannot pay the bill and will likely be sent to collections.
Consumers beware - check your bills if you terminated early with Cincinnati Bell because they could double-charge you like they did us. I welcome any efforts by Cincinnati Bell to resolve these charges because I am, in no way, trying to cause trouble. But I do not know where else to turn.
Cincinnati Bell Inc Reviews
I got internet through cincinnati bell in april of 2012, in april of 2013 I suddenly stopped recieving my bills in the mail. When I finally called after a few months of not having a single bill they explained that I stopped recieving my bills because I signed up to recieve them through e-mail.
I informed them I never made that change and asked for the e-mail address, they did not even have my email address and ended up adding it to their records. Then I find out I had cable and phone added to my account. This was also not a change I made. I asked to cancel all services other than internet, they assured me they would. The next month came and I am still being billed for these services.
I call again to cancel each month for a couple months every time I recieved a bill and seen I was still being billed for the services. A manager explains to me that she does see my previous request to cancel these services and was not sure why they are still billing me.
Cincinnati bell added services to my account without my permission, they are basically refusing to cancel them. No one will help me. They pull me around wasting time over and over acting as if it will be taken care of and in the mean time this bill only continues to grow.
I request to speak with someone that can actually help me and deal with this, I have tried everything I possibly can and I do not know what else to do. I just want to pay what I actually owe and get rid of them but they wont stop billing me or cancel the service so that I can.
The only thing that makes since is if they are making commision and are signing us up for paperless bills so we wont notice right away and then play with us for so long until we cant do anything about it.
What am I supposed to do? please someone help me, is there someone I can contact in this company that actually will fix this? Because I have tried every phone number I can find on their site and the email address and its always the same thing. I feel like I am going to run out of time like they are trying to push me off for soo long, until they can finally tell me its been too long to do anything or something I dont know. Please someone that has had this happen to them please help me and tell me what you did to finally make them cancel the services. Thanks
Almost every month since I signed up for Cincinnati Bell's Fioptics TV and internet services my monthly billiing amount has increased ranging from $5-$25. I was assured when I signed up by the representative that contacted me that as long as they worked there they would do their best to see promotions would remain on my account for the second year. When I contacted that rep. I was informed that they were no longer in residential sales and that I needed to speak to someone in account retention. My bill increased from approx. $99 monthly to approx. $145 monthly which was unacceptable.
Almost every month I have had to contact customer service and inquire why my monthly billiing charge went up. Every time I call I am on hold for at least 10 minutes waiting to speak to a representative then once I speak with them they look at my account and see that I spoke with someone else the month before. I give them the confirmation code the was given to me by the previous rep along with the amount they indicated and assured me my bill would be. They tell me the reason my bill increased was because a promotion dropped off. They assure me that they will put the promotion back on and it will be on my account for six months. I ask how much my monthly billing will be then for the next six months and am given an amount including taxes and fees for a total biiling estimate. I then receive my bill and it is $15 more. Go through the same cycle call customer service, hold the line for a representative, speak to a rep., they have to speak to a supervisor, then tell me they will put the promotion back on my account. I've repeatedly told each representative that I don't understand why I have to call almost every month and how I was assured by the last rep that I spoke to my account would be corrected and that amount would be good for the next six months. My question is how can a six month long promotion drop off every month when I was assured the month before it was put on?
I spoke with a customer service rep in Aug. 2014 and Sept.2014 both indicated that my bill would be a specific dollar amount. I rec'd my bill which is due in Oct. 2014 and it is $15 more than what I was told again. I called customer service again last week & gave them the name of the person I spoke with and confirmation number I was given along with the dollar amount my bill should be. She indicated that a different amount what noted on my account and that she had to speak with a supervisor. I told her that I needed to get back into work and asked her to call me back after a specific time or leave me a voice message. I still have not rec'd a return phone call or voice message and my bill has not been adjusted! I will be calling them again this week and wasting another 30-40 minutes of my time to try to get my monthly bill to what has been promised to me everytime I call their customer serivce dept.
Cincinnati Bell why can't you get something as simple as a monthly billing statement right? Everytime I speak with someone they tell me not to worry they are working on my account now and assure me it will be correct for the next six months. It never happens!
Oh, did I forget too mention I have to do the same thing with my cell phone account through Cincinnati Bell as it also randomly increases $5-$10 for the same service as well. I have been a customer for over 15 years and my bill is paid on time every month, you would think they would try to get this fixed once and for all.
My husband, Mark, and I were long-time customers of Cincinnati Bell. We bundled our phone, internet, and cable with them. However, we decided, after they were acquired by (or sold their wireless service to) Verizon that we wanted to switch to AT&T for telephone service.
We switched in July 2014 and were assessed two early termination fees (one for $155 and one for $205). However, in August, the month after we terminated our telephone service, we were slapped with a bill for $865. We were not only charged two early termination fees, we were also double-billed for telephone service for August 2014 AFTER we had already canceled.
We were also slapped with an $80 "carryover" charge from July's bill. But I paid July's bill in full, which is reflected in my online account. So, in total, we were overcharged $465.
No one has been interested in helping us. We've been disconnected and otherwise refused assistance. Now, we cannot pay the bill and will likely be sent to collections.
Consumers beware - check your bills if you terminated early with Cincinnati Bell because they could double-charge you like they did us. I welcome any efforts by Cincinnati Bell to resolve these charges because I am, in no way, trying to cause trouble. But I do not know where else to turn.
Thank you.