I baught car from car max in Berryville, Arkansas from a Mike Philliphs I asked a friend to pick it up for me he did I got an email from my friend he said he was still holding my car I told him to sell it for me he said there wasnt a title in glove box so I contacted mike philliphs on this matter, with no regards to the situration he started to get hatefull with me onthe internet he said I had ur title u said u would come back and get u never did, I persude to tell him I am living in the philippines so how could I get it, I asked him to mail it to me by ups, and send me the tracking number, he said ok he would, well to find out he never, he sent it by usps cretified no tracking number, he told me the usps said he didnt need to send it any other way, well I waited four weeks to get it never came, I tried to contact him on the matter he said give it a little more time, I told him no order a new one and put a rush on it and send it ups priority to me all I got back was a note saying he sent it off, he was off a few days he would try to hury it up, I said no u put a rush on it, mean while I had the car sold I told the buyer I was waiting on the title, wll he got tired of waiting he wanted his money baack my friend who was holding the car gave it back, still havent heard about the title, I told mike he needs to pay me a thousand dollars for all the trouble and agravation and stress he has put me thriugh and for losing my title and losing the car sale, I had to put new wheel barring in it mike never told me I needed
Mike was never on the up and up with me he gave me the runarround from day one.
I purchased a 2009 Dodge Journey from carmax in September of 2014. Initially when I called them I spoke to a lovely sales man who quoted me a finance interest rate of 5.8%. Unfortunately I was unable to make it in that day. Finally I arrived at the dealership three days later. The car I chose was sold. The salesman explained to me these things happen. I accepted it, and chose a different car. However, when he ran my credit the second time my intrerest rate went to 21% I know thats high but I was coming in with no credit history at all. So I took on the payments thought I was getting a lovely reliable car. Well about one week after recieving the car I was driving and the car wouldn't stop. Contacted Carmax King of Prussia they sent a tow man out . Explained to me that It was the master cyclender and that they would fix it no cost to me. Well two week later I recieve my car back the water pump goes and the car won't stop squilling. I contact car max they send the same tow man out this time the machanic tell me the rotors need to be fixed and everything will be replaced at no cost to me. Well the dealership claim to have fixed the problem. Two weeks later I am on the highway and the annoying squilling started up again. I contact Carmax at which time I speak to a lovely representative Name Denise she explains to me that I need to bring the car in to the dealership to see what else is wrong with the car. I drop it off to the dealership one week later I recieve the car back only to have the car stutter start. After the second time the car catches on I precede to my home. Now we are in October I am on the highway and my wheel starts to shake a little bit and I pay it no attention.I contact the dealership they explain to me that sometime with new rotors that cars need to readjust. About a week later I am sitting in my jobs parking lot and the car doesn't turn on. I call my husband he told me to wait a minute at which time he informed me to put the car in neutral and to turn the key. H e explained to me that the car on its website has been experiencing many starting problem due to the WIN box not reading the electrical system. The next day I contact Denise with the situation she informs me if car does it again to bring the car in well no the problem occurred doesn't occur again within the month. So now it's the middle of Novemeber oil change and the squilling of the brakes come back, the wheel is shaking at excellerated speed when on the highway. I bring the car in to them at which time my oil is changed and I am informed that something was bent between the brake and the pad. Master Mechnaic stated to Denise east fix. I pick up the car heading back home pick up excelleration the wheel is still shimming and the brakes ar squiling. I contact Kyle a repair representative. He kindly informs me to bring the car in. I bring it to Car Max King of Prussia complaining of the safety of the vehicle at which ime I am informed that I will not be able to get a loaner due to how many times I have brought the car back for repairs. I got a little heated and demanded to speak to a master mechanic at which time he and I went on the highway and the wheel shimming started again. We returned to the dealership at which time he reported to the manager that what I was reporting was a safety issue. Carmax provided me with a loaner However after having my car for 6 days I was informed that my rotors had to be replace again the dealer claims due to harsh driving. How about I know my rotor never were replaced the first time, and howabout that 30day fix policy is a scam they sent it through the claims department the first time they claim to have fixed my brakes THIS SERVICE WAS SUPPOSE TO BE ON THE HOUSE THE FIRST 30 DAYS. PLEASE DONOT BUY A CAR THROUGH CARMAX THEY DONOT STAND BY THEIR PRODUCT. I haven't had my car for 90 days and had to take the car back to them more than 6xs. Oh the head bangers is now they want me to pay for the rotors and brakes that they claim to have fixed in September, and October.
