In 2012 I refinanced my home and Cenlar bought the loan. Like before I refied my home with Cenlar I paid an extra $50.00 to escrow. I will never pay this house off in 30 years, I would be 93 years old, so I pay an extra $50.00 a month into escrow, it's like a saving account with no interest.
The first year, 2013 I recieved an overage in my escrow account of almost $700.00. The second year/ 2014 I had an overage in my escrow I recieved an overage check for $600.00 and change/ The third year/ 2014r I recieved an overege check for $400.00 and change .This year/2015, I recieved a letter stating I didn't have enough money in escrow, so my house payment went up $17.00 a month. Once your paymen goes up, just like anything else. never comes back down.
I have called and called, and I get different answeres every time I call. Finally one lady sent me a action report for my account that goes back only one year. I was informed that they can go back only ONE YEAR for reports. Now, what's wrong with this picture??? From where I retired, we could go back from the start of the loan, no matter how long.
I found out that Cenlar is a BANK!! And the banks are what got us in this reccion. You know the rest.
My loan was purchased by Cenlar in October and it has been a complete disaster! I have spent more time on the phone with them to get my payments and my account straightened out, I can't even begin to describe the incompetence!
During the transition, they are not allowed BY LAW to charge me any late payment charges...they did. Just when they say i am up to date, I am behind and they are charging me late fee's again...and this is before the end of the month!
I received a check from my home owners insurace company, because Cenlar paid it TWICE.
When you call, IF you can get a live person on the phone, you sit on hold...FOREVER! As I am typing this report, I have been on hold. So far, for 25 minutes.
Please do whatever you can, to avoid this company. I do not believe there is anyone with any integrity working there.
CENLAR Reviews
In 2012 I refinanced my home and Cenlar bought the loan. Like before I refied my home with Cenlar I paid an extra $50.00 to escrow. I will never pay this house off in 30 years, I would be 93 years old, so I pay an extra $50.00 a month into escrow, it's like a saving account with no interest.
The first year, 2013 I recieved an overage in my escrow account of almost $700.00. The second year/ 2014 I had an overage in my escrow I recieved an overage check for $600.00 and change/ The third year/ 2014r I recieved an overege check for $400.00 and change .This year/2015, I recieved a letter stating I didn't have enough money in escrow, so my house payment went up $17.00 a month. Once your paymen goes up, just like anything else. never comes back down.
I have called and called, and I get different answeres every time I call. Finally one lady sent me a action report for my account that goes back only one year. I was informed that they can go back only ONE YEAR for reports. Now, what's wrong with this picture??? From where I retired, we could go back from the start of the loan, no matter how long.
I found out that Cenlar is a BANK!! And the banks are what got us in this reccion. You know the rest.
My loan was purchased by Cenlar in October and it has been a complete disaster! I have spent more time on the phone with them to get my payments and my account straightened out, I can't even begin to describe the incompetence!
During the transition, they are not allowed BY LAW to charge me any late payment charges...they did. Just when they say i am up to date, I am behind and they are charging me late fee's again...and this is before the end of the month!
I received a check from my home owners insurace company, because Cenlar paid it TWICE.
When you call, IF you can get a live person on the phone, you sit on hold...FOREVER! As I am typing this report, I have been on hold. So far, for 25 minutes.
Please do whatever you can, to avoid this company. I do not believe there is anyone with any integrity working there.