I have actually owned 3 Kia vehicles: a 2011 Kia Sportage sx which I loved; a 2012 Kia Soul+; and now a 2013 Kia Forte sx. I loved the sportage as it was truly loaded and sticker of approximately $33000. I suffered a stroke on 08/29/2011 and could no longer afford the$750+ monthly payment so I had to sell the vehicle. hardly any miles on it , yet they would only buy back for $24000 plus I had to pay an additional $3800 to pay the vehicle off. in june, 2012 I was able to start driving again and purchased a 2012 Kia Soul+. the vehicle was okay, but the finance person, an A. Barrera still put me at a higher payment than what I wanted: $392.xx. I went back to the dealer in february 2013 to trade in. got a 2013 Kia Forte SX with leather, power moon roof after market in dash navigation and premium wheels. the same finance person wrote it up at $31000 and got financing approval at $452.xx per month even though I told him I could not afford that much. I tried to return the vehicle within 3 days, but he told me they would not take it back because they did not physically have paperwork signed at my physical address, he told me to refinance in 6 months. at 6 months I contacted the finance company and was told they did not do refis.
in June, 2014 I contacted the dealer about trading for another Soul, but was told I had too much negative equity. plus I am only getting 16-18 mpg whic is totally unacceptable. ever once did the finance person offer me one of the advertised lease options for their $189/month vehicles. I am stuck with very negative feelings about this dealership and still feel like th finance guy ripped me off on finsncing or maybe received a kickback for upcharging on vehicles. I honestly will most likely never buy from that dealer again.
I had my identity stolen right after buying a car from Capitol Kia. My credit was ran dozens of times per day. Completely ruined my score, it dropped over 100 points in a week. I wound up having to live in a hotel for 4 months waiting on it to all get cleared up in order for my loan to continue for the house I was in the process of buying. This opened a Round Rock Police Investigation and an FBI Investigation. RRPD found that my identity had been sold to other banks all over the country. At the time we were unsure how it had gotten started but my friend just went to Capital Kia last month. Right after letting them run her, the exact same thing has now happened. The same banks and companies all over the country have begun to run her credit dozens of times a day. She has dropped 55 points in one week.
DO NOT go to Capitol Kia. NEVER give them your information.
I am astounded and seething from yesterday’s near car buying experience at Capitol Kia of Austin on 13573 N Hwy 183.
Due to our family expanding a few months ago, I have been shopping for a minivan. Tuesday, June 17th, I first went into Capitol Kia to browse. Branden, my salesman, showed me a few different 2014 Kia Sedona minivans. Later that day I brought my husband back to look with me. There were two I looked at. One was a basic model with uncomfortable cloth interior and no extra features. The other one was the much nicer minivan, with leather seats, sunroof, rearview camera, power everything, etc...
Having a set price in mind that I wanted to spend, I let Branden know I was only interested in the nicer model but was only willing to pay a certain amount. I spoke to the finance manager about the vehicle to discuss numbers, he ran my credit, and gave me my payment options. I was still not happy about the price of the vehicle after lots of haggling, so I left and told him to call me if he found a way to lower the price. The following morning (June 18th), he called to tell me he was able to have the sales manager reduce the van I liked by $1000. I decided to move forward with the purchase.
On June 18th, I brought my entire family to the dealership with the intention of buying the Kia Sedona. I test drove the vehicle I wanted, looked at it inside and out, and it was even sent to Detail for cleaning in preparation for purchase.
Once I made it to the financing department after two hours of being there, I was very slowly taken through lots of paperwork before I got to the sales documents or financing documents. When I was presented with the Buyers Order, I noticed that the color was wrong on the vehicle description. I asked the finance person, Marcus Benitez, several times if there had been a mistake because the van I wanted was blue (not silver as the paperwork said). He said he could simply change the color on the paperwork. I asked him to please check the VIN number against what’s in the system to make sure there was no mistake. He finally called the sales manager to inquire and learned that the wrong vehicle (the basic model van that I did not want) was the one on the sales paperwork.
Although I’d been very clear throughout the sales process about which vehicle I was buying and had been quoted pricing for this vehicle, they intentionally drew up the paperwork on the wrong vehicle (the cheaper one). Marcus told me this was the first he knew about it. He also told me that the price of the vehicle I wanted was higher and that my payment would be higher than for the vehicle the paperwork was for. I was then told that they had "accidentally" quoted me a price for the wrong vehicle the entire time and that my price would have to be higher to get the one I wanted. This was after I had done a test drive, the vehicle had been detailed, and lots of conversations had been had about THAT vehicle.
I walked away from the deal and demanded that they either shred or turn over the documents I’d already signed. Marcus put everything in the locked shred bin in front of me while I was there. No attempt was made to resolve this situation on their part before I left.
Posted on the wall of the finance office is a very bold notice stating that once someone signs a sales contract for a vehicle, they are not allowed to change their mind or return the vehicle for any reason. I feel certain if I'd signed this paperwork, that they would have held me to the contract on the wrong vehicle.
I feel that the staff at Capitol Kia intentionally tried to dupe me into buying a vehicle I did not want. At the very least, this was an obvious "bait and switch" attempt, if not something worse.