I am a college student and I work full time. I saved my money up to buy my first car and I chosed to go to Carmax. As a result my car has been in the shop almost every month since I had it. I bought it in 2013. The car shakes, cuts off, has had 4 spark plug issues, constant electrical problems and suspension problems. Everytime I take it in it's a two or three day process only to have the same thing happen over and over again. The warranty I paid $3k for is useless and on causes me more inconvenience. I almost lost my job and failed out of school because of attendance. All the while Carmax gives me the constant runaround and I make my payment ontime.
September of 2013 , I was in the market for a newer truck. I found myself @ carmax located on Jefferson avenue in Newport news Virginia's on a Sunday afternoon. The salesman explained that he was on a salary to in some way make him seem less than pushy. I opted to test drive a 2009 Dodge Ram 1500 . Blue in color, 4 doors and from what I could see , the body looked straight and clean. I am not an auto body expert ,but I specifically ask 4 times if this vehicle had ever been involved in any accidents , to wit I was told no. This was a lie.
The truck has been hit on the right rear so hard it has twisted the cab and all the cheap paint and bondo in the world can not hide bad body work from the trained eye of an auto body repairman , as a result of some careless moron backing into my tailgate.
Scott, my body repairman was able to confirm what I had suspected. The bed and rear bumper was filled heavily with bodyfiller and thea tailgate was from a junkyard. The cab is twisted enough to see the gasket starting to peel out and the drivers door has always made alot of noise when closing. Let mereiterate , if I had not been lied to , I would not have purchased this truck. It is my opinion that infact Carmax on Jefferson Ave. in Newport News Virginia omitted this information intentionally and provided false and misleading tactic .
If anyone at Carmax would like to discuss this with me personally, I welcome the opportunity . You can meet me at the repair facility where the work was performed or I can bring it in. Either way, this posting isn't coming down until somebody addresses this in person, and I mean face to face.
I cosinded for a freind of mine to get a car and he died and isted of working with me so i could pay the car off thay jacked up the payment on the car. i was out off work i was geting food from the food pantrey just to eat and all thay did was repo the car and ruind my creidet.
Ok first I must say that at one time I was a happy Carmax customer.... That being said Not anymore!! It all started about 5 weeks ago after being hit by a drunk driver. My 6 month old new to me Hyundia Genesis was a total lost..., the first car I've ever had that I truly loved! So after listening to my friendly Carmax salesman Don I was talked into buying a Gap policy....Thank God I did! So far all is well right??? Well after going to buy a replacement twin car I found at Carmax I was told I would need to take a higher interest rate or Wait for my car to pay off... As I have two car payments with carmax finance already..plus a $24,000 car with only 6 months of payments they were asking for a car to be traded. So this is where I turn from happy carmax customer to crazy mad customer!!!! The insurance of the drunk driver (Alstate) agreed to pay all but $2500.00 (thanks gap!) But the check from Alstate was sent to Carmax Finanice and for some strange reason returned to Alstate.Then a second check was mailed and cleared through Carmax Finanice. Great now my debt was down all but what gap owed.... So off to Carmax to get my car.... Wrong the 2nd check that cleared was then applied back to my account?!!! What??? Then gap still had not paid.... So today I was told gap check was mail to wrong state???? I have money being sent to pay off a debt and they keep sending checks to wrong places..... It is bad enough to know that I was hit by a drunk driver but now being punished by people who can't do their job correctly!!!! I am still car less and Carmax makes it sound as though I have no right to be upset!! Plus when the put the pay off check back on my account from Alstate they added interest! What's Up Carmax...Cant even call you a (buy here pay here used car lot) if you won't take a check!
