We own a vacation cabin in Crestline ca, and reside about 35 miles away in Redlands ca. In Oct/ November 2014 I contacted charter communications to re connect to their service at our vacation home in Crestline. They sent a worker who connected the service then left. Approx 3 months later I returned to our vacation home and found it to have no service. I called charter and realized I had not paid the bill because I never received one and simply overlooked it. I was treated Very rudely by this person when I tried to explain why I had not paid the bill. There is no mail service at this location and was told that "they" would not send a bill to my home address so much it could be paid, and I would have to pay again for re connection.
About 3 weeks later I began receiving calls from charter communications credit management regarding an overdue account. I again tried to explain what had happened and they weren't interested in helping me either. I was told that they would take a credit card over the phone, but with credit card fraud what it is today I told them to send me a bill so I could pay it. I didn't received any bill, but continued to receive subsequent calls. For the next two weeks I asked for a bill so I could pay and did finally receive one on June 12. I wrote a check and personally delivered it to the USPS on the same day. my check has still not cleared as of the date of writing this . I was contacted by me son yesterday who had spent hours on the phone with CCCM charter collections and they have placed this onto his credit report for non payment. He was also told that they weren't going to take this off his credit, but could dispute it with the reporting agency. My check has still not been cashed.
I was terminated unjustly after following Charters "open door " policy in reporting suspected violations involving my supervisor and coworker's. I reported the suspected violations and also made a formal complaint about retaliation I endured from my supervisor and coworker's as they were made aware that I had reported the violations. I submitted requested documentation of the violations as well as evidence of the retaliation early during the month of February 2015. I also submitted additional information regarding incidents of retaliation in early March (3/2/2015) and was told by HR that it was an open investigation.
I had been at Charter for 4 years and 8 months and was unjustly terminated in the middle of March for " performing multiple billing account manipulations, specifically on retention offers and adjustments" meaning I was fired for using "retention offers" to save or retain Charter customers and for giving customers very minimal credits for verified service outages (ex: gave one day verified credit for $3.18). I believe Charter proved my complaint about retaliation by terminating me.
I did file a report with a company called Ethics Point and was subsequently sent a "form" response by "the organization" stating they completed an investigation into my report and sent results to management. The response also stated that should I see any indication of further issues to contact the person writing the response. I did respond to this person stating that I was curious as to how an investigation was completed without any requested documentation from me nor any contact with witnesses listed in my report. As of 4/09/2015 there has been no other communication.
I do believe I was unjustly terminated and would like advice on what steps I should take to get this removed from my employment record as I am in search of employment.
The shadiest, most pathetic service provider there is.
They constantly change my bill, constantly have outages, have ZERO customer service and do not care at all about customer retention.
I finally have enough of these assclowns and am in the process of canceling everything I have with them...phone, internet, and cable TV...not worth the hassle dealing with them every few months to rectify problems they can't seem to solve.
I wanted to a refund on my DVR use that was never clearly stated when the 12 month contract was over for that particular service and they refused. They would rather lose a customer instead of offer good customer service and retention.
I have had to deal with these people at least 3-4 times a year over billing and service costs...it's a constant issue. They purposefully separate their services and assign different starting dates and overlaps so they can nickel and dime everyone to day...multiple $20 here and there over a few million customers and you quickly see where they make most of their money.
If anyone is considering Charter, please do not....they are the worst of the worst and I will try my best to make that clear all over the net.
Charter Communications is truly one of, if not the shadiest internet and cable provider around. Do not patronize with them.
Charter Communication offers special packages, and reduced rates to new customers. However, "valued" customers, such as my Father in law, who have had Charter for over 10 years or more,( since Charter was Marcus Cable) are raked over the coals, paying $30.00 more a month for internet services, and $110.00 more a month for cable.
Also in this month, as a Charter member, you were FORCED to obtain DVR boxes or not be able to watch your own television. "Only" $19.99 a month for the boxes, and $6.99 per box for service fees.
Marvelous.....I think I will dig the Dish promotion coupons out of my recycle bin.
We are consistantly getting abismal speeds - not the "up to 30mbps" that is advertised; we typically get between 12 & 17 mbps. This particular time we were getting speeds as low as 3.5 mbps.
I was on the phone with a service tech for several hours that night. The first one confirmed there definately was an issue and they needed to send out a tech to find out what the problem was. I was not informed there would be a charge. Today when on the phone disputing the $45 charge, it was confirmed three times by two people that they do not inform customers over the phone that there MIGHT be a charge. "that is somehting the phone tech would not know" was what I was told. They stated it was up to the service tech that came out to determine if there would be a charge - something that was never mentioned by the man that showed up at my door.
