In May I ordered a new steering wheel for my Ford F-150. I had very good experience with the sales agent and was willing to wait the nearly 30 days it took to have the part manufactured and delivered to me. They informed me there was a $150 core charge; I understand core charges, I've got a couple of tractors that I keep running and have had core charges for starters and carburetors. $150 seemed pretty excessive, but since I was going to get the charge back, I went ahead with the order. On June 5, I had the steering wheel installed. I tried calling CariD to get the return authorization but did not reach a person, I left voicemail but it was never returned. I am doing this work in my spare time and it was a couple of weeks before I could try again but had the same results. Life intervened and it was last week before I was able to try again, this time I contacted the sales agent by email who responded saying that the return label would be sent and I could return the core for credit. I later received an email from "Jane Keen" who informed me that 20 days had passed and therefore I was no longer eligible to return the core for credit? What!?, the core is the same today as it was 4 weeks ago. Note: The web site core instructions say NOTHING about a time limit. When I contacted her again, she replied, "sorry, the manufacturer has refused the return and we won't accept the core". That means that this was not a core charge, it was an additional $150 price added to the wheel charge. Either the manufacturer or CARiD have $150 that they should not have.
· 4/19/2015 01:10 EDT - Buyer: I called CARiD and spoke to Kayla, then inquired about these SteelCraft134200 Running Boards to make certain that they will definitely fit on my 2015 Toyota Sienna XLE and I was told that they would “Definitely Fit” with no installation issues and I even had her send me installation instructions to decide if this was something that I wanted to install by myself, or let my local Toyota Dealer install them. After receiving the detailed installation instructions via Email, I decided that it was best to let the Toyota Dealer install them, due to the very complex nature of the installation.
· 4/19/2015 21:05:07 EDT - Buyer: I ordered them from Ebay rather then directly from the CARiD Website, as CARiD also sells them (the exact same item) on Ebay, but at a lower price, plus through Ebay, I have PayPal Protection on my purchase.
Per UPS: Delivered On: Friday, 04/24/2015 at 12:23 EDT (Tracking Number omitted for personal reasons) Dillsburg, PA
· 4/27/2015 1:18 EDT - Buyer: U-Haul Truck was rented to transport the SteelCraft 134200 Running Boards from buyer’s residence in Dillsburg, PA 17019 to Bobby Rahal Toyota 6711 Carlisle Pike Mechanicsburg, PA 17050 so they would be available for installation at the time of the future appointment was scheduled to be installed.
· 5/1/2015 03:09 EDT - Buyer: U-Haul Truck was rented once again, to transport the SteelCraft 134200 running boards documented by Toyota Dealer that will not to fit a 2015 Toyota Sienna XLE from Bobby Rahal Toyota back to buyer’s residence in Dillsburg, PA 17019
We apologize that there was an issue with item 134200 - Steelcraft - Black Stainless Steel Running Boards Brand New from Order # 35-220423-DFGAI.
To return your merchandise, please print out the attached document(s) and follow the instructions. Once returned, we will notify you via email and process your refund.
Once again, we’re sorry for any inconvenience. If you have any questions or concerns, please feel free to contact us. Thank you for choosing CARiD.com.
· 5/6/2015 05:29 EDT - Buyer: Seller can not seem to properly send UPS to my residence to have this item picked up and returned for a full refund plus they denied all reimbursement on my U-Haul Truck rental charges to transport this extra large item to and from my house to the Toyota Dealer. The U-Haul truck Rental for both trips totals $86.53 that I was charged for in addition for this transaction for an item sold that was not as described.
· 5/6/2015 08:53 EDT - Buyer: I checked once again with UPS via telephone and I was told by UPS that I was once again given wrong information from the seller, regarding UPS picking up this item today. UPS said that no pickup at my home address was ever scheduled. I then called CARiD back once again, I was placed on hold for over 30 minutes, to speak with Kristy regarding this for the second time and I was then disconnected!!! Finally after becoming completely fed up with the idiocy of this company, I had to pay one of my neighbors $20 to drive me in his Pick-Up Truck to the nearest UPS Store (as I was not paying once again to rent another U-Haul Truck!) so that I could finally be rid of these running boards out of my garage. The running boards were dropped off at The UPS Store #3763 at 275 Cumberland PKWY. Mechanicsburg, PA 17055. Drop off time = Wednesday May 6, 2015 @ 11:12AM EDT.
