My brand new spa has had "overtemp" and "Flow" error messages from the beginning, these messages shut the spa down. I have had to reset the spa, drain and refill, and troubleshoot numerous times. After numerous calls I did get a serviceman out, but the same problems promptly returned.
Charleston Pool and Spa has stopped communicating with us....they do not answer our calls, return messages or emails. I stopped into the showroom to get an explanation and was asked to leave!!!!
This is my second Spa from Charleston Pool and Spa in 10 years, the first was fine, this New one has issues and the New customer service has not been near as good as we experienced in the past.
We still do not have the upgraded spa cover which we paid for and we bought the spa in March!!!!
Charleston Pool & Spa Reviews
My brand new spa has had "overtemp" and "Flow" error messages from the beginning, these messages shut the spa down. I have had to reset the spa, drain and refill, and troubleshoot numerous times. After numerous calls I did get a serviceman out, but the same problems promptly returned.
Charleston Pool and Spa has stopped communicating with us....they do not answer our calls, return messages or emails. I stopped into the showroom to get an explanation and was asked to leave!!!!
This is my second Spa from Charleston Pool and Spa in 10 years, the first was fine, this New one has issues and the New customer service has not been near as good as we experienced in the past.
We still do not have the upgraded spa cover which we paid for and we bought the spa in March!!!!