CarFinance.com would not allow me to re-finance my auto loan because my automobile registration and current duty station were not the same. You don't have to be in the military that long to realize no one has tags that align with their current residence...we move a lot in the military. A supervisor wasted my time by requiring me to e-mail a copy of my military ID. When attempting to finalize my application they advised me that the state would not allow them to re-finance my auto loan. After I told them I would be going with another company, the representative on the phone was rude and added the comment; "we don't need the military's business," well do fine without you."
Received preapproval letter in mail, I called and received verbal interest rate, number of payments and amount of monthly payments.
When I read the formal documents, the interest rate was increased, amount owed increased, number of payments increased and the amount due each month was higher!
Noone from the company called me to inform me of these changes. LI caught this upon reading the final documents awaiting my signatures!
Additionally, what kind oif people do they hire who hang up on their potential clients when they ask to speak to a supervisor???
Supervisor was pleasant but made no changes to what was originally verbally promised!
Carfinance.com Reviews
CarFinance.com would not allow me to re-finance my auto loan because my automobile registration and current duty station were not the same. You don't have to be in the military that long to realize no one has tags that align with their current residence...we move a lot in the military. A supervisor wasted my time by requiring me to e-mail a copy of my military ID. When attempting to finalize my application they advised me that the state would not allow them to re-finance my auto loan. After I told them I would be going with another company, the representative on the phone was rude and added the comment; "we don't need the military's business," well do fine without you."
Received preapproval letter in mail, I called and received verbal interest rate, number of payments and amount of monthly payments.
When I read the formal documents, the interest rate was increased, amount owed increased, number of payments increased and the amount due each month was higher!
Noone from the company called me to inform me of these changes. LI caught this upon reading the final documents awaiting my signatures!
Additionally, what kind oif people do they hire who hang up on their potential clients when they ask to speak to a supervisor???
Supervisor was pleasant but made no changes to what was originally verbally promised!