Company is a rip-off. Ordered a replacement engine for C10 pickup and received an engine for a Camaro. Wanted to get an engine out of a C10 pickup with VIN "F" and received Camaro engine for VIN H or G. Core of engine is the same (305) but fly-wheel, exhaust manifold etc. aren't and I wanted an engine that match my VIN. They attempted to send me parts piece by piece make the engine work, which I refused. This is not what I placed the order for. The order clearly stated C10 Pickup, VIN "F" and it did no say "or equivalent". They would take the engine back if I paid for return shipping and a 20% handling fee. Shipping is multiple hundred Dollars and I am not willing to pay for this since they shipped the wrong item. I had the same experience as previous complaints stated. Very rude customer service if you can get a hold of someone. Be prepared to honestly wait for hours on the phone to get a hold of someone and when you do, they don't call or email you back anyhow. I am persuing legal action and I can only advise others not to do business with them. They have a very professional WEB-site, but under the hood is junk. They also try to cover their as.. by stating for example: Not picture of actual engine. This is understandable but it does not even come close. I assumed is would be something similar but what I got is a filthy piece of junk (right out of a Camaro junk car), put on an old tire strapped to a pallet. Besides it being filthy, totally covered in grease etc., it was the wrong engine. Businesses like this should be shut down since everything is very dishonest.
Refused to honor 5-year warranty after 1-year engine knocks
I bought a 7.3l instead of a 6.9l engine. They are the same engine and are compatible. Found seller on Ebay, arranged purchase on the phone, was sent invoice and paid via PayPal. A little over a year later the engine started knocking. They told me to get documented diagnosis from an auto shop. When I sent it in they denied the warranty on basis it was not the correct engine for my truck. The salesperson I dealt with was aware of my minor upgrade to the slightly larger engine. Now I am stuck with a broke truck again and wasted $4000 for install and purchase of the engine for one year of operation. They should verify warranty compatibility via VIN otherwise I would have gotten the 6.9 or gotten documentation it is a valid substitute. After denying my warranty claim they simply stopped responding when I raised the compatibility issue.
Ordered an engine from these guys at midnight, had an email at 8:30 their time that said the part was "test and failed" with no more in stock. I highly doubt they warehoused a single bad engine and tested it within minutes of arriving at work. More likely is they are selling products they don't actually have on hand.
Called customer service and after getting hung up on once (yeah I was upset) they said it would take 4 days to refund. After emailing them it showed back up in my account.
These guys suck, sorry, but what would you expect from NJ? Too many salvage yards in California, Florida and Texas to do business with to mess with these guys.
CarMonkeys.com Reviews
Company is a rip-off. Ordered a replacement engine for C10 pickup and received an engine for a Camaro. Wanted to get an engine out of a C10 pickup with VIN "F" and received Camaro engine for VIN H or G. Core of engine is the same (305) but fly-wheel, exhaust manifold etc. aren't and I wanted an engine that match my VIN. They attempted to send me parts piece by piece make the engine work, which I refused. This is not what I placed the order for. The order clearly stated C10 Pickup, VIN "F" and it did no say "or equivalent". They would take the engine back if I paid for return shipping and a 20% handling fee. Shipping is multiple hundred Dollars and I am not willing to pay for this since they shipped the wrong item. I had the same experience as previous complaints stated. Very rude customer service if you can get a hold of someone. Be prepared to honestly wait for hours on the phone to get a hold of someone and when you do, they don't call or email you back anyhow. I am persuing legal action and I can only advise others not to do business with them. They have a very professional WEB-site, but under the hood is junk. They also try to cover their as.. by stating for example: Not picture of actual engine. This is understandable but it does not even come close. I assumed is would be something similar but what I got is a filthy piece of junk (right out of a Camaro junk car), put on an old tire strapped to a pallet. Besides it being filthy, totally covered in grease etc., it was the wrong engine. Businesses like this should be shut down since everything is very dishonest.
Refused to honor 5-year warranty after 1-year engine knocks
I bought a 7.3l instead of a 6.9l engine. They are the same engine and are compatible. Found seller on Ebay, arranged purchase on the phone, was sent invoice and paid via PayPal. A little over a year later the engine started knocking. They told me to get documented diagnosis from an auto shop. When I sent it in they denied the warranty on basis it was not the correct engine for my truck. The salesperson I dealt with was aware of my minor upgrade to the slightly larger engine. Now I am stuck with a broke truck again and wasted $4000 for install and purchase of the engine for one year of operation. They should verify warranty compatibility via VIN otherwise I would have gotten the 6.9 or gotten documentation it is a valid substitute. After denying my warranty claim they simply stopped responding when I raised the compatibility issue.
Ordered an engine from these guys at midnight, had an email at 8:30 their time that said the part was "test and failed" with no more in stock. I highly doubt they warehoused a single bad engine and tested it within minutes of arriving at work. More likely is they are selling products they don't actually have on hand.
Called customer service and after getting hung up on once (yeah I was upset) they said it would take 4 days to refund. After emailing them it showed back up in my account.
These guys suck, sorry, but what would you expect from NJ? Too many salvage yards in California, Florida and Texas to do business with to mess with these guys.