UPS Tracking Number = 1Z3F1W500398202666.
A PayPal Dispute was also opened in an attempt to recover my initial purchase money sent to CARiD. The seller has to date (5/10/2015) ignored all correspondence Emails from PayPal. If they do not respond within 10 days, I will automatically receive my refund through PayPal, but I will still be out of pocket for the additional transportation charges/U-Haul truck rentals.
So, I am now out of pocket $106.53 total in transportation charges for these running boards that I was sold by CARiD which was claimed to definitely fit, but did not fit on my 2015 Toyota Sienna XLE Minivan per Bobby Rahal Toyota when they attempted to do the installation of them.
· 5/8/2015 12:25 EDT - Buyer: I called SteelCraft (The Manufacturer) in Corona, CA and spoke to their Customer Service Representative. I explained what running boards that I had purchased from CARiD and they told me that this particular model of running boards are designed to only fit a 2011-2012 Toyota Sienna and they do not manufacture any running boards currently that will fit a 2015 Toyota Sienna, so by CARiD specifying on their website that they fit a 2015 Toyota Sienna is “FALSE ADVERTISING!” THEY ARE NOTHING A BUNCH OF LIARS LOOKING TO TAKE YOUR MONEY AND SCREW YOU AFTER THE SALE!
This claim has been closed because your seller has issued you a refund of $262.77 USD. If you paid with a credit card, the money is refunded to your credit card. Please note that it can take up to 30 days for the refund to appear on your card statement.
· 5/15/2015 - Buyer: I called CARiD.com once again (of course as per usual, I was placed on hold for over 30 minutes until someone actually got on the phone) and I requested a refund for the U-Haul Truck Rentals and other transportation charges associated with this transaction. I was told that they will not give me a refund for anything other than the item that was purchased and that refund had been issued. I once again explained how they sold me something that was stated to fit my vehicle which did not, according to the manufacturer and was not designed to fit a 2015 Toyota Sienna Minivan. They said that they were sorry for their mistake, but there is nothing further they could do for me. I then said, so, I am supposed to lose money for your mistake? I do not find that fair on my vehalf, nor good business practice and despicable customer service. I then said, fine, do not worry about the money that I got screwed out of from YOUR mistake, but I can not guarantee that something negative regarding your company and your business practices will not accidentally be posted on the Internet for future buyers to see before they happen to dare take the risk of buying something from you. I was then given the attitude as that they could care less if their reputation was tarnished for all to see.
So, I hereby warn anyone who decides to do business with CARiD.com, to do it at your own risk because they will not stand behind their own faults and you will get screwed if you have to endure the situation that I unfortunately had to go through!!!
Car ID, Cranberry, NJ misrepresent the products they sell on their internet site. They give you the run around at a low level customer service contact then tell you they give you a higher level customer support for problems in their product, then have you purchase on your own credit card a replacement product which has the same problem/faults (in my case tail lights that do not have the two backup clear lights shown as clear on their web site, then say (3 months later) that it was not represented properly on their site. I ordered the tail lights in the beginning of December 2014, had at least 50 emails and phone calls,and found out 5 months later that they misrepresented their product on their site. When asked to talk to an upper management person, ceo or president (or even the COO- Leonard Stavish), they told me they can't give out that information or let me talk to them and flatley refused to let me go to the company heads to alert them of their poor service and product. Guess they don't really care. They said i can have my layer contact them or i am welcomed to report them to the Better Business Bureau... . BEWARE, THIS IS A WORST IN CLASS INTERNET COMPANY.