The service tech didn't touch my equipment at all.
MY CHARTER BUSINESS ARRANGEMENT WAS MADE FEB. 5, 2013. THEY DID NOT INSTALL ME RIGHT, WHICH RESULTED IN MY HAVING A STRANGER IN MY HOME EVERY WEEKEND TO CHECK MY INTERNET, PHONE AND CABLE CONNECTIONS. EACH WEEK THEY LEFT, AND EACH WEEK I HAD THE SAME ISSUES. THEY FINALLY DETERMINED THAT I WAS INCORRECTLY INSSTALLED. NOT BEFORE THEY HAD A CABLE LINE RUNNING FROM A POLE THROUGH THE MIDDLE OF MY COURTYARD, TO MY HOME. THE CORD CREATED A HAZZARD FOR MYSELF AND THE OTHER NEIGHBORS, AS IT WAS ABOVE GROUND. THIS LASTED 2 WEEKS. FINALLY, 1 WEEK AGO, THE ISSUE SEEMED TO HAVE BEEN RESOLVED.
NOW COMES BILLING. THEY CHARGED ME 1 FEE AND NOW SEEM TO HAVE SEPERATED THE BUNDLE PACKAGE I AGREED TO AND MY BILL IS $243.00 FOR SERVICE I HAVE YET TO RECEIVE. IN ADDITION I HAVE BEEN DISCONNECTED AND HAVING A DIFFICULT TIME GETTING THEM TO SEE REASON.
THEY TREAT ME AS THOUGH I AM A LIAR AVOIDING A BILL PAYMENT. I PAYED THEM $90 AS A GOOD FAITH GESTURE BUT I DON'T FEEL THEY EARNED THAT PAYMENT.
THEIR CUSTOMER SERVICE PRACTICES ARE INSULTIVE AND I WANT MY MONEY BACK BECAUSE I CHOOSE TO TAKE MY BUSINESS ELSEWHERE.
THEIR RECORDS WILL SHOW HOW MANY CALLS I HAVE MADE, NONE LASTING LESS THAN AN HOUR AND THE NUMEROUS VISITS. THAT ALONE SHOULD REVEAL THE LACK OF SERVICE THE ENTIRE TIME I TRIED TO REASON WITH THEM.
Charter Communications, Inc. Reviews
We own a vacation cabin in Crestline ca, and reside about 35 miles away in Redlands ca. In Oct/ November 2014 I contacted charter communications to re connect to their service at our vacation home in Crestline. They sent a worker who connected the service then left. Approx 3 months later I returned to our vacation home and found it to have no service. I called charter and realized I had not paid the bill because I never received one and simply overlooked it. I was treated Very rudely by this person when I tried to explain why I had not paid the bill. There is no mail service at this location and was told that "they" would not send a bill to my home address so much it could be paid, and I would have to pay again for re connection.
About 3 weeks later I began receiving calls from charter communications credit management regarding an overdue account. I again tried to explain what had happened and they weren't interested in helping me either. I was told that they would take a credit card over the phone, but with credit card fraud what it is today I told them to send me a bill so I could pay it. I didn't received any bill, but continued to receive subsequent calls. For the next two weeks I asked for a bill so I could pay and did finally receive one on June 12. I wrote a check and personally delivered it to the USPS on the same day. my check has still not cleared as of the date of writing this . I was contacted by me son yesterday who had spent hours on the phone with CCCM charter collections and they have placed this onto his credit report for non payment. He was also told that they weren't going to take this off his credit, but could dispute it with the reporting agency. My check has still not been cashed.
I was terminated unjustly after following Charters "open door " policy in reporting suspected violations involving my supervisor and coworker's. I reported the suspected violations and also made a formal complaint about retaliation I endured from my supervisor and coworker's as they were made aware that I had reported the violations. I submitted requested documentation of the violations as well as evidence of the retaliation early during the month of February 2015. I also submitted additional information regarding incidents of retaliation in early March (3/2/2015) and was told by HR that it was an open investigation.
I had been at Charter for 4 years and 8 months and was unjustly terminated in the middle of March for " performing multiple billing account manipulations, specifically on retention offers and adjustments" meaning I was fired for using "retention offers" to save or retain Charter customers and for giving customers very minimal credits for verified service outages (ex: gave one day verified credit for $3.18). I believe Charter proved my complaint about retaliation by terminating me.
I did file a report with a company called Ethics Point and was subsequently sent a "form" response by "the organization" stating they completed an investigation into my report and sent results to management. The response also stated that should I see any indication of further issues to contact the person writing the response. I did respond to this person stating that I was curious as to how an investigation was completed without any requested documentation from me nor any contact with witnesses listed in my report. As of 4/09/2015 there has been no other communication.
