DO NOT BUY from Caruso Homes. The floor plans are nice and you will have several options to choose from. That is where the positives end. The customer service was not good at all, and they seemed like they could care less. Do not expect to reach their staff right away, but do expect to wait for several days to hear back from them. This makes their first core value of “We Care Attitude” pretty laughable. They will do just the bare minimum to meet their contractual obligations. Quality of work is subpar at best. If you are not paying attention they will try to get away with whatever they can, especially not completing all the finishing touches. They are far from what you would expect from a luxury home builder. New issues continue to pop up and it is very frustrating. This is something you should not have to deal with from a new construction. Given the option, I definitely would NOT buy from them again, and I hope that no one else does. Please save yourself the headaches and go with a different option: whether that be buying from another builder, or just purchasing an older home and fixing it up to your liking. You can save a significant amount of money by doing the latter.
If your looking for unprofessionalism, Shop Caruso!!
If your looking for a builder whoes maintance team you can't contaact shop Caruso!!
If your looking for a neighborhood to enter that all of your neghibor's tell you "the manintance team suck", shop Caruso!!
If your looking to buy a new home where you have to threaten to deminish your builder's repetation, Shop Caruso!!
My home was completed in August of 2013 and from that point on it has been pure Hell with dealing with the builder. Where do I begin!! Okay so, there was a cover left off of one of the vents in my home. Right after I moved in birds moved in laid eggs I notified the builder to get it token care of and guess what it still hasn't been token care of because the birds are back again for the second nesting.
Lets move along to the SOD in my yard. Caruso laid down several types of sod throughout my community. Everyone's yard looks, nice, horrible or just okay. My yard being a horrible yard. We installed a sprinkler system because we thought maybe we weren't getting enough sun as to why our grass wasn't nice and green as others. After spending tons of money on water we seeked professional advice from landscaping companie. We learned that we had a different type of grass and our yard will never be the pretty evergreen grass. Why did we have to get cheap SOD we didn't buy a cheap house? Our Sod should be just as nice as some of the others on the block. Keep it uniformed Caruso we are a subdivision.
Our Sump Pump!! Boy oh boy, it sounds like some one has dropped a dome or something heavy on concrete. The sump pump is so loud it is ridicuous. Often when there is company over. It gets the crowds attention and everyone is standing around looking like what in the world was that.
These are just a few items off of my 6 page list of repairs that are still outstanding. Did I tell you my home was delivered and we closed in August 2013.
If your looking for a beautiful well kept, friendly staff and easy to work with builder, shop Khovinan. I wish I did :(
DO NOT BUY from Caruso Homes. The floor plans are nice and you will have several options to choose from. That is where the positives end. The customer service was not good at all, and they seemed like they could care less. Do not expect to reach their staff right away, but do expect to wait for several days to hear back from them. This makes their first core value of “We Care Attitude” pretty laughable. They will do just the bare minimum to meet their contractual obligations. Quality of work is subpar at best. If you are not paying attention they will try to get away with whatever they can, especially not completing all the finishing touches. They are far from what you would expect from a luxury home builder. New issues continue to pop up and it is very frustrating. This is something you should not have to deal with from a new construction. Given the option, I definitely would NOT buy from them again, and I hope that no one else does. Please save yourself the headaches and go with a different option: whether that be buying from another builder, or just purchasing an older home and fixing it up to your liking. You can save a significant amount of money by doing the latter.
Caruso Homes Reviews
DO NOT BUY from Caruso Homes. The floor plans are nice and you will have several options to choose from. That is where the positives end. The customer service was not good at all, and they seemed like they could care less. Do not expect to reach their staff right away, but do expect to wait for several days to hear back from them. This makes their first core value of “We Care Attitude” pretty laughable. They will do just the bare minimum to meet their contractual obligations. Quality of work is subpar at best. If you are not paying attention they will try to get away with whatever they can, especially not completing all the finishing touches. They are far from what you would expect from a luxury home builder. New issues continue to pop up and it is very frustrating. This is something you should not have to deal with from a new construction. Given the option, I definitely would NOT buy from them again, and I hope that no one else does. Please save yourself the headaches and go with a different option: whether that be buying from another builder, or just purchasing an older home and fixing it up to your liking. You can save a significant amount of money by doing the latter.
If your looking for unprofessionalism, Shop Caruso!!
If your looking for a builder whoes maintance team you can't contaact shop Caruso!!
If your looking for a neighborhood to enter that all of your neghibor's tell you "the manintance team suck", shop Caruso!!
If your looking to buy a new home where you have to threaten to deminish your builder's repetation, Shop Caruso!!
My home was completed in August of 2013 and from that point on it has been pure Hell with dealing with the builder. Where do I begin!! Okay so, there was a cover left off of one of the vents in my home. Right after I moved in birds moved in laid eggs I notified the builder to get it token care of and guess what it still hasn't been token care of because the birds are back again for the second nesting.
Lets move along to the SOD in my yard. Caruso laid down several types of sod throughout my community. Everyone's yard looks, nice, horrible or just okay. My yard being a horrible yard. We installed a sprinkler system because we thought maybe we weren't getting enough sun as to why our grass wasn't nice and green as others. After spending tons of money on water we seeked professional advice from landscaping companie. We learned that we had a different type of grass and our yard will never be the pretty evergreen grass. Why did we have to get cheap SOD we didn't buy a cheap house? Our Sod should be just as nice as some of the others on the block. Keep it uniformed Caruso we are a subdivision.
Our Sump Pump!! Boy oh boy, it sounds like some one has dropped a dome or something heavy on concrete. The sump pump is so loud it is ridicuous. Often when there is company over. It gets the crowds attention and everyone is standing around looking like what in the world was that.
These are just a few items off of my 6 page list of repairs that are still outstanding. Did I tell you my home was delivered and we closed in August 2013.
If your looking for a beautiful well kept, friendly staff and easy to work with builder, shop Khovinan. I wish I did :(
DO NOT BUY from Caruso Homes. The floor plans are nice and you will have several options to choose from. That is where the positives end. The customer service was not good at all, and they seemed like they could care less. Do not expect to reach their staff right away, but do expect to wait for several days to hear back from them. This makes their first core value of “We Care Attitude” pretty laughable. They will do just the bare minimum to meet their contractual obligations. Quality of work is subpar at best. If you are not paying attention they will try to get away with whatever they can, especially not completing all the finishing touches. They are far from what you would expect from a luxury home builder. New issues continue to pop up and it is very frustrating. This is something you should not have to deal with from a new construction. Given the option, I definitely would NOT buy from them again, and I hope that no one else does. Please save yourself the headaches and go with a different option: whether that be buying from another builder, or just purchasing an older home and fixing it up to your liking. You can save a significant amount of money by doing the latter.