I bought a round trip ticket two and half monthes before my flight + ticket insurance then I tried to reschedule it about 8 weeks before flight but they told me that I have to pay $200 rescheduling fee so in reality was cheaper to buy whole new ticket...then they advised me that I've another option which is to keep $ value of my ticket as credit toward future flight with same airline for a year, I agreed.
Here is where scam comes in
Today, I called them after 5 months to use my credit and they said "the formula is like this, your credit - $200 reissuance fee - $75 cheaptickets processing fee your insurance is gone because you didn't cancel it!! Long story short if you do business with them make sure you don't to chnage anything otherwise forget about whatever the promis on their website. it's a ripooff and their platform is desgined to screw you not only one time but over and over again
I booked two months out with bought cancel insurance that promised I could cancel with a full refund. After checkout, nothing stood out as an issue. No message stated "we can not complete your insurance purchase is it is not available in the state you listed." Instead, they WANTED me to purchase this policy then later claim they was a link in "fine print" that the policy is not valid in my state. They succcessful played "the game" and kept the money for themselves, almost $400.
I took snapshot of the screeens and at no time did it state their insurance was not good in my state. They claim if I can clicked on MANY of the links I would have learned this, yet their web site took my policy money and did halt the purchase. Also, I can NO idea I was buying from a third party as it did not state that. After I bought my policy it stated they do not underwrite in WA so not policy coverage, yet they took the money. They refuse a refund. How would I have know this at check out! I have all the pasted linked they say I needed to look at and it DOES NOT state that. It did not state that until after I checked the third policy web site directly. Also, they deleted all my information I assume that I could not pull use that later, yet I had copies!
Then about two days after I purchased three fights , I had to cancel ALL flights and rebook. I could not cancel on the phone as their phone on June 18th at apx 5:30 said to call back for hours (a recording). So, I canceled and attempted to rebook on their web site, and I did so successfully.
As stated, No refund was offered, so I called and they said "you did not purchase insurance" yet I was billed and charged it and they took the money for the insurance fees for BOTH flights. So, I called their partner insurance and LATER they told me they do not offer the insurance in the state and cheap ticket knew that so they were surprised it let me buy the insurance on their site!
Cheapticket web site NEVER told the insurance was not available at booking and at purchase. The site told ME after I bought the tickets that my insurance was not purchased via a e-mail AFTERWARD WHICH IS TOO LATE TO DO ANYTHING AND THEY STILL TOOK THE INSURANCE PREMUIM TOO. Clearly, fraud!
1). They took money for cancel insurance clearly making it look like I was buying it from them directly 2). They made it appear it was their insurance program at check out then later said it was a third party company AFTER I bought it from them direclty! 3). They refused a refund 4). They took over almost $400 in less one minute and refuse to refund even with a flight that is months out and not full 5). I called Customer Service and said they would offer credit then sad changed and said "you need to call the airlines that are on the booking for credit." When I asked why all the hoops, they said "we can not pull those up right now cause the airlines are holding the tickets." I called the airlines and they said they did not show me ticketed! So, thing kept changing from the point.
In the end, cheaptickets claimed I did not ALL the links and said " In reviewing your online logs, I find that we presented the link "learn more," which takes you to Allianz terms and conditions and exclusions. Please know that it was not documented at any time during the booking process that if canceled you would be guaranteed a refund.However, the airline ticket fare rules were supplied via a link, which stated the tickets were nonrefundable. In Allianz terms and conditions, customers are asked to enter their state, and upon entering Washington, it would advise that this product is not offered for this state. Regrettably, you did not click on the link provided to view the terms and conditions, and exclusions.
However, on the link it was not there. I had BofA credit card company review all the link and they agreed the purchase either (they can some disclosure on the charge I guess).
I cancelled my three Flights and they told me I have one year to rebook. When I called back 9 months later, they told me that the airline has my money which was not true because I had talked to the airlines the day before. I had saved $4605.30 over a few years to send my wife and two kids to see their grandpa for the first time but they deny it for them. I called cheaptickets.com for a week and after long holds (probably over 30 hours total ) finally spoke to a supervisor and he told me that the airline will provide you the flight ticket but their price is $6000 per person now and the ticket will now cost me $18000.