I bought a borla exhaust for a Lamborghini from car id listing on ebay and pay right away for it 10 day later ups arrived in my house with a exhaust for a vw Passat I refuse it and contact them right away a very unrespectful person in costumer service answer the phone and after I explain her the problem she left on hold for 90 minutes and then in a very aggressive way told me that I need to pay a 3500.00 difference in order for me to receive my exhaust, imagine 3000.00 More, I was very upset and she star screaming on me and hang up the phone on me I decried to call American express and open a complain, that was the only way for me to recover my money, it is a shame for ebay to have sellers like this that they are trying to surprise costumers in good faith like me, Horrible experience I will never ever buy from them again, bunch of thieves
I placed an order over the phone, because the website shows one picture in the description and a different picture when I added the item to the online shopping cart. The customer rep tells me that the item should ship out within 2-3 days and I also got an email stating that the estimated ship date is on 1/15/15 (2 days after order date 1/13). I called on Friday because I did not get a tracking number and the customer rep tells me they are a drop-ship company and will have to call the manufacturer...after several minutes on hold, I was told he could not ahold of the manufacturer and that he would send me an email with an update...which I never got. I called the following Monday and they tell me that it's a "Manufactured product" and it takes 5-7 days to ship-out and it will not ship until 1/21/15 from Mexico, not California where they originally stated the item will ship from. Then I asked to speak to the manager who basically called me a liar, because their service reps are trained properly and would not have told me it would have ship out in 2-3 days, because it's a "Manufactured Item" and that the email I received is an automated email, which goes out for all orders. Am I suppose to decipher through what the service rep tells me (will ship out of California within 2-3 days) and the automated email which corresponds with what the service rep told me? The conversation with the manager ended becoming an argument where he gave me a choice of cancelling my order or order something else, if I didn't want to wait for the item to ship. After reading the reviews online, it seems that this behavior is common with this company...If I had known this, I would have never spent money with this company. Companies like this should be put out of business by will of customers. I would never recommend this company to anyone.
On Jan 4, I placed an order with CarID. The company showed all of my products were in stock and would ship within 24-72 hours. On Jan 6, I checked to make sure everything had shipped, and it showed that two products would not ship out until Jan 9. Since that was 5 days instead of the 72 hours promised, I called to cancel the order of one of the products. I followed their procedure and followed up with a phone call. Any phone calls to this company's customer support department leave you on hold for 30-40 minutes. I also received announcements stating they were closed during times they claimed to be open. I confirmed the cancellation of the product. On Jan 9th, I called to see why the other product had not shipped. They promised that it would ship out that day. On Jan 11, I noticed that the produect had not shipped, but the the product that was previously cancelled 5 days earlier now showed a status of shipped. I called to speak to a representative. They told me that the product that should have shipped on Jan 9, was now scheduled for Jan 12. And that they did see that the product that had shipped was indeed supposed to have been cancelled. They instructed me to refuse the shipment from the shipping company. I was also told that I would receive a call from the company in the morning. On Jan 12 I refused the package as instructed, but did not receive a call. I spent hours on hold again and finally spoke to someone who confirmed that I was told correctly to refuse the package and should see my refund by the end of the week. On Jan 13, I again received a call from the shipping company. I again refused the package. I explained to them that was what the vendor had instructed me to do. On Jan 14, I received an email from the company stating that they would not issue me a refund because I refused the package and the return shipping was more than the product was worth. I was also informed that the product that was supposed to ship on Jan 12 was discontinued but I could buy a different product at a much higher price. So far they have taken $367 of my money and not provided me with any products. They falsely claimed to have items in stock that were not in their possession. They represented their products as being $150 less than their competitor, then assessed $140 in shipping charges. They promised shipping within 3 days that later turned in to 30 days. This company has been fraudulent in every aspect. They force customers to stay on hold for 45 minutes in order to discourage contact. After waiting for such a long period they would often send me to a voice mail box that would then drop my call. Please help. $367 is too much money for a company like this to be able steal from a customer.
The company failed to deiver the ordered products in a timely fashion and allowed (or caused) credit card information for the purchase of the products to be stolen.
My name is Stan and I'm from the Consumer Relations Department at CARiD.com. I'm really sorry to hear that you were not satisfied with our service and apologize for inconvenience you have encountered. I want to assure you that our web-site is protected by highly respected companies and 100% secure. Our reputation is very important to us as well as our customers' satisfaction.
I would love to assist you if you have some unresolved issues so please feel free to contact me at [email protected] and I will gladly help you out.
CARiD.com Reviews
Don't Trust Them on Core Charges!
