BUYERS BEWARE!! I had ordered from this store in the past and really didn't have any problems.. but I recently purchased a dress and a jacket for my daughter.. I tried both items on and decided to return them since they were a bit too big for her. We have two formal parties for her to wear them too and even though they were adorable, they were too large. So I returned them within the specific time frame. They were returned back to me within a week.I was confused as to why. When I contacted them about it, they told me the items 'smelled of detergent' and they were 'not in it's original condition & therefore would not refund my money. All my 5 year old daughter did was try on the dress & jacket and it was returned. Everything was in it's ORIGINAL CONDITION'. The Manager accused me of wearing/washing and I'm assuming re-tagging the dress and then returning them. I already filed a complaint with the BBB. This is outrageous and horrible customer service. I understand everyone is suffering with the ecomony, but tricking and lying to people & not standing by their return policy is ridiculous. Stay away. Order from another company in good standing
Cassie's Closet, Inc Reviews
BUYERS BEWARE!! I had ordered from this store in the past and really didn't have any problems.. but I recently purchased a dress and a jacket for my daughter.. I tried both items on and decided to return them since they were a bit too big for her. We have two formal parties for her to wear them too and even though they were adorable, they were too large. So I returned them within the specific time frame. They were returned back to me within a week.I was confused as to why. When I contacted them about it, they told me the items 'smelled of detergent' and they were 'not in it's original condition & therefore would not refund my money. All my 5 year old daughter did was try on the dress & jacket and it was returned. Everything was in it's ORIGINAL CONDITION'. The Manager accused me of wearing/washing and I'm assuming re-tagging the dress and then returning them. I already filed a complaint with the BBB. This is outrageous and horrible customer service. I understand everyone is suffering with the ecomony, but tricking and lying to people & not standing by their return policy is ridiculous. Stay away. Order from another company in good standing