I was recently ripped off by Chegg.com. A former teacher, I was inspired when I read about the mission statement and values publicized by Chegg's CEO. I have recommended Chegg to a number of students. As a writer for a major educational website that targets college students, I decided to try Chegg when I needed to sell a book that I had bought for my nephew. I was considering writing a feature on Chegg and this seemed to be a great opportunity to have firsthand dealings with the company.
Starting the buyback on the site was a breeze. After a few simple steps, I had my shipping label printed and was good to go. My first sense of uneasiness came when upon verifying that I had shipped my book, the company sent me an email saying that they were backlogged and that the promised 4-7 business days would be at least 10. Still, I foolishly believed their promises and waited... and waited... and waited. After a few weeks, I stopped getting any communication. Concerned, I used the chat feature on Chegg's site to try toget an uodate and was told that they'd have to contact the warehouse to find out what was going on. Four weeks and a dozen calls/emails/chats later, still nothing. Not only have I been unsuccessful at getting my book or check, but I have been hung up on. One supervisor insinuated that I was overreacting because it had only been 3 business days (I am assuming she was counting from my most recent attempt to contact them). I requested to have my book sent back to me via overnight mail (a request that I consider to be reasonable given the length of time that they have been stringing me along) but was told that it wasn't possible.
I am writing here and on every relevant site I can find in the hopes that I can stop other innocent consumers from facing the same stressful situation that I am now stuck in. Stick with Ebay or Amazon. Don't waste your time with a company that has such awful service.
Chegg.com Reviews
I was recently ripped off by Chegg.com. A former teacher, I was inspired when I read about the mission statement and values publicized by Chegg's CEO. I have recommended Chegg to a number of students. As a writer for a major educational website that targets college students, I decided to try Chegg when I needed to sell a book that I had bought for my nephew. I was considering writing a feature on Chegg and this seemed to be a great opportunity to have firsthand dealings with the company.
Starting the buyback on the site was a breeze. After a few simple steps, I had my shipping label printed and was good to go. My first sense of uneasiness came when upon verifying that I had shipped my book, the company sent me an email saying that they were backlogged and that the promised 4-7 business days would be at least 10. Still, I foolishly believed their promises and waited... and waited... and waited. After a few weeks, I stopped getting any communication. Concerned, I used the chat feature on Chegg's site to try toget an uodate and was told that they'd have to contact the warehouse to find out what was going on. Four weeks and a dozen calls/emails/chats later, still nothing. Not only have I been unsuccessful at getting my book or check, but I have been hung up on. One supervisor insinuated that I was overreacting because it had only been 3 business days (I am assuming she was counting from my most recent attempt to contact them). I requested to have my book sent back to me via overnight mail (a request that I consider to be reasonable given the length of time that they have been stringing me along) but was told that it wasn't possible.
I am writing here and on every relevant site I can find in the hopes that I can stop other innocent consumers from facing the same stressful situation that I am now stuck in. Stick with Ebay or Amazon. Don't waste your time with a company that has such awful service.