I do believe I was unjustly terminated and would like advice on what steps I should take to get this removed from my employment record as I am in search of employment.
The shadiest, most pathetic service provider there is.
They constantly change my bill, constantly have outages, have ZERO customer service and do not care at all about customer retention.
I finally have enough of these assclowns and am in the process of canceling everything I have with them...phone, internet, and cable TV...not worth the hassle dealing with them every few months to rectify problems they can't seem to solve.
I wanted to a refund on my DVR use that was never clearly stated when the 12 month contract was over for that particular service and they refused. They would rather lose a customer instead of offer good customer service and retention.
I have had to deal with these people at least 3-4 times a year over billing and service costs...it's a constant issue. They purposefully separate their services and assign different starting dates and overlaps so they can nickel and dime everyone to day...multiple $20 here and there over a few million customers and you quickly see where they make most of their money.
If anyone is considering Charter, please do not....they are the worst of the worst and I will try my best to make that clear all over the net.
Charter Communications is truly one of, if not the shadiest internet and cable provider around. Do not patronize with them.
Charter Communication offers special packages, and reduced rates to new customers. However, "valued" customers, such as my Father in law, who have had Charter for over 10 years or more,( since Charter was Marcus Cable) are raked over the coals, paying $30.00 more a month for internet services, and $110.00 more a month for cable.
Also in this month, as a Charter member, you were FORCED to obtain DVR boxes or not be able to watch your own television. "Only" $19.99 a month for the boxes, and $6.99 per box for service fees.
Marvelous.....I think I will dig the Dish promotion coupons out of my recycle bin.
We are consistantly getting abismal speeds - not the "up to 30mbps" that is advertised; we typically get between 12 & 17 mbps. This particular time we were getting speeds as low as 3.5 mbps.
I was on the phone with a service tech for several hours that night. The first one confirmed there definately was an issue and they needed to send out a tech to find out what the problem was. I was not informed there would be a charge. Today when on the phone disputing the $45 charge, it was confirmed three times by two people that they do not inform customers over the phone that there MIGHT be a charge. "that is somehting the phone tech would not know" was what I was told. They stated it was up to the service tech that came out to determine if there would be a charge - something that was never mentioned by the man that showed up at my door.
The service tech didn't touch my equipment at all.
MY CHARTER BUSINESS ARRANGEMENT WAS MADE FEB. 5, 2013. THEY DID NOT INSTALL ME RIGHT, WHICH RESULTED IN MY HAVING A STRANGER IN MY HOME EVERY WEEKEND TO CHECK MY INTERNET, PHONE AND CABLE CONNECTIONS. EACH WEEK THEY LEFT, AND EACH WEEK I HAD THE SAME ISSUES. THEY FINALLY DETERMINED THAT I WAS INCORRECTLY INSSTALLED. NOT BEFORE THEY HAD A CABLE LINE RUNNING FROM A POLE THROUGH THE MIDDLE OF MY COURTYARD, TO MY HOME. THE CORD CREATED A HAZZARD FOR MYSELF AND THE OTHER NEIGHBORS, AS IT WAS ABOVE GROUND. THIS LASTED 2 WEEKS. FINALLY, 1 WEEK AGO, THE ISSUE SEEMED TO HAVE BEEN RESOLVED.
NOW COMES BILLING. THEY CHARGED ME 1 FEE AND NOW SEEM TO HAVE SEPERATED THE BUNDLE PACKAGE I AGREED TO AND MY BILL IS $243.00 FOR SERVICE I HAVE YET TO RECEIVE. IN ADDITION I HAVE BEEN DISCONNECTED AND HAVING A DIFFICULT TIME GETTING THEM TO SEE REASON.
THEY TREAT ME AS THOUGH I AM A LIAR AVOIDING A BILL PAYMENT. I PAYED THEM $90 AS A GOOD FAITH GESTURE BUT I DON'T FEEL THEY EARNED THAT PAYMENT.
THEIR CUSTOMER SERVICE PRACTICES ARE INSULTIVE AND I WANT MY MONEY BACK BECAUSE I CHOOSE TO TAKE MY BUSINESS ELSEWHERE.
THEIR RECORDS WILL SHOW HOW MANY CALLS I HAVE MADE, NONE LASTING LESS THAN AN HOUR AND THE NUMEROUS VISITS. THAT ALONE SHOULD REVEAL THE LACK OF SERVICE THE ENTIRE TIME I TRIED TO REASON WITH THEM.