When my credit card for my account with them expired, I decided not to renew my contract which I had had for 13 years - so any of their hardware had been paid for many times over. The original contract was about 3 yrs. When I cancelled by phone, they continues to dun me with bills. When I called again, she found that I had called and cancelled in my file , but "Oh you have to write to us". I wrote, I emailed. Still the bills came.
Finally, I received a call from a woman who said that I could not cancel without paying for a year's worth of service which would be end in September of 2015. This made no sense to me. Then she said that if I found someone else to take over my account, they would waive those charges. I told her to get a lawyer, that I was not paying.
They also told me in all three calls that I would then have no fire alarms I checked ith my local fire department and found that also not true.
These people play hard ball. I would not deal with them again.
About 4 months ago I began receiving a bill each month for a security system from Central Security Group out of Tulsa, OK.
I do not know where they got my name and address, or why they suddenly began billing me. I have called them, and was told they could not discuss this with me because if did not have the password. I do not know the password beause I have never done business with them.
I of course refused to pay for something I don't have.
I would appreciate any help you can give. Thank you.
As many people clearly state here, this company is really a HORRIBLE and deceiving company that consumers should never trust. I typically do not write negative reviews or complaints about a company unless I have seen an intentional deception. This company will do anything to get you into a long term contract by painting a very rosy picture and make you feel so comfortable to sign up with them. Once you are into that contract, they suddenly become a different company with no regard for their customers.
After my initial 5 months service, I needed to move to a new home. They told me that moving my service to a new location will not cost me anything. This was a total lie. They charged me the lump sum of the 7 months (rest of the first year of contract) plus still charging every month for the same period. I understand that it is their policy but the problem is that they never told me that and they misled me to believe that lump sum was good for 7 months in the new location. Now I end up paying double payments for each month for 7 months.
I had the option to leave my service at the old location and transfer the service to the new owner. But their offer for the free move sounded acceptable to me and I chose that option. Unfortunately, since they thought they can also get the new owner sign a new contract, they simply lied to me to keep my existing contract with a free move option.
When you call them about getting a new service, you are directly connected to a sales person right away with no wait time. However, the minimum hold time for any other issue is 20-25 minutes. If they say they will call you back, do not believe them. They will not call.
I had ADT for 6 years with a slightly higher price but the customer service and the response time were excellent. I wish I never switched to Central Security for a few bucks cheaper service.
Do not consider Central Security for any of their services. You will really regret it in long term.
When I called to cancel, I was told my 3 year contract had been renewed without my knowledge for another 3 years or one year? When I signed up over 3 years ago, it was to be for services of at least 3 years, but no mention of an automatic renewal for extended periods after the initial term.
My bank account was closed, so they cannot get payment for service not rendered. They now bill me for months that they have not provided security service for and there is no phone line or equipment for them to be able to provide service.
I was told to email my cancellation notice, which I did, and they continue to bill me for no service.
We are not asking for them to provide any additional service or compensation for their non-compliance. However, if they do continue to harass for payment not due, I will request compensation for my inconvenience.
i paid the entire amount, even though it was higher than most security services, and will pay no additional.
Central Security Group Reviews
When my credit card for my account with them expired, I decided not to renew my contract which I had had for 13 years - so any of their hardware had been paid for many times over. The original contract was about 3 yrs. When I cancelled by phone, they continues to dun me with bills. When I called again, she found that I had called and cancelled in my file , but "Oh you have to write to us". I wrote, I emailed. Still the bills came.
Finally, I received a call from a woman who said that I could not cancel without paying for a year's worth of service which would be end in September of 2015. This made no sense to me. Then she said that if I found someone else to take over my account, they would waive those charges. I told her to get a lawyer, that I was not paying.
They also told me in all three calls that I would then have no fire alarms I checked ith my local fire department and found that also not true.
These people play hard ball. I would not deal with them again.
About 4 months ago I began receiving a bill each month for a security system from Central Security Group out of Tulsa, OK.
I do not know where they got my name and address, or why they suddenly began billing me. I have called them, and was told they could not discuss this with me because if did not have the password. I do not know the password beause I have never done business with them.
I of course refused to pay for something I don't have.
I would appreciate any help you can give. Thank you.
As many people clearly state here, this company is really a HORRIBLE and deceiving company that consumers should never trust. I typically do not write negative reviews or complaints about a company unless I have seen an intentional deception. This company will do anything to get you into a long term contract by painting a very rosy picture and make you feel so comfortable to sign up with them. Once you are into that contract, they suddenly become a different company with no regard for their customers.
After my initial 5 months service, I needed to move to a new home. They told me that moving my service to a new location will not cost me anything. This was a total lie. They charged me the lump sum of the 7 months (rest of the first year of contract) plus still charging every month for the same period. I understand that it is their policy but the problem is that they never told me that and they misled me to believe that lump sum was good for 7 months in the new location. Now I end up paying double payments for each month for 7 months.
I had the option to leave my service at the old location and transfer the service to the new owner. But their offer for the free move sounded acceptable to me and I chose that option. Unfortunately, since they thought they can also get the new owner sign a new contract, they simply lied to me to keep my existing contract with a free move option.
When you call them about getting a new service, you are directly connected to a sales person right away with no wait time. However, the minimum hold time for any other issue is 20-25 minutes. If they say they will call you back, do not believe them. They will not call.
I had ADT for 6 years with a slightly higher price but the customer service and the response time were excellent. I wish I never switched to Central Security for a few bucks cheaper service.
Do not consider Central Security for any of their services. You will really regret it in long term.
When I called to cancel, I was told my 3 year contract had been renewed without my knowledge for another 3 years or one year? When I signed up over 3 years ago, it was to be for services of at least 3 years, but no mention of an automatic renewal for extended periods after the initial term.
My bank account was closed, so they cannot get payment for service not rendered. They now bill me for months that they have not provided security service for and there is no phone line or equipment for them to be able to provide service.
I was told to email my cancellation notice, which I did, and they continue to bill me for no service.
We are not asking for them to provide any additional service or compensation for their non-compliance. However, if they do continue to harass for payment not due, I will request compensation for my inconvenience.
i paid the entire amount, even though it was higher than most security services, and will pay no additional.