I purchased an Infinity air conditioner from the Carrier Corporation through Airflow Designs in Orlando FL. The air conditioner was originally installed on May 3, 2007 and cost $7,600 for the unit and a 10 year extended warranty. On July 5, 2010 the compressor went out and again on May 22, 2015 the compressor went out again. After lots of phone calls and much aggravation I finally found a phone number for the Carrier Corporate offices. Just as Report: #150687 indicated I found Carrier customer service to be very unsympathetic towards my concerns.
After many phone calls and lot of questions I discovered that they used Bristol compressors and would be using that same product previously installed when installing a new compressor. If that compressor has a high failure rate why do they continue to use them? However they would install another condenser for $2545 (cost from Airflow cost from Carrier was $1545) made by another company (other than using the Bristol compressor). It took quite a while to get in touch with anyone that actually works for the Carrier Corporation to find out what kind of support they provide for ineffective products.
I contacted the corporate offices for Carrier (5/22/2015) and they only meet once a month to discuss this kind of issue and I got a reply 3 weeks (6/15/2015) after the request for help in resolving this matter. So the choices were to go with what is covered under the warranty and has gone out twice in the past 7 years or pay a large sum of money to replace this unit that seems to be problematic. What is the point of having a warranty if you are going to continue to get ineffective products installed? I am also wondering why this company thinks that I would spend that much money with them again instead of going with a company that has a better reputation!
I spoke to a friend of mine in Texas a few weeks ago and he said he had the exact same experience with his Carrier Air Conditioner. He had to replace the compressor after only a few short years. All other AC units I have purchased the compressor lasts for years before it goes out. In FL and in TX you really don't want to be without an Air Conditioner for any period of time. Both times it was at least 4 days before they got the unit working correctly again and there is a fee for the service even though I have a warranty..
This is a much abbreviated version of the whole experience. I spent hours on the phone and then hours trying to compose e-mails that would convey the facts and not show how stark raving mad I really was about the whole experience. If this will save even one person the grief of purchasing a carrier product and being as disappointed as I have been then it was worth it!
Carrier Corporation Reviews
I purchased an Infinity air conditioner from the Carrier Corporation through Airflow Designs in Orlando FL. The air conditioner was originally installed on May 3, 2007 and cost $7,600 for the unit and a 10 year extended warranty. On July 5, 2010 the compressor went out and again on May 22, 2015 the compressor went out again. After lots of phone calls and much aggravation I finally found a phone number for the Carrier Corporate offices. Just as Report: #150687 indicated I found Carrier customer service to be very unsympathetic towards my concerns.
After many phone calls and lot of questions I discovered that they used Bristol compressors and would be using that same product previously installed when installing a new compressor. If that compressor has a high failure rate why do they continue to use them? However they would install another condenser for $2545 (cost from Airflow cost from Carrier was $1545) made by another company (other than using the Bristol compressor). It took quite a while to get in touch with anyone that actually works for the Carrier Corporation to find out what kind of support they provide for ineffective products.
I contacted the corporate offices for Carrier (5/22/2015) and they only meet once a month to discuss this kind of issue and I got a reply 3 weeks (6/15/2015) after the request for help in resolving this matter. So the choices were to go with what is covered under the warranty and has gone out twice in the past 7 years or pay a large sum of money to replace this unit that seems to be problematic. What is the point of having a warranty if you are going to continue to get ineffective products installed? I am also wondering why this company thinks that I would spend that much money with them again instead of going with a company that has a better reputation!
I spoke to a friend of mine in Texas a few weeks ago and he said he had the exact same experience with his Carrier Air Conditioner. He had to replace the compressor after only a few short years. All other AC units I have purchased the compressor lasts for years before it goes out. In FL and in TX you really don't want to be without an Air Conditioner for any period of time. Both times it was at least 4 days before they got the unit working correctly again and there is a fee for the service even though I have a warranty..
This is a much abbreviated version of the whole experience. I spent hours on the phone and then hours trying to compose e-mails that would convey the facts and not show how stark raving mad I really was about the whole experience. If this will save even one person the grief of purchasing a carrier product and being as disappointed as I have been then it was worth it!