In May I ordered a new steering wheel for my Ford F-150. I had very good experience with the sales agent and was willing to wait the nearly 30 days it took to have the part manufactured and delivered to me. They informed me there was a $150 core charge; I understand core charges, I've got a couple of tractors that I keep running and have had core charges for starters and carburetors. $150 seemed pretty excessive, but since I was going to get the charge back, I went ahead with the order. On June 5, I had the steering wheel installed. I tried calling CariD to get the return authorization but did not reach a person, I left voicemail but it was never returned. I am doing this work in my spare time and it was a couple of weeks before I could try again but had the same results. Life intervened and it was last week before I was able to try again, this time I contacted the sales agent by email who responded saying that the return label would be sent and I could return the core for credit. I later received an email from "Jane Keen" who informed me that 20 days had passed and therefore I was no longer eligible to return the core for credit? What!?, the core is the same today as it was 4 weeks ago. Note: The web site core instructions say NOTHING about a time limit. When I contacted her again, she replied, "sorry, the manufacturer has refused the return and we won't accept the core". That means that this was not a core charge, it was an additional $150 price added to the wheel charge. Either the manufacturer or CARiD have $150 that they should not have.
· 4/19/2015 01:10 EDT - Buyer: I called CARiD and spoke to Kayla, then inquired about these SteelCraft134200 Running Boards to make certain that they will definitely fit on my 2015 Toyota Sienna XLE and I was told that they would “Definitely Fit” with no installation issues and I even had her send me installation instructions to decide if this was something that I wanted to install by myself, or let my local Toyota Dealer install them. After receiving the detailed installation instructions via Email, I decided that it was best to let the Toyota Dealer install them, due to the very complex nature of the installation.
· 4/19/2015 21:05:07 EDT - Buyer: I ordered them from Ebay rather then directly from the CARiD Website, as CARiD also sells them (the exact same item) on Ebay, but at a lower price, plus through Ebay, I have PayPal Protection on my purchase.
Per UPS: Delivered On: Friday, 04/24/2015 at 12:23 EDT (Tracking Number omitted for personal reasons) Dillsburg, PA
· 4/27/2015 1:18 EDT - Buyer: U-Haul Truck was rented to transport the SteelCraft 134200 Running Boards from buyer’s residence in Dillsburg, PA 17019 to Bobby Rahal Toyota 6711 Carlisle Pike Mechanicsburg, PA 17050 so they would be available for installation at the time of the future appointment was scheduled to be installed.
· 5/1/2015 03:09 EDT - Buyer: U-Haul Truck was rented once again, to transport the SteelCraft 134200 running boards documented by Toyota Dealer that will not to fit a 2015 Toyota Sienna XLE from Bobby Rahal Toyota back to buyer’s residence in Dillsburg, PA 17019
· 5/5/2015 5:10:08 PM EDT - Seller Email Finally Sent:
CARiD.com- Your Return Information
Dear Ira,
We apologize that there was an issue with item 134200 - Steelcraft - Black Stainless Steel Running Boards Brand New from Order # 35-220423-DFGAI.
To return your merchandise, please print out the attached document(s) and follow the instructions. Once returned, we will notify you via email and process your refund.
Once again, we’re sorry for any inconvenience. If you have any questions or concerns, please feel free to contact us. Thank you for choosing CARiD.com.
· 5/6/2015 05:29 EDT - Buyer: Seller can not seem to properly send UPS to my residence to have this item picked up and returned for a full refund plus they denied all reimbursement on my U-Haul Truck rental charges to transport this extra large item to and from my house to the Toyota Dealer. The U-Haul truck Rental for both trips totals $86.53 that I was charged for in addition for this transaction for an item sold that was not as described.
· 5/6/2015 08:53 EDT - Buyer: I checked once again with UPS via telephone and I was told by UPS that I was once again given wrong information from the seller, regarding UPS picking up this item today. UPS said that no pickup at my home address was ever scheduled. I then called CARiD back once again, I was placed on hold for over 30 minutes, to speak with Kristy regarding this for the second time and I was then disconnected!!! Finally after becoming completely fed up with the idiocy of this company, I had to pay one of my neighbors $20 to drive me in his Pick-Up Truck to the nearest UPS Store (as I was not paying once again to rent another U-Haul Truck!) so that I could finally be rid of these running boards out of my garage. The running boards were dropped off at The UPS Store #3763 at 275 Cumberland PKWY. Mechanicsburg, PA 17055. Drop off time = Wednesday May 6, 2015 @ 11:12AM EDT.
