RUN FROM THIS STORE!!!! NO REFUNDS OR RETURNS, SHOP AT YOUR OWN RISK, IF THEY GET YOUR MONEY YOU MAY NEVER SEE IT AGAIN AND HAVE NOTHING TO SHOW FOR IT
My husband and I put a deposit(150 of 800) down on a couch at this store, and then we sold our house and didn't have a place to put the couch, and called to cancel the deposit. They said that was not allowed, even though we had not even paid for or received the couch. The customer service was wonderful with Mary, however all other sales reps were horrid. We were told the money would not be refunded however we could use the credit toward another purchase ( VERY OVER INFLATED PRICES , we had only gone there originally because of a sale going on). So I went down to apply the credit toward another purchase and once they confirmed the credit was there to use, they ran my card, for another 150.00 and then told me oh they had credited back my original deposit (had to file a complaint with the BBB, in the end) and I would owe them the rest, since there actually was no credit any longer. It was very calculated in giving me that information, It turns out my bank had gotten the money back from them, yes, and I had to work hard to get them to void out the sale I had just put through. They said I still owed them money for a couch I never fully bought or had in my possession.
HUGELY OVER PRICED> HORRID customer service and make sure you check out the LACK OF A RETURN and cancellation policy, as well as truth policy.
Carolina Furniture Concepts Reviews
RUN FROM THIS STORE!!!! NO REFUNDS OR RETURNS, SHOP AT YOUR OWN RISK, IF THEY GET YOUR MONEY YOU MAY NEVER SEE IT AGAIN AND HAVE NOTHING TO SHOW FOR IT
My husband and I put a deposit(150 of 800) down on a couch at this store, and then we sold our house and didn't have a place to put the couch, and called to cancel the deposit. They said that was not allowed, even though we had not even paid for or received the couch. The customer service was wonderful with Mary, however all other sales reps were horrid. We were told the money would not be refunded however we could use the credit toward another purchase ( VERY OVER INFLATED PRICES , we had only gone there originally because of a sale going on). So I went down to apply the credit toward another purchase and once they confirmed the credit was there to use, they ran my card, for another 150.00 and then told me oh they had credited back my original deposit (had to file a complaint with the BBB, in the end) and I would owe them the rest, since there actually was no credit any longer. It was very calculated in giving me that information, It turns out my bank had gotten the money back from them, yes, and I had to work hard to get them to void out the sale I had just put through. They said I still owed them money for a couch I never fully bought or had in my possession.
HUGELY OVER PRICED> HORRID customer service and make sure you check out the LACK OF A RETURN and cancellation policy, as well as truth policy.