Capitol Kia Reviews
I have actually owned 3 Kia vehicles: a 2011 Kia Sportage sx which I loved; a 2012 Kia Soul+; and now a 2013 Kia Forte sx. I loved the sportage as it was truly loaded and sticker of approximately $33000. I suffered a stroke on 08/29/2011 and could no longer afford the$750+ monthly payment so I had to sell the vehicle. hardly any miles on it , yet they would only buy back for $24000 plus I had to pay an additional $3800 to pay the vehicle off. in june, 2012 I was able to start driving again and purchased a 2012 Kia Soul+. the vehicle was okay, but the finance person, an A. Barrera still put me at a higher payment than what I wanted: $392.xx. I went back to the dealer in february 2013 to trade in. got a 2013 Kia Forte SX with leather, power moon roof after market in dash navigation and premium wheels. the same finance person wrote it up at $31000 and got financing approval at $452.xx per month even though I told him I could not afford that much. I tried to return the vehicle within 3 days, but he told me they would not take it back because they did not physically have paperwork signed at my physical address, he told me to refinance in 6 months. at 6 months I contacted the finance company and was told they did not do refis.
in June, 2014 I contacted the dealer about trading for another Soul, but was told I had too much negative equity. plus I am only getting 16-18 mpg whic is totally unacceptable. ever once did the finance person offer me one of the advertised lease options for their $189/month vehicles. I am stuck with very negative feelings about this dealership and still feel like th finance guy ripped me off on finsncing or maybe received a kickback for upcharging on vehicles. I honestly will most likely never buy from that dealer again.
FRAUD ALERT!!
I had my identity stolen right after buying a car from Capitol Kia. My credit was ran dozens of times per day. Completely ruined my score, it dropped over 100 points in a week. I wound up having to live in a hotel for 4 months waiting on it to all get cleared up in order for my loan to continue for the house I was in the process of buying. This opened a Round Rock Police Investigation and an FBI Investigation. RRPD found that my identity had been sold to other banks all over the country. At the time we were unsure how it had gotten started but my friend just went to Capital Kia last month. Right after letting them run her, the exact same thing has now happened. The same banks and companies all over the country have begun to run her credit dozens of times a day. She has dropped 55 points in one week.
DO NOT go to Capitol Kia. NEVER give them your information.
I am astounded and seething from yesterday’s near car buying experience at Capitol Kia of Austin on 13573 N Hwy 183.
Due to our family expanding a few months ago, I have been shopping for a minivan. Tuesday, June 17th, I first went into Capitol Kia to browse. Branden, my salesman, showed me a few different 2014 Kia Sedona minivans. Later that day I brought my husband back to look with me. There were two I looked at. One was a basic model with uncomfortable cloth interior and no extra features. The other one was the much nicer minivan, with leather seats, sunroof, rearview camera, power everything, etc...
Having a set price in mind that I wanted to spend, I let Branden know I was only interested in the nicer model but was only willing to pay a certain amount. I spoke to the finance manager about the vehicle to discuss numbers, he ran my credit, and gave me my payment options. I was still not happy about the price of the vehicle after lots of haggling, so I left and told him to call me if he found a way to lower the price. The following morning (June 18th), he called to tell me he was able to have the sales manager reduce the van I liked by $1000. I decided to move forward with the purchase.
On June 18th, I brought my entire family to the dealership with the intention of buying the Kia Sedona. I test drove the vehicle I wanted, looked at it inside and out, and it was even sent to Detail for cleaning in preparation for purchase.
Once I made it to the financing department after two hours of being there, I was very slowly taken through lots of paperwork before I got to the sales documents or financing documents. When I was presented with the Buyers Order, I noticed that the color was wrong on the vehicle description. I asked the finance person, Marcus Benitez, several times if there had been a mistake because the van I wanted was blue (not silver as the paperwork said). He said he could simply change the color on the paperwork. I asked him to please check the VIN number against what’s in the system to make sure there was no mistake. He finally called the sales manager to inquire and learned that the wrong vehicle (the basic model van that I did not want) was the one on the sales paperwork.
Although I’d been very clear throughout the sales process about which vehicle I was buying and had been quoted pricing for this vehicle, they intentionally drew up the paperwork on the wrong vehicle (the cheaper one). Marcus told me this was the first he knew about it. He also told me that the price of the vehicle I wanted was higher and that my payment would be higher than for the vehicle the paperwork was for. I was then told that they had "accidentally" quoted me a price for the wrong vehicle the entire time and that my price would have to be higher to get the one I wanted. This was after I had done a test drive, the vehicle had been detailed, and lots of conversations had been had about THAT vehicle.
I walked away from the deal and demanded that they either shred or turn over the documents I’d already signed. Marcus put everything in the locked shred bin in front of me while I was there. No attempt was made to resolve this situation on their part before I left.
Posted on the wall of the finance office is a very bold notice stating that once someone signs a sales contract for a vehicle, they are not allowed to change their mind or return the vehicle for any reason. I feel certain if I'd signed this paperwork, that they would have held me to the contract on the wrong vehicle.
I feel that the staff at Capitol Kia intentionally tried to dupe me into buying a vehicle I did not want. At the very least, this was an obvious "bait and switch" attempt, if not something worse.