UPS Tracking Number = 1Z3F1W500398202666.
A PayPal Dispute was also opened in an attempt to recover my initial purchase money sent to CARiD. The seller has to date (5/10/2015) ignored all correspondence Emails from PayPal. If they do not respond within 10 days, I will automatically receive my refund through PayPal, but I will still be out of pocket for the additional transportation charges/U-Haul truck rentals.
So, I am now out of pocket $106.53 total in transportation charges for these running boards that I was sold by CARiD which was claimed to definitely fit, but did not fit on my 2015 Toyota Sienna XLE Minivan per Bobby Rahal Toyota when they attempted to do the installation of them.
· 5/8/2015 12:25 EDT - Buyer: I called SteelCraft (The Manufacturer) in Corona, CA and spoke to their Customer Service Representative. I explained what running boards that I had purchased from CARiD and they told me that this particular model of running boards are designed to only fit a 2011-2012 Toyota Sienna and they do not manufacture any running boards currently that will fit a 2015 Toyota Sienna, so by CARiD specifying on their website that they fit a 2015 Toyota Sienna is “FALSE ADVERTISING!” THEY ARE NOTHING A BUNCH OF LIARS LOOKING TO TAKE YOUR MONEY AND SCREW YOU AFTER THE SALE!
· 5/13/2015 1:58:43 AM EDT
From: [email protected]
Dear Ira,
This claim has been closed because your seller has issued you a refund of $262.77 USD. If you paid with a credit card, the money is refunded to your credit card. Please note that it can take up to 30 days for the refund to appear on your card statement.
· 5/15/2015 - Buyer: I called CARiD.com once again (of course as per usual, I was placed on hold for over 30 minutes until someone actually got on the phone) and I requested a refund for the U-Haul Truck Rentals and other transportation charges associated with this transaction. I was told that they will not give me a refund for anything other than the item that was purchased and that refund had been issued. I once again explained how they sold me something that was stated to fit my vehicle which did not, according to the manufacturer and was not designed to fit a 2015 Toyota Sienna Minivan. They said that they were sorry for their mistake, but there is nothing further they could do for me. I then said, so, I am supposed to lose money for your mistake? I do not find that fair on my vehalf, nor good business practice and despicable customer service. I then said, fine, do not worry about the money that I got screwed out of from YOUR mistake, but I can not guarantee that something negative regarding your company and your business practices will not accidentally be posted on the Internet for future buyers to see before they happen to dare take the risk of buying something from you. I was then given the attitude as that they could care less if their reputation was tarnished for all to see.
So, I hereby warn anyone who decides to do business with CARiD.com, to do it at your own risk because they will not stand behind their own faults and you will get screwed if you have to endure the situation that I unfortunately had to go through!!!
Car ID, Cranberry, NJ misrepresent the products they sell on their internet site. They give you the run around at a low level customer service contact then tell you they give you a higher level customer support for problems in their product, then have you purchase on your own credit card a replacement product which has the same problem/faults (in my case tail lights that do not have the two backup clear lights shown as clear on their web site, then say (3 months later) that it was not represented properly on their site. I ordered the tail lights in the beginning of December 2014, had at least 50 emails and phone calls,and found out 5 months later that they misrepresented their product on their site. When asked to talk to an upper management person, ceo or president (or even the COO- Leonard Stavish), they told me they can't give out that information or let me talk to them and flatley refused to let me go to the company heads to alert them of their poor service and product. Guess they don't really care. They said i can have my layer contact them or i am welcomed to report them to the Better Business Bureau... . BEWARE, THIS IS A WORST IN CLASS INTERNET COMPANY.
