I thought I would use the appropriate measures to take care of an issue I have with Castle, The Window People of Mt Laurel, NJ by making a formal complaint throught the New Jersey Better Business Bureau but it appears that the BBB of NJ are unable to arbitrate a simple matter concerning warranty issues. Not sure why they can't arbitrate against this company, possibly because they "pay to play" on their BBB site. I'm not the only complaintant with this same company over a product warranty issue. I bought windows from Castle, The Window People in Charlotte, NC that come with a Lifetime guarantee. The lifetime guarantee is what sold me. But, it appears that the Castle Window company in Mt Laurel came into North Carolina and took over possibly purchased the existing franchise of Castle, The Window People of North Carolina and South Carolina.
I say this because they utilize the same office that the North Carolina franchise had in Greensboro to use it as an established site for their company as listed through their link on BBB of NJ. It appears that the North Carolina franchise decided to sell out to avoid what sold me on the windows in the first place, their Lifetime Warranty, and the company, Castle, The Window People of Mt laurel, could swoop in and take over the territory without any obligation to existing warranties from the previous franchise.
The following is the actual formal complaint to the BBB of New Jersey as well as Castle, The Window People of Mt Laurel's responses and our rebuttals. It's hard to understand how the BBB of NJ missed the point that Castle Window of Mt Laurel actually came into my house on multiple ocassions and replaced a total of six windows after I paid a warranty transferance fee and then are not held responsible for those windows they actually replaced if they were to need warranty work. It appears the BBB of NJ is a toothless old dog who has "no bite nor bark" but wags it's tail when money comes in from businesses like Castle, The Window People of Mt Laurel, NJ.
Castle Windows Reviews
"LIFETIME GUARANTEE...WE WILL SEE?
POSTED AN EMAIL FOR SOME REPAIR TO CASTLE WINDOWS
WE SHALL SEE IF THEY LIVE UP TO THEIR "LIFETIME GUARANTEE"???
I thought I would use the appropriate measures to take care of an issue I have with Castle, The Window People of Mt Laurel, NJ by making a formal complaint throught the New Jersey Better Business Bureau but it appears that the BBB of NJ are unable to arbitrate a simple matter concerning warranty issues. Not sure why they can't arbitrate against this company, possibly because they "pay to play" on their BBB site. I'm not the only complaintant with this same company over a product warranty issue. I bought windows from Castle, The Window People in Charlotte, NC that come with a Lifetime guarantee. The lifetime guarantee is what sold me. But, it appears that the Castle Window company in Mt Laurel came into North Carolina and took over possibly purchased the existing franchise of Castle, The Window People of North Carolina and South Carolina.
I say this because they utilize the same office that the North Carolina franchise had in Greensboro to use it as an established site for their company as listed through their link on BBB of NJ. It appears that the North Carolina franchise decided to sell out to avoid what sold me on the windows in the first place, their Lifetime Warranty, and the company, Castle, The Window People of Mt laurel, could swoop in and take over the territory without any obligation to existing warranties from the previous franchise.
The following is the actual formal complaint to the BBB of New Jersey as well as Castle, The Window People of Mt Laurel's responses and our rebuttals. It's hard to understand how the BBB of NJ missed the point that Castle Window of Mt Laurel actually came into my house on multiple ocassions and replaced a total of six windows after I paid a warranty transferance fee and then are not held responsible for those windows they actually replaced if they were to need warranty work. It appears the BBB of NJ is a toothless old dog who has "no bite nor bark" but wags it's tail when money comes in from businesses like Castle, The Window People of Mt Laurel, NJ.