Cheaptickets.com Reviews
I bought a round trip ticket two and half monthes before my flight + ticket insurance then I tried to reschedule it about 8 weeks before flight but they told me that I have to pay $200 rescheduling fee so in reality was cheaper to buy whole new ticket...then they advised me that I've another option which is to keep $ value of my ticket as credit toward future flight with same airline for a year, I agreed.
Here is where scam comes in
Today, I called them after 5 months to use my credit and they said "the formula is like this, your credit - $200 reissuance fee - $75 cheaptickets processing fee your insurance is gone because you didn't cancel it!! Long story short if you do business with them make sure you don't to chnage anything otherwise forget about whatever the promis on their website. it's a ripooff and their platform is desgined to screw you not only one time but over and over again
I booked two months out with bought cancel insurance that promised I could cancel with a full refund. After checkout, nothing stood out as an issue. No message stated "we can not complete your insurance purchase is it is not available in the state you listed." Instead, they WANTED me to purchase this policy then later claim they was a link in "fine print" that the policy is not valid in my state. They succcessful played "the game" and kept the money for themselves, almost $400.
I took snapshot of the screeens and at no time did it state their insurance was not good in my state. They claim if I can clicked on MANY of the links I would have learned this, yet their web site took my policy money and did halt the purchase. Also, I can NO idea I was buying from a third party as it did not state that. After I bought my policy it stated they do not underwrite in WA so not policy coverage, yet they took the money. They refuse a refund. How would I have know this at check out! I have all the pasted linked they say I needed to look at and it DOES NOT state that. It did not state that until after I checked the third policy web site directly. Also, they deleted all my information I assume that I could not pull use that later, yet I had copies!
Then about two days after I purchased three fights , I had to cancel ALL flights and rebook. I could not cancel on the phone as their phone on June 18th at apx 5:30 said to call back for hours (a recording). So, I canceled and attempted to rebook on their web site, and I did so successfully.
As stated, No refund was offered, so I called and they said "you did not purchase insurance" yet I was billed and charged it and they took the money for the insurance fees for BOTH flights. So, I called their partner insurance and LATER they told me they do not offer the insurance in the state and cheap ticket knew that so they were surprised it let me buy the insurance on their site!
Cheapticket web site NEVER told the insurance was not available at booking and at purchase. The site told ME after I bought the tickets that my insurance was not purchased via a e-mail AFTERWARD WHICH IS TOO LATE TO DO ANYTHING AND THEY STILL TOOK THE INSURANCE PREMUIM TOO. Clearly, fraud!
1). They took money for cancel insurance clearly making it look like I was buying it from them directly 2). They made it appear it was their insurance program at check out then later said it was a third party company AFTER I bought it from them direclty! 3). They refused a refund 4). They took over almost $400 in less one minute and refuse to refund even with a flight that is months out and not full 5). I called Customer Service and said they would offer credit then sad changed and said "you need to call the airlines that are on the booking for credit." When I asked why all the hoops, they said "we can not pull those up right now cause the airlines are holding the tickets." I called the airlines and they said they did not show me ticketed! So, thing kept changing from the point.
In the end, cheaptickets claimed I did not ALL the links and said " In reviewing your online logs, I find that we presented the link "learn more," which takes you to Allianz terms and conditions and exclusions. Please know that it was not documented at any time during the booking process that if canceled you would be guaranteed a refund.However, the airline ticket fare rules were supplied via a link, which stated the tickets were nonrefundable. In Allianz terms and conditions, customers are asked to enter their state, and upon entering Washington, it would advise that this product is not offered for this state. Regrettably, you did not click on the link provided to view the terms and conditions, and exclusions.
However, on the link it was not there. I had BofA credit card company review all the link and they agreed the purchase either (they can some disclosure on the charge I guess).
I cancelled my three Flights and they told me I have one year to rebook. When I called back 9 months later, they told me that the airline has my money which was not true because I had talked to the airlines the day before. I had saved $4605.30 over a few years to send my wife and two kids to see their grandpa for the first time but they deny it for them. I called cheaptickets.com for a week and after long holds (probably over 30 hours total ) finally spoke to a supervisor and he told me that the airline will provide you the flight ticket but their price is $6000 per person now and the ticket will now cost me $18000.