CarMax Reviews
I baught car from car max in Berryville, Arkansas from a Mike Philliphs I asked a friend to pick it up for me he did I got an email from my friend he said he was still holding my car I told him to sell it for me he said there wasnt a title in glove box so I contacted mike philliphs on this matter, with no regards to the situration he started to get hatefull with me onthe internet he said I had ur title u said u would come back and get u never did, I persude to tell him I am living in the philippines so how could I get it, I asked him to mail it to me by ups, and send me the tracking number, he said ok he would, well to find out he never, he sent it by usps cretified no tracking number, he told me the usps said he didnt need to send it any other way, well I waited four weeks to get it never came, I tried to contact him on the matter he said give it a little more time, I told him no order a new one and put a rush on it and send it ups priority to me all I got back was a note saying he sent it off, he was off a few days he would try to hury it up, I said no u put a rush on it, mean while I had the car sold I told the buyer I was waiting on the title, wll he got tired of waiting he wanted his money baack my friend who was holding the car gave it back, still havent heard about the title, I told mike he needs to pay me a thousand dollars for all the trouble and agravation and stress he has put me thriugh and for losing my title and losing the car sale, I had to put new wheel barring in it mike never told me I needed
Mike was never on the up and up with me he gave me the runarround from day one.
I purchased a 2009 Dodge Journey from carmax in September of 2014. Initially when I called them I spoke to a lovely sales man who quoted me a finance interest rate of 5.8%. Unfortunately I was unable to make it in that day. Finally I arrived at the dealership three days later. The car I chose was sold. The salesman explained to me these things happen. I accepted it, and chose a different car. However, when he ran my credit the second time my intrerest rate went to 21% I know thats high but I was coming in with no credit history at all. So I took on the payments thought I was getting a lovely reliable car. Well about one week after recieving the car I was driving and the car wouldn't stop. Contacted Carmax King of Prussia they sent a tow man out . Explained to me that It was the master cyclender and that they would fix it no cost to me. Well two week later I recieve my car back the water pump goes and the car won't stop squilling. I contact car max they send the same tow man out this time the machanic tell me the rotors need to be fixed and everything will be replaced at no cost to me. Well the dealership claim to have fixed the problem. Two weeks later I am on the highway and the annoying squilling started up again. I contact Carmax at which time I speak to a lovely representative Name Denise she explains to me that I need to bring the car in to the dealership to see what else is wrong with the car. I drop it off to the dealership one week later I recieve the car back only to have the car stutter start. After the second time the car catches on I precede to my home. Now we are in October I am on the highway and my wheel starts to shake a little bit and I pay it no attention.I contact the dealership they explain to me that sometime with new rotors that cars need to readjust. About a week later I am sitting in my jobs parking lot and the car doesn't turn on. I call my husband he told me to wait a minute at which time he informed me to put the car in neutral and to turn the key. H e explained to me that the car on its website has been experiencing many starting problem due to the WIN box not reading the electrical system. The next day I contact Denise with the situation she informs me if car does it again to bring the car in well no the problem occurred doesn't occur again within the month. So now it's the middle of Novemeber oil change and the squilling of the brakes come back, the wheel is shaking at excellerated speed when on the highway. I bring the car in to them at which time my oil is changed and I am informed that something was bent between the brake and the pad. Master Mechnaic stated to Denise east fix. I pick up the car heading back home pick up excelleration the wheel is still shimming and the brakes ar squiling. I contact Kyle a repair representative. He kindly informs me to bring the car in. I bring it to Car Max King of Prussia complaining of the safety of the vehicle at which ime I am informed that I will not be able to get a loaner due to how many times I have brought the car back for repairs. I got a little heated and demanded to speak to a master mechanic at which time he and I went on the highway and the wheel shimming started again. We returned to the dealership at which time he reported to the manager that what I was reporting was a safety issue. Carmax provided me with a loaner However after having my car for 6 days I was informed that my rotors had to be replace again the dealer claims due to harsh driving. How about I know my rotor never were replaced the first time, and howabout that 30day fix policy is a scam they sent it through the claims department the first time they claim to have fixed my brakes THIS SERVICE WAS SUPPOSE TO BE ON THE HOUSE THE FIRST 30 DAYS. PLEASE DONOT BUY A CAR THROUGH CARMAX THEY DONOT STAND BY THEIR PRODUCT. I haven't had my car for 90 days and had to take the car back to them more than 6xs. Oh the head bangers is now they want me to pay for the rotors and brakes that they claim to have fixed in September, and October.