I bought a borla exhaust for a Lamborghini from car id listing on ebay and pay right away for it 10 day later ups arrived in my house with a exhaust for a vw Passat I refuse it and contact them right away a very unrespectful person in costumer service answer the phone and after I explain her the problem she left on hold for 90 minutes and then in a very aggressive way told me that I need to pay a 3500.00 difference in order for me to receive my exhaust, imagine 3000.00 More, I was very upset and she star screaming on me and hang up the phone on me I decried to call American express and open a complain, that was the only way for me to recover my money, it is a shame for ebay to have sellers like this that they are trying to surprise costumers in good faith like me, Horrible experience I will never ever buy from them again, bunch of thieves
I placed an order over the phone, because the website shows one picture in the description and a different picture when I added the item to the online shopping cart. The customer rep tells me that the item should ship out within 2-3 days and I also got an email stating that the estimated ship date is on 1/15/15 (2 days after order date 1/13). I called on Friday because I did not get a tracking number and the customer rep tells me they are a drop-ship company and will have to call the manufacturer...after several minutes on hold, I was told he could not ahold of the manufacturer and that he would send me an email with an update...which I never got. I called the following Monday and they tell me that it's a "Manufactured product" and it takes 5-7 days to ship-out and it will not ship until 1/21/15 from Mexico, not California where they originally stated the item will ship from. Then I asked to speak to the manager who basically called me a liar, because their service reps are trained properly and would not have told me it would have ship out in 2-3 days, because it's a "Manufactured Item" and that the email I received is an automated email, which goes out for all orders. Am I suppose to decipher through what the service rep tells me (will ship out of California within 2-3 days) and the automated email which corresponds with what the service rep told me? The conversation with the manager ended becoming an argument where he gave me a choice of cancelling my order or order something else, if I didn't want to wait for the item to ship. After reading the reviews online, it seems that this behavior is common with this company...If I had known this, I would have never spent money with this company. Companies like this should be put out of business by will of customers. I would never recommend this company to anyone.
On Jan 4, I placed an order with CarID. The company showed all of my products were in stock and would ship within 24-72 hours. On Jan 6, I checked to make sure everything had shipped, and it showed that two products would not ship out until Jan 9. Since that was 5 days instead of the 72 hours promised, I called to cancel the order of one of the products. I followed their procedure and followed up with a phone call. Any phone calls to this company's customer support department leave you on hold for 30-40 minutes. I also received announcements stating they were closed during times they claimed to be open. I confirmed the cancellation of the product. On Jan 9th, I called to see why the other product had not shipped. They promised that it would ship out that day. On Jan 11, I noticed that the produect had not shipped, but the the product that was previously cancelled 5 days earlier now showed a status of shipped. I called to speak to a representative. They told me that the product that should have shipped on Jan 9, was now scheduled for Jan 12. And that they did see that the product that had shipped was indeed supposed to have been cancelled. They instructed me to refuse the shipment from the shipping company. I was also told that I would receive a call from the company in the morning. On Jan 12 I refused the package as instructed, but did not receive a call. I spent hours on hold again and finally spoke to someone who confirmed that I was told correctly to refuse the package and should see my refund by the end of the week. On Jan 13, I again received a call from the shipping company. I again refused the package. I explained to them that was what the vendor had instructed me to do. On Jan 14, I received an email from the company stating that they would not issue me a refund because I refused the package and the return shipping was more than the product was worth. I was also informed that the product that was supposed to ship on Jan 12 was discontinued but I could buy a different product at a much higher price. So far they have taken $367 of my money and not provided me with any products. They falsely claimed to have items in stock that were not in their possession. They represented their products as being $150 less than their competitor, then assessed $140 in shipping charges. They promised shipping within 3 days that later turned in to 30 days. This company has been fraudulent in every aspect. They force customers to stay on hold for 45 minutes in order to discourage contact. After waiting for such a long period they would often send me to a voice mail box that would then drop my call. Please help. $367 is too much money for a company like this to be able steal from a customer.
The company failed to deiver the ordered products in a timely fashion and allowed (or caused) credit card information for the purchase of the products to be stolen.
CARiD.com
Good day,
My name is Stan and I'm from the Consumer Relations Department at CARiD.com. I'm really sorry to hear that you were not satisfied with our service and apologize for inconvenience you have encountered. I want to assure you that our web-site is protected by highly respected companies and 100% secure. Our reputation is very important to us as well as our customers' satisfaction.
I would love to assist you if you have some unresolved issues so please feel free to contact me at [email protected] and I will gladly help you out.
Thank you for your time and business with us!
Sincerely,
Consumer Relations Department at CARiD.com