That 1 star I am giving is actual a -1 star - Horrible customer service, rip you of with fees, fees, fees!!! BEWARE!!
We were switched from monthly billing to weekly billing against our will. The amount we owed went from $11K to $16K in a matter of 3 days. For a small business that is a huge difference. We were also charged enormous late fees over $1,300.00. If our bill was due on the 9th of the month we had to actually submit payment online at least 3 days before hand in order for it to post on time. I have no other bills that have to be paid 3 days or more before the due date in order to be considered paid on time. We also have the Credit Risk Assessment fee of $99.00 per moth, what a joke! We have a $5.00 "Report Fee" for the reports to be mailed to us. Mind you if I waited until received these reports in the mail the payment would be late. I called in June 2014 to stop reports being mailed to avoid this fee. Received a bill today (August), still being charged $5.00 but not receiving reports in the mail. When I called they said they had "no record" of me calling but they could stop the fee going forward. BEST PART YET. . . I faxed a "Close Account Request" on 07/24/2014. They also have "no record" of receiving it. I have a fax confirmation. Every time I have called to talk to customer service about a previous phone conversation I am told there is "no record" of me calling. When you ask for a supervisor to call you back they say it takes 1-2 business days, BS they never call!!! So glad we got a new fuel company. Will share my experience with Chevron/Texaco with anyone I can. Will never frequent these stations even in my personal life. Horrible customer service, rip you of with fees, fees, fees!!! BEWARE!!
My business has had a chevron card since 1992. In 2011, we were issued new chevron cards, but they were called Chevron/Texaco Universal Cards"" What we did not realize was it was a new company that chevron transfered us to with a whole new set of terms and conditions. where they charge up to 25% for a late fee and sometimes a $100/monthly fee for a ""risk assessment fee"". All of this is included in your ""current activity"" on your bill... to actually see this late fee and risk assement fee you have to go to the last page (in our case, page 6 or 7...after all vehicle activity). Ridiculous and unethical.
Here's where it gets really bad.... we never were late with our payments. We have documentation showing bills are received on the 28th...mailed out no later than the 1st. According to chevron, they are not getting these payments until 7-10 days later. so guess what?! they are able to charge these ridiuclous fees.
We did not realize we had been paying these fees till yesterday. We have been paying over 16k in late fees (even though we were on time) and about 3k in assement fees. Let me remind you, we had an account for 19 years prior with no fees like this....
The managers at chevron/fleetcor credited me back 2 late fees but will not go back any further.
they are no longer available to speak to me or write back to me via email
i am really interested in a class action lawsuit. i hope some other victims will step up
I made a phone call to these folks this morning to speak to someone about an error on my bill. (overcharge in my opinion) I spoke to a lady and told her I had just received my bill yesterday thru our postal service and the companies "past due" on the bill was the 15th (3 days from today) and so I could not possibly get her the payment on time. My secretary said that this was a constant thing with this company. She basically said sorry but that is what our contract to you states. Well, the contract does not state when they will send the bill or when I receive it, just $75 late charge to me if they don't receive payment by due date. Seems kinda lopsided to me, but then I am just the "customer". When I ask to speak with someone else, this lady said there was no one else I could speak with. When I as to speak to her boss she said she didn't have one. So, I assumed I must be speaking to either to Mrs Chevron or Mrs Texaco, which I then ask which one she was. Well, she wasn't happy but would not explain. When I ask if someone above her would call me back, she hung up on me. I have been in business for 44 years and would never speak to a customer like this lady did or I would not have a business at all. I know you folks do not care bout my business but your should care about the folks that feed your families as this young lady should. So, I cant seem to get anyone to talk to me and have decided I will cancel all my cards and go elsewhere. If any of you that works for this company and would call me I would appreciate it, because I cant get anyone to respond. The number I called this morning was (800)226-3905. This is the only number given on the billing. I challenge you upper management folks to call your number and talk to these folks who are answering the phone when customers call. You might even get the lady with no boss. I hope Mrs Chevron/Mrs Texaco gets this. Im sure I will get nothing from you folks..
We too were issued these cards some time ago. I even set up automatic payments so that we would never worry about being late a couple of years ago. Imagine my suprise, when I started seeing credit risk assessments on our statements. I called to inquire why and they said because we have bad credit...We are a Catholic Parish and we really don't owe anyone.
They then referred me to a Dunn & Bradstreet Rip Off Company who gave me a hard sell about why we should pay $200 a month for them to monitor our accounts....I called their bluff and the calls ceased when they realized that we were not going to fall for their scheme...I think Chevron & this Dunn & Bradstreet company is in cohorts.
We are in the process of looking for an alternative way to purchase gasoline.
Chevron Texaco Universal Card Reviews
Worst fuel company EVER!