I am a college student and I work full time. I saved my money up to buy my first car and I chosed to go to Carmax. As a result my car has been in the shop almost every month since I had it. I bought it in 2013. The car shakes, cuts off, has had 4 spark plug issues, constant electrical problems and suspension problems. Everytime I take it in it's a two or three day process only to have the same thing happen over and over again. The warranty I paid $3k for is useless and on causes me more inconvenience. I almost lost my job and failed out of school because of attendance. All the while Carmax gives me the constant runaround and I make my payment ontime.
September of 2013 , I was in the market for a newer truck. I found myself @ carmax located on Jefferson avenue in Newport news Virginia's on a Sunday afternoon. The salesman explained that he was on a salary to in some way make him seem less than pushy. I opted to test drive a 2009 Dodge Ram 1500 . Blue in color, 4 doors and from what I could see , the body looked straight and clean. I am not an auto body expert ,but I specifically ask 4 times if this vehicle had ever been involved in any accidents , to wit I was told no. This was a lie.
The truck has been hit on the right rear so hard it has twisted the cab and all the cheap paint and bondo in the world can not hide bad body work from the trained eye of an auto body repairman , as a result of some careless moron backing into my tailgate.
Scott, my body repairman was able to confirm what I had suspected. The bed and rear bumper was filled heavily with bodyfiller and thea tailgate was from a junkyard. The cab is twisted enough to see the gasket starting to peel out and the drivers door has always made alot of noise when closing. Let mereiterate , if I had not been lied to , I would not have purchased this truck. It is my opinion that infact Carmax on Jefferson Ave. in Newport News Virginia omitted this information intentionally and provided false and misleading tactic .
If anyone at Carmax would like to discuss this with me personally, I welcome the opportunity . You can meet me at the repair facility where the work was performed or I can bring it in. Either way, this posting isn't coming down until somebody addresses this in person, and I mean face to face.
I cosinded for a freind of mine to get a car and he died and isted of working with me so i could pay the car off thay jacked up the payment on the car. i was out off work i was geting food from the food pantrey just to eat and all thay did was repo the car and ruind my creidet.
Ok first I must say that at one time I was a happy Carmax customer.... That being said Not anymore!! It all started about 5 weeks ago after being hit by a drunk driver. My 6 month old new to me Hyundia Genesis was a total lost..., the first car I've ever had that I truly loved! So after listening to my friendly Carmax salesman Don I was talked into buying a Gap policy....Thank God I did! So far all is well right??? Well after going to buy a replacement twin car I found at Carmax I was told I would need to take a higher interest rate or Wait for my car to pay off... As I have two car payments with carmax finance already..plus a $24,000 car with only 6 months of payments they were asking for a car to be traded. So this is where I turn from happy carmax customer to crazy mad customer!!!! The insurance of the drunk driver (Alstate) agreed to pay all but $2500.00 (thanks gap!) But the check from Alstate was sent to Carmax Finanice and for some strange reason returned to Alstate.Then a second check was mailed and cleared through Carmax Finanice. Great now my debt was down all but what gap owed.... So off to Carmax to get my car.... Wrong the 2nd check that cleared was then applied back to my account?!!! What??? Then gap still had not paid.... So today I was told gap check was mail to wrong state???? I have money being sent to pay off a debt and they keep sending checks to wrong places..... It is bad enough to know that I was hit by a drunk driver but now being punished by people who can't do their job correctly!!!! I am still car less and Carmax makes it sound as though I have no right to be upset!! Plus when the put the pay off check back on my account from Alstate they added interest! What's Up Carmax...Cant even call you a (buy here pay here used car lot) if you won't take a check!