That 1 star I am giving is actual a -1 star - Horrible customer service, rip you of with fees, fees, fees!!! BEWARE!!
We were switched from monthly billing to weekly billing against our will. The amount we owed went from $11K to $16K in a matter of 3 days. For a small business that is a huge difference. We were also charged enormous late fees over $1,300.00. If our bill was due on the 9th of the month we had to actually submit payment online at least 3 days before hand in order for it to post on time. I have no other bills that have to be paid 3 days or more before the due date in order to be considered paid on time. We also have the Credit Risk Assessment fee of $99.00 per moth, what a joke! We have a $5.00 "Report Fee" for the reports to be mailed to us. Mind you if I waited until received these reports in the mail the payment would be late. I called in June 2014 to stop reports being mailed to avoid this fee. Received a bill today (August), still being charged $5.00 but not receiving reports in the mail. When I called they said they had "no record" of me calling but they could stop the fee going forward. BEST PART YET. . . I faxed a "Close Account Request" on 07/24/2014. They also have "no record" of receiving it. I have a fax confirmation. Every time I have called to talk to customer service about a previous phone conversation I am told there is "no record" of me calling. When you ask for a supervisor to call you back they say it takes 1-2 business days, BS they never call!!! So glad we got a new fuel company. Will share my experience with Chevron/Texaco with anyone I can. Will never frequent these stations even in my personal life. Horrible customer service, rip you of with fees, fees, fees!!! BEWARE!!
My business has had a chevron card since 1992. In 2011, we were issued new chevron cards, but they were called Chevron/Texaco Universal Cards"" What we did not realize was it was a new company that chevron transfered us to with a whole new set of terms and conditions. where they charge up to 25% for a late fee and sometimes a $100/monthly fee for a ""risk assessment fee"". All of this is included in your ""current activity"" on your bill... to actually see this late fee and risk assement fee you have to go to the last page (in our case, page 6 or 7...after all vehicle activity). Ridiculous and unethical.
Here's where it gets really bad.... we never were late with our payments. We have documentation showing bills are received on the 28th...mailed out no later than the 1st. According to chevron, they are not getting these payments until 7-10 days later. so guess what?! they are able to charge these ridiuclous fees.
We did not realize we had been paying these fees till yesterday. We have been paying over 16k in late fees (even though we were on time) and about 3k in assement fees. Let me remind you, we had an account for 19 years prior with no fees like this....
The managers at chevron/fleetcor credited me back 2 late fees but will not go back any further.
they are no longer available to speak to me or write back to me via email
i am really interested in a class action lawsuit. i hope some other victims will step up
thank you
Customer relations
2-12-2015
I made a phone call to these folks this morning to speak to someone about an error on my bill. (overcharge in my opinion) I spoke to a lady and told her I had just received my bill yesterday thru our postal service and the companies "past due" on the bill was the 15th (3 days from today) and so I could not possibly get her the payment on time. My secretary said that this was a constant thing with this company. She basically said sorry but that is what our contract to you states. Well, the contract does not state when they will send the bill or when I receive it, just $75 late charge to me if they don't receive payment by due date. Seems kinda lopsided to me, but then I am just the "customer". When I ask to speak with someone else, this lady said there was no one else I could speak with. When I as to speak to her boss she said she didn't have one. So, I assumed I must be speaking to either to Mrs Chevron or Mrs Texaco, which I then ask which one she was. Well, she wasn't happy but would not explain. When I ask if someone above her would call me back, she hung up on me. I have been in business for 44 years and would never speak to a customer like this lady did or I would not have a business at all. I know you folks do not care bout my business but your should care about the folks that feed your families as this young lady should. So, I cant seem to get anyone to talk to me and have decided I will cancel all my cards and go elsewhere. If any of you that works for this company and would call me I would appreciate it, because I cant get anyone to respond. The number I called this morning was (800)226-3905. This is the only number given on the billing. I challenge you upper management folks to call your number and talk to these folks who are answering the phone when customers call. You might even get the lady with no boss. I hope Mrs Chevron/Mrs Texaco gets this. Im sure I will get nothing from you folks..
They rip off Churches too
We too were issued these cards some time ago. I even set up automatic payments so that we would never worry about being late a couple of years ago. Imagine my suprise, when I started seeing credit risk assessments on our statements. I called to inquire why and they said because we have bad credit...We are a Catholic Parish and we really don't owe anyone.
They then referred me to a Dunn & Bradstreet Rip Off Company who gave me a hard sell about why we should pay $200 a month for them to monitor our accounts....I called their bluff and the calls ceased when they realized that we were not going to fall for their scheme...I think Chevron & this Dunn & Bradstreet company is in cohorts.
We are in the process of looking for an alternative way to